# M1 ERP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about M1 ERP Software - reviews, pricing plans, popular comparisons to other Purchasing products and more. Source: https://www.capterra.com/p/228330/M1 --- # M1 ERP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) M1 ERP ## What is M1 ERP? M1 is subscription cloud-based quote-to-cash ERP software for manufacturers, enabling you to tie your business operations together in one system to centralized your data. It allows you coordinate and share data across various functions within your business from sales, inventory, scheduling, production, shipping, and more. M1 is also built for CMMC and ITAR compliance for manufacturers who need to maintain regulatory compliance. M1 helps you grow and increase profitability. ## What is M1 ERP used for? [Purchasing](https://www.capterra.com/purchasing-software/)[Accounting](https://www.capterra.com/accounting-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 103 user reviews Reviews sentiment Positive 72% Neutral 14% Negative 15% Starting price $5000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for M1 ERP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ecisolutions.com/&name=M1 ERP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### M1 ERP 3.8 (103) VS. [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $5000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (103) Ease Of Use 4.0 (7,659) Value For Money 3.7 (63) Value For Money 3.8 (6,572) Customer Service 3.9 (95) Customer Service 3.8 (6,276) ## M1 ERP alternatives Highest Rated [4.4 (3,284)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,300)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (638)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/228330/M1/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 4.1 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Billing & Invoicing 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Accounting 3.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Financial Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Inventory Control 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Monitor product stock levels Manufacturing Planning 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Supports the effective planning of manufacturing production based on materials, labor, and machinery. M1 ERP 231 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create backups and provide methods to recover deleted/lost data Compare and match accounting/financial records with corresponding bank statements Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Material list of manufacturing parts and associated costs Create bills of materials Create budgets based on historical data and future projections Accounting functionality within the system, not requiring integration with third-party tools Technological processes and strategies used for collecting, managing, and analyzing organizational data Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Determine and plan production capacity based on changing demands Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs A financial statement that lists a company's accounts and details the account type and balance Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Forecast the cost and resources required to complete a project Manage budgets, track and optimize spending and align capacity to workload demand Process to track, record, and analyze expenses that occurred over the entire duration of a given project Forecast of the expenses necessary for project completion Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Change one currency to another based on real-time rates/values A collection of customer information such as contact details, demographics, previous interactions, etc. Visualize and analyze customer experience across all touchpoints and channels Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software An organized inventory of all data assets Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Forecast customer demand using historical insights and simulations Collaborate on creating a product by sharing and adjusting designs through a shared portal Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Convert data into a code for security Helps users manage the maintenance of assets; offers reporting to identify areas for improvement Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Integrate with existing ERP systems Estimate expected cost based on various factors before a project begins Monitor and record expenses such as purchases or charges incurred Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Bring together financial information by collecting data from multiple ledgers and close financial processes Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Intended to be used by manufacturers Software for metal fabrication Form predictions based on past and present data/trends Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Centralized accounting record which tracks all financial transactions Archive of job costs for similar projects Automates core HR functions such as talent management, employee evaluation and learning management A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Track interaction history by documenting conversations for contacts Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Integration with Internet of Things devices to automate real-time tracking, data collection and other processes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Group and package individual but related items as one package set Tracking the status of previously identified performance measurements Process of printing custom labels through various methods. Report on the allocation and distribution of labor costs across projects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Track product batches using identification labels or lots Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Supports the effective planning of manufacturing production based on materials, labor, and machinery. Material requirements planning software manages the scheduling and inventory control for manufacturers. Manufacturing execution systems focus on quality control in the production process. Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage the accounting and financial aspects of multiple locations or companies in a single location Manage and handle various international currencies Manage and support multiple languages Also known as indented BOM, a hierarchical representation of components, assemblies, and subassemblies needed to manufacture a product Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Track orders throughout the fulfillment process Track parts inventory levels and manage re-stocking Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Level of completion within a task Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Calculate rule-based prices for a product/service Track and manage the profit margin between the cost of a product and its selling price. Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Capture, organize and track product-specific data and information in a centralized location Ability to link barcodes or serial numbers with specific items for identification Import product information from third party sites or create your own, adjust descriptions and make other changes as required Manage the end-to-end production process for manufacturing operations Plan and schedule the use of production resources Track the production of materials and items over certain periods or seasons A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Identifying critical tasks that make up a project and assigning start and end dates for each Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Ensure that quality requirements and standards are met across production processes Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Purchase and replenish product stock based on inventory levels and needs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables creation, management, and tracking of product requirements & features during product production/development Assign available resources to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Track and facilitate returns of products sold An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. An order generated by a seller to a customer, containing details about products or services Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Develop potential scenarios to identify risks and opportunities Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Allow users to create their own reports and financial statements Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Manage and control operations that take place on the shop floor or factory floor Create, manage, and share one level of an assembly with the entire product team Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Qualify, select, and monitor supply chain partners Manage the planning and execution of supply chain activities Create, manage and track all task activities and progression Track and manage the scheduling of tasks Implementation of various strategies to manage tax obligations via planning and maintaining compliance Organize customer data and accounts by user or geography Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Information to prevent, understand and identify cyber threats Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Track and document the history, application, or location of an item or activity Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Organize and track the physical movement of goods from one location to another Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer Interact with data visualization elements, such as charts and graphs, to drill down into data The process of identifying, quantifying, and prioritizing the vulnerabilities in a system. Discover patch statuses and vulnerabilities Manage and track operations and inventory within warehouses Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.7 (89) 3.7 Based on 89 reviews ## Pricing Value for money 3.7 (63) Basic $5,000 Value for money 3.7 (63) 3.7 Based on 63 reviews ## Integrations [ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ Paperless Parts](https://www.capterra.com/p/179259/paperlessPARTS/)[ UniPoint Quality Management Software](https://www.capterra.com/p/103316/Quality-Management-Software/)[ Cognytics](https://www.capterra.com/p/10001372/Cognytics/)[ KnowledgeSync](https://www.capterra.com/p/10001472/KnowledgeSync/)[ Net1](https://www.capterra.com/p/10001524/Net1/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (95) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (95) 3.9 Based on 95 reviews ## User reviews Overall rating 3.8 Based on 103 reviews Filter by rating 5(30) 4(43) 3(13) 2(6) 1(11) Mentioned topic Sorted by most recent JT Junior T. Data Processor Building Materials ### "M1 ERP Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 30, 2025 M1 ERP shines for manufacturers needing deep job/shop-specific functionality and customization, but support and ease-of-use problems are significant. Pros Dashboards, reporting, and visual tools help monitor operations, improve efficiency, and provide accurate job profitability insights. Cons Has somewhat of a clunky navigation, too many clicks, cluttered screens, and not always intuitive for end users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DV Dries V. Chief Operating Officer Automotive ### "Poor Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 8, 2024 Our company has grown over the past 5 years, unfortunately our M1 support crew is never around when needed, we have to source and pay 3rd party support to keep our ERP working for us. We receive and pay our bills on time every month but no calls and emails get a response from ECI. We need to adjust our current ERP modules and suites to keep up with our growth and ECI is not giving us the attention we need. Pros User friendly and suites our manufacturing process Cons The customer service and the fact that we can not have an end-to-end solution discussion with anyone at ECI Alternatives considered [Pronto](https://www.capterra.com/p/198665/Pronto/) Reasons for choosing M1 ERP It was proposed to us by our IT company at the time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Reg S. President Electrical/Electronic Manufacturing ### "10 Out of 10 We Recommend M1" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2024 Overall, I am very pleased with M1 for our business. Every department finds this useful and we all work together in the system. Pros The most helpful feature is that M1 is all connected and integrated. Everything is in one place and is easy to do everything we need. Next, while we do not do our accounting in the system, it is very helpful in generating the reports we need for our accountants. Cons In the inputs for materials in the quoting feature, it sometimes is difficult to change the inputs to exactly what I want. For example, I want to talk in terms of price per pound per material, where the system wants to talk in a different metric other than pounds. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bryan W. Manufacturing Supervisor Machinery ### "Reliable Manufacturing ERP Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 15, 2024 Overall, M1 has worked well for us and helped our company grow. There is lot of positive for us with M1. However, our company is possibly outgrowing M1, and we need to consider if we are using M1 to it's fullest potential. Pros We really enjoy the way that we can customize the system to our exact needs. Also, it is very user friendly and easy to learn. We use it for multiple departments and love that it is integrated for inventory, production, purchasing, etc. Cons The sales and engineering departments have difficulty with quoting - it's a bit complex. Also, the inventory for issuing materials can be manual and complex. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NA Nancy A. Inside Sales Administrator Telecommunications ### "Pretty good software. Lots of little things that are good, and some are not so good." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 17, 2022 Pros The drill-down from reports feature is great. The where used is extremely helpful to find specific info. The software is customizable (though not easily) and fully searchable. Being able to email customers their Invoices and Vendors their POs via email is a plus. Cons Too many things to know how one transaction affects another. Many reports are not set up the way we would like them. We were told when we bought the software that you did not need to know coding to be able to customize parts of the software or reports. Customizing is difficult to the average user, and for anything to be customized by M1, it always costs extra. Security settings are trial and error/very gray. Not black and white. For our business to utilize other aspects of the software we purchased, we would need to hire people just to run the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Daniel K. IT Director Machinery ### "M1 Manufacturing Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 17, 2022 It's been pretty good. It was a huge step forward from our previous software for a fraction of the price. Pros I like the customization available since it's built on SQL Server and uses Microsoft forms. It's easy to get at the data and add custom features. The fact that is uses Crystal Reports as the reporting engine is nice - so there's not a big learning curve there. Cons I think it could respond a little quicker to inquiries (the screens sometimes feel slow) and the errors are sometimes cryptic - unless you are familiar with the database tables and their layout. Reasons for choosing M1 ERP Mostly due to features and cost. The technology used to build M1 was also a consideration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Eric S. president Industrial Automation ### "Zermatt Tool, Inc M1 ERP Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 16, 2022 It has worked as we need it to do full manufacturing management. Pros It Will do virtually anything that we need it to do. Cons Not very good support for the product, ie having to call or e-mail someone to call back, maybe within a couple of days. Manuals are very generic. Online info is very limited too. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed a more robust system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Danny K. Inside Sales Manager Machinery ### "Review of M1" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 16, 2022 Overall a decent program. I think it would definitely work better for a larger company with multiple divisions. Pros Very detailed when planning jobs. Trackability of inventory is great. Cons I am not a fan of how once something has been linked it is not able to be deleted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bethany S. Production Orders Coordinator Health, Wellness and Fitness ### "Excellent product and service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2021 So far it has been great. The support team in particular are amazing and they go above and beyond to make sure that any issues we have are taken care of. Pros Helps immensely with organization and the customization options are excellent. Cons It does not allow for a user to have more than one order open at a time, which makes it difficult for multitasking or referencing a previous order. This is one feature that we greatly miss from Job Boss. Also, the training provided could have been better, there was a lot of situations that the training did not cover and we had to learn on our own. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) We needed more functionality than Job Boss software could provide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephen W. IT Industrial Automation ### "Bait and switch, dishonorable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 19, 2021 There are good people in ECI's M1, however as a company they don't keep the contract: They don't provide support within 4 hours (other than an email saying we will try to get back to you in 2 or 3 business days). They don't even attempt to fix bugs within 30 days. Pros Customizable, easy to backup and restore databases. Cons Buggy, not maintained properly (outdated reporting, security practices), not user-friendly overall (they obviously do not have UX staff). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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