# Product Fruits Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Product Fruits the right Onboarding solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227997/Product-Fruits/reviews --- Product Fruits 4.7 (89) [View alternatives](https://www.capterra.com/p/227997/Product-Fruits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Product Fruits Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “With ProductFruits, we are able to guide users directly inside our application, provide contextual help, and make onboarding much easier.“ March 4, 2026 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “A major challenge in our market is that many of our users have little or no marketing experience. Because of this, they often need additional guidance when getting started with digital tools and campaigns.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts.“ September 29, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The reporting and analytics features are relatively basic, which can make it harder to track the performance of onboarding flows or user interactions in depth.“ September 22, 2025 RL Rachel L ConsultantComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a reliable, user-friendly platform that empowers teams to create impactful, personalised user journeys with minimal effort and maximum flexibility.“ September 22, 2025 Erick C Product Marketing ManagerComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Also, the browser extension used for editing the tours has some frequent bugs that fortunately don't prevent the work from being done.“ August 11, 2025 Sven P Head of ProductMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “This significantly improves the first experience with our software and helps new users find their way more quickly.“ March 4, 2026 TT Tim T DirectorInternet, 11 - 50 employeesUsed the software for: Less than 6 months. “Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adel A. Customer Services Consumer Services Used the software for: 1-2 years ### "A unique experience with Product fruits." March 20, 2025 5.0 My experience was great. It is easy to use, the service is very good, and it saves time and money. A unique experience with Product fruits. Pros Amazing and very easy to use. I liked it a lot and I use it a lot. Thank you for the great service and support from the team by Product Fruits Cons I hope it continues to develop until it reaches every user and increases the products. Review Source Response from Product Fruits March 25, 2025 Thank you for your heartfelt review, Adel. AM Allison M. Director of Training Real Estate Used the software for: Less than 6 months ### "Great product, great value!" August 2, 2024 5.0 From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome. Pros I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended! Cons Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience. Alternatives considered [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Kustomer](https://www.capterra.com/p/158128/Kustomer/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Product Fruits In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Product Fruits offered full-featured platform at a fraction of the cost. Review Source Response from Product Fruits August 9, 2024 Thank you for such a raving review, Allison. AB Aaron B. Specialist Computer & Network Security Used the software for: Less than 6 months ### "Exceptional service " March 26, 2025 5.0 They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes. Cons CSS selection for hints can be tricky sometimes Review Source Response from Product Fruits April 3, 2025 Thank you for your review, Aaron. TT Tim T. Director Internet Used the software for: Less than 6 months ### "A Practical Layer for In-App Education and Client Engagement" September 29, 2025 4.0 My overall experience with Product Fruits has been largely positive — it’s a practical, no-nonsense tool that does what it says it will. We didn’t have to jump through hoops to get it working, and it’s given our team a way to communicate and educate directly inside the product without having to lean on engineering every time. From a day-to-day standpoint, it’s made it easier to roll out feature tours, in-app announcements, and guided onboarding paths for new users. The segmentation piece has been especially helpful — being able to target content based on user type or account size has allowed us to deliver more relevant experiences, which is critical when you’re supporting both enterprise accounts and smaller teams with very different needs. Pros Straightforward Setup: Implementation was fast. It plugged into our app with minimal engineering involvement. Within a day, we were able to build and publish our first tour. Versatile In-App Guides: The guided tours, tooltips, and announcement banners work well for step-by-step training. It’s been especially useful for walking new users through multi-step processes (like automation setup or report building) without overwhelming them. Segmentation Capabilities: The ability to target content by segment (e.g., enterprise vs. small teams, admin vs. LO) helps us tailor messaging and avoid cluttering the UI with irrelevant prompts. We’re using it to surface different onboarding content depending on user role and account type. Announcement Center & Version Control: The built-in “What’s New” hub makes release notes feel more professional. It’s easy to roll out announcements and track which ones land with which audience — nice for internal audits. Low Lift for Non-Technical Teams: Our Client Success and Support teams can build and launch most content without waiting on Product or Engineering. That’s a big win for agility Cons Limited Visual Flexibility: Design options are serviceable but not fully on-brand. There’s some customization (colors, logos, etc.), but layouts and animations feel a bit rigid. If you’re picky about pixel-perfect alignment with your product UI, you’ll notice the constraints. Analytics Could Be Deeper: You can see basic engagement (views, completions), but you don’t get much behavioral insight beyond that. We’re compensating by layering PostHog analytics on top, but ideally, I’d want more native reporting — e.g., correlation between tour completion and feature adoption. Segment Syncing Limitations: Product Fruits doesn’t yet support robust two-way syncs with CRMs like HubSpot or customer data platforms. That means we rely on manual uploads or API workarounds to align segments — not ideal when you’re trying to keep messaging dynamic and data-driven Review Source GPN Ganesh Prasad N. Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great for Quick, No-Code Product Tours" September 3, 2025 4.0 Pros Very intuitive to set up and use — minimal learning curve. Flexible options for creating guided tours, tooltips, and checklists without coding. Good balance between simplicity and customization. Smooth integration into existing workflows. Helpful analytics to track engagement and completion rates. Cons The UI could feel a bit limiting when trying to design more polished or branded experiences. Some advanced customization (styling, layout control) requires extra workarounds. Analytics are helpful but could go deeper (e.g., more granular user-level insights). Occasional small quirks when setting up complex flows across multiple pages. Review Source YM Ysabella M. Product Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Fast, no-code way to share product updates" September 15, 2025 4.0 Product Fruits has made communicating with users so much more convenient. The learning curve was minimal, and it integrates smoothly into my workflow. Instead of spending hours coordinating updates, I can publish and share them instantly, which keeps momentum going and users engaged. Also whenever I was stuck, their team was always quick to respond with solutions and suggestions. Pros It’s incredibly quick and easy to use. I don’t need to rely on engineering or design resources since it’s fully no-code, and I can share product updates seamlessly in just a few minutes. It really simplifies keeping users informed. Cons Some customization options feel a bit limited, would be great to have more flexibility in styling to match brand guidelines more closely. Review Source Steve L. Software Engineer Non-Profit Organization Management Used the software for: 6-12 months ### "Pro quality content delivered, once you figure out the nuances." August 19, 2025 4.0 Once you get through the trial-and-error and nuances, it does what it's supposed to, and looks good doing it. Pros End results look great. Lots of flexibility in what content is delivered and to whom. Most of the development is intuitive. Cons Took a few tries to get the payload right when adding custom elements. Some features/settings were organized in a way that wasn't as intuitive as it could have been. Took some searching to find out why some accounts were being suppressed. Review Source Response from Product Fruits August 20, 2025 Thank you for the review, Steve. Mark H. Co-Founder Legal Services Used the software for: Less than 6 months ### "Brilliant for startups" December 9, 2024 5.0 Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team. Pros I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time. Cons We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue. Review Source Response from Product Fruits January 2, 2025 Thank you for a rave review, Mark. KM Kalypso M. Customer Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "A big shoutout to support!" September 5, 2025 5.0 Pros The support in product fruits is unreal (good!). So patient, super friendly and are always able to find a solution. As a super beginner, this is so valuable. Also product fruits truely understands where to place self-help items, which helps a lot with the frustration that comes when learning something new. I also really like the way you build a flow. Cons There are minor things that aren't super intuitive: Renaming the steps in a flow, how you have to click away from editing when wanting to navigate on a page. Minor stuff. Review Source Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "User-Friendly Onboarding Tool, But Limited for Cafés" January 18, 2025 4.0 my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding Pros Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions. Cons the cost of using Product Fruits may not justify the limited use cases for a food business. Review Source AS Arthur S. Solution Engineer Investment Management Used the software for: Less than 6 months ### "Kls review" August 6, 2024 4.0 Pros On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get. easy to test too because of the preview On the others features I haven't really create something with a specific aim so I can't tell for real. Cons Not totally adapted to SaaS app, especially on our freetrial Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode Switched from [Stonly](https://www.capterra.com/p/202805/Stonly/) The roadmap of Stonly was aiming onto creating à powerful Knowledge base and they were dropping down all the features for the guides tour and in-app help. Also they changed their business plan and it was not optimal for us Review Source Response from Product Fruits August 22, 2024 Thank you for your review, Arthur. IA Ignacio A. Product Designer & Product Manager Internet Used the software for: Less than 6 months ### "Excellent tool, and better Customer Service" January 2, 2023 5.0 Excellent. Not only the features we use, but also the Customer Service we have received (not even being on the higher plan). They answer in minutes and really take care of understanding your business problemas and thinking on creative ways to solve them. Really really amazing service. Pros Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM Cons If i have to say something, it would be the reporting options, although I know they are currently working on improving it. Alternatives considered [Userflow](https://www.capterra.com/p/219928/Userflow/)[UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Product Fruits All 3 where way more expensive for the business needs we have. Switched from [Froged](https://www.capterra.com/p/196490/Froged/) PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use. Review Source Response from Product Fruits January 9, 2023 Wow! Thank you for taking the time to write such a great review, Ignacio. VR Verified Reviewer Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Product Fruits Review" March 14, 2025 5.0 It was a great experience using this software Pros I loved the AI and the tours it gives you Cons A little bit to much on the price but it is worth it Review Source Response from Product Fruits March 25, 2025 Thank you for the review. It's great feedback for the AI tour functionality. NS Nils S. Digital Product Managment Building Materials Used the software for: Less than 6 months ### "Product Fruits offers great usability, though it's relatively expensive." August 28, 2025 4.0 Pros In general, Product Fruits is very user-friendly. It's well-structured and features an attractive, intuitive interface. Cons Product Fruits is quite expensive, so if you don't plan to use it regularly and consistently, it may not be very cost-effective. Review Source Response from Product Fruits September 1, 2025 Thank you for the review, Nils. RS RYAN S. OPERATION SPECIALIST Information Technology and Services Used the software for: I used a free trial ### "Product Review" March 22, 2025 5.0 my overall experience was well I would def shop there again. Pros The pricing of items are what's best about the product Cons It kind of takes a while to login into the system. Review Source Response from Product Fruits March 25, 2025 Thank you for your review, Ryan. GR Guillaume R. CEO Marketing and Advertising Used the software for: 6-12 months ### "Efficient and affordable" August 19, 2024 4.0 Pros General approach - integrated knowledge base - Pricing Cons Hubspot chat not "natively" (but possibly) integrated Switched from [Userpilot](https://www.capterra.com/p/179187/Userpilot/) Integrated Knowledge base + lower pricing Review Source Response from Product Fruits August 22, 2024 Thank you for the review, Guillaume. JE Jennie E. Director of Marketing Hospitality Used the software for: 1-2 years ### "Excellent customer support" May 6, 2024 4.0 Pros We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem. Cons There are some limitations with the functionality and aesthetics Review Source Response from Product Fruits May 9, 2024 Thank you for taking the time to write a review, Jennie. TS Tal S. Product manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great customer service and great product" August 3, 2023 5.0 Amazing Pros The customer service , \[sensitive content hidden\] was amazing, and the product is very easy to use Cons Maybe add filter to lists and this it everything is great Review Source Response from Product Fruits August 21, 2023 Thank you for such a raving review, Tal. DP Dennis P. Services Manager Real Estate Used the software for: 6-12 months ### "Product Fruits - Quick and Easy" March 8, 2022 5.0 We have been able to seamlessly onboard clients with Product Fruits, the new articles feature is great and provides a clean, branded interface to store all support documentation and release notes. The lifebuoy integrates with our chat interface and is a great 'center' for clients to quickly access support or information. Pros The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more. Cons Nothing bad to report at this stage..... Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Response from Product Fruits March 10, 2022 Thank you for a great review, Dennis. We're delighted you like the newly released Knowledge Base feature. MN Matt N. Director Information Technology and Services Used the software for: Less than 6 months ### "Highly recommend - easy to set up, very helpful team! " January 5, 2023 5.0 It's now much easier to provide onboarding to customers by showing them through the system instead of having to separately view our support guides.We can easily provide updates about new releases through announcements and make it easier for customers to update their settings by providing hints, tours and checklists. Pros Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people. Cons I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else! Reason for choosing Product Fruits Great support, ease of using the system and better billing (others were similar in price until support articles were added at which point the cost was prohibitive for the number we needed just to have links to our support system).The team are really friendly and supportive and made getting live very easy. Review Source Response from Product Fruits January 9, 2023 Thank you for such a nice review, Matt. GG Gagan G. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "Product Fruits has all the needed functionality to fasten users onboarding." October 13, 2022 4.0 Business problems we are solving with Product Fruits: We use Product fruits to help onboard our new users faster to our platform. With Product fruits click through demo solution we are able to help our new users get a good understanding of functionality’s within our application. Pros 1\. Intuitive design - Easy to use. A tour was created with few clicks of a button. 2. Well thought Product - Has all the functionality that one needs to better help their users onboard to their platform. 3. Pricing is spot on and definitely helps start-ups like us. 4. Their customer support team did an amazing job with an objective to resolve our queries ASAP. They were fast and would deploy their changes in less than few hours. Cons No cons as such. They are constantly pushing to improvise their solution. Reason for choosing Product Fruits The reason why we chose Product fruits is: 1. They had the Onboarding tutorial solution which we were looking for. 2. Data retention policy: They are flexible in terms of data retention and that was an advantage for us. 3. Data compliant: They do not collect any data of the end platform users. 4. Pricing: The prices are spot on. Review Source Response from Product Fruits October 19, 2022 Thank you for a nice review, Gagan. Our support team will be happy to hear you saying they do an amazing job. David M. Owner Food & Beverages Used the software for: I used a free trial ### "Powerful and easy to use tool with the best support in the industry." October 3, 2022 5.0 It seems we finally found a solution to increase our e-shop sales :-) Pros We love the ease of use incl. the WYSIWYG editor, as well as the videos guiding us where we were not sure. Cons Obviously there could be a bit more functionality in the editor, so we would not have to edit any CSS, but this is just a minor thing which we believe will be tacled in the next versions. Review Source Response from Product Fruits October 7, 2022 Thank you for a nice review, David. We're glad to hear that your eshop sales are growing again. JH Jan H. Owner Computer Software Used the software for: 1-2 years ### "Product Fruits helps us teach our customers" October 21, 2021 5.0 Pros Ease of use. Price. Ease to get support. Cons We would like it to have more features like helpdesk and knowledge base. Review Source MPS Maria Paula S. Project Manager Computer Software Used the software for: Less than 6 months ### "Productfruits best value for price and great support service" May 12, 2022 5.0 At first, Productfruits didn't seem so intuitive, but I got great support from them that helped me get started. The support is really great. Pros Overall, Productfruits offers very impactful features such as the feedback widget or the possibility to integrate the support centre directly into the application. The variety of functions gives us the possibility to offer our users better experiences. Cons The setup for us has taken a while due to the information that needs to be sent to Productfruits via the integration available to make the guided tours work in the way we expected. The integration is available but we have realised during the implementation that there is still information that we have not yet sent. There are some "missing" features that would be nice to have but Productfruits is always collecting feedback and taking into account the opinion of its users. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/) Review Source Response from Product Fruits May 16, 2022 Maria Paula, thank you for taking the time to write such a nice review. RM Rahaman M. CEO Computer Software Used the software for: Less than 6 months ### "Very easy to user" April 10, 2023 5.0 Pros Onboarding features very easy to use and support team is very fast and helpful. Direct chat is nice. Cons Product Fruits is expensive for small company Review Source Response from Product Fruits April 28, 2023 Thank you for a nice review, Rahaman. We're actually one of the most economical solutions in terms of the feature set and quality of support vs the price. Similar Products Featured ## Related categories [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Success](https://www.capterra.com/customer-success-software/)