# Page 7 | Drift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Drift the right Live Chat solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227417/Drift/reviews --- Drift 4.5 (199) [View alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Drift ## Showing most helpful reviews Showing 151-175 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Connor M. Marketing Analyst Used the software for: Less than 6 months ### "Great chat client for conversational marketing" June 10, 2018 5.0 Pros Easy to create automated sequences for super-charging your customer service team. Great targeting options for segmenting users. Playbook creation is intuitive and easy to get started. The options are limited to what you can create. Ability for customers to schedule meetings with sales is a wonderful feature. Drift really provides a whole different way for your users to interact with your site. Cons Our main hesitation on upgrading to the pro plan as a small company was the price, but the heavy-duty features were too good to pass up. Overall, I think it was worth the price tag Review Source JB Jason B. Pastor Used the software for: 6-12 months ### "We use Drift for our church and LOVE IT" March 21, 2018 5.0 Pros It took me 5 minutes to have it working from sign up to installed on the site. Our staff uses it and rotates days answering peoples questions from our website and mobile church connections site. Cons I wish there was a way to use it as a nonprofit with some kind of break. We don't have a lot of resources and would love to have multiple logins, but we don't have the budget for all the things we wish we could do with Drift. Review Source SH Samuel H. service coordinator Information Technology and Services Used the software for: 6-12 months ### "Drift - Live Chat / we love it" May 7, 2020 5.0 It was very quick to set up and start using. I feel that we have improved our business and had better interactions with clients because of Drift. Pros I like that we can have the live chat open on mulitple pages of our website. The 'chat bot' is kind of cool and can draw customers in. Cons There have been a few times that I wish the notifications had come through faster. Other than that, I haven't had any complaints. Review Source Response from Drift May 13, 2020 Hi Samuel, Thank you very much for sharing this. We're thrilled to hear you are a 10/10, and that it was quick for you to set up and start using. Please let us know how else we can help you! All the best, Julie Hogan, VP - Customer Experience Cody F. Developer Automotive Used the software for: Less than 6 months ### "Useful system, but spambots get through!" July 18, 2019 3.0 Pros This is a fantastic concept and makes it easy connecting with leads! Cons Spam bots get through quite often. Seems like they need more security on the portal. Had to remove it due to this. Review Source Joseph J. Marketing Manager Computer Software Used the software for: Less than 6 months ### "Great tool" October 2, 2018 5.0 Pros Playbook editor is great. Very easy to qualify leads using bots. Cons I don't love the info capture. I wish I could prompt the user to add other information than just email. Review Source Stefan V. Owner Information Technology and Services Used the software for: Less than 6 months ### "A bit overwelming" February 25, 2019 4.0 Pros There are many possibilities in the Pro package I'm using Cons I was hoping for some more personal support at the setting up stage, maybe with examples what works best. Review Source VR Verified Reviewer Contract Software Engineer Computer Software Used the software for: 1-2 years ### "Chat tool with a focus towards marketing" November 8, 2018 5.0 Pros The "strategy" / chatbot builder is easy, intuitive, and lets our sales development representatives automate their workflows without engineering help. Cons It seems much more geared towards marketing than customer support. We like that SDRs are automatically assigned, but routing of customer issues rather than new leads is equally important! Review Source VR Verified Reviewer Conversion Copywriter Marketing and Advertising Used the software for: Less than 6 months ### "Sleek" February 11, 2019 5.0 Pros Love the look and functionality - I like it as a customer on others’ sites, and I like it on mine. Cons Haven’t been using it long enough to know. Review Source Jonathan T. Co-Founder Internet Used the software for: Less than 6 months ### "Lots of features, but easy to use" January 15, 2019 5.0 We use Drift to chat with customers, qualify leads, and route them to the right person for support. Pros I really like the clean interface that Drift has. Even a new user can figure it out quickly and get to work. Cons My biggest dislike with Drift is actually a feature that others will probably find useful. I needed to set up my calendar and make it possible for people to book appointments with me through it - even though I already have that set up in HubSpot. Again, it's a great feature, but was redundant for me. Review Source BS Bill S. Growth & Content Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Very good lead engagement/capturing tool" June 16, 2017 4.0 Pros It's very good in terms of user engagement, user support (through the chat feature) and also lead capturing. The ability to book meetings automatically is very useful, and in a way Drift is like a sales machine that's working on its own while you're away. Cons Not all features of Drift are fully customizable. Also, some features are not easily accessible from the main menu, and you have to dig deeper into the settings to access them. Also, the LeadBot is only available on the monthly plan, which is very expensive. Review Source VR Verified Reviewer CEO Financial Services Used the software for: Less than 6 months ### "Simply Amazing" November 26, 2018 5.0 Loved it! Pros I really like the UI of Drift and its ease of use for customers and consumers. Cons Its somewhat pricy for many team members. Review Source VR Verified Reviewer CRM Business Analyst Information Technology and Services Used the software for: Less than 6 months ### "Drift Review" March 21, 2019 5.0 Pros Easy to use. Have native integrations with CRM systems like Salesforce.com so initial setup is very fast. Useful tool to enhance your inbound sales. Has functionalities from bot responses to ability to book a meeting to your Sales rep. You can integrate your CRM data, end identify clients that are browsing on your website. Cons You have to have a system admin in order to setup it and maintain the changes. Also its pricing scheme. Review Source AJ Amanda J. Administrative Assistant Used the software for: 6-12 months ### "It works great for my needs when talking with customers" August 25, 2017 4.0 Pros It makes it easy for customers to chat with me. If they need to ask a simple billing question or if they are interested in signing up for service. Cons It does not always let me know when a new chat has started. Also I wish I could just hit enter to send a message instead of control/enter. Review Source RS Rafaela S. Learning & Development Analyst Information Technology and Services Used the software for: Less than 6 months ### "Good platform for Sales teams" June 7, 2022 4.0 It works really well for Sales team and the live chat makes it easier to reach our end-user! Pros The platform's really good for Sales teams! We use it for the pre-sales approach, solving doubts for new users before they buy our product. Cons Salesforce and SalesLoft integrations are pretty simple, it could be better considering sales features! Review Source Response from Drift June 10, 2022 Hi Rafaela, I'd love to hear any suggestions you have for our SalesLoft and SFDC integrations if you have specifics in mind, feel free to share with me at shaberman@drift.com we're all ears! Thanks for your review - Sarah Haberman, Senior Customer Marketing Manager DU Dennis U. Web Developer Marketing and Advertising Used the software for: 6-12 months ### "Drift has shown our clients results like no other software." April 10, 2019 5.0 Pros Drift became an absolutely essential piece of our web development proposal, as every client we integrated with Drift saw a massive increase in converting customers. To put the icing on the cake, it's highly affordable and extremely simple to integrate with a website. Barely any code, very clean and intuitive for customers to use. We love Drift! Cons No cons on Drift, it's truly a fantastic live chat software. Review Source MK MELISSA K. Managing Engineer Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Excellent tool for customer service!" September 14, 2020 5.0 This software has allowed us the ability to easily and rapidly respond to our clients queries. Providing our client this type of interaction is important to building a relationship with them. Pros This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers. Cons It would be a nice feature to be able to tell if the client had viewed the response messages sent. Conversely, I am sure the client would appreciate being able to see if we have viewed their messages and are actively typing responses. Review Source Response from Drift September 22, 2020 Hi Melissa, Thank you SO much for sharing this feedback, and your feature recommendation. Hearing something like "flawlessly integrated" makes our product team smile . Thanks again, and please let us know how we can be helpful to you. All the best, Julie Hogan, VP - Customer Experience AG Avery G. Business Development Representative Computer Software Used the software for: Less than 6 months ### "Great tool for inbound website chatting " November 16, 2019 4.0 Overall my experience with Drift is positive, the tool functions properly with few glitches, or failures Pros The tool accomplishes its purpose very well, I use it daily, and never had a failure Cons Honestly, the only thing that could be improved about Drift at my company would be routing rules, but that is not a fault of Drift that is a fault of our administrator. Drift allows for customization of inbound routing Review Source KK Karlie K. Owner Performing Arts Used the software for: 6-12 months ### "Great for business!" November 28, 2018 5.0 None Pros Super easy toninstall on our website! Had no idea we would get that many people asking quick simple questions through our website that lead to enrollments. Cons Nothing. Support even answered a few questions I had very quickly Review Source RS Riccardo S. Founder Used the software for: 1-2 years ### "Great" May 16, 2017 5.0 Pros I'm using Drift to stay in contact with my clients. It0s really easy to use and even easy to set up on WordPress. Cons Wha I like least about Drift is the Ui of the button. I think the user should be able to select the shape. Review Source LE Larissa E. Assistant Used the software for: Less than 6 months ### "I love using the Drift chat box. It helps me connect with customers to help them buy." April 30, 2018 5.0 Helping clients to book while on our site! :) Pros I love that I am notified instantly to my phone so I can respond and know when people are looking at our site. Responding fast is key to try and answer any questions they have and close the sale. Cons Sometimes it does not reveal the customer's name right away. But this is not a big problem, I believe it does once I enter the chat. Review Source mM mike M. Internet Maketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Drift Review" August 28, 2019 5.0 Overall, very satisfied with this product Very easy to integrate and it has huge array of options within the app that can help with scheduling, email capture and a ton more. Pros What I like about this product is it was really simple to set up and integrate with my websites. Very user friendly Cons The only part I was concerned about was it being a 3rd party platform, but this has worked out really well. Review Source AG Arjun G. CEO Information Technology and Services Used the software for: Less than 6 months ### "Exactly what we needed to increase leads coming in on our website" May 19, 2017 5.0 More leads and better customer support experience for clients. Pros Implementation was an absolute breeze and even an exciting experience. The system itself is quite smooth and user-friendly. Cons The app notifications are not as foolproof as I would have hoped. Existing chat notifications sometimes don't come through, requiring me to obsessively refresh the app every minute. Review Source JJ Joe J. Founder Used the software for: ### "I couldn't be happier with the software or the team behind it." April 15, 2016 5.0 Drift is new out of the gate as I write this review. So far it has about 5 unlocked features along with Drift Daily. Drift helps me help my clients engage with their audience while on the site. It always about the buyer. We can do a lot with creating a website experience that is helpful to the buyer, but with Drift it becomes a two way conversation. It's hard to believe there is nothing else out there that is as easy to use or so well thought out. It's been about two decades of a society relying on web browsing and it seems like a long time for a product this brilliant to come out. It's not about the product alone. It's the experience. Drift has an awesome culture that makes for awesome experiences for me as a user. Amazingly well done! Review Source Response from Drift May 10, 2017 Hey Joe, Love to see great reviews like this! We work hard to make sure customers come first. I'm curious about how your business has changed after having Drift on your site. Best, Kyle Sarah S. Marketing Information Services Used the software for: Less than 6 months ### "So far, I think this is a great tool for chat" October 26, 2019 5.0 So far so good - the support and launch experience was fairly seamless, we are still testing Pros we've been using it for a few months and it was so easy to launch - lots of great help from the support team as well Cons it's not cheap, but I think for the value, it's worth it, we are still in the testing phase however - we'll get there. Review Source SC Shirley C. Retail Retail Used the software for: Less than 6 months ### "Excellent Conversational Marketing Tool" February 29, 2020 4.0 It’s an excellent way for a beginner to dip their toes into this field. Simple to use and customizable. Pros It’s simple to use for a beginner. The bot playbooks are simple to setup and is very customizable. As a part time real estate agent it’s an excellent way to generate leads. Cons There’s a bit of a learning curve but that’s not really a “dislike.” I think Drift is an excellent resource to generate leads. Clients have been impressed. Review Source Response from Drift March 3, 2020 Hi Shirley, Thank you for sharing this with us. I love hearing when customers in the real estate industry are using Drift and seeing success! Please let us know how we can continue to help you, it is worth checking out https://www.drift.com/insider/ for some additional content! All the best, Julie Hogan - VP, Customer Experience Similar Products Featured