# Kount Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kount the right Risk Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/226974/Kount/reviews --- Kount 4.6 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kount Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BS Bryan S Director of Finance & HRInformation Services, 11 - 50 employeesUsed the software for: 6-12 months. “The software/portal is good to, but \[SENSITIVE CONTENT\] has driven our implementation no matter how difficult or complex it got. And she has spent so much time helping us, even when it's not always something that makes Midigator more money.“ December 28, 2021 JS James S OwnerInternet, Self-employedUsed the software for: More than 2 years. “Great platform and service for saving money on chargebacks“ December 22, 2021 FB Fabian B General ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years. “It gave me decent amount information to make a more educated decision on questionable orders.“ March 9, 2021 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marimay A. TML/Debit Memo/Fraud Analyst Outsourcing/Offshoring Used the software for: 2+ years ### "Highly Recommended" December 18, 2018 5.0 A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount Pros Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features. Cons So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-) Review Source JR Javan R. Owner E-Learning Used the software for: 2+ years ### "Best CB monitoring service ever!" October 14, 2021 5.0 It's been a very positive experience overall. Working with midigator has been extremely easy and whether it's the custom reports they share with me, or their customer support team getting back to us asap whenever we have a question - they cover all bases. Pros The ability to find and fight chargebacks efficiently. Cons That it took me so long to find in the first place. Alternatives considered [Chargebacks911](https://www.capterra.com/p/183048/Chargebacks911/) Reason for choosing Kount Because it looked and felt more professional. Review Source Response from Equifax October 20, 2021 Thank you for being a client! We look to continue to provide the leading chargeback management software and client support you've come to expect from Midigator. RC Robyn C. Director of Operations Retail Used the software for: 6-12 months ### "Kount Pros & Cons" December 18, 2018 3.0 We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process. Pros The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using Cons There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear. Review Source Response from Equifax December 28, 2018 Hi Robyn, We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount! NC Nick C. Sr. Software Engineer II Computer Software Used the software for: 2+ years ### "Expertise and Service" January 5, 2022 5.0 Midigator gives us access to all of the latest programs and services related to Chargebacks. They are always on top of the latest news and have deep insights into what the industry is doing and what is coming next. We have always had great service and communication with the team at Midigator. Pros Integration with Midigator is easy and once it's established you have access to their full suite of services and reporting without any additional development effort. Cons Honestly I don't have anything negative to say about the company or their services. Review Source Response from Equifax January 7, 2022 Thanks for your feedback! We look forward to continuing to provide the excellence you expect from us. Zach S. Senior Software Engineer - Ecommerce Retail Used the software for: 2+ years ### "Great fraud control software" December 27, 2018 5.0 Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension. Pros Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team. Cons I didn't have any problems with the software. So no real cons. Review Source Will F. CEO Retail Used the software for: 1-2 years ### "The more the merrier! " September 4, 2019 5.0 Excellent! The integration with Braintree is flawless and the cost per transaction is very low, when you compare to the cost of a chargeback (which can be hard to win). Pros It works. This software has helped save us hundreds of thousands of dollars. Our e commerce business was at a loss for what to do to screen out stollen cards. Cons If you don't use Braintree (which we now use) as your merchant processor, Kount can be difficult to initially set up. Reason for choosing Kount This is a true prevention method, not an insurance. Insurance based solutions are ultimately more expensive as your company grows. Review Source Aaron W. Co Founder Retail Used the software for: 1-2 years ### "Very happy we started using Midigator when we did." December 29, 2021 5.0 We have been using Midigator to help with chargeback issues during these difficult times. Logistics has proven to be difficult during Covid and I am happy we have tools like Midigator to help. Pros The platform itself is very easy to use and effective. Cons I wish there was more flexibility with the pricing. Review Source Response from Equifax January 5, 2022 Thanks for your feedback! We look forward to continuing to improve based on your recommendations. Georgi M. Risk and Fraud Manager Gambling & Casinos Used the software for: 2+ years ### "Great Job" December 21, 2018 5.0 I am using Kount since 2015 and during this time all can say that software is with perfect device fingerprint. It is really important for the business which our company preform ! Pros Easy to use , friendly interface, Strong fingerprint layer structure Cons Some data storing which get lost after 14 days, if it's not reviewed. Review Source Terry L. Sr. Manager, Payment Processing and Risk Management Retail Used the software for: 2+ years ### "Kount Integration" December 18, 2018 5.0 Pros Quick integration, Customer UI (portal) is very intuitive, we can add our own user defined fields so that we can easily track data according to our business model. Cons You cannot easily download all the linked order via a single click Review Source Sonia K. Fraud Analyst Financial Services Used the software for: 2+ years ### "Best Software used for large Organizations" January 4, 2019 5.0 Overall this is a wonderful program in which I've used in multiple large organizations Pros Love the user friendly interface, easy customization Cons Pulling reports can be a bit difficult like any other software Review Source JG Jason G. President Health, Wellness and Fitness Used the software for: 2+ years ### "Midigator keep us going strong" December 28, 2021 5.0 Pros I love the ease of use of the dashboard, as well as the integrations with our CRM. What used to be a tedious task with marginal results has effectively turned into a money-making part of our business, fighting fraud and chargebacks. We've never been more profitable, and Midigator is a big reason. Cons I guess the one thing that would be nice is to see a full review of each chargeback fought, but perhaps that's not even available. That's all I have! Switched from [Chargebacks911](https://www.capterra.com/p/183048/Chargebacks911/) Jeremy Keith. Review Source Response from Equifax January 5, 2022 Thanks for your feedback! We look forward to continuing to improve based on your recommendations. CB Carla B. Team Lead Chargeback Support Leisure, Travel & Tourism Used the software for: 2+ years ### "Benefits of using Kount" December 18, 2018 5.0 With kount it's easier to get in a short period of time what our decline rates approve rates are etc. We've also been able to quickly isolate what regions fraud is coming from for certain of our websites. Pros Using Kount as a fraud tools allows the analyst to do a fraud review with a minimum of clicks. The ability to customize and review rules reduced our fraud losses. The boost safety rating piece proved to be a valuable tool as well. Cons The reporting aspect is not the greatest for our kind of business. our company is quite unique we have over 100 websites which is an overload in Kount when we attempt to run reports for all of our websites. However our Kount manger has been great in getting the Kount reporting team to pull those kinds of reports for us. Review Source BS Bryan S. Director of Finance & HR Information Services Used the software for: 6-12 months ### "Midigator Review" December 28, 2021 4.0 The reason why I highly recommend Midigator is actually because of the level of care and help provided by our contact, \[SENSITIVE CONTENT\] The software/portal is good to, but \[SENSITIVE CONTENT\] has driven our implementation no matter how difficult or complex it got. And she has spent so much time helping us, even when it's not always something that makes Midigator more money. That level of support is unmatched and is why we want to build this relationship with Midigator. Pros I like the dashboards and simplified layout that has sections for each of the types of things that Midigator handles for us. It helps keep a good grasp on how things are going and the impact that Midigator is having on our business. Cons I don't like that the CB Rates shown are not the CB rates shown or calculated using the transaction counts in the processor portals. Instead our CRM transaction data is used and I'm not sure why since it's less accurate due to a time lag. Reason for choosing Kount Because the level of service was unmatched and the portal is better than the others we had worked with. Review Source Response from Equifax January 5, 2022 Thanks for your feedback! We look forward to continuing to improve based on your recommendations. FB Fabian B. General Manager Retail Used the software for: 1-2 years ### "Kount and Magento" March 9, 2021 3.0 We had to leave Kount and switched to another solution. Pros It gave me decent amount information to make a more educated decision on questionable orders. Cons It did not guarantee fraud orders. Also took a lot of my time to do further research online to decide if the order in question would be a fraud order. Very time consuming to decided what to do on questionable orders. Platform was very involved and overwhelming. Also included features that would be helpful but had to pay to add. Review Source AS Abhinav S. Manager Computer & Network Security Used the software for: 2+ years ### "Best Chargeback alert system" January 3, 2022 5.0 Pros This software is fantastic now. Before, I had to log in to two different software, but now both platforms are combined in one Mitigator software, which works great now. Cons I don't find any issues till now. If any issue will contact with customer service Review Source Response from Equifax January 5, 2022 Thanks for your feedback! We look forward to continuing to improve based on your recommendations. jD julia D. Sr CDRN Rep Financial Services Used the software for: 2+ years ### "Midigator Review" December 21, 2021 5.0 I process Refunds for the Merchants back to the Consumer. Overall the system/CRM works great. Pros Ease of use. Never times out. Easy to read. Has all available information! Cons Our work requires a Chargeback option to choose from. Review Source Response from Equifax December 23, 2021 Thanks for the feedback! We look forward to continuing to provide an exceptional experience for you. ND Nicholas D. Treasury Manager Education Management Used the software for: 6-12 months ### "Midigator Review" December 21, 2021 4.0 Overall it is software that gets the job done, but nothing spectacular. Pros Software was easy to use once set up and getting around inside the software was simple and self explanatory. Cons Expensive and reporting is a bit antiquated. It will tell you high level numbers but don't expect any analysis or deep dive. Review Source Response from Equifax December 23, 2021 We are very sorry to hear that your experience hasn't lived up to your expectations. Many of our clients rely on our solutions daily and are extremely satisfied. We'd love for a chance to address your concerns so that you are as well. We'll be reaching out to see how we can improve our services for you. ST Syed T. Risk Manager Retail Used the software for: 6-12 months ### "Review" December 21, 2021 4.0 Pros The web based access that make it easier for the user to operate it from anywhere without any hassle. Cons Reporting seems to be very limited. There should some customization in the reporting required based on the merchant. Alternatives considered [Verified First](https://www.capterra.com/p/172253/Verified-First/) Review Source Response from Equifax December 23, 2021 Thanks for your feedback! We look forward to improving based on your recommendations. VR Verified Reviewer Order Processing Coordinator Retail Used the software for: 2+ years ### "Help for a seemingly hopeless process" December 18, 2018 5.0 Pros I enjoy how easy Kount is to use, all of the information that I need is clearly laid out for my team and I to find and make quick decisions on orders in review. Cons There are times when the software provides inaccurate information. Review Source LL Laura L. Customer Success Manager E-Learning Used the software for: 6-12 months ### "It really works! " December 21, 2021 5.0 The team has been extremely helpful. I've always been assisted timely when I have encountered questions. Pros Prevention alerts are really useful. If your company deals with a high volume of payments, you surely need Midigator to have a heads-up and resolve possible disputes. Cons That I don't get alerts for Order Insights. Review Source Response from Equifax December 23, 2021 Thanks for your feedback! We look forward to continuing to improve based on your recommendations. DL Dennis L. Fraud Prevention Coordinator Cosmetics Used the software for: 1-2 years ### "Best in the business" December 18, 2018 5.0 We were suffering from serious fraud attacks and the previous software was canceling good orders and letting through Fraud. With Kount, our chargebacks went down from 5-6% to under 1% within 6 months. Pros Kount is fully flexibly with extensive ability to collect statistics and continually analyze customer (and fraudster) behavior and dial in the protection rules. Each client has a dedicated account manager who is easy and fast to reach, truly making you feel like Kount has your back. Cons Nothing at all. We are extremely happy with Kount. Review Source SS Svetoslav S. Fraud and Risk Managre Gambling & Casinos Used the software for: 2+ years ### "Kount Review" December 19, 2018 5.0 I'm impressed of the powerful device fingerprint mechanism of Kount. Pros Kount has friendly and easy to use environment with powerful device fingerprint algorithm Cons The platform is targeted more to sales business. As a part of gaming company we had some troubles to adjust Kount to our needs Review Source KM Kristine M. Risk Investigator Financial Services Used the software for: 1-2 years ### "Kount review " December 27, 2018 5.0 User friendly and comprehensive Pros It is easy to use. All the important details that I need to do my task is to already available on the first page and upon logging in. Cons I need to re log in after a few minutes. Review Source SG Shelly G. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Kount has lowered our manual reviews significantly" January 4, 2019 5.0 Pros Once you set up the rules, it is pretty simple to use. It eliminates a lot of manual review. Cons Setting up the rules can be a little challenging. Since you don't know what you don't know, it may take some tweaking to get it just right. Once you see what is being held in review you can make your adjustments, but you may go through a period where too many orders are being held. Review Source CV Corey V. Co-founder Information Technology and Services Used the software for: 6-12 months ### "Simple integration and responsive support" December 28, 2021 4.0 Pros Simple integration and responsive support Cons You can't sign up to receive email notification only when there are pending warnings, Review Source Response from Equifax January 10, 2022 Thanks for your feedback! We look forward to continuing to improve based on your recommendations. Similar Products Featured