# Operations Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Operations Hub the right Data Management solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/226298/PieSync/reviews

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Operations Hub

4.8 (264)

[View alternatives](https://www.capterra.com/p/226298/PieSync/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Operations Hub

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

PD

Pablo D

Quality ManagerLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: 6-12 months.

“The Platform has helped us to maximize our efficiency, reduce operational costs and improve customer service involving all the differents teams and giving them full visibility of every single status logged into the platform“

February 17, 2023

AC

Andrea C

HR DirectorMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months.

“I tried to implement an ATS function within it and it was nearly impossible.“

December 9, 2023

PD

Pablo D

Quality ManagerLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: 6-12 months.

“A good centralized platform for managing our day-to-day business operations, in addition, is pretty straightforward forwards automating processes and managing customer relationships between different stakeholders involved“

February 17, 2023

AJ

Aditya J

PharmacistHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial.

“The professional package is around 890 dollars which is really costly for someone who doesn't have that much funds“

March 1, 2024

Rongen R

Digital ManagerInformation Services, 11 - 50 employeesUsed the software for: 1-2 years.

“Data management and contact management feature in the CRM is top-notch in the industry.“

January 7, 2023

CE

Chelsea E

Sr. Growth Marketing ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years.

“Can't create a name for each sync, so can be tedious if you have a lot of syncs.“

October 19, 2020

Dinos P

PresidentMarketing and Advertising, Self-employedUsed the software for: 6-12 months.

“It integrates awesomely with HubSpot and works very well when it comes to syncing outside data sources.“

February 11, 2022

Tyler G

Marketing ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months.

“One frustration was that there are a lot of properties that couldn't be synced or mapped how we wanted.“

June 9, 2020

## Showing most helpful reviews

Showing 1-25 of 264 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Rongen R.  
Digital Manager  
Information Services  
Used the software for: 1-2 years

### "Operations Hub works best for mid-large businesses."

January 7, 2023

5.0

Hubspot is a great CRM software. I could say it's almost there but it isn't perfect.

Pros

The support is great. The platform is intuitive and has a simple UX/UI design. Data management and contact management feature in the CRM is top-notch in the industry.

Cons

It's quite expensive for statups, there are add-on fees for additional features, but it can be helpful as the company grows from mid-to-large business capacity. There are still a lot of features that aren't available that many users are requesting. Hopefully, their developers will release an upgrade soon.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/)

We're looking for a CRM that has everything under one roof to minimise using multiple softwares.

Review Source

MV

Mandy V.  
Director of Marketing  
Computer Software  
Used the software for: Less than 6 months

### "User friendly for the non-techy people!"

January 15, 2020

5.0

I was nervous about integrating our CRM system with HubSpot. PieSync made it incredibly easy to set up all the sync integrations, even for me being a non-technical person. I highly recommend this solution and am so happy we chose it!

Pros

I was nervous about integrating our CRM system with HubSpot. PieSync made it incredibly easy to set up all the sync integrations, even for me being a non-technical person. I like being able to see the statistics of everything. I love that everything syncs to our CRM system super quickly.

Cons

My only issue, and it's not huge, is that there are some fields that don't sync because of the type of field they are. I found a work around but it would be great if for example, a drop down in CRM could map to a drop down field in HubSpot. There is also a little button that sometimes pops on automatically when setting up an integration that will sync the other way around. That has gotten me in to some trouble a couple times but I have to just remember to turn it off. Would be nice if it didn't automatically turn on.

Alternatives considered

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Reason for choosing Operations Hub

It looked like PieSync had a little more functionality and the two way always-on syncing was a major reason for me.

Review Source

AB

Adela B.  
marketing manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easy to use and good support "

January 5, 2018

3.0

We were able to connect our CRM system with our marketing automation platform

Pros

Very straightforward to set-up the two-way syncs between platforms and the customer support is very fast and helpful. As it's still fairly new, full integrations aren't built out yet on certain platforms like Base CRM.

Cons

We're now able to create a two-way integration between our CRM system and our marketing automation platform, integrating two systems that previously weren't able to talk to each other.

Review Source

Response from HubSpot

March 19, 2018

Hi Adela, Thank you for this perfect review :) Really appreciate your feedback, although I think you accidentally made a mistake with our cons. No problem though because I think this is one of the main reason you're using PieSync so thank you for sharing your insights on how you use your CRM and your marketing automation platform. Thanks, Ewout

DR

Daniel R.  
Owner / Director  
Computer Software  
Used the software for: 6-12 months

### "Best (only!) Tw0-Way Sync of Contacts between Infusionsoft and Gist (ConvertFox)"

December 9, 2019

5.0

I've had the best experience with setting up and using PieSync than I've had with literally any other piece of software I've ever used.

Pros

So easy to set up and sycn as many custom fields between Infusionsoft and Gist as I wanted. Works perfectly! And instantly!

Cons

It doesn't sync all "Tags" at once (as there could potentially be hundreds or thousdands), but you can sync as many individual ones as you want.

Alternatives considered

[Make](https://www.capterra.com/p/154278/Integromat/)[Zapier](https://www.capterra.com/p/130182/Zapier/)

Reason for choosing Operations Hub

It was the only one that could do what I needed.

Switched from

[Zapier](https://www.capterra.com/p/130182/Zapier/)

I needed a two-way sync of custom fields that was quick and easy and actually worked.

Review Source

Jesus O.  
Marketing Automation Engineer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great tool for outbound"

March 9, 2020

5.0

I sync all my client's data using this tool, way easier to use than other tools and it saves the trouble of creating a custom tool based on the API, the liberty I have to update any field is great.

Pros

It is more flexible than any other tool, I can connect any custom field I want.

Cons

Updating based on lists would be a great addition.

Alternatives considered

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Reason for choosing Operations Hub

Zapier couldn't change the same fields on command as piesync does, specifically between outreach.io and hubspot.

Switched from

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Zapier didn't have the same capabilities

Review Source

Bárbara R.  
Growth Specialist  
Computer Software  
Used the software for: Less than 6 months

### "Best solution for sync Pipedrive and Hubspot"

September 24, 2020

5.0

Very useful and easy to use

Pros

It works really well sending our CRM contacts into Hubspot and easy to use. I could create rules to organize the data without interrupting others Hubspot integrations.

Cons

Piesync doesn't provide a good solution when the fields mapping don't match well. For example, a Country drop down menu in Pipedrive that doesn't match with the Country open box field in Hubspot.

Alternatives considered

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Reason for choosing Operations Hub

Zapier has a limit of tasks, besides it's less intuitive for Hubspot integration.

Review Source

Frank L.  
Chief Product Officer  
Computer Software  
Used the software for: Less than 6 months

### "Only solution for Zoho<>Outreach"

October 15, 2019

5.0

Pros

PieSync was the only option we could find that allowed us to connect ZohoCRM and Outreach.io - at least to do it well. Zoho Flow claimed to work, but it was a catastrophe because it was both unreliable and drove up the cost of our ZohoCRM seats because it uses webhooks. PieSync does it all intelligently with API's, and we used it to sync with MailChimp too. We only use one-way sync because it's all about marketing automation for us, and PieSync has been a an all-star for us. Their customer support was also super helpful when we hit a snag early on!

Cons

The two-way sync can drive up costs quickly, so you want to be sure it is worth it for you.

Switched from

[Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/)

Cost (all-in, not obvious up-front) and effectiveness

Review Source

Marco D.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Perfect for sync database"

July 2, 2019

5.0

Pros

With Piesync it's very easy sync two databases, you can also customize the parameters based on which to synchronize the database and perform simple automations.

Cons

Piesync is not cheep for large database.

Switched from

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Zapier works on one-to-one contact one-direction actions, Piesync works with two-way full database sync.

Review Source

R. Tyler S.  
CTO  
Executive Office  
Used the software for: Less than 6 months

### "Great Sync"

May 29, 2020

5.0

Works well, but only adds contacts from one system to another (never deletes or removes anything - which is not as useful)

Pros

Keeps multiple systems in contact sync in real time

Cons

Does not remove contacts when you delete them from one system.

Alternatives considered

[Zapier](https://www.capterra.com/p/130182/Zapier/)

Reason for choosing Operations Hub

In addition; serves different purpose. Zapier is really onetime stuff, Pie sync keeps going.

Review Source

VR

Verified Reviewer  
Chief Marketing Officer  
Import and Export  
Used the software for: I used a free trial

### "Fantastic"

October 7, 2019

5.0

I had a few syncing problems because of a Mailchimp's restriction, which did not allow us to update the contact. I had a chat with the customer care; they were ready and quickly on the response and find out a workaround to fix it.

Pros

It does exactly what we were looking for. Syncing contacts between Google Contacts and our Database in Mailchimp it is crucial to communicate properly with our audience. Moreover, because we work on a weekly basis on the labels and create clusters and groups of audiences.

Cons

Actually, I did not find it yet.

Alternatives considered

[Make](https://www.capterra.com/p/154278/Integromat/)[Zapier](https://www.capterra.com/p/130182/Zapier/)

Reason for choosing Operations Hub

Easy to use, good interface, clear instructions.

Review Source

MW

Mike W.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Good tool for teams"

January 25, 2025

5.0

Pros

Op hub was very useful in connecting everyone.

Cons

The set up was a pain but overall still good product.

Review Source

VR

Verified Reviewer  
National Seminar Speaker, Federal Employee Retirement Income Expert, Safe Money Advocate  
Financial Services  
Used the software for: 2+ years

### "Cool interface for multiple contact syncs"

September 6, 2018

5.0

Pros

They just added a "leads" sync to Copper which will be really helpful. Overall a great tool.

Cons

Seems to have a little trouble with multiple platforms creating loops but that is most likely my user error and the wrong order of syncing and not the platform itself

Review Source

FG

Forrest G.  
Principal  
Management Consulting  
Used the software for: 6-12 months

### "PieSync - helpful tool to sync contacts across multiple cloud services"

June 24, 2016

4.0

Relatively easy to set up and configure, with selectable bi-directional sync, makes it a crucial component to synchronize contact info across disparate cloud services.

Pros

It works and fills the gap where disparate cloud services do not provide native sync I/O (outside of direct API or CSV import/export). With recent funding, it looks like the velocity of adding additional sync end-points is increasing. Very nice.

Cons

Currently, there is no history or logging of what happened. There isn't much documentation about what fields are synced (and/or it seems like there are fields that are not synced, that would be helpful to sync).

Review Source

Response from HubSpot

June 27, 2016

Hi Forrest, Thank you for your review. Regarding the two missing features - we are working on both of them with a launch date by the end of this summer! You will be able to see the log of all changes made to contacts in sync. Also, we will introduce custom fields syncing and mapping, meaning you will be able to sync all fields, eliminating the need for documentation on which fields are synced (as we will sync them all!). You can already find documentation in our Help Center by checking the help article of App A and then compare it to the help article of App B. I agree it's not ideal, but soon this won't be necessary anymore. We'll keep you posted once we introduce these 2 features.

VR

Verified Reviewer  
Chief Information Officer  
  
Used the software for: 1-2 years

### "PieSync is a great tool"

March 12, 2018

4.0

I was able to get the basic syncing that I needed to have done without much thought or advanced preparation. I could run a few tests easily and get the basic job done.

Pros

It was easy for me to get some sync tasks done between products in a pinch. I could easily select the products I was using and connect the mapping in a reasonable way.

Cons

I can't do any advanced customizations or advanced programming with the tool. I'm not sure how to get some of the mappings customized in the way that I want them.

Review Source

Response from HubSpot

March 30, 2018

Hi there, Thank you for your review. We try to keep our product as easy as possible so good to hear that you've managed to sync your contacts. If you'd like to setup some complex connections, don't hesitate to reach out to our support team or get in touch with our solution engineers. They would be happy to help you. Thanks, Ewout

VR

Verified Reviewer  
CEO and Founder  
Marketing and Advertising  
Used the software for: I used a free trial

### "Pie Sync Rocks"

September 6, 2018

5.0

I loved it. I really didn't need much in the way of support, and when I had one question regarding tagging I got on a conference call with them.

Pros

PieSync was super helpful as I was creating a POC for prospective client. To me it's like having a Swiss Army knife of connections vs. going out and building one or a series of them. I looked at some other solutions and found PieSync to be the best option, and the most affordable.

Cons

They need a developer's package or in my case, an agency reseller program as we're going to sell the service as part of a functional solution to a series of clients. If that exists, it wasn't easy to find on their website.

Review Source

Response from HubSpot

September 10, 2018

Hi there, great feedback! Really appreciate the 5 star review. There is a reseller program available. Just click on this link: https://www.piesync.com/partner/expert/ Cheers, The PieSync Team

Lee A.  
Founder  
  
Used the software for: 6-12 months

### "Great, seamless syncing with CRM"

January 4, 2018

5.0

Ease of managing contacts, clients and leads.

Pros

PieSync seamless syncs both ways from our company contacts to our CRM - this allows us both to manage contact information and updates on either platform and also to easily add our contact's full records to our CRM for ease of adding sphere contacts or people made via email introductions.

Review Source

Response from HubSpot

March 30, 2018

Hi Lee, What a great review!! Let us know if there is anything we can improve. Thanks, Ewout

NM

Nuno M.  
Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Flawless real time sync"

January 19, 2018

5.0

I have several CRMs constantly updated from a single point of entry. This gives me piece of mind as I'm no longer tied to a CRM platform, I can switch tool as I please.

Pros

Real Time sync and two way sync. It just works, I can rest assure all my CRMS are up to date. Really easy to setup too.

Cons

Price plans change based on number of contacts or integrations. It gets quite high. I dont believe the number of contacts one manages correlates with the size of the business.

Review Source

Response from HubSpot

March 19, 2018

Hi Nuno, Thank you for your feedback and your awesome review. I'm really happy we have been able to save you time with updating your CRMs. If you have any questions about our pricing, don't hesitate to reach out to our support team. Best, Ewout

TS

Tushar S.  
strategic partnership & Alliances  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best leads management platform"

February 17, 2023

5.0

great

Pros

this software makes life more hassle-free by managing the operations work more accurately

Cons

it can include more filters which will make it more easier

Review Source

Jim C.  
Managing Partner  
Staffing and Recruiting  
Used the software for: I used a free trial

### "Practical tool for synchronization of ZOHO CRM and Phoneburner databases "

February 21, 2019

4.0

So far so good. It will be a timesaver and improve my productivity and overall quality of my data across 2 systems. Clearly I’d prefer that ZOHO and Phoneburner work directly on a synchronization function so I could avoid another vendor and related monthly fee.

Pros

Enables continual syncing of my prospects in ZOHO CRM with my Phoneburner auto dialing SaaS. Setup was simple and the synchronization works well.

Cons

It took some work to correctly configure the initial synchronization of data and although the help videos were good it was not as intuitive as I would have hoped for. Plus the pricing is based on volume of data records synchronized so not sure yet if the value will support the cost beyond the 2 week free pilot.

Review Source

Fábio P.  
Co Founder  
Information Technology and Services  
Used the software for: 6-12 months

### "Great functionality"

June 21, 2016

5.0

PieSync has turned into a mandatory tool in my toolkit. Its web-based, automatic, sync between OnePageCRM and Google Contacts has saved me invaluable amount of time and effort in keeping all my data in sync.

Pros

\- Automatic sync - Effortless, cloud functionality

Cons

\- Does not sync the images (thumbnails) of OnePageCRM to Google Contacts (useful to see who is calling when contacts sync back to iPhone / Android) - Dashboard does not report which Contacts were synced (just the total amount of sync operations on a single day).

Review Source

Response from HubSpot

June 22, 2016

Hi Fábio, Great to hear you save lots of time by using PieSync! Regarding the Cons: - Thumbnail sync is in our pipeline, we should be launching in Q4. - Logging feature will be launched this August. We'll keep you updated when these new features are released.

Vitali K.  
CEO |  
Accounting  
Used the software for: Less than 6 months

### "Like a Zapier but as two-way synchronization data"

November 14, 2018

5.0

We use for synchronization between the mailing service Mailchimp and CRM System Bitrix24

Pros

Setup takes you 5 minutes, and then everything works in automatic mode. Changes in one service will instantly reflect in another. Real time savings, previously there was a lot of manual A large number of supported apps + constant updating and adding new apps however, the priority of the order is decided by the voting of the service users

Cons

Configure sync only between two services. If you want to set up synchronization between the three services, you will need to create 3 pairs of links: between 1 app and 2 app, between 1 app and 3 app, then between 2 app and 3 app

Review Source

Mickey M.  
Partner and Technical Director  
Internet  
Used the software for: 6-12 months

### "Solid app"

June 21, 2016

5.0

It's been hard to find a good contact syncing app, and PieSync does exactly what it says. My issue with other similar apps is a shortcoming of connected services; PieSync keeps adding more and more, making it incredible useful for us!

Pros

It's fast, efficient and affordable.

Cons

None, really. I kind of wish they'd add more services, but they have a ton already and they're doing a great job of adding more on a regular basis.

Review Source

Response from HubSpot

June 22, 2016

Hey Mickey, Your comment put a big smile to our development team! They are determined to code even faster now :) Don't forget to vote for services you want to connect with that are in our pipeline. We prioritize the release dates based on votes from our visitors. You can cast your votes on piesync.com/connections

VR

Verified Reviewer  
Operations Manager  
Hospitality  
Used the software for: 6-12 months

### "Easy Peasy"

January 5, 2019

5.0

Simple to set up and data changes are pushed through quickly. Support is amazing and will work with you to get rules for syncing up and running smoothly. Zapier can do something similar (and was what we used previously) but PieSync is simpler and

Pros

Set and forget - a few minutes to set up your rules and then it's done. Support is amazing - emailed asking for a new filter option and they created immediately for us. Once set up it just works.

Cons

Using email as the data match can make it a little harder if a contact changes to a new company and then receives a new email address. A unique identifier would be a better option

Review Source

VR

Verified Reviewer  
Marketing manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Synchronise all your date across different cloud apps..."

January 13, 2019

5.0

Syncing contacts between CRM and saas apps.

Pros

Piesync is a really clever app that saves us a lot of friction. It allows a seamless 2-way syncing of contacts or other data accross the whole app stack.

Cons

The list of supported apps is long but we would like to see more of them added. I suggested some products to PieSync team, but they have not included them yet.

Review Source

Cenk T.  
Founder and CEO  
E-Learning  
Used the software for: Less than 6 months

### "Reliable and works like a charm"

October 9, 2018

5.0

Pros

PieSync works as designed, it is great for two syncs. I synced my ESP Drip and CRM ZenDesk - it was just great and worked from the 1st moment. It was flexible in three ways: 1) I could add custom fields, sync custom values 2) Set triggers to start to sync (I didn't have to sync everything) 3) Send custom values to either side Recommend it to everyone. The support team is also great and responds in good detail.

Cons

The product is very reliable but the pricing is on the high side.

Review Source

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