# Pike13 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Pike13 the right Class Registration solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225933/Pike13/reviews --- Pike13 4.1 (140) [View alternatives](https://www.capterra.com/p/225933/Pike13/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Pike13 Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews EO Edgardo O CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I was able to book events, schedule classes, integrate it to my website, contact customers, it was very easy to use, pricing was excellent pricing was really good, CC back-end charges were a lot better than the last software I can from, and customer service was excellent.“ April 7, 2025 MG Mike G CEOEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Periodic 500 errors completely take our business down as we rely on Pike13 as a core part of sales, client bookings and schedule management. When the site goes down, we've had to turn away customers who were about to sign up, and we had no ability to check schedules or register them.“ September 13, 2023 JT Jason T Owner, coach, personal trainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Having information organized and easy to find. If I needed to add a membership or alter one (skip a month or hold a payment) it’s super easy.“ June 2, 2025 MG Mike G CEOEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I've been using Pike13 for just over a year now and am absolutely shocked at how often the site slows down to an unacceptable and unusable level - stalling our business during busy periods.“ September 13, 2023 EO Edgardo O CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Pike13 was a great software for my gym business.“ April 7, 2025 KG Kim G OwnerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “I only get emails.“ May 17, 2023 GM Gabrielle M PrincipalEducation Management, 2 - 10 employeesUsed the software for: 1-2 years. “It was easy to schedule classes.“ January 20, 2025 SR Stephanie R Owner/General ManagerMusic, 11 - 50 employeesUsed the software for: More than 2 years. “It is quite frustrating when it is slow.“ September 19, 2023 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marissa D. Independent Business Owner Used the software for: 2+ years ### "We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate." June 4, 2018 5.0 Pros Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time. From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version. And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer. Cons The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times. But I cant even call it a complaint. I had to really think of something to answer this question. Review Source Response from Pike13 June 6, 2018 Hi Marissa, Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see. Thank you, Cindy Schneider Manager, Customer Success EO Edgardo O. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Pike13 gym software " April 7, 2025 5.0 I used Pike13 for about a year and a half when I switched over from another software. The transition and the team really took care of me. They helped get through all of the transferring of clients, setting up the software, and the follow up to make sure it as running correctly. Pros Pike13 was a great software for my gym business. I was able to book events, schedule classes, integrate it to my website, contact customers, it was very easy to use, pricing was excellent pricing was really good, CC back-end charges were a lot better than the last software I can from, and customer service was excellent. Cons There wasn't a lot of things that I would say was a con. It didn't have as many options that I needed, i.e. customization. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Pricing was abut the same. The main difference was in the charge of the credit card fees. This easily made it worth the switch. they were priced similarly. Review Source KG Kim G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Very disappointed and frustrated " May 17, 2023 2.0 My experience in the last year has been so horrible. Pike 13 is the worst vendor I’ve ever worked with. Pros They used to have customer service. And I could speak with a live person. Now I can’t. I’ve requested to speak with someone over 2 months ago and no one has called me. They only send emails and ask me why I want to talk to a representative. I want to talk to them I want to them to hear what I have to say about there product and customer service. Cons I switched from Mind Body to have better customer service and experience. The last 2.5 years with Pike customer support has gone way down hill. I’m very disappointed. I asked for a call from a representative and no one will call. I only get emails. I want to talk to a real person. Reason for choosing Pike13 They were a local company and the service was great at the beginning. Now 4 years later, I can’t even get a live person on the phone. Review Source RL Rebekah L. business owner Entertainment Used the software for: 2+ years ### "Outstanding Software!" August 16, 2019 5.0 Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software. Pros I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful. Cons The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Pike13 I have heard terrible things about Mindbody. It's hard to set-up, etc, they are raising prices and the worst part is how intrusive they are with their advertising. They won't stop calling or e-mailing me!!! Review Source Response from Pike13 August 20, 2019 Hi Rebekah, Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback! Thank you, Cindy Schneider Director of Customer Success MW Michelle W. General Manager Music Used the software for: 2+ years ### "Great "real time" scheduling" January 21, 2022 5.0 Pike13 has everything we need and continues to evolve and change with the business. I really do like the most recent update! Pros This software processed our monthly billing, scheduling, cancellations, and more. If this software went down, we wouldn't be able to operate our business. Thankfully, in the 7+ years I've been using it, I haven't had to worry about that. Cons I wish that we were able to send emails to a whole schedule for the day. For example, if we need to send an informational email to our schedule, we have to do that for each person. We are able to cancel a whole day, just not send them a mass communication without cancelling. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) It was too difficult to manage and had no reporting options Review Source KS Kimberly S. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Limited features and terrible customer service" December 24, 2020 1.0 Pros Pike13 is easy to set up and easy to use for the most basic services. Cons Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Pike13 The platform seemed aesthetically pleasing and functionality offered everything I needed at the time. However, as my business grew, Pike13 became more and more limited and did not meet my needs. Also, customer service was lacking. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody was more difficult to set up at the time (2013) and the software was not user friendly. Review Source Response from Pike13 December 31, 2020 Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success DG Dan G. President Health, Wellness and Fitness Used the software for: 2+ years ### "Used Pike13 (formerly FrontDesk) for years" April 14, 2020 5.0 Overall I was pretty happy the experience, eventually we decided to part ways though. Pros Very stable platform, app made it easy to access / manage remotely. Cons I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded' Alternatives considered [Wodify](https://www.capterra.com/p/159663/Wodify/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Pike13 Seemed like a simpler platform at the time. Good social media reviews. Review Source Response from Pike13 April 16, 2020 Hi Dan, Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well. Thank you, Cindy Schneider Director of Customer Success JT Jason T. Owner, coach, personal trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for administrative tasks" June 2, 2025 4.0 The day to day business and billing went well and was relatively easy to manage, I just needed more from the software Pros Having information organized and easy to find. If I needed to add a membership or alter one (skip a month or hold a payment) it’s super easy. Cons It did not suit my business well. The software seemed built around martial arts studios not small box gyms Review Source Brittnee B. Artist Development Music Used the software for: 1-2 years ### "Avoid... You will thank me later!" October 5, 2018 3.0 I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients. Pros Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders. Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game. Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it. Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Cons Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email. On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it. Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message. Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get. Review Source Response from Pike13 October 9, 2018 Hi Brittnee, Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request. Thank you, Cindy Schneider Manager, Customer Success Kevin E. Managing Partner Health, Wellness and Fitness Used the software for: 2+ years ### "What I LIKE about PIKE!" September 27, 2018 5.0 Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals. Pros High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities. Cons Inability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan. Review Source Response from Pike13 October 1, 2018 Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success MM Mike M. Treasurer/CIO Education Management Used the software for: Less than 6 months ### "Best All Around Management Software for our Music School" August 23, 2016 4.0 We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make. So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold. All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed. Pros Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also. Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance. I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.) Cons The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish. The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both). These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline. Hard copy printouts are also not very impressive for the schedules and reports, although they're functional. Review Source Response from Pike13 August 26, 2016 Hi Mike, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback. We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business. We'll share more info with you as soon as it's available to share. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team KN Krista N. Program Director Sports Used the software for: 1-2 years ### "We like it!" August 22, 2016 4.0 Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product! Pros Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too. Cons We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk. Review Source Response from Pike13 August 26, 2016 Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team LP Liz P. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Not worth it" April 18, 2017 2.0 I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product. Pros Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time. Cons Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer. Review Source MQ Mallory Q. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Green Locus" September 7, 2018 4.0 It has been great for my business but I do feel for the high price it should have a lot more features and be easier to use for the problems I listed above. Pros I enjoy the options for courses and series and most things I can figure out on my own without calling customer service so it is easy to use. I like the reports feature and making schedules is pretty easy as well. Cons I dislike that there is not a retail option to track retail, make labels, track inventory. So much extra work. I wish there was an app or easy way for clients to access their schedules. I have trouble understanding the revenue screen sometimes. I also dislike that I cannot use a dependent's parents credit card that is saved. For example, if enrolling a child who has a credit card saved under the parent, it doesn't show under the child so I have to enroll the parent in the class to charge that card. I will probably look into MindBody for next year because of the inventory issue and I have heard it is similar in price to Pike? I also would like to use the app "Loyal Snap." Many studio owners have said it is AMAZING for retaining clients and inviting clients back and I saw that app is only compatible with MB. If Pike was much cheaper I would like it more since it doesn't have the same features as MB, I don't think it should be the same price. Also would love training videos/tutorials to train staff and for myself when I started. A manual only option is not helpful for most people. Review Source Response from Pike13 September 10, 2018 Hi Mallory, Thank you for the feedback and suggestions. Your account manager will reach out to you to gather specifics and use cases. Thank you, Cindy JS Julie S. Franchise Training and Support Used the software for: 2+ years ### "Pike13 works very well for our 85+ swim school franchise. User-friendly and quick learning curve!" March 16, 2018 5.0 Pros The software is very user friendly and has a quick learning curve for new users. Scheduling classes, managing multiple locations, processing automatic recurring billing for tuition, and booking recurring appointments are at the top of the list. Having the ability to see class openings across the week allows staff to quickly sell enrollments to new and existing customers. Scheduling new classes is a simple process with just a few clicks. Customizing memberships is also a simple process and billing is automatic. Pike13's Customer Service is outstanding and they really listen to feedback from their clients. Cons The lag time in reporting is frustrating. I would like to see all reporting in real-time. I would also like the ability from the Franchisor side to control the standard service offerings across all locations. Review Source Response from Pike13 March 21, 2018 Hi Julie, Thank you so much for the review. We are thrilled that so many things work well for the franchisees and corporate. And we appreciate the feedback on how the product can be improved. We will continue to make updates to the software and are happy to have you and your team with us while we do this! Thank you, Cindy Schneider Manager, Customer Success IB Ilias B. Owner Used the software for: ### "Review from a Salsa school owner" April 11, 2016 4.0 I tested many management systems and my final choice was Front Desk. The main reason is that the front end and back end are well thought out and well layout. It doesn't take university level training to run this platform. It was made to be simple first. When testing some other platforms i would get lost in the setup process and I'm very knowledgeable of all tech stuff... The sales staff and support staff is uber friendly and you always get the impression you're calling a friend.... Here in Quebec we have bilingual costumers. The system doesn't allow on the costumer side to pick their language. Once you pick your language all the system will reflect that language. This is an issue for some of our costumers and this could be a cool options to offer in the near future. Also, some of the french translation are bizarre and inaccurate' and some sections aren't fully translated. There's some annoying bugs ( i already sent all this to their support team) 1. Locations don't display correctly this is confusing for my customers... Its been a couple of months and it hasn't been fixed... We have 3 locations and sometimes the incorrect location would show up on the client sent bills... I always get confused clients calls) 2. Not having a direct call line was a problem sometimes... 3. Bugs are fixed a little slow to my liking. 4. The selling enrollment layout on the admin side is just a mess' we have about 40 enrollments that we sell and they are organized randomly' we can't manually organize them either' so every time we sell stuff we have to go one by one' we loose a lot of time doing this. 5. There's no possibility to show and make a client accept terms and conditions in enrollments' its possible in classes but not enrollments' don't understand why? Pros Friendly customer service Ease of use Easy to setup Clear Apple like layout Cons No possibility to call... They will call you if you request' Email support sometimes slow to respond more than 48 hours Follow up on bugs is somewhat shaky.. sometimes I wouldn't get a return email 95% of our clients didn't sign the Docusign waiver upon registering' so the implementation of this option is not great More bugs than I expected Future wants Capacity to segment each class in man and women section. Very use full when you run a latin dance school ( Mindbody gives you this option by putting a lead and follow option to each class ) Review Source JS Jennifer S. School Manager Music Used the software for: 2+ years ### "Music School using Pike13" February 1, 2019 4.0 I really like the system if the refund can be fixed. Pros It schedules, emails clients, bills, reports and keeps me on track. Cons The refund process, there is no safety net. If you have a new employee they could easily refund the tuition without any stop gap. There needs to be a level of security such only allowing owner level to refund, at the very least force you to comment why your refunding or have to put a code in. We deal with thousands of dollars and it could all be refunded with 1 click of the mouse. I have used this software for almost 3 years and have to train that NO one other than me is allowed to refund. Review Source Response from Pike13 February 7, 2019 Hi Jennifer, Thank you for taking the time to review the software and provide feedback on the refund process. We have provided your feedback and scenarios to our team. Thank you, Cindy Schneider Director of Customer Success DJ Daniel J. Founder And President Performing Arts Used the software for: 2+ years ### "Game changer!" January 21, 2022 5.0 Pros We love the ability to keep everything in one place. Cons Note: not a con but would be great to have the ability to directly use pike for processing instead of a third party. Same with paycheck and direct deposits For employees. Review Source DR Drew R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Solid Platform" January 5, 2017 4.0 Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process. Pros It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds Cons It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result. Review Source Response from Pike13 January 12, 2017 Hi Drew, Thank you for the feedback. We're glad you're enjoying Front Desk so far. Please don't hesitate to get in touch if there is anything we can do to help. Best, Kris and the Front Desk team AF Amy F. Owner Used the software for: 2+ years ### "Front Desk Review" August 23, 2016 4.0 As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc. Pros Ease of setting up class schedules, client profiles, credit card billing. Cons I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results. Review Source Response from Pike13 August 25, 2016 Hi Amy, Thanks so much for your review! I'm glad that Front Desk has helped make your life and running your business easier. Your feedback is important to us as we continue to improve and build our product, and the reporting feature is one of the areas that we're looking at. As always, please don't hesitate to contact our support team at support@frontdeskhq.com if you ever have any questions or experience any issues with your Front Desk. Sincerely, Katie and the Front Desk Team KS Kyle S. Director of Business Development Sports Used the software for: 2+ years ### "PIKE13 is great for recurring billings and online bookings!" January 6, 2021 5.0 Overall our experience was exceptional, we are still using and will continue to use PIKE13! Pros Direct online booking for clients, the ability to require a stored credit card in order to reserve time on our schedules, recurring billing and payments, links to MailChimp email marketing, simple interface, easy to navigate and work together among teammates. Cons No PIKE13 integration to our main Web site aside from Widgets. It was like managing and having two Web sites, somewhat redundant. Customer support is via email. It's hard to get a hold of a person directly but they do their best. Review Source JS Jason S. teacher Used the software for: 2+ years ### "Cindy at customer support is the best!" April 27, 2018 5.0 Pros Booking feature works the best for our business. Since we deal with many people booking lessons with various teachers I like that everything is automated and we get notifications for canceled and booked lessons. Cons It takes a bit to learn, but if you book time with support it makes it much easier. I have a few things on my wish list for our business, but it seems like they are always trying to add feature. I hope they add the ability to book rooms in the future Review Source Response from Pike13 April 30, 2018 Hi Jason, Thank you so much for the review and the feedback. We will be sure to let you know if booking rooms becomes a feature and appreciate your request. Thank you, Cindy Schneider Manager, Customer Success DR Don R. Owner Used the software for: 2+ years ### "I've been a client with these guys for over 3 years and they continually increase their prices on me" June 4, 2018 2.0 Pros It's great for signing people in. Auto bill pay is nice but is it really anything that another company can't do? Not sure. Cons They don't like to take care of their longtime customers. Instead of grandfathering them into the rates they've agreed to, they continually increase prices and use semantics to say they are adjusting your discounted rates. Strongly considering looking elsewhere. Review Source Response from Pike13 June 6, 2018 Hi Don, Thank you for providing your feedback and experiences. Your account manager has been and will continue to be in contact with you regarding your concerns over the price increase. Thank you, Cindy Schneider Manager, Customer Success KD Kisar D. Owner Used the software for: 2+ years ### "I think the customer service is great. It was easy to schedule a meeting. " June 8, 2018 5.0 Ease of use. Pros I like that it does it is not "Shut Down" often. It is pretty reliable when it comes to processing payments for purchase requests, etc. Cons I wish there was a 24 hour live chat that we can use in case we need support after hours. I also wish we could auto debit our personal training clients when they only have 1 session left. Review Source Response from Pike13 June 11, 2018 Hi Kisar, Thank you for your feedback and review. We appreciate knowing what works for our customers and what features they would like to see. As we continue to improve our product, we will let you know. Thank you, Cindy Schneider Manager, Customer Success KH Kristen H. Owner Used the software for: 2+ years ### "The Pike13 team is great at helping us work with the software to meet our unique needs. " June 6, 2018 4.0 Pros Deatiled reporting options. Easy check-in. Cons Lots of steps to sign people up then check them into a service. Too little information visible when you check someone into a service. Notifications about missed payments or notes on the client are not visible immediately upon lookup/check in. Review Source Response from Pike13 June 7, 2018 Hi Kristen, Thank you so much for the review and the feedback. It is good to see what our customers would like to see to make their every day tasks easier. As we continue to improve our product, we will keep you updated. Thank you, Cindy Schneider Manager, Customer Success Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.