# Page 3 | Drift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Drift the right Live Chat solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227417/Drift/reviews --- Drift 4.5 (199) [View alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Drift ## Showing most helpful reviews Showing 51-75 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Key Account Executive Computer Software Used the software for: Less than 6 months ### "kickstart conversation marketing" August 1, 2019 5.0 It has been great but i believe much more integrated approach is needed. Pros started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us. Some aspects I love about drift is the lead tracking and bot performance. Also leveraging drift for email and phone converation as a CRM is a big plus. Also scheduling and calendar invites make is better than calendly Cons Would love if drift can be an email server as well so that we can skip email server costs. It does most of the things already just needs a sync from gmail. It is very expensive especially since you have to pay upfront for the startup plan Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) drift does more than calendly and does it better Review Source MH Mike H. Director of Customer Success Computer Software Used the software for: 2+ years ### "Prime tool for connecting with potential customers" February 17, 2020 5.0 Drift has a ton of features and customizations that make live chat a major sales generator for us. Drift is especially good at allowing you to fine-tune the rules for determining what chat messages get sent to whom. Pros Great web chat functionality, email automation, and it connects very well with the other sales tools we use. Cons It's a bit pricey compared to other tools but we definitely get good value from it. The app is buggier and support is not as good as I would like, which I feel is due to their fast growth recently. Review Source Response from Drift February 19, 2020 Hi Mike, Thanks for taking the time to share your feedback. We really appreciate it! I'm sorry you've run into some challenges with bugs + support. We are currently expanding our support team, if you have some specific feedback on your experience, please don't hesitate to drop me a note at jhogan@drift.com. Thanks again. All the best, Julie Hogan, VP - Customer Experience VR Verified Reviewer CMO Information Technology and Services Used the software for: 6-12 months ### "A great product that wasn't afit for us" April 6, 2021 5.0 Great product that wasn't a fit for our buyers Pros Drift was very easy to use. The conversation-building tool was fun to use and change. It is very well done. Cons It didn't capture leads for us. I think our buyers hated the bot. Alternatives considered [Qualified](https://www.capterra.com/p/218980/Qualified/) Reason for choosing Drift maturity Review Source Response from Drift July 16, 2021 Hi there, Thanks for sharing your thoughts on Drift - we're so sorry to hear it wasn't a fit for your business. If you ever want to reevaluate Drift or work more closely with our teams to see how you can get the most out of the product, please feel free to email me directly at shaberman@drift.com. - Sarah Haberman, Senior Customer Advocacy Manager JT Jaseem T. CEO Design Used the software for: 2+ years ### "Lead qualifications and book meetings - on autopilot!" October 3, 2019 5.0 Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight. Pros I'm a very early Drift user and a conversational marketing advocate. After setting up Drift, with their lead qualification and book meetings feature, our sales team has a decent pipeline with high-quality leads. Cons Waiting for Drift chat embed on the website feature. That could help me start a conversation with a customer from any section of my website pages. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Dan L. Digital Marketing Specialist Human Resources Used the software for: 1-2 years ### "This has been a great tool to improve website conversion." December 13, 2019 5.0 We purchased Drift to help our website convert more visitors, we definitely saw an uptick in conversions even if you take into account the amount of form fills it enviably cannibalized. Pros Drift is easy to implement and a extremely powerful tool for increasing conversion on your website by directly engaging visitors. Cons If you're looking to engage your entire Salesforce in using this tool, it can be quite expensive to purchase the seats. Also, it's not all that flexible if you're not trying to use it in a relatively specific way. Review Source Mark A. Head of Marketing Computer Software Used the software for: 6-12 months ### "I use the free version for my consultancy" April 26, 2022 4.0 I have a side-hustle consultancy, and needed a way for my website visitors to get in touch. This was a really simple, free solution. Pros Really simple setup, haven't had to touch a thing since implementing it. Cons Having to switch between the app and the browser for different functionality - either have it all in app or dont. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift Because of the free version - I just needed a simple live chat for a super small business. Review Source Response from Drift May 6, 2022 Hi Mark, glad to hear you got Drift up and running without a hitch. Appreciate your feedback on our app vs. browser functionality I'll make sure this gets in the right hands. Thanks for your review! - Sarah Haberman, Senior Customer Marketing Manager Ian M. Brand Services Manager Marketing and Advertising Used the software for: 1-2 years ### "Needs work" September 9, 2021 3.0 This has the ability to be a brilliant tool, and I'm impressed by the idea behind it, but the UX on the website is all over the place. I would've rated this so much higher, if the UX was better! Pros Writing about Drift video in specific - this has the ability to be a fantastic tool for generating leads, pitching more complex sales, and showcasing to your customers that you appreciate that they are busy people, and can watch your video at any point that they have some time. Cons The login process to Drift video if you've already got Drift Chat set up is so clunky, and it kicks me out nearly every single time. It's a shame as I would use this tool so much more, but sometimes it just doesnt want to let me in, and even with the correct login, it just glitches and sends you back to the login screen Review Source Response from Drift September 17, 2021 Hi Ian, Thanks for your candid feedback. I'm sorry to hear that the UX is less than you'd expect from us - I'll share this feedback with the team, but should you have more specific feature requests, feel free to share them with me at shaberman@drift.com at any time. All the best, Sarah Haberman Senior Customer Advocacy Manager Francois Pascal N. Service provider Internet Used the software for: 6-12 months ### "Drift is one of the best programs for chatting with visitors to your website. " June 22, 2023 4.0 Pros Very intuitive and easy to use, you don't need to be an expert to implement your communication strategy with this tool. Cons However, the free version is rather limited in terms of features. Review Source AN Amit N. Growth Manager Internet Used the software for: 2+ years ### "Powerful buy pricey" September 23, 2020 5.0 Honestly, it's the best software out there for that purpose. It's east to implement and start using, the results are coming fast and everything is measurable. Pros The ease of getting started and implementation Cons If you want to enjoy most of the features, you need big pockets because it's pricey Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift The capabilities and the brands that are using Drift Review Source Response from Drift October 1, 2020 Amit, Thank you so much for sharing this, and I'm thrilled to know you've found Drift powerful, and easy to implement, and start using. Please let us know how else we can be helpful to you! All the best, Julie Hogan, VP - Customer Experience Tamás R. Founder Used the software for: 1-2 years ### "You can fell in love with a SaaS product." May 4, 2018 5.0 Pros Drift is the world's first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them. Cons Its features mostly are created for the US market and some parts of the software can't be used in my Hungarian language. But honestly, I can't really mention anything bad. The team shifts monthly new features. They are super fast! Review Source Chris C. Director of Operations Used the software for: 6-12 months ### "Easy (and free) way to add chat to your website!" March 16, 2018 5.0 Pros The pros over at Drift get IT! They have provided a great chat tool that is super clean, easy to use, and it just works. I run an e-commerce website and there's no doubt that having Drift in place has boosted my sales. It is a great way to capture new email addresses as well, which I have used in follow up marketing sequences, thus resulting in additional sales. Can't say enough about this software, I really enjoy it. Cons Everything isn't free! But, I get it. The additional features are worth paying for, and I will be at that point on my site soon. Looking forward to it! Review Source Melanie E. Director Of Content Development Used the software for: Less than 6 months ### "So Much More Than a Simple Chatbot " March 19, 2018 5.0 We have made use of Drift to replace the standard static contact forms on a number of client sites in various, very different niches, including real estate, banking, recruiting and direct sales. The results have been very positive thus far. It is easier for live reps to follow up with leads, emails are not being missed or overlooked and the chatbots themselves add an interactive dimension that seems to be far more engaging for visitors Pros Drift is intuitive and adds value to almost any site. The application is currently running on several of my clients' sites (under my management) with great success. Case in point. A Realtor client began an interaction with a site visitor browsing for information on his market in general. Via Drift several conversations led to the sale of a home. No email contact form can match that! Cons The iPhone app is not always as responsive as I'd like - better notifications would help - but on the whole, my experience with Drift so far has been overwhelmingly positive. Review Source Ishan S. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Makes customer interaction easy!!" October 24, 2018 5.0 I am enjoying drift as it helps my customers to directly drop in a chat whenever they have any queries, this has reduced the number of support calls I used to get before drift. Pros It's ability to post internal notes that only your team members can see. It really helps during troubleshooting. Cons The mobile app is a little confusing at times and it takes time in refreshing, it doesn't auto refresh and doesn't display the recent chats on it's own. Review Source Essime T. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel très simple " October 13, 2023 4.0 Pros Facile et rapide permet d'intégrer d'autres produits et très professionnel. J'adore son interface d'utilisateur. Cons Un très bon produit que j'apprécie et je n'ai aucun problème avec Drift. Ça été une expérience professionnelle Review Source Response from Drift October 20, 2023 Hi Essime — appreciate you taking the time to review your experience with Drift. Glad you're finding it easy to integrate with other tools! Sarah Haberman, Senior Manager, Customer Marketing @ Drift VR Verified Reviewer Software Sales and Solution Manager Computer Software Used the software for: 1-2 years ### "Easy chat set up right to your website" February 14, 2019 5.0 Great product. Free version is pretty limited, but gets the job done. Pros I found that drift has a very nice flow and design. It was very easy to set up, and I've seen a great increase in customer interaction from our website when i am able to engage them. Cons Paid tiers are expensive. It looks like you get some great features through their paid services, but compared to other companies, they seem very expensive Review Source Lana S. Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Wonderful product with interesting features" December 8, 2019 5.0 From my point of view this product is absolutely complete that ensures all my working tasks going on in a steady way. Moreover, I can easily view the status if my agents through its magnificent properties and features to accommodate all the tasks in a required time period. Pros This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent. Another feature that is of my interest is the unique playbook feature of this amazing product that helps me to lessen the workload from my shoulders and enables me to have a concentration on all the important tasks. Cons By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it. Review Source Jeannette G. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Chat direct " October 14, 2023 5.0 Pros Un nouveau logiciel de discussion en ligne et de gestion clientèle avec des mails professionnels et de très bonnes qualités relationnelles et d'interface permettant d'intégrer des nouveaux logiciels de CRM Cons C'est le meilleur produit de Chat en direct. Je n'ai pas de soucis à ce niveau Review Source Response from Drift October 20, 2023 Thanks for your review, Jeannette! Sarah Haberman, Senior Manager, Customer Marketing @ Drift JA João A. Marketing Operations Manager Computer & Network Security Used the software for: 1-2 years ### "Drift it's a great tool to automate your email marketing" January 20, 2023 5.0 until it as been great and we still work together Pros Drift as a bunch of great features, we use it to filter out of office responses and also the web chat. It's a great tool and everyone should test it Cons It can be a bit complicated and overwhelming since it as a lot of features Review Source Response from Drift January 24, 2023 Hi Joao! Thanks for leaving a review and the kind words. We love automation as it just saves so much time. If you ever need any help finding features, please don't hesitate to reach out at jmorgan@drift.com --Joshua Morgan Customer Advocacy @ Drift VR Verified Reviewer Controller Marketing and Advertising Used the software for: 6-12 months ### "Over promise, under deliver" October 31, 2018 1.0 For a Robot feature on your website,​ they are not good at following up on their own tickets. This includes robot chat questions that they say they will get back to you. This forces you to email and they will get back to you, but then when there are more questions its radio silence. Then I pushed to get a call and there were takeaways and my contact was supposed to return my call post TWO conference calls and I had to push to get them to follow thru. The system causes duplicates, all the people coming to the site are listed as site visitor with no history. Pros The ideas of what they wanted to software to do. Cons They made promises that they can't live up to Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de Messagerie " September 24, 2023 4.0 Pros J'utilise Drift comme plateforme de messagerie électronique très performant et simple à utiliser grâce à ses fonctionnalités. Ça me permet d'intégrer d'autres logiciels également. Cons C'est une plateforme de messagerie électronique très efficace et très de créer des tickets. Je souhaite la mise à jour et l'intégration des autres logiciels Review Source AA Amit A. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Immense ROI!" February 12, 2023 5.0 The overall experience has been really good. ROI is > 50X & it's very easy to operate on the tool. Pros Easy to deploy, affordable pricing, good customer support & easy chat playbook creation. Cons Nothing specific; everything seems top-notch! Reason for choosing Drift Pricing, easy-to deploy & customer support availability in IST! Review Source VR Verified Reviewer Co-Founder Internet Used the software for: 6-12 months ### "Simple setup and hassle-free website chat solution" July 22, 2019 4.0 Pros Easy to set up and inject directly into your homepage. Can set up routes and automated conversations (albeit this process can be streamlined/cleaned up a bit) Cons Software can get a little clunky - leading to significant amount of resources rendering and setting up the chat button/bubble upon website load. Review Source VR Verified Reviewer Senior Customer Success Manager Computer Software Used the software for: 1-2 years ### "Capitalize each visitor of your website" September 22, 2019 5.0 It has helped us connect better with prospects and customers visiting our website. Pros Drift is an intelligent way to get the most out of every visitor on your website. This leads to more sales and insights passed to our Sales and Customer Success team. Cons Sometimes it thinks you are someone you are not. Most of the time everything works seamlessly though. Review Source JB Julien B. Marketing Wholesale Used the software for: 1-2 years ### "Easy to use, but keep your chats organized/clean" November 20, 2018 4.0 My support team likes it! So far so good. We've been using Drift for 2 years now. Pros Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support. The support team is very responsive. Couple things I like : - Send chat by email when the visitor closed the window/website - Notification settings - Chat window is simple but yet effective - Support team is friendly and responsive - Pricing (we started with the free version for a year) - Auto-responder Cons When you have high traffic websites like we do, it's absolutely crucial to keep your chat logs organized. Would have liked to have more flexibility on this end (different folders, important chats, etc.). Review Source VR Verified Reviewer Team lead Sales & Enterprise Account Executive Information Technology and Services Used the software for: 6-12 months ### "Great bot with plenty of options" November 14, 2018 5.0 If you consider a bot or other automated actions, Drift is certainly a great candidate that is worthwhile to explore. Pros Drift seems to have endless options and possibilities to enhance this bot and the underlying (marketing) actions. Their pro-active approach is helpful and really appreciated. Cons Because of the many options and features, please make sure you to schedule enough time and focus for your dedicated Drift colleagues who implement, maintain and follow up on the additional tasks. Review Source Similar Products Featured