# Page 3 | Adobe Commerce Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Adobe Commerce the right B2B eCommerce Platform solution for you? Explore 657 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/227129/Magento-Commerce/reviews --- Adobe Commerce 4.3 (657) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Page 3 - Reviews of Adobe Commerce ## Showing most helpful reviews Showing 51-75 of 657 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jeff M. CTO Veterinary Used the software for: 2+ years ### "Works but Insanely Hard To Customize" June 5, 2021 3.0 We ultimately have decided to make the decision to move on from Magento Commerce because the hassle in customizing the platform. Our company has specific functional needs when it comes to ecommerce, and we're constantly having to not only implement and upgrade those in Magento, but ultimately upgrade and fix each time Magento comes out with a major release. Pros Out of the box, Magento promises to deliver on its core promise - to add products to a catalog, sell them online, and ship out effectively. Cons Our business requires many areas where we need to customize our technology in order to do business more effectively. We tried, many many times, to customize Magento to our specific needs, and the more we went down the rabbit hole the harder it was to not only implement but maintain longterm. Eventually, it becomes pointless to effectively grow when your technology hinders your progress. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Reason for choosing Adobe Commerce We thought Magento would be able to give us more specific customization options with products, checkout, shipping, and customer data (searching and reporting). Review Source TM Tristan M. Marketing Mgr Chemicals Used the software for: 2+ years ### "Some home truths about Magento 2 / Adobe Commerce Pro. " August 26, 2022 3.0 Very unenjoyable, time-consuming, money pit. Pros \* We were able to get it to do what we needed to do but at significant cost and time. \* Cons \* Super Slow. \* Poor SEO \* Lots of bugs and UI that just really doesn't work. \* Expensive to develop on. \* Hard to keep up to date \* Badly managed extension store with poor quality extensions. \* Missing modern features. \* Just an old product that needs to be put down really. Reason for choosing Adobe Commerce Our developers recommended Adobe Commerce. Coincidentally, we no longer engage them. Review Source SK Suryansh K. HR Manager Education Management Used the software for: 1-2 years ### "My Review of Adobe Commerce" May 28, 2024 4.0 Pros It comes with great data security and has best ecommerce features It is not only secure but also customizable to meet business needs. Cons Handling and using Adobe Commerce has been smooth and no issues to list. Review Source Frederick U. Director Marketing and Advertising Used the software for: 6-12 months ### "If you build it they will come really should be if you build on here you're stuck!" December 5, 2018 3.0 The platform is not plug and play the way Magento presents it to be. You are really only buying an outlined platform of how your site will approximately look. Most of the real work and heavy lifting still needs to be done in the programming. Not what expensive templates are supposed to deliver. Unless you can hire an in house experienced Magento developer stay away. You will either be taken advantage of and pay way too much for your site's development or be stuck with a foreign company impossible to communicate effectively. Almost all of the well know e-commerce platforms are easier to maneuver and have considerable affordable US based skilled help. Pros the ability to display and manipulate graphics is second to none. Cons We purchased megento 2.0 platform for our ecommerce site. We asked our friends at Magento to recommend some developers. My partners and I are fairly savy HTML programers and quick learners. We picked Magento because it came with a solid template and touted it's back end admin ease of usage. We figured we would hire a developer to make sure we had a correct skeloton and basic map of what we wanted in a site and then take over the work of actually writing and inserting the messaging and digital content. All the developers we were reffered to wanted starting retainers of $30,000 plus for what we knew would only be 10 to 20 hours of work for a developer familiar or specializing in Magento. We ended up finding our own magento developer who we thought understood our concepts and scope of work. Apparently they did but since most affordable Magento developers are based in India be prepared for all types of language issues and conference calls in the middle of the night. I'm sure we got what we paid for so shame on us but the alternative because of magento's lack of credible viable resources was to cancel the project. Review Source CB Collin B. Enterprise Account Executive Information Technology and Services Used the software for: 2+ years ### "Full-featured Modern Merchandising Program " June 3, 2023 5.0 Adobe Commerce automates order, eCommerce and inventory management. Pros Adobe Commerce improves the brand of our agency through search engine optimization.Product catalog is made easy via content management and production configuration. Cons It was complex to customize product search and filtering but the vendor success team ventured and offered free support. Review Source SG Stephanie G. CFO Sports Used the software for: 2+ years ### "Flexible and Administration Ease" August 21, 2018 4.0 Enterprise and dealing with the development company that supported us was terrible but community and a local developer has been great. We didn't have the budget for the big version but were sold into it by the developer when the community version was more appropriate. Pros We are a small family business and reliant (for many things) on our ability to manage the back end of our site. Neither of us have a background in building sites, managing integration, etc. but we have been able to get very comfortable with the back end of the site. For a novice or inexperienced person, I was surprised that I could pick it up quickly. We use the community version which has been critical to controlling costs. At that same time, we haven't sacrificed functionality in that there are some incredible plug-ins that ultimately replaced the Enterprise functionality (which we moved away from because of the annual price tag). We also work with a small development company locally who manage the set up of the plug-ins (but quite honestly it seems fairly straightforward). As the site "breaks" (for lack of a better word), we have our developer do it. Cons It's possible that it is far more plug and play than I realize for plug-ins but would love to see something user friendly created. There used to be some version of Magento that I think was discontinued but you almost need something for smaller companies that gives them the sophistication of the community edition but potentially managed by Magento. In the next few years, we need to make a decision to stay on Magento or move and Shopify has a managed version that is very intriguing. Our computers are using it and Big Commerce and they look every bit as sophisticated on the front end as we do but we are reliant on a separate developer who could move on or go out of business. A stable subscription based product for larger small businesses would be great. Review Source VR Verified Reviewer DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "Great Product" October 8, 2023 4.0 Overall a great product but support could have been improved Pros Admin interface easy to useMany features availablecan include blog posts in the shopprovides multistore featuresapi and many 3rd party integrations availableGreat user community Cons Support is not the best - can be betterToo many middleware to use magento Review Source Steve B. Team Member Hospitality Used the software for: 1-2 years ### "Magento Among the Best for eCommerce" May 6, 2020 5.0 Overall, I have been very satisfied with Magento Commerce. It did take some getting use to, and now that there are some other competitors in the market, I'd say that Magento has passed my expectations and I would consider Magento as a top competitor for eCommerce. Definitely watch a few tutorials to get an idea about the initial setup, and give Magento Commerce a try. Pros Magento is incredibly flexible, it allows you to start with a framework that has the function to develop an eCommerce platform / store just how you'd want it. There are numerous add-ons that intergrate effectively making it somewhat of an easy plug and play. Considering that I was working on one platform to run several micro-niche stores, it works extremelly well. There's a lot to learn, but it's a superb platform for eCommerce. Cons Just like any business, there will be some investments to make in order to get the eCommerce platform to perform the way you want it to, however, there's a steep learning curve at least from my experience. I had to read and watch a lot of tutorials to get the websites where I wanted them to be but it was also educational since this was the first time I was setting up multi-stores. It was a rather complex procedure, and I had to rely on Magento experts at times to help with the development of the site. Reason for choosing Adobe Commerce At the time, I wanted a reliable eCommerce platform that catered to multi niche stores and it didn't disappoint! Review Source CC Chrisitan C. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Easier to Interact with Customers" December 14, 2022 5.0 It enabled us to provide a great customer experience and gave us the ability to manage our product catalogs efficiently. The analytics and marketing features were also very helpful in understanding our customer base and driving more sales. Pros I liked the ability to provide excellent customer service to our customers. With Adobe Commerce, we were able to quickly respond to customer inquiries and provide product information. We also enjoyed being able to customize our product catalogs to meet the needs of our customers. Additionally, with Adobe Commerce, we were able to easily analyze customer behavior and purchasing trends to better understand our customers and target them with more relevant offers. Cons I liked least about Adobe Commerce was that it had a steep learning curve and required a lot of time and effort to understand and use all of its features. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source Steve M. Dir. of Dig. Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Only committed Adobe users should buy this software" October 31, 2019 3.0 We were on Magento 1 and when it came time to upgrade, we realized that everything would have to be rewritten for M2. So, we decided to abandon Magento entirely and will save at least $8,000 month and probably $100k per year in dev fees. We'll be going with BigCommerce from now on. Pros Magento has tons of features A huge amount of apps to purchase Many qualified developers to contract with Standard features like page builders now come with it Rock-solid security Cons Magento is ridiculously expensive. Not just for the licensing of the Enterprise version, but for the apps, the developers and the entire ecosystem. You aren't getting the true value of open source any more. The only way Magento makes sense is if you are a part of the Adobe ecosystem and need to rely on the integrations that Adobe will (eventually--not fully done) provide. Reason for choosing Adobe Commerce We originally chose Magento for its power, but the power:cost ratio is terrible. We'll be using BigCommerce from now on, finally switching over early next year. Projected cost savings is over $100k per year and revenue increase should be $1M or more. Review Source VR Verified Reviewer Programmer Marketing and Advertising Used the software for: 2+ years ### "With Magento, developer training is important" December 4, 2018 5.0 My introduction to Magento was very bad. I was a developer that got handed a Magento website that had been built by someone who had never used Magento before. I broke many things. I fixed other things. I would find about 5 articles describing how to fix something and none of them said the same thing and sometimes none of it would work. I took an introduction to Magento course and things started making a lot more sense. Please, for the sanity of whoever builds your site, make sure they get training if they need it. Pros Magento lets you do so much right out of the box even with the free community edition. It has great product management, comprehensive discounting options, multilingual functionality and more. Customization can also be done to hook Magento into your CRM software, simplifying inventory management. Since Magento is so popular there's a good chance that if you have a problem to solve someone else has already tried, and possibly succeeded, at solving it. There is a large plugin marketplace. Cons Magento is a beast. You will not be able to make template or other programmatic changes to a Magento without a developer. Even then, the developer you have may struggle because the code can be complicated and confusing and online resources are often out of date or for the wrong version. If you are going to use Magento I strongly recommend that you get a developer that has worked on at least one Magento in the past. If you have the money and time to get your developer trained, Magento offers courses and I found them quite helpful. Review Source Oshan M. Mobile Apllication Developer Information Technology and Services Used the software for: 2+ years ### "Magento : Perfect eCommerce platform" November 13, 2018 5.0 More than just an ordinary eCommerce platform which is efficient and effective . Pros Magento is suitable for any business group whether it is a small or large business and its admin dashboard will provide a perfect overview of the business.We can use free and paid plugins as our requirements.It is a Responsive eCommerce platform which can runs on any mobile or computer devices and also Highly customizable and developer friendly CMS platform.Enriched with important features and functionalities to provide everything in a one platform. Magento is capable for integrations such as payment gateways and able to set up currency and languages depend on the location. Cons I'm using magento 2.2 . The main con according to me is, when i need to edit the content of a page it will give us only a small size text area(text box) which is difficult to work with using mouse scroll and also If we are having large number of products website may slow with its performance. Developer skills are required if we want to customize the platform. Review Source UB Umair B. Manager Information Technology and Services Used the software for: 2+ years ### "Professional and Awesome E-Commerce Platform" March 1, 2020 5.0 I am using Magento in my E-commerce websites and also I have used this platform for my clients. My overall experience with Magento is really awesome because this is the platform that allows me to add products on client's websites with lots of details. My all clients are really happy with the work that I have done for them using Magento. Because this platform gives really unique and professional look to the websites. It's really incredible and it has solved all the eCommerce problems which I was facing in the past. Now I have created a number of online stores using Magento. Pros According to my experience, there are lots of things that I like in Magento. This platform gives you the power to create and build professional e-Commerce stores. We can add products in different categories and we can add complete details of the product. Purchasing options for the product are really fabulous and incredible because we can add different payment options. The dashboard is really easy to understand and use. This is the best open-source e-commerce platform that allows you to add beautiful and stunning themes for your website, So you can build a beautiful e-commerce website. Cons If you are going to install Magento on Local Server, then the method is a bit difficult. But if you are going to install on your own hosting then the process is really easy. So according to my experience, the process of Magento localhost installation should be easy for beginners. All other things about Magento are really awesome and fabulous. Review Source VR Verified Reviewer eCommerce Project Manager Consumer Goods Used the software for: 2+ years ### "Best Enterprise Level eCommerce Platform" July 16, 2019 4.0 Magento is incredible if you have the technical team and developers that know how to work with it and make it shine. Pros Magento has a lot of functionality out of the box to set up and ecommerce store. The UX for M2 is significantly better than it was on M1. You can really narrow down the scope of permissions that your provide to users. Cons There have been a lot of bugs that have come up that should have been worked out before release. There is a fairly high technical barrier to entry compared to other platforms. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Adobe Commerce It offers the best platform to customize development work on top of for an enterprise level site. Review Source VR Verified Reviewer Hytek Group Marketing Manager Oil & Energy Used the software for: 2+ years ### "Industrial performance on an open source platform " July 2, 2018 5.0 Incredible way to leverage the power of e-commerce on the internet. Pros Magento proves time and time again to be scalable beyond any other e-commerce platform that I've tried. With millions of plugins and plenty of developers working freelance worldwide, we've never hit a problem that can't be solved with an inexpensive plugin or a few hours of third-party development costs. We've put through tens of millions of pounds of transactions throughout the years and the ability of the websites to handle peaks and troughs of traffic are unparalleled. Cons The software needs a true developer to customise it's functionality. If you wish to do something that is not handled by a plugin, the process of specifying and developing a custom function takes more involvement than on other platforms. Magento provides a bulletproof solution for enterprises where a member of staff can be tasked with the daily running of the site, it's not a "fire and Forget" solution by any stretch of the imagination. Review Source Amiel S. IT Manager Tobacco Used the software for: 2+ years ### "Magento 2.0 Review" February 10, 2020 5.0 We are extremely happy about this software. We have developed a fully functional CRM system together with a beautiful website -> no link but you can search Mike's Cigars and check it out yourself. Pros The biggest, most robust but most importantly Open Source e-commerce software out there. The only limitation is your imagination... Cons Developer's cost is really high unless you can afford in-house dev team like we do but otherwise, your budget will most likely be blown way before you finish your project. Alternatives considered [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Adobe Commerce The rest of the products we compared did not offer the deep level of customization we were looking for. Review Source Michel W. CCO Computer Software Used the software for: 2+ years ### "Scalable product, not cheap or easy to use in comparison to other e-commerce platforms" June 19, 2023 4.0 Pros Scalability, a lot of functionality and extensions Cons Ease of use for merchants and developers, value for money Alternatives considered [PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[Shopware](https://www.capterra.com/p/145605/Shopware/) Review Source Kevin W. Web Developer Consumer Goods Used the software for: 2+ years ### "Still the best scalable e-commerce platform i've used" April 9, 2019 5.0 Am surprised that Magento sort of ranks below Joomla, drupal and shopify in current market shares but I would definitely be comfortable with only relying on Magento Pros Magento has been around a long time and has many stable patches released, community of forums and help along with long list of extensions/plugins. Magento structure is nice for keeping up and learning MVC. The free community edition is already enough to run full fledge e-commerce site as well as given the option to do multi-stores in the same account. As a developer i did not want a out of the block low-coding to start off with (wordpress/shopify) so its a great tool to keep up with. Cons Magento initially always tends to be pretty slow. The admin procedures such as exports, updating, backup, etc all seem a little unstable at times. Understanding your current state and limit of scalability(before improving it some other way) always seems questionable or hard to gauge at first. Review Source Ouattara B. Telecom Technician Telecommunications Used the software for: Less than 6 months ### "To create a professional ecommerce platform" December 4, 2022 4.0 I loved working on Adobe Commerce, but it's good to point out that it's a service aimed at professionals, so it would be better to entrust it to an agency for optimal results. I used it with Adobe Analytics; it allowed me to have advanced statistics and boost my productivity Pros Since Adobe Commerce has taken over Magento, we must admit that there have been many improvements, and this is to be congratulated. Backend design is much more simplified, especially the drag and drop, no need to get confused in the source codes, the integration of AI for site optimization, and increased turnover, are among other tools that facilitate the use of Adobe Commerce. Adobe has brought the professional touch that we recognize. I love the page builder. It's good to point out that it's quite light and mobile-friendly, so SEO optimized. I'm just going to recommend it; you won't be disappointed Cons No particular problem was encountered during my useIt is not free Review Source Pedro G. Senior Global eCommerce Manager Consumer Goods Used the software for: 2+ years ### "Great ecommerce tool, providing 2 different models (one free and another one paid). " March 8, 2018 4.0 Not having to develop my own ecommerce platform Pros One of the most important things is really well prepared for handling the most common ecommerce businesses requirements out of the box even in the free version (paid version provides thinks like RMA support also), especially important supports international business setups. The things that are not handled out of the box can be completed through modules, some free/ some paid. Cons That hey don't have a SaaS option (they used in the past, Magento Go) as that will be easier for startups and SMB. Also the installation of the modules should be made more plug and play without needing tech support and more stable, as some time when adding new modules they crash with each other, and that means everything requires a lot of testing, that could be time consuming. In comparison to tools like shopify, Magento is much more complex. Review Source Abid S. Manager Operations Banking Used the software for: 1-2 years ### "The best E-commerce Platform for Website" April 30, 2020 5.0 My overall experience with Magento is really awesome and good. Because I have developed a number of websites for my users using the Magento. My customers really like the themes and templates of Magento. I really like the payment gateways which I can add on my website using the Magento. No doubt, the process of adding the product on the websites is really easy and simple. I always use some external extensions for different e-commerce purposes. In short, I am really satisfied with Magento and I really love and like this unique e-commerce shopping platform. Pros Magento commerce allows you to build stunning and professional e-commerce websites. You can increase your online shopping experience. The dashboard is really simple and incredible, where you can easily add products with different content like a description of the product and images of the product. You can see order and customer details in such a simple way. Magento Marketplace is the platform where you can get professional extensions for your Magento commerce website. These modules can improve your online store business and can give a unique and professional look to your website. Cons No doubt, Magento is the best e-commerce platform which is very best for the beginners and also for the advanced users. Selling products online now very easy with Magento. I don't think so there is any negative point in Magento. Because all options are really incredible and fabulous for the e-commerce business users ans also for the customers. Review Source Jessica B. ACCOUNT MANAGER Consumer Goods Used the software for: 2+ years ### "A good tool to use!" September 7, 2023 4.0 Pros I like how you can manage your ecommerce business, along with inventory and orders in one place. Cons I do wish the price was a little lower, but I also think it is worth it. Review Source VR Verified Reviewer Digital Design Coordinator Public Safety Used the software for: 6-12 months ### "It was easy to transition from WordPress to Magento for a large e-commerce site" July 12, 2018 5.0 Ability to successfully handle business with various types of customers for a business that does both b2c and b2b. Pros I used to think that WordPress was the best CMS available. However, once I started working for a company with complex e-commerce needs, I soon realized that WordPress just wouldn't do the job. What I enjoy about Magento is its ability to handle complex systems, and it's ability to integrate with various systems and plugins. Our business is both b2c and b2b, and I'm amazed at Magento's ability to handle our different types of customers. Cons At first I felt like the interface was a little clunky. It was not as clean of an interface as I was used to with WordPress. At first it can be a little overwhelming to navigate, but it doesn't take too long for the interface to become second nature. Also, there are a few work arounds that are needed here-and-there. For example, it's easier to copy and paste html code into a text editor instead of editing it within Magento. And sometimes there is a "save and continue" button that doesn't make much sense, as it redirects you to another page as soon as you save your work. But you get used to all of this pretty quickly. Review Source Katie G. Digital Content Specialist Retail Used the software for: 1-2 years ### "Customization = Best in class " July 26, 2018 5.0 To customize the user experience and create clear brand awareness. With premium content and an intuitive UX/UI comes increase to website conversions. Pros Customize your heart out! Magento's base functionality has thousands of custom configurations that can be combined to create an intuitive user experience no matter how you want your site/store to function. If you're setting up an eCommerce store, this is by far the most amazing option as far as CMS is goes. Their user guides and training handouts make it easy to learn. Magento U training courses are invaluable to understanding the verbiage and concepts used across the software. (Scopes and creating any type of rule) Cons Extensions requires to further customize can be a bit clunky. I wish further analytics were provided based on marketing features and rules created. Also, for a CMS that provides such a seamless user experience, the admin tool is quite clicky. The return key should work to apply filters and such- instead it requires clicks to move forward and such. Review Source Rob H. IT Consultant Computer Software Used the software for: 1-2 years ### "Brick & Mortar and eCommerce store made easy" November 15, 2020 5.0 The fact that you’ve got Desktop, Mobile and Brick and Mortar all handled in one place, your shop will be up and running within a ridiculously short amount of time. The power of Magento takes the hard work out, leaving you with the easy work of offering your customers a great experience from arriving, to leaving with what they were looking for... Pros Magento makes it quick and easy to add and manage your inventory. From importing your old (archaic) spreadsheets and adding photos, to grouping your products in coherent sections, Magento Commerce quickly brings your brick and mortar stock into an ePos system, and simplifies the process in getting your online store out to the world swiftly. The templates allow you to put your company branding into a strong online offering, with both desktop and mobile support cleanly and crisply delivered. The fact that Magento is built to manage stock sold both in store and online in one simple central content management system ensures that all orders will be processed quickly and efficiently. Even organising the reordering process can be automated through multiple vendors, and stock taking will be at the click of the mouse (or the touch of the screen) Payment processing is out of the box, with payment merchants easily added and many offered. Cons I guess the only real issue is how well you’ve organised your stock before starting with Magento, but this will apply to any eCommerce platform. I was using several CSV/excel spreadsheets, but once you’ve cleansed (corrected duplicates, ensured product IDs etc were correct), Magento will do all the heavy lifting for you on import. I wouldn’t really say that this is a negative, as it’s a standard housekeeping that you would do on any eCommerce platform. 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