# Drift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Drift the right Live Chat solution for you? Explore 199 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227417/Drift/reviews --- Drift 4.5 (199) [View alternatives](https://www.capterra.com/p/227417/Drift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Drift Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Yonatan W Head of sales Northern Europe Computer Software, 11 - 50 employeesUsed the software for: 1-2 years. “we've rolled it out for our SDRs to be able to capture leads and respond to any presales questions quickly. and the integration with Hubspot and salesforce makes it really easy to not only capture but also to personalise our response as a part of our overall marketing automation strategy.“ May 30, 2022 JG Joseph G Demand Generation MarketerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “Drift didn't offer the deep data analytics or ABM data that other vendors offered.“ April 26, 2023 Damien B Creative DirectorMedia Production, 2 - 10 employeesUsed the software for: 6-12 months. “I loved Drift and how easy it was to setup as well as the freemium model at the time.“ October 3, 2024 JG Joseph G Demand Generation MarketerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “After a while, our visitors stopped interacting with the Drift chat.“ April 26, 2023 JG Joseph G Demand Generation MarketerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “Drift initially provided our team a great way to generate leads via our website chat.“ April 26, 2023 JG Joseph G Demand Generation MarketerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “We just couldn't justify renewing with them after the results began to diminish.“ April 26, 2023 Lokeshkumar D CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI.“ February 18, 2023 Gianni N Mark Ops SpecialistComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “There are a few bugs such as syncing issues with our crm, or syncing issues with BDR calendars.“ May 8, 2021 ## Showing most helpful reviews Showing 1-25 of 199 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rob C. Content & SEO Specialist Computer Software Used the software for: Less than 6 months ### "Expensive but awesome" December 21, 2019 5.0 With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come. Pros With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away. Cons We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift Better features, better support, a better sales and onboarding experience Review Source Response from Drift February 20, 2020 Hi Rob, Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date. Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you! All the best - Julie Hogan, VP - Customer Experience JW Jessica W. IT Specialist Construction Used the software for: 1-2 years ### "Gets the Job Done" December 18, 2023 4.0 Over the experience has been middle of the line. We have been considering other applications due to Drift being pretty expensive for what it offers. There are other applications out there that offer a lot more functionality in the chat flow. Pros I really like that is it easy to navigate. There are not a lot of places you need to go looking around to figure out what you need to do in order to change or update the flow of something. Cons Their customer support is not great. They do not really offer any assistance when it comes to setup, or help with any of the technical processes or procedures. When we first started using this application we were unfamiliar with the targeting, and it would have been beneficial to have someone assist us with that. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift Back when we were making the decision, Drift had more to offer than Intercom. However, that is not the case today. Review Source Nick S. CEO E-Learning Used the software for: 6-12 months ### "A time consuming disappointment." April 15, 2020 2.0 We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time. Pros Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform. Cons I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers). Reason for choosing Drift shiny marketing and hype. Review Source Response from Drift April 24, 2020 Hi Nick, Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it. If there is any interest, I'd love the opportunity to talk live (jhogan@drift.com) ... or simply feel free to email me directly if there's more you'd like to share with me. Thank you again, and a sincere sorry for the poor experience you had with us. All the best- Julie Hogan, VP Customer Experience VR Verified Reviewer Assistant Manager Marketing Information Services Used the software for: 1-2 years ### "Drift-The new way of conversational marketing!" July 1, 2021 5.0 Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake. Pros \-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively Cons \-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift \-More features. -AI analytics and easy to use -Better branding and a known player in the market Review Source Response from Drift July 16, 2021 Hi there, Thanks for taking the time to write such a thoughtful review for Drift! It sounds like you're having a great experience on the product and we're thrilled to hear it. We'll absolutely take your feedback into account and hope you continue to provide us feature suggestions in the future. - Sarah Haberman, Senior Customer Advocacy Manager Sarah H. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Best Conversion-Maximizing Method For Any Website" March 7, 2023 5.0 Drift allows me to communicate with clients and gauge the level of interest they have in our offerings. My end aim is to close a transaction, and Drift helps me do this by facilitating instantaneous communication with prospects and clients, allowing me to address their concerns and guide them toward a conclusive next step in the buying process. Pros Through Drift, I am able to contact with leads at the precise moment of their highest interest and engagement with the website, and to respond to their pressing queries immediately. Many of the talks I've had with potential clients have resulted in a sale. Cons Forcing customers to provide email addresses before speaking with a representative. There is room for simplification in the reports and metrics. There are not further improvements needed. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/)[Qualified](https://www.capterra.com/p/184296/Qualified/) Drift is an effective technique for transforming website visitors into customers. Drift profiles, meetings, a videos, chatbot, live chat with site visitors, and interfaces with numerous other platforms (such as Marketo and Salesforce) are just a few of Drift's fantastic capabilities. Review Source JM John M. Director Marketing and Advertising Used the software for: 1-2 years ### "Drift is the best 'customer chat' system on the market" January 27, 2021 5.0 Once again Drift have helped to define what companies should be using chat software for. Yes, it is for 'live chat', that much is obvious. But DRIFT define their tool as helping to deliver 'conversation marketing', and that for me really helps to define how companies should be using Chat software - to start and nurture a conversation that could lead to an ongoing relationship. Pros Love Drift. It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years. They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product. Cons Hard to say. Probably the fact that although the core product is free (and you get lots of awesome features), you have to upgrade to the 'fullest licence' in order to get the 'uber cool' tools such as allowing the 'chat users' to book an appointment directly into the Calendar of the chosen agent. Alternatives considered [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift Drift isn't just a better product, it's actually a much more enjoyable experience. And there is a cache' that comes with DRIFT. You actually feel like you're delivering a better 'real-time chat experience' when using DRIFT, as you feel like your serving your prospects/customers while wearing your 'best clothes' (hopefully that analogy works : ) Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Less expensive. Better software. Much better experience. Review Source Response from Drift February 2, 2021 Hi John, Wow! We're flattered! THANK YOU! Pls let us know how we can continue to support you, and tnx for being a customer! All the best, Julie Hogan, VP - Customer Experience VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "Drift could be Intercom, but it isn't..." October 13, 2020 3.0 We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform. Pros We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it. Cons Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift Drift has a free single user option, while Intercom doesn't - but unfortunately, Drift doing the best job. Review Source Response from Drift October 15, 2020 Hi there, Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at jhogan@drift.com. All the best, Julie Hogan, VP - Customer Experience Damien B. Creative Director Media Production Used the software for: 6-12 months ### "Drift is one of the best chat automation platforms out there" October 3, 2024 5.0 I loved Drift and how easy it was to setup as well as the freemium model at the time. Pros Easy to use, beautiful chat automation platform. Cons I didn't have any problems with Drift when I used it. Review Source JC Josh C. Inside Sales Operations Analyst Computer Software Used the software for: 2+ years ### "Essential Automatiin Tool, Faster Time to Value with Inbounding" March 11, 2022 4.0 Excellent, would not have a solid inbound routing experience without a similar tool as Drift Pros Conversation routing by Company HQ and State rather than just the site visitors geographic location. This is important since our sales team segments by Company HQ and Annual Revenue Cons No ability to route countries other than US and Canada by state and/or territory. The entire continent of Australia can only be tagged as such in conversation routing. You have to build a playbook that asks the customer what territory they live in which creates a longer automated process for the site visitor. Also there is no option to segment by city which would be helpful for large city territories like Chicago, Dallas, Houston, Los Angeles, New York City, San Francisco etc Review Source Response from Drift April 1, 2022 Hi Josh, thanks for taking the time to review Drift! Your suggestions around our routing capabilities are really helpful and I'll be sure to share with the product team! - Sarah Haberman, Senior Customer Advocacy Manager Ramon H. CEO Used the software for: Less than 6 months ### "One of the most appealing, beautiful and expensive website chats on the market" July 31, 2018 4.0 \- Providing a beautiful and direct contact option directly on my website - Direct targeting of specific customers groups with chat messages, emails and pop-ups -> Increasing the number of leads & sales Pros \- The design of the chat widget is gorgeous. It works on any browser and every mobile phone, I've tried, like a charm. With other chat widgets, I had lots of issues that it hasn't been displayed always correctly. - Advanced bot and automation capabilities based on tags and other attributes - Live view of prospects on your website with direct contact via web chat functionality - Outbound marketing (sending sequences and tracking of emails) with their drift Gmail extension. Cons \- Drift is quite expensive for what they offer. I'm one of the happy customers, which has gotten a startup license of the pro plan for a fraction of the normal price. Even with the pro plan, you have unnecessary restrictions like customization of the chat widget with CSS and using the smaller version. Most of the enterprise features as account-based marketing are great for any startup. Why isn't just the support by Drift and the quantity of usage restricted? Why do I have to see the restrictions within your account always and cannot just hide them if I cannot afford? Are they in need of that kind of marketing? - The calendar cannot be completely translated into the language of your choice and you can't use a custom domain. - Help center is branded with drift, even if your plan support branding free chat widget. - I've received lots of emails from Drift about their Hypergrowth Conference (at least 10 in the last few months), which is quite annoying, no matter how personal and funny they have been written. - I receive quite some emails regarding extensions of the core product like Drift Signature and Drift Help Center, but I've never gotten an update what has changed in the core product. After a while looking into the bot creation section, I've been flabbergasted that the whole design of the visual builder has changed, without me receiving any message about the advantages the new design and process brings with it. Review Source MM Moseph M. BDR Information Technology and Services Used the software for: 1-2 years ### "Drift Ninja" April 24, 2020 5.0 I've become a convert for Drift. I really dig how flexible the tool is. While the free version is very basic, there's so much you can do with it using its API. For mid-level customers, while it doesn't include full automation, the targeting is very robust. And the pro level, which I use, has all the bot automaton you could dream of. Pros There's a lot one could write here but having some experience with similar products, I can confidently say my favorite Drift feature is its data export capability. Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to find meaningful metrics that drive decisions on messaging strategy has made Drift stand out among its competitors. The bot builder is unparalleled and their enterprise integrations are very robust. Cons I use the product just about every day, but I would my least favorite thing is their pricing structure. The pricing page on their site can be pretty confusing to someone comparison shopping. Reason for choosing Drift Drift's bot builder is much more advanced! Review Source Response from Drift April 24, 2020 Hi Moseph, Wow. Thank you, we are flattered. I'm thrilled to hear you're happy on all fronts, and it's giving you what you need. Please let us know how we can continue to support you! Thanks again! All the best- Julie Hogan, VP Customer Experience sS steffanie S. Manager Entertainment Used the software for: 2+ years ### "Easy to set up - Great for quick chats with customers" November 11, 2022 5.0 In 2020, when our festival was forced to go online, this software saved us. We were able to easily explain schedule changes to customers, answer their questions, and walk them through set up. We continue to use this software, which has cut down on phone calls, and allowed us to more efficiently assist our customers. Pros I really like that we can have private conversations between staff members in order to confirm we are giving up-to-date information. It is also very helpful for us to see the location of the customer in order to better / properly assist them. Cons We use the free version of the software and I cannot think of a single issue we have not been able to easily resolve ourselves. Review Source Response from Drift December 15, 2022 Hi Steffanie! ���� Thank you for leaving this awesome review. There are so many positives here from being able to more efficiently help customers to collaborate with team members all in the same tool. ���� Please don't hesitate to reach out if you ever need any help with anything Drift related. My email is jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift KD Karunyaa D. Demand Gen Marketer Real Estate Used the software for: 1-2 years ### "Drift- Chatbot automation made simple" July 7, 2022 4.0 We have received decent number of leads in past years using drift. It is good to use on a holistic way. Pros Past 1 year usage of drift was made simple by making the navigation between creating playbooks & viewing analytics/reports easy. We have integrated it with freshsales CRM for storing leads captured in chat. Creating playbooks for chatbot on our website is structural. Just by selecting dates, it is easy to view the data captured through chatbot for that duration. Cons Similarly playbooks creation could be made more user friendly by bringing in different format for editing them as it is currently bit difficult to navigate between one node to another in the tree like representation of the playbook. Review Source Response from Drift December 15, 2022 Hi Karunyaa! ���� Love seeing how Drift is helping make processes easier for customers especially when you're creating opportunities from chat. I would love to hear what formats you'd like to see with our playbooks so I can pass it on to the product team. You can email me at jmorgan@drift.com --Joshua Morgan: Customer Advocacy @ Drift Jen N. Director of Marketing Construction Used the software for: 2+ years ### "2 years strong" December 5, 2019 5.0 Very positive. The changing of hands in team members has been difficult, but the software is intuitive enough to be supportive independent of people at times. Pros The team and the development of the tool. The people are incredible. They are helpful, involved, and genuinely enthusiastic. Cons Being an early adopter, the best practices weren’t written well into our first few years and the software itself has gone through impressive, but drastic change. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Drift Price and ability to get in early Review Source MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "Drift is a Sensational Marketing Automation Solution" March 27, 2024 5.0 Pros The reliability of Drift has been making it a top and reliable solution. I like the efficiency of this marketing automation software. Cons This marketing automation tool works so well for us. No cons for Drift. Review Source FT Farhan T. Product Manager Information Technology and Services Used the software for: 2+ years ### "Drift review" January 11, 2023 5.0 Overall I am very satisfied with Drift and it has been the great experience integrating this with zoominfo for lead generation Pros Drift is extremely easy to configure and there is a launchpoint integration available via Marketo Engage that makes it easy to integrate and push lead gen data into Marketo Cons I think Drift gets the job done and is the best live chat out there in market. I cant think of any con Review Source Response from Drift January 23, 2023 Hi Farhan! Thank you so much for leaving a review. I'm super pumped to see that you're finding Drift easy to configure, easy to use, and integrating so well with your tech stack. Please let us know if we can ever assist with anything Drift related. --Joshua Morgan Customer Advocacy @ Drift JV Jennifer V. VP Marketing Market Research Used the software for: 2+ years ### "Great alternative to forms" October 8, 2020 5.0 Pros I love the conversational nature of our Drift bots. It allows us to incorporate our brand tone of voice into interactions with web visitors, and the ability to book meetings directly within the chat really speeds up the followup process. Cons It can be clunky at times to set up the playbooks, but once they're in place they're great. I've also seen a ton of incremental improvements happen throughout the time I've used it so I can see Drift is listening to customer feedback and continually evolving. Review Source Response from Drift October 19, 2020 Hi Jennifer, Thank you so much for sharing this feedback. I'm really happy to hear you say " I've used it so I can see Drift is listening to customer feedback and continually evolving." Please keep the feedback coming and let us know how else we can help you! All the best, Julie Hogan, VP - Customer Experience VR Verified Reviewer Sales Operations Manager Computer Software Used the software for: 6-12 months ### "Great way to engage with prospect on your site!" August 6, 2018 4.0 Drift has allowed us to interact with folks browsing our website and capture valuable lead data that we didn't have access to before Drift. Pros Drift is really great for qualifying and chatting with clients that are browsing your website. The ability to create bots that capture data and qualify a prospect our SDR team a lot of time and allows them to only spend time on folks that are really ready to have a conversation. Their meeting scheduler tool is also really great. Cons The backend admin panel can be a bit confusing at times. I'd also like them to work on their SalesForce integration more so custom fields can be captured in Drift and sent to SFDC. Review Source CP Craig P. Director of Customer Success Information Technology and Services Used the software for: 1-2 years ### "Reliable, yet Lacking" September 10, 2019 4.0 Overall Drift has been a good option for the money, but we are not 100% thrilled. Pros Software is reliable in that the system does not crash at all. They are consistently making updates, and branching in to more areas of communication outside of just chat. The support team is very nice and willing to help. Cons Reporting functionality is very lacking. Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software. Have contacted support on this multiple times without resolution. Reason for choosing Drift Price Switched from [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) LImitations on Chats Review Source Jamie G. Business Development Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Smart live chat" December 13, 2021 4.0 Pros Drift was easy to set up and is a nice and simple way to monitor live chat conversations. Cons There have been some issues with push notifications, chats occasionally being missed. Review Source Response from Drift December 30, 2021 Hi Jamie, thanks for sharing your feedback. We're glad to have you as a customer! - Sarah Haberman, Senior Customer Advocacy Manager VR Verified Reviewer Beauty Studio Coordinator Retail Used the software for: 6-12 months ### "Shortened our time to SQL" May 8, 2019 5.0 Pros Ease of installation made this a no-brainer to try. We found that it helped us shorten our marketing cycle by getting prospects on the phone immediately rather than in the traditional way with forms. Now they can speak to a live representative and get their business much sooner. Drift changed the way we do business. They are introducing more and more integrations and making it a natural extension of most marketing teams. Cons Cost for the higher tier is a little too high. We settled for the lower tier and are happy with it so far. Review Source VR Verified Reviewer Head of Innovation & Marketing Computer Software Used the software for: 1-2 years ### "Our new primary method of communication with prospects" April 24, 2019 5.0 Pros Ease of setup makes Drift work well. I love the Slack integration and team member management on the back end. One of the best things about Drift is that it eliminates the need for forms and forces a quick turnaround on meeting prospects. Cons It's expensive for the more advanced service. It would be a great addition to our current workflow but can't justify the cost. Review Source VR Verified Reviewer Director, Demand Generation & Digital Marketing Computer Software Used the software for: 1-2 years ### "Great platform, pushy upsells " August 6, 2019 4.0 Pros The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications Cons None with the software - they are the leader in the space for a reason! Their account executives are a bit pushy on upsells for additional features and functionality. Review Source VR Verified Reviewer Head Of Marketing Internet Used the software for: 6-12 months ### "Not my Favorite Chatbot" February 12, 2019 4.0 Pros It syncs well with our CRM (Salesforce). Cons I find it not very user-friendly. As someone who came into the administrator role after the account was already set up, I had a difficult time navigating. The chatbot script creator could be much cleaner. I find myself having to write the script in an excel document with a complex numbering system in order to easily input it into Drift. I also wish it had more features that some other chatbots have, like heat and click maps. Review Source VR Verified Reviewer Mid-Market Account Executive Computer Software Used the software for: 1-2 years ### "Drift has provided a new outlet for customers and prospects " January 2, 2019 4.0 Pros Sales means being first to the plate- so being able to quickly engage and interact with prospects as they browse our website is huge. Also quick hit tech support questions are a big win when learning a new software. Cons The Salesforce Integration isn't great- however the UI of the product is. Review Source Similar Products Featured