# Microsoft 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft 365 the right Document Management solution for you? Explore 14052 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227157/Microsoft-365/reviews --- Microsoft 365 4.6 (14052) [View alternatives](https://www.capterra.com/p/227157/Microsoft-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Microsoft 365 Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JL Jerry L Lead Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It has every tool you need for data processing, spreadsheet and document management, cloud storage, PowerPoint for presentations, email & team communication, video conferencing, antivirus software, and more.“ March 20, 2026 JD Joshua D IT Support EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor decisions, such as changing working products i.e. Outlook or Teams for inferior newer versions with sometimes no option to avoid.“ November 20, 2025 Irvin Dale S Software DeveloperFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Microsoft 365 office suite integrates well into the SharePoint platform as opening modifying files such as documents, sheets and power bi files are easily done and update real-time.“ March 15, 2026 JN Jon N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses that are all different shapes and sizes.“ November 20, 2025 Troy C OwnerComputer & Network Security, Self-employedUsed the software for: More than 2 years. “I can easily generate links with specific permissions (view-only, edit access, or password protection) for both internal colleagues and external clients, ensuring data stays safe while collaborating in real-time.“ January 11, 2026 EM Edward M General ManagerEvents Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Some of the web and mobile functionality of the key Microsoft applications such as Word and Excel, do not offer as much of the robust formatting capabilities as their desktop installed counterparts.“ May 14, 2025 Jerry L OwnerComputer & Network Security, Self-employedUsed the software for: More than 2 years. “Using Outlook for managing emails, Word for writing proposals, and Excel for tracking expenses allows me to keep everything organized within one ecosystem.“ April 17, 2026 AA Amani A Leasing ConsultantReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “What I like least about Microsoft 365 is how limited the access can be, especially because it's a paid software so it tends to get very pricey and sometimes formats converted to other formats tend to get weird.“ February 25, 2026 ## Showing most helpful reviews Showing 1-25 of 14052 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fernando S. IT Support, CRM architect E-Learning Used the software for: 2+ years ### "Still not polished enough, but great value for money" March 2, 2026 4.0 I started using Office when Office didn't exist. Separate programs, like Word, in the DOS era. It grew, consolidated into a bunch of separate programs that talked with OLE (God save us!). Nowadays, the experience across the suite is much smoother, but there are a lot of rough edges to fix. For example, PowerQuery is a nice addition, but it needs to be polished a lot so the integration with Excel is better. Things like everyday work while moving the cursor are a pain if you are not accustomed to (try to move the cursor to edit a formula and you'll get mixed results). Microsoft needs to continue optimizing the interface, removing old features that no one uses, maybe using a plugin system, and consolidating the interface. Outlook is a good example of what Microsoft needs to do (create a new Outlook from scratch), but using the wrong way (removing useful features). As of today, if you switch from Classic to New Outlook, you'll miss lots of features, and you'll feel like a Guinea pig because Microsoft uses you to do the testing, adding or removing features. We are now everyday beta testers without that name. Pros Impressive feature set, from simple to very complex, with an excellent value for the money. Good integration with new technologies, like cloud for file storage and file sharing, and a variety of systems to use it (Mac, Windows, Web, Android) Cons When a bug appears, it takes a lot of time to get fixed. Some implementations are very old and should be removed. Some features need proper implementation in newer systems. UI is a mixed bag of new and old technologies. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Still the preferred choice for compatibility, general usage, etc. Also the features available on Office are far superior to what Google has to offer. Review Source VR Verified Reviewer VP of Finance and Operations Computer & Network Security Used the software for: 1-2 years ### "Microsoft 365 review" March 13, 2026 5.0 Microsoft 365 has been a solid move for us overall. We switched to get away from managing individual Microsoft licenses, which had become a real headache. Having everything bundled under one subscription has made things much easier to manage and more predictable from a cost and admin standpoint. Pros Simplified licensing compared to standalone Microsoft products, all the core tools we use are in one place (Outlook, Excel, Word, Teams, OneDrive, SharePoint). Works well across devices and supports remote work Strong collaboration tools, especially for email, meetings, and shared documents. Regular updates without having to manage version upgrades Cons Setup and configuration can be more complex than expected, especially around security and permissions. Some features change frequently, which can be frustrating for users. Costs can add up as you add users or higher‑tier licenses Not everything is intuitive, particularly for non‑technical users Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched to Microsoft 365 because managing individual Microsoft licenses was time‑consuming and difficult to keep up with. Microsoft 365 simplified licensing, made costs more predictable, and bundled the tools we already use into one platform. Review Source BG Blair G. CEO - Founder Internet Used the software for: 1-2 years ### "Powerhouse or paperweight.. the choice between paid and free" March 2, 2026 3.0 If you’re on the paid version and happy to be locked in for a lifetime then M365 is the one for you. If you’re after free, in my experience, you’re better off with going with another product Pros Paid version of M365: M365 is a powerhouse when it comes to utilising the key products they offer in Word and Excel for example, especially when combined with copilot. Outlook handles emails perfectly and the ability to share files with the click of a few buttons gives ease of use and makes M365 a tier 1 product. Cons The free version: M365’s free version is an absolute nightmare. Being restricted beyond anything productive, forced ads, aggressive reminders to upgrade to paid package. Once paid you’re essentially locked in. The subscription model for M365 is flawed. If you’re using free.. Google is a better option Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Chose the free tier for familiarity but ended up moving to the other product Review Source Troy C. Owner Computer & Network Security Used the software for: 2+ years ### "Microsoft 365 - A Power for Business" January 11, 2026 4.0 Overall, it is a reliable solution that consistently meets my needs. It simply works. You can find what you need easily. Pros The subscription model offers excellent ROI by bundling industry-standard apps (Word, Excel, PowerPoint) with robust cloud services. It eliminates the need for expensive on-premises hardware and ensures I always have access to the latest feature updates without extra upgrade costs. The interface is intuitive and familiar, making adoption easy for anyone who has used Office products before. The seamless integration between apps—like opening a SharePoint file directly in Word or attaching a OneDrive link in Outlook—significantly reduces friction in my daily workflow. Exchange Online provides a reliable, secure backend for all my communication. Features like shared calendars, 100GB mailbox storage, and superior spam filtering make managing high volumes of email effortless across all my devices. Sharing is granular and secure. I can easily generate links with specific permissions (view-only, edit access, or password protection) for both internal colleagues and external clients, ensuring data stays safe while collaborating in real-time. Document Management: It serves as a central repository for all my work. The ability to use version history to restore previous drafts and the powerful search functionality across the entire ecosystem means I never lose track of important documents. The platform handles file compatibility seamlessly. It automatically converts legacy files (like old .doc formats) to modern standards and allows for easy export to PDF and other formats directly within the apps, saving me from using third-party conversion tools. While they handle critical issues effectively, the extensive self-help library and community forums are often just as valuable for quick troubleshooting. Cons While the support team handles major issues well, they can occasionally be inconsistent when addressing minor concerns. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Microsoft 365 Better products and integrations with other products. Review Source Oscar A. Enginner Telecommunications Used the software for: 1-2 years ### "The good and the bad of Microsoft 365" February 12, 2026 5.0 Overall, my experience is good; I can reset passwords if the user forgets them, and it's easy to manage and install on workstations. Pros What I liked most was that it is compatible with Windows and Mac, as well as the management of licenses, creation, modification and deletion of users. Cons The Authenticator application crashes a lot; it suddenly stops sending notifications, and I have to reset the MFA parameters so that users can configure their account. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[LibreOffice](https://www.capterra.com/p/158981/LibreOffice/) Reason for choosing Microsoft 365 Because of its security features, easy license management, and compatibility with different operating systems. Review Source VR Verified Reviewer Technical Writer Hospital & Health Care Used the software for: 2+ years ### "Essential Work Tool" April 2, 2026 5.0 Pros Microsoft 365 is a great all-around tool for work or school needs. The apps included in 365 are essential for work and helpful for file sharing. Cons Microsoft 365 offers many apps, but I'm not sure how to use all of them. I don't even know what they all do. It would be nice to have more training videos or courses on some of the lesser known apps. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Microsoft is a more secure and robust software. Review Source BG Barry G. Construction Trainer Oil & Energy Used the software for: 1-2 years ### "Single login for numerous products" April 6, 2026 5.0 Great to have easy access to the suite of related productivity tools. The product suite is easy to use and allows access to all of the MS products. Pros I really like the ease of use, the fact that I can use a single login to access numerous MS products. Cons No downsides so far, the product suite is easy to use and allows access to all of the MS products. Very helpful. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) employer choice, but a good one, allows a one stop shop for all productivity applications. Review Source CC Connor C. Data Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Value for money with extensive options" March 17, 2026 4.0 Overall, office is easy to use and gets you a lot of options for your business. You have to put a lot of effort to use them though Pros I like most products of Microsoft office, they give you good value for your money, but only if you dive deep to utilize all functions that come with the service. Cons If you need to get into an account that is locked, they make it almost impossible to do so. I also do not enjoy outlook and its layout. There are other services that have better customization out there Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Company switched because they offer more products we were interested in Review Source Nicholas D. Project Manager Construction Used the software for: 1-2 years ### "365 Days a Year Isn't Enough for Microsoft 365" March 3, 2026 4.0 I log-in every morning, and from there, open all my necessary files. I primarily use the browser versions of OneDrive, and about 50% of the time use the browser version for everything besides Outlook. It's easy to manage, easy to navigate, and easy to see what documents, images, videos, etc. have been shared with you, as well as what you have to do for the day. Pros I love the connected nature of Microsoft 365. The ability to log in to one portal, and access everything from Word to OneDrive has been immensely helpful. It's allowed for much easier file sharing through Teams, email management through Outlook, document management through Word, Excel, and Powerpoint. It's been a good value for the cost, partially due to how easy it is to use and learn/teach. Cons I don't love the browser-based version, as I prefer Desktop applications, as I find they are more feature rich. Image and video management could be improved slightly, as sometimes, very large files seem to get compressed. Review Source Emmanuel K. Sr. Business Administrator Automotive Used the software for: 2+ years ### "Can't go wrong with Microsoft 365" March 17, 2026 5.0 Overall it's a good and strong product. It has great tools for the business and several useful setting for the admin. Pros It's a solid product, you can't go wrong. Microsoft 365 offers lots of capabilities especially for the business. Cons Cost is so so. Could be better. I don't find Microsoft 365 as friendly or simple as I do Google Suite. Review Source JM Jordan M. HR Generalist Consumer Goods Used the software for: 1-2 years ### "All You Need when You're On the Go" November 24, 2025 4.0 Overall positive, I like have access to my files and documents on the go. Being able to know for sure that everything will be there on whatever device I use is great comfort. I wish some smaller details were polished, but overall it's a good service. Pros I like that it is native to our tech stack and that works very well between phone, tablet, and laptop. I enjoy having the ability to access my files on the go and ensure that they are up to date and work properly. I also like that I can quickly and securely share files with members of my team. Cons It's hard to tell what is what service in Microsoft because there are so many programs that intersect. I don't always love the formatting changes that happen when I open documents in a desktop versus in its native app. A lot can change, which can be frustrating. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Microsoft 365 Hardware choices solidified the software choice, but it could go either way. Review Source TP THOMAS P. Chiropractor and Owner Alternative Medicine Used the software for: 2+ years ### "Office 365: Reliable 365 24/7." January 9, 2026 5.0 I have been using the product in my Chiropractic practice in some form or another for the last 22 years. The program package allows me do everything from book keeping to daily office notes and all my professional correspondence. I have been appreciative that 365 has kept the same look and interface for the most part over the years to make the transition towards upgrades and modernization easy for those that grew up on Office. Reliability is essential for most office settings and 365 has never disappointed on what it delivers year after year. Pros I have always found Microsoft to be user friendly. From the initial versions of office to the current vehicle of 365. I have found it is a one stop program for all my office needs. I use Word for my documents and patient notes, Excel for my book keeping and tax documents and love the capabilities of PowerPoint for my health lectures. As times have changed, options like google docs have provided alternatives, but I find Microsoft 365 has always been a more reliable product. The file extensions never provide an issue with communications of my healthcare vendors.The compatibility features seem to flawlessly correct issues while file sharing with others using older versions of the programs. Maybe I'm a creature of habit or its Microsoft 365's superiority, but I haven't seen an all in one office product that would steer me in another direction. Cons I love the product's reliability and capabilities without complaint. If I had to nitpick and look for a flaw, I would say the change in the subscription. The old days of Office you would by the product and have your license key. Computer upgrades, operating system changes etc would allow you to install the product for years. The current subscription is yearly, so its costing you on an annual basis compared to the Microsoft Office days of yesterday. That would be what I like least about the product. Review Source Yatra P. Omni Associate Retail Used the software for: 2+ years ### "Wide ranges of application - only with Microsoft 365 " February 8, 2026 5.0 My overall experience using Microsoft 365 is very good. It provides wide range of application which can be used daily for professional or academic tasks. This tool is very efficient for sending out mails, document creations, communication, collaboration and storing data. Highly recommend to every student for their study purposes. Pros Microsoft 365 is one of the most important software. It includes multiple apps like word, outlook, excel, power point and one drive. Everything is covered in just one subscription and i love all the features it provides. This applications are great for students as it has high storage capacity and features. Microsoft 365 is very easy to use, cheap and not much use of customer support. Cons I have to login multiple times in day in Microsoft 365 which is little frustrating. However, it is great for privacy and security. Review Source VR Verified Reviewer Territory Account Executive Information Technology and Services Used the software for: 1-2 years ### "Microsoft 365 Review" November 12, 2025 5.0 Ms 365 has made our team more productive and efficient since we can all utilise the apps we need on our day to day basis in one platform. Ms 365 has everything our team needs, from emailing platform, calendar scheduling, document creation and management, collaboration, note taking, content management, the list goes on and on. This is a perfect platform and it can be used by any team in any organisation since it fits perfectly with almost every use case, with a few exceptions, but it’s a perfect tool for most organisations and I love using it. It’s easy to use and in most cases, teams don’t require extensive training to figure out their way around Ms 365, but if they need to, it’s a well documented platform and it’s easy to find answers to questions and the support is also good. Pros Talk about an all in one solution, Ms 365 is exactly that. Microsoft 365 brings together all the essential Apps and platforms within the same solution. Think about Ms Word, Excel, Power Point, Share Point, Ms Teams, Outlook, Ms Teams, OneNote etc, the list goes on and on. You can do everything without Ms 365, from sending emails, creating meetings, having meetings virtually, manage documents, manage appointments, and you can easily collaborate with your different teams. The data flow is just perfect if you’re a Microsoft user, and this makes life 10x easier as you don’t have to jump across different platforms from different vendors, you have everything you need in one place Cons There is nothing I have found to be a con in regards to Ms 365. It’s perfect and has made our team more productive and efficient Review Source AS Amber S. Business Administrator Business Supplies and Equipment Used the software for: 2+ years ### "Microsoft 365 Software" September 18, 2025 5.0 Everything within Microsoft 365 is all integrated and can be integrated with outside platforms as well, such as Teams for example. There are many options Microsoft 365 has to offer, which has enhanced my companies overall experience with the software. I appreciate within Outlook how it will notify you over email when an outside domain emails you by notifying you with an “external” text box on the email. This has helped me to save myself from accessing spam links. Pros Microsoft 365 is totally worth the money due to the amount of tools/features it has to offer. For example, some of the products I utilize on a daily basis are Excel, Word, and Outlook. Microsoft 365 is how I organize my data, communicate with team members through email, or send and receive files. My organization has been using Microsoft 365 for years and they offer a one month trial of the products before having to actually pay for the subscription. Microsoft 365 is a great, easily accessible software, which I have found is great for large companies to utilize. Cons I’d say the biggest con to this software is the constant updates. I understand this can happen with any software, however, I’ve come to realize sometimes the updates they are making are not beneficial. I have found to prefer the previous versions before the new updates came into place. Specifically, the updates they made within Outlook over the years. Review Source Josh A. Senior I.T Technician Information Technology and Services Used the software for: 2+ years ### "A one for all service" February 9, 2026 5.0 Pleasant and seamless experience. You can always know the deployment will be reliable and ready for day to day use. Pros Great value products and services. Endless possibilities. Great management for end users and control of accounts etc. Cons Slightly over complicated admin console but I understand it needs to be to allow advanced configurations. But maybe a quick access basic / common use option beside an advanced option Review Source AW Ashley W. CPA Accounting Used the software for: 2+ years ### "A must have!" December 1, 2025 5.0 Microsoft 365 is so easy to use! It's nice that you can just log in online anywhere and have access to the applications. No need to worry about being on your main computer. You also can be sure that your information is still secure no matter where you are. Pros The ability to log in from the web and access it anywhere. The mobile app is convenient to use, as well. Cons Finding documents on the one drive or just your recently used documents isn't always the easiest to do. Review Source NA Nasywa A. Student Education Management Used the software for: 2+ years ### "A Must-Have Productivity Suite for Students" June 26, 2025 5.0 Overall, my experience with Microsoft 365 has been very positive. It helps me stay organized, collaborate easily, and submit assignments on time. The seamless integration between Word, Excel, PowerPoint, and OneNote means I can manage my academic life from one place. Despite the few limitations, it’s a powerful and reliable tool for any student. Pros Microsoft 365 offers a complete suite of tools that are essential for student productivity. I particularly like how OneDrive allows me to save and access my documents from any device, which is perfect for working between campus and home. The real-time collaboration in Word and PowerPoint makes group projects much easier. The included grammar checker and templates also save me a lot of time when working on assignments or presentations. Cons The main drawback I’ve experienced is the subscription cost, which can be a burden for students if they don’t have access through their university. Also, some features are only available when connected to the internet, which can be inconvenient during offline work. Occasionally, syncing issues happen with OneDrive if the connection is unstable. Review Source Lena W. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The Best the Best the Best" December 26, 2025 5.0 No complaints at all with it, it has served me throughout the years and I'm still using it. It's been awesome. Pros I'm a writer so this is my favorite product in the world been using for 20+ years, it's perfect as far as ease of use, fil sharing, document management and even file conversion. LOVE IT! Cons I dislike NOTHING about this product absolutely nothing. It the best product for writers to have or at least try. Review Source MO Madison O. Paralegal Legal Services Used the software for: 2+ years ### "Microsoft 365" September 10, 2025 5.0 I have been using it for a little over 4 years now. I have always used other Microsoft Office products, but this tied everything together. I really do enjoy it. Pros I like how Microsoft 360 keeps everything together. It keeps me organized and helps me find the apps I need quick. It also allows us to share files and get to files easy. I can reach my email and make sure its attached to certain things as well. We can get to documents using shortcuts. Its a very nice feature. Cons Sometimes it glitches and doesn't show me my most recent opened document in certain apps. Other than that I haven't experienced any cons. Review Source VR Verified Reviewer Physician Hospital & Health Care Used the software for: 2+ years ### "Everything Microsoft You Need" July 16, 2025 5.0 My overall experience has been positive. I am not sure how people do without it when you need access to microsoft products like word, often. I also appreciate the discount given to military service members and there family. That means alot to us! Pros You pay for this and you have all of the microsoft features that are out there. You can then integrate whatever is needed extremely easily, as it is all included with this program. Cons When I have tried to use word though microsoft 365 on my phone and it requires some manuevering when it is set to one my companies access points. Review Source CH Charles H. President Legal Services Used the software for: 2+ years ### "In a world of AI and Ecosystems!" June 28, 2025 5.0 I love the effortless seam-ability across platforms--that I can start on my computer, then pick up exactly where I left off on my phone. Pros The Microsoft ecosystem is awesome! Microsoft 365, merely compliments that existing awesomeness as a means to meet productivity Cons In the world of AI, right now, it may appear as if winner takes all; however, I believe at the same time, if done correctly, this could be a learning curve for all parties involved. I think Microsoft needs to just sit back and more or less, ride the wave. Review Source bA bradley A. IT Specialist Machinery Used the software for: 2+ years ### "Very nice and helpful" December 1, 2025 5.0 Overall i would recommend these products. I use them on a daily basis and can't image doing my job without them. Pros Ease of use, I can use the software on any device and also on the internet webpages. Can use it on mobile. Cons subscriptions costs, confusing licenses on certain apps. The apps seem to update weekly, so sometimes it's hard-to-find things that move. Review Source CH Carnell H. Owner Real Estate Used the software for: 1-2 years ### "Microsoft 365 - AI Mode" January 26, 2026 5.0 It has evolved from a "suite of office apps" into a unified, AI-driven operating system for work. For most users, the experience is no longer about opening Word or Excel; it's about interacting with a central intelligence layer (Copilot) that moves with you across every task. Pros Microsoft Copilot has moved from a shiny add-on to the core of the experience. Users love that the AI isn't siloed; it has "cross-app intelligence. "Agent Mode: Users are now using "AI Agents" to automate repetitive chores like processing invoices or summarizing long email threads into actionable To-Do lists. Cons Navigating the difference between Business Standard, Premium, E3, and E5 remains a headache. It’s easy to end up "over-licensed," paying for high-end security features your team isn't actually utilizing. Review Source RE Rizi E. Technical Specialist Computer Software Used the software for: 2+ years ### "A Complete Productivity Suite with some Management Challenges" December 4, 2025 4.0 Overall, Microsoft 365 provides a comprehensive suite for productivity and collaboration. Its cloud-first approach and integration across tools make it ideal for modern work environments, though administrative complexity and cost can be challenging. Pros The seamless integration across apps like Word, Excel, Outlook, and Teams is a major advantage. Cloud-based access through OneDrive makes collaboration easy, and real-time co-authoring improves productivity for distributed teams. Cons Managing licenses and permissions can be complex for larger organizations. Occasional syncing issues with OneDrive and the need for frequent updates can disrupt workflows. Some advanced features are locked behind higher-tier plans. Review Source Similar Products Featured