# Icnea Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Icnea Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more. Source: https://www.capterra.com/p/227771/Icnea --- # Icnea Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Icnea ## What is Icnea? Icnea is a cloud all-in-one vacation rental management with over than two decades of experience in industry. Icnea includes a PMS complemented with a Channel Manager to receive bookings from multiple channels with price and availability with no commission fees and webapps to facilitate communication between guests and hosts. Icnea offer a wide catalog of integrated services such as smart locks, accounting, pricing, Smart home solutions and more. ## What is Icnea used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €140 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Icnea?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://icnea.com&name=Icnea) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Icnea 4.0 (18) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €140 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (18) Ease Of Use 4.6 (1,524) Value For Money 4.0 (17) Value For Money 4.6 (1,456) Customer Service 4.0 (18) Customer Service 4.7 (1,497) ## Icnea alternatives [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/227771/Icnea/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar Management 4.6 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Data Synchronization 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency For Vacation Rentals 4.5 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Designed for vacation rentals Online Booking 4.8 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Reservations Management 4.1 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Channel Management 4.5 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Icnea 36 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar Manage various distribution channels, build relations with channel partners, and track their performance Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Pre-designed layouts that can be customized to match preferences and requirements Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Designed for vacation rentals Communicate with guests directly within the system Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Access the system via a mobile application Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Book meetings and appointments through a website or digital platform Track all opportunities for potential sales and convert them into recurring revenue Accept, record, and reconcile financial transactions Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Ratings/Reviews Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 3.9 (18) 3.9 Based on 18 reviews ## Pricing Value for money 4.0 (17) Basic €140.00 Flat Rate,Per Month Value for money 4.0 (17) 4.0 Based on 17 reviews ## Integrations [ PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)[ MyPOS Connect](https://www.capterra.com/p/205574/RetailPOS/)[ Stripe Terminal](https://www.capterra.com/p/10003763/Stripe-Terminal/)[ SALTO KS](https://www.capterra.com/p/219193/SALTO-KS/)[ Exact for Finance](https://www.capterra.com/p/231942/Exact-for-Finance/)[ Vikey](https://www.capterra.com/p/210193/Vikey/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (18) 4.0 Based on 18 reviews ## User reviews Overall rating 4.0 Based on 18 reviews Filter by rating 5(10) 4(3) 3(2) 2(1) 1(2) Mentioned topic Sorted by most recent MB Maurizio B. Property Manager Hospitality ### "Un'esperienza positiva per crescere nel proprio business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2025 In generale ci troviamo molto bene con un'azienda dinamica e pronta al service. Costumer care preparato e assolutamente disponibile. Pros PMS studiato per gestire l'intera attività del Property Manager, con funzionalità approfondite nei vari argomenti. Menu completo Cons Alcune funzionalità ancora da sviluppare, ma anche un punto di forza perché l'azienda è molto attenta a recepire le esigenze di sviluppo del cliente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV silvia vittoria p. Property Manager Leisure, Travel & Tourism ### "channel manager molto valido" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2025 Collaboriamo con Icnea da diversi anni e possiamo affermare con certezza che si tratta di un partner affidabile e competente. Il team di supporto è sempre disponibile, risponde con rapidità e si impegna concretamente per trovare soluzioni efficaci in tempi brevi. Abbiamo apprezzato molto la loro flessibilità e la capacità di adattarsi alle nostre esigenze operative, contribuendo a semplificare la gestione quotidiana delle attività. Pros Il rapporto qualità-prezzo è decisamente competitivo rispetto ad altre soluzioni sul mercato, e questo, unito all'affidabilità della piattaforma, rende Icnea una scelta vincente. Siamo pienamente soddisfatti della collaborazione e confidiamo di proseguire su questa strada ancora a lungo. Cons non c'è molto che posso dire di svantaggioso, posso solo consigliare di implementare la comunicazione con i vari comuni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Monica T. Property Manager Hospitality ### "Constant frustration with ICNEA" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 14, 2025 My overall experience with ICNEA has been frustrating and disappointing. While the system offers useful features on paper, in practice they often fail to work as intended. The lack of reliable customer support only makes matters worse. Issues I raised more than once were left unresolved, and there seems to be no real commitment to improving the service or addressing long-standing problems. I would not recommend ICNEA for serious property managers. Pros The interface is generally intuitive, and the system includes a fair range of functionalities designed for the holiday rental sector. Integration with other platforms is decent in theory. Cons Customer service is unreliable: Phone support in Spain is virtually non-existent. Calls are never answered. The automated system keeps you waiting for several minutes before redirecting you to email due to “all lines being busy”. Delayed and unhelpful ticket responses: Email support generates tickets, but replies are slow and rarely provide effective solutions. Severe bugs in key features: Supplements (optional extras) can be created but do not link properly to the reservations. Guests see and select them, but the services are never recorded internally—leading to serious misunderstandings. Repeated unresolved issues: I reported this issue the first time it happened, and nothing was done. Months later, the same bug occurred with a second supplement. No progress, no fixes. No sense of accountability: I’ve expressed dissatisfaction multiple times, but the lack of interest or follow-up is clear. Alternatives considered [Avantio](https://www.capterra.com/p/134278/Avantio/) Reasons for choosing Icnea My apartments use TESA smart locks, and ICNEA was the only provider that confirmed having an existing integration with the TESA system. This was a key requirement for my operations, so it strongly influenced my decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR BORJA R. Director Hospitality ### "Servicio al cliente lamentable, aplicación con muchas limitaciones." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 28, 2025 Pros Es muy barato comparado con otros del sector, pero la aplicación y el servicio es acorde a su precio, es decir, de muy baja calidad Cons La aplicación es muy limitada y el servicio al cliente es lamentable, es una queja general de los usuarios, de hecho han quitado la cuenta de Google My business para que la gente no les deje reviews malos quejándose. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VO Vitor O. Gestor Leisure, Travel & Tourism ### "Óptimo precio calidad " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 7, 2025 Facil de usar y con el nuevo design me parece mucho más sencillo Pros Calidad/Precio Muy completo Tiene todas las funciones que necesito Cons La asistencia técnica por veces tarda un poco, pero nada grave Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) Mejor funcionamiento y mucho mas completo Alternatives considered [Bookipi](https://www.capterra.com/p/195165/Bookipi/) [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) [Smoobu](https://www.capterra.com/p/160106/Smoobu/) [Avantio](https://www.capterra.com/p/134278/Avantio/) Reasons for choosing Icnea El precio/calidad me ha parecido mucho mejor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Lola V. Directora Leisure, Travel & Tourism ### "Tienen que mejorar." 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 October 23, 2024 Tiene muchas carencias, no es similar a los que se utilizan en los hoteles. Pros Fácil de utilizar. Se aprende pronto al no ser muy complejo. Cons No hay avances ni mejoras con los años. En mi experiencia con otros PMS hoteleros, se ven los avances año tras año, mejoras sugeridas por los clientes. En Icnea los avances son poco significativos desde 2019 que trabajamos con vosotros. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jesus Javier L. Director Marketing and Advertising ### "Un PMS de primera." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2024 Icnea es un PMS completo, con herramientas que realmente facilitan la gestión diaria. Lo recomiendo ampliamente para cualquier profesional del sector inmobiliario que busque eficiencia y funcionalidad. Pros Llevo utilizando Icnea desde hace un tiempo y estoy sumamente satisfecho con la experiencia. Una de las características que más destaco es la gestión de calendarios. La forma en que Icnea organiza y presenta la disponibilidad de propiedades es intuitiva y clara, lo que me permite gestionar reservas con una eficiencia que no había encontrado en otros PMS. El sistema sincroniza perfectamente con los canales de distribución, evitando problemas de overbooking y asegurando que la información esté siempre actualizada. Cons Tiene que mejorar el canal de chat con todos los portales. Ahora mismo solamente tiene con Airbnb. Es un punto que tienen que mejorar si o si. Switched from [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) Necesitaba un software algo más especializado. Avaibook he de decir que ha mejorado mucho en los últimos años también. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) [Smoobu](https://www.capterra.com/p/160106/Smoobu/) [Avantio](https://www.capterra.com/p/134278/Avantio/) Reasons for choosing Icnea Sobre todo el precio final ya que tenían muchas cosas en común y también porque Icnea era una compañia española. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Revenue Hospitality ### "ICENEA - Excelente opción " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2024 Pros La conexión API con varios canales, nos parece genial ya que podemos acceder a muchas conexiones con simplemente tener el formulario de ICNEA completo y con fotos. Cons El no poder manejar al 100% el Channel Manager, para conexiones y demás Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZV Zurine V. recepción y facturación Hospitality ### "Buen sistema de reservas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 12, 2024 En general van mejorando año tras año, son un sistema sencillo se utilizar, le falta la parte más intuitiva, pero tiene muchas cosas que puedes hacer a tu gusto y tiene muchas partes automatizadas que ayudan a la gestión de las reservas. Pros En general calidad-precio, está muy bien el sistema, los trabajadores resuelven bastante rápido los problemas. Cons No tiene atención al cliente 24h los 365 días, solo días laborables de 9h a 15h, se nos queda corto a veces. Aún deben mejorar muchas cosas, pero en cuanto al resto de sistemas parecidos tienen un sistema muy completo. Alternatives considered [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/) [Avirato](https://www.capterra.com/p/197795/Avirato/) [Avantio](https://www.capterra.com/p/134278/Avantio/) Reasons for choosing Icnea Porque en Icnea había mucha flexibilidad en cuanto a tarifas diferentes, el precio estaba muy bien, su gran sincronización con channels, q al final no lo usamos casi..., su automatización de correos, implantación de la web, fácil trato... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA JOSE ANTONIO S. Gerencia y Desarrollo de negocio Hospitality ### "Gran herramienta que facilita el trabajo del día a día " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2024 Pros Channel manager, sincronizaciones, emisión de liquidaciones Cons Sincronización con WhatsApp, error en el IVA booking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/227771/Icnea/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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