# Page 6 | Drift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Drift the right Live Chat solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227417/Drift/reviews --- Drift 4.5 (199) [View alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Drift ## Showing most helpful reviews Showing 126-150 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Vice President Retail Used the software for: Less than 6 months ### "Love Drift!" May 10, 2018 5.0 Pros It is free for 1 user. You can respond on your phone or on the web. It was simple to add to my website. Pricing is reasonable. You can track your visitors browsing history once they start a chat log with you. Cons The app is a little buggy. There are times when I can't get to the current conversation. When you hit the back button it takes you out of the app all together. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: Less than 6 months ### "Wonderful idea but could use some work" January 13, 2020 3.0 Great team that I worked with at drift and great product idea. Finishing out or completing that vision would have been paramount. Pros The big picture idea is great. You and your team get alerted when a site visitor has a unique question or wants immediate help on your site. The support and account management teams were also very helpful. Cons This could be company specific but instead of helping potential clients quicker and being less of a burden to our internal team it quickly turned into a way to game MQL numbers and justify the spend on this tool which isn’t helpful at all in itself. Review Source Response from Drift February 13, 2020 Hi there, Thanks so much for sharing this. We clearly didn't meet your expectations. I'd love the opportunity to talk to you if you'd be open to it. All the best- Julie Hogan, VP Customer Experience Zach M. Sales Development Representative Computer Software Used the software for: I used a free trial ### "The most powerful chat software" July 26, 2019 5.0 We had many website visitors who were not converting. Pros Drift is the most feature rich chat software. I like the automated bots, playbooks, and easy to use UI. Drift has helped us convert those website visitors who hadn't filled out a form or other CTA. Cons Drift is extremely expensive compared to Intercom. Their features are powerful but not worth the money for a smaller organization Review Source AK Alex K. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Drift is a great tool for any website owner" February 14, 2020 5.0 My overall experience with Drift has been awesome. Pros I like the user interface for Drift. It is really easy to install on many types of websites. The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform. I like how it can integrate with other platforms as well. Cons I wish they had chatbot features or auto reply features based on applicable use or respective industry. This would help automate some of the interactions and workflow that could benefit users. Reason for choosing Drift I chose Drift and recommend it to my clients because of it's easy to use and modern interface. Review Source Response from Drift February 18, 2020 Hi Alex, thank you very much for taking the time to share this feedback. We're flattered for the 10/10 review! Appreciate your feedback about automated reply, you might benefit from checking out our ABM features. If you chat in a member of our team would be happy to walk you through them! All the best - Julie Hogan, VP - Customer Experience VR Verified Reviewer Assistant Event Coordinator Food & Beverages Used the software for: Less than 6 months ### "Amazing product that assists in sales & marketing on our website" February 9, 2018 5.0 Pros Customer Service, Ease of use for the client visiting our website, notifications when somebody is on the website and chatting, the ability for a bot to make suggestions to clients when we are away from our desk Cons Can overwhelm the potential site visitor a bit by asking the same questions multiple times, the user interface takes a bit to get used to Review Source CC Catherine C. Manager Used the software for: 6-12 months ### "Great tool to help improve customer experience!" August 9, 2017 5.0 Improved customer experience and lead capture and nuturing tool. Pros Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget. Cons Not all features in Drift are customizable but working with the Drift team has been a breeze. I once made a request to implement a specific setting and 3 weeks later it was set-up and ready for us to utilize. My only wish is that the alerts would be more timely. Sometimes there is an up to 10 min. delay. For now, we have been refreshing the page/app more consistently throughout the day. Review Source AR Andrei R. Director Information Technology and Services Used the software for: 6-12 months ### "Outstanding inbound chat and video personalization app" September 21, 2021 5.0 Pros Drift is a very powerful yet simple tool for achieving the main goal of having meaningful conversations with our website visitors. It allows us to offer a personalized customer experience, while the video creation capabilities for our outbound efforts are also a very nice addition. Cons On the technical side some videos don't look that great in the preview mode/gif when using them via the Hubspot CRM integration. Review Source Response from Drift September 23, 2021 Hi Andrei, thanks for the review! It's great to hear that Drift has been able to help you achieve your goals. Wishing you continued success on the platform! - Sarah Haberman, Senior Customer Advocacy Manager Volkan O. CEO and Founder Computer Software Used the software for: Less than 6 months ### "Great communication tool (not chat tool, communication tool)" May 15, 2018 5.0 Pros First of all, I see a product that makes you feel great and ready. I really like chatbot (I haven't used it yet but will use it soon). You can collect data with a chatbot without forms. That's great! Cons I don't know any cons side of the product yet. Maybe in the future, when I moved to a paid plan, I can find some :) Review Source VR Verified Reviewer Sr. Manager, Marketing & Sales Operations Computer Software Used the software for: Less than 6 months ### "Drift is the Ferrari of Chat Tools" February 12, 2019 5.0 Pros Drift is leading the way in website chat functionality. I'm so impressed with the Bot conversations and conversions, the conversation routing abilities, and the integrations to all our tools from CRM (Salesforce) to messaging (Slack). Cons I have no complaints with Drift at this point. Very happy with their software. Review Source VR Verified Reviewer Partner Internet Used the software for: Less than 6 months ### "Good free plan that allows us to chat on our site with prospects" May 30, 2018 5.0 Livechat on our site that cost nothing. Pros Easy to install, good amount of features on the free plan, and easy to start using without a lot of setup time. Cons Obviously more free features are always good but that's not a really valid complaint. Overall no big cons, it could load faster in Google Tag Manager, but that's ok. Review Source Daniel I. Director of Church Multiplication Publishing Used the software for: Less than 6 months ### "Revolutionary for my site " December 26, 2017 5.0 Pros The ability to not only see who comes on my site, but be able to engage with them and respond immediately has been amazing. The automated bots have been a great feature to discover leads as well. Cons I wish there was better integration with slack. I get notified with it, but it's hard to know how to respond. Review Source VR Verified Reviewer Global Account Manager Computer Software Used the software for: 6-12 months ### "Definitely saved time" February 12, 2019 4.0 Professional, smart, great sales people. I enjoyed working with them. Pros I like the model and the methods they use to save time for sales and marketing. Good concept for sure Cons I think the vision needs to be fleshed out a bit, but they'll get there. but right now, we were in need of making quick decisions and I didn't feel like it was something we could wait for Review Source JP Joseph P. Operations Manager Internet Used the software for: 6-12 months ### "Great Tool for Growing Your Client Base and Organizing Website Visitors" April 4, 2018 5.0 Pros Great tool for visitors and providing a great website experience. Great way to organize and qualify the visitors. Awesome tool that has a lot of flexibility to make it useful to each company. Great Sales Development Product! Cons \- It can get sorta confusing with the playbooks but if you go through the onboarding - Everything will be fine! Review Source Estelle E. Responsable de vente Apparel & Fashion Used the software for: I used a free trial ### "Logiciel de marketing conversationnel " October 25, 2023 4.0 Pros Drift est une bonne plateforme de gestion des messages électronique qui permet l’automatisation du marketing et la gestion du temps. Cons Drift est un bon produit que je peux conseiller mais le problème est que le prix n’est pas abordable pour tout le monde. Review Source Response from Drift November 9, 2023 Thanks for reviewing Drift, Estelle! - Sarah Haberman, Senior Manager, Customer Marketing @ Drift jV jeroni V. Used the software for: 6-12 months ### "There are a competition" April 17, 2018 4.0 Pros The new affordable monthly subscription. Drift or Intercom? Finally, I choose Drift forever. Because Drift allows me to get free access to software to going learn slowly. Cons I can't get access to bot feature with my plan. And I have to looking for another software. I'm waiting catalan language option in menu. Review Source VR Verified Reviewer Customer Success Manager Used the software for: Less than 6 months ### "Love the bot customization" March 19, 2018 5.0 Pros Awesome way to deliver real time feedback to site visitors through bit setup by page on your site. Makes it really relevant for visitors Cons Setting up the bot has a bit of a learning curve. It's a bit more involved to set one up so it's not a quick 1-2-3 step thing. Review Source RC Ruth C. Product Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great way to start conversations via your website " October 19, 2018 4.0 Pros This customer chat tool was easy to add and integrate into our website. It makes it really easy to connect with website visitors who might have questions or learn more about us. I also love the integration with Slack. Cons No major concerns with using Drift at this point. So far it's worked well for us. Review Source VR Verified Reviewer Senior Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Drift Review" October 29, 2018 3.0 Pros Drift offers a functional chat bot for websites Cons While Drift's capabilities are cool, what the product actually delivers is not what they market. Be careful about what the possibilities are in this space and what is actually being done with the software today Review Source Becca T. Business Development Representative Marketing and Advertising Used the software for: Less than 6 months ### "Drift Helps to Track Who is on your Site" July 22, 2019 5.0 Pros Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site. Cons Sometimes the notifications have some glitches in it. Review Source VR Verified Reviewer Director of Marketing Entertainment Used the software for: Less than 6 months ### "Great starting point for Small Businesses" October 3, 2018 4.0 Pros I like how quick and easy Drift was to set up, and it's integration with Slack meant the entire company could respond to customers. Cons It didn't grow well with the company. however they've introduced new features since I've used this product. Review Source Zahra H. Head of content strategy Writing and Editing Used the software for: I used a free trial ### "Drift is Awesome" December 4, 2019 5.0 Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too. Usually the contact page is for the same purpose but with drift it gives the impression that you will get back very very soon and I do get back - so although contact page and drift message come to my email and i reply instantly, but someone people get in touch with drift more. Well played! Pros It free, works with wordpress, shows an online presence, send email instantly, great for getting leads!!!! What more could I want... Cons Nothing really. The individual paid plan is VERY expensive. But since i dont use that, i'm fine with free. Review Source TL Tristan L. Sales Computer Software Used the software for: Less than 6 months ### "VG Support Chat" February 29, 2020 4.0 Everything has been pretty good so far and as we expand use we know we will have good support. Pros The interface is nice and easy to navigate. Support is great as one would expect. Easy to set up and use workflows Cons Some of the training content was elementary level and the mobile app isn't quite as easy to use as other programs Ive used. Review Source Response from Drift March 3, 2020 Hi Tristian, Thanks for taking the time to share your feedback. I'm glad you've found Drift easy to navigate and set up. We appreciate the feedback on content. We are working on making improvements to this within the year...in the meantime please check out https://www.drift.com/insider where you will find advanced and premium content! All the best, Julie Hogan - VP, Customer Experience JI Joby I. CEO Used the software for: Less than 6 months ### "Great way to get started with chat on your website then so many features to grow into" May 27, 2018 5.0 Pros What attracted me to us drift was the fact the basic package is free, and you are off to the races with the ability to chat live with your visitors. The real magic comes as your traffic grows and you start to use their paid service, partially the top end product that offers the chat bots. These help with lead capture so much making it automatic and efficient. Cons At the moment I have not found anything to fault them on, they don't have a direct integration with infusionsoft which is a pain for us as we have to set up something using Zapier, but if you are using another CRM they connect to most of them. Review Source Jeremy R. Account Executive Sports Used the software for: 6-12 months ### "Great Chat Tool" August 8, 2019 4.0 I had a good experience with Drift. Pros Drift was a great chat tool that I used a while ago. The features and functionality was there. They have so many different things that you can do. Cons There were so many features that are really helpful, but it is difficult to get set up. Review Source Gavin W. Sales & Marketing Used the software for: Less than 6 months ### "Great software for Sales!" March 19, 2018 5.0 Pros I found that drift is a great software to help connect with website visitors and turn them into customers. Cons There are no specific cons I found, however, I wish they would help more with managing support as well as sales. Review Source Similar Products Featured