# SurePayroll Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurePayroll Software - reviews, pricing plans, popular comparisons to other Payroll products and more. Source: https://www.capterra.com/p/225706/SurePayroll --- # SurePayroll Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurePayroll ## What is SurePayroll? SurePayroll is a cloud-based payroll software designed for small businesses that helps simplify and manage the payroll processes. It also assists with tax management, HR, and benefit services. The system includes unlimited payroll runs, direct deposit, tax calculations, and automatic payroll functionality. In-depth reporting features provide insights into payroll and benefits, while integration with most accounting software streamlines financial tracking. ## What is SurePayroll used for? [Payroll](https://www.capterra.com/payroll-software/)[Direct Deposit Payroll](https://www.capterra.com/direct-deposit-payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Overall rating Based on 305 user reviews Reviews sentiment Positive 79% Neutral 6% Negative 15% Pros & cons Intuitive payroll management platform Affordable payroll solution Unreliable customer service experience Frequent tax filing errors Starting price $20 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurePayroll?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.paychex.com&name=SurePayroll) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurePayroll 4.2 (305) VS. [4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price $20 Flat Rate, Per Month Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (304) Ease Of Use 4.8 (4,263) Value For Money 4.2 (275) Value For Money 4.7 (3,915) Customer Service 4.0 (283) Customer Service 4.7 (4,017) ## SurePayroll alternatives Highest Rated [4.9 (4,603)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month [4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing [4.6 (4,191)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month [4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/225706/SurePayroll/alternatives/) ## Who uses SurePayroll? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive payroll management platform 88% positive reviews out of 95 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and simple workflows. Unreliable customer service experience 40% negative reviews out of 118 Some users report customer support is slow, unhelpful, and lacks effective follow-up or resolution for issues. Affordable payroll solution 88% positive reviews out of 33 Most users report pricing is competitive, offering strong value and cost savings compared to alternatives. Frequent tax filing errors 45% negative reviews out of 47 Some reviewers describe tax filing issues, including incorrect submissions, delayed payments, and difficulty resolving problems. Adam S CEO, 2 - 10 employees. "I used Surepayroll in 2022 and recently heard from the IRS that Surepayroll hasn't submitted my tax dollars. " Streamlined onboarding process 86% positive reviews out of 29 Most reviewers find setup quick and hassle-free, with helpful guidance and minimal configuration required. Charlotte B Business Manager, 11 - 50 employees. "The set up process is easier than some because there is a dedicated person who helps you set up a company in SurePayroll." Lengthy and frustrating phone support 88% negative reviews out of 32 Most users report phone support involves excessive hold times, frequent callbacks, and inconsistent assistance quality. Robert K Manager, 2 - 10 employees. "They don't listen to your issue, constantly talk over you and interrupt, and then drop your call if you dare to ask them to listen to your issue." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payroll Management 4.3 (72) 69.44% of 72 reviewers that rated this feature as important or highly important It helps you manage payroll efficiently with user-friendly tools for scheduling, updates, and reports. Reviewers appreciate the straightforward interface, easy navigation, and control over payroll tasks. Some users report frustration with data entry and making changes after payroll is submitted. Direct Deposit 4.8 (62) 80.65% of 62 reviewers that rated this feature as important or highly important With direct deposit, you can pay employees quickly and reliably, regardless of location. Reviewers appreciate its ease of setup, timely payments, and flexibility with any bank. Some users mention occasional delays and wish switching between direct deposit and checks was more seamless. Tax Compliance 4.3 (59) 74.58% of 59 reviewers that rated this feature as important or highly important SurePayroll offers automated tax compliance, handling filings and payments for you. Users think this capability saves time, reduces stress, and helps avoid penalties. Reviewers appreciate easy access to tax records, but some report issues with tax submissions and document access. W-2 Preparation 4.8 (52) 76.92% of 52 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. Employee Database 4.4 (50) 44.00% of 50 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Payroll Reporting 4.6 (50) 76.00% of 50 reviewers that rated this feature as important or highly important View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more SurePayroll 47 features Track 401(k) participant contributions and employer match Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Find and manage potential candidates and their applications and resumes through the recruiting life cycle Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Print paychecks issued to confirm payment of wages or salary Manages compensation such as salary, bonus, and benefits processes, aligning with policies Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels With direct deposit, you can pay employees quickly and reliably, regardless of location. Reviewers appreciate its ease of setup, timely payments, and flexibility with any bank. Some users mention occasional delays and wish switching between direct deposit and checks was more seamless. Store and organize documents in a centralized system Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Gateway through which employees can access the system Software specialized for accountants and accounting firms Designed for small businesses Set up and manage health insurance benefits for employees Manage and track employee attendance Access the system via a mobile application Manage and support multiple locations Pay employees in multiple states with correct tax deduction amounts in each Select benefits and provide information needed to participate in a benefit via an online portal It helps you manage payroll efficiently with user-friendly tools for scheduling, updates, and reports. Reviewers appreciate the straightforward interface, easy navigation, and control over payroll tasks. Some users report frustration with data entry and making changes after payroll is submitted. View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up and manage retirement benefits for your employees Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Calculate tax and make deductions on gross income from sources like wages, investments or self-employment SurePayroll offers automated tax compliance, handling filings and payments for you. Users think this capability saves time, reduces stress, and helps avoid penalties. Reviewers appreciate easy access to tax records, but some report issues with tax submissions and document access. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Request, track, and manage time off requests and vacation time Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages SaaS, web-based, online deployment Get Advice We can help you find the software with the features you need. Features 4.1 (293) 4.1 Based on 293 reviews ## Pricing Value for money 4.2 (275) Free Trial [View pricing plan details](https://www.capterra.com/p/225706/SurePayroll/pricing/) No Tax Filing $20.00 Flat Rate,Per Month It includes: - Run payroll in 3 simple steps - Schedule payroll to run automatically - Unlimited payroll runs and free 2-day direct deposit - Reports & paystubs available online 24/7 - Supports W-2 employees & 1099 contractors Full-Service $29.00 Flat Rate,Per Month Full-Service Household $39.00 Flat Rate,Per Month It includes: - Signature-ready Schedule H Value for money 4.2 (275) 4.2 Based on 275 reviews ## Integrations [ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ AccountEdge](https://www.capterra.com/p/222114/AccountEdge/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (283) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (283) 4.0 Based on 283 reviews ## User reviews Overall rating 4.2 Based on 305 reviews Filter by rating 5(189) 4(52) 3(18) 2(14) 1(32) Mentioned topic Sorted by most recent OD Olga D. Pharmacist Hospital & Health Care ### "Review from small business owner" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 9, 2026 It was pretty smooth initially, however, it seemed that withholding customization wasn't as comprehensive as in other payroll services and customer service was very difficult to get a hold of. Pros It was easy to set up and use, especially without prior experience in running payroll. Also, I like that they offer free trial. Cons I wish customer service would be more accessible and be able to provide comprehensive answers when finally getting to speak with a representative. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Allison H. Operations Manager and HR Non-Profit Organization Management ### "The Best Payroll Assistant I could ask for!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 My overall experience with SurePayroll is positive. Their software is for the most part very intuitive, and reasonably priced. Just be sure to upload any and all IRS letters you get, and reach out to them via Contact Us for any questions. They provide good support! Pros My enthusiasm for using SurePayroll can be summed up in 3 words: Ease of Use. Whether you are paying Salaried employees, or Hourly -SurePayroll can work with your needs! They handle the filing of 941's and any other Payroll Related taxes - and make issuing tax related documents to your employees a breeze every January! You are also sent helpful emails when there is a holiday coming up, so you know to run your payroll early! I also get emails when an employee's Birthday or Wor-aversary is approaching! Cons I have to say for all my years running payroll, the part I like \*least\* has to be adding a new state to your payroll. This process is going to be a pain no matter what software one uses, but I feel like there could be a more streamlined process in place. Also - I have not tried this in a while, but if you would like to pay a 1099 contractor via direct deposit, and they use a Tax ID number rather than a SS#, you are going to hit a snag. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reasons for choosing SurePayroll Surepayroll was less expensive for the number of Employees being compensated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA JANINE A. Business Owner Accounting ### "Payroll is a breeze!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 I have been working with SurePayroll for almost a decade and have been more than satisfied with my partnership. Pros SurePayroll makes payroll and managing employees a breeze! The customer support is stellar compared to other companies I have worked with, not to mention it being a great value for the money! Cons I like the majority of things about SurePayroll, but they are limited as to Simple IRA Roth deductions for employees. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing SurePayroll SurePayroll was a more extensive program with better customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Vicki L. Administrator Environmental Services ### "Not a bad software but don't believe them regarding Referral Rewards" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 30, 2025 I find them to spend most of their time on marketing new clients but neglecting to take of the clients once they have signed up for the services. Pros Ease of onboarding employees, even during mid-year switch. The process was pretty easy and I worked closely with staff to insure accuracy. Cons Their promises to pay rewards for referrals and never follow through. When I contact anyone; I always get the answer "not my dept" Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) I switched to Sure Payroll for the price offer and it's a lower cost than QBO. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing SurePayroll Costs savings of processing payroll and per employee monthly fee. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Terri K. Owner Retail ### "BEAWEAR!!! NO SURE PAYROLL SERVICE" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2025 I wasted my time and money on nothing but bad customer service from the Sure Payroll service company Pros I HATE SURE PAYROLL SERVICE COMPANY!!!! No service but Money takers. They will take your money with no better service. They have been charging the monthly service fees till April 2025, even though I called them to cancel the service last year, 2024. I changed the payroll service company to QUICKBOOKS/Intuit, the best company, with no hassle. Cons CUSTOMER SERVICE IS TERRIBLE. DO NOT WASTE YOUR TIME. NO EXPECTING BETTER PAYROLL SERVICE FROM SURE PAYROLL Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mikayla S. Director of Data Strategy Education Management ### "Great Payroll System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 21, 2025 Pros Ease of use and how it shows the breakdown of money taken out of paychecks Cons There isn’t anything I particularly dislike about the system! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Julio G. Accounting Food & Beverages ### "They are a good service but they do not pay the referrals as they promise. " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 26, 2025 Other than the service i think they are pretty good. Pros Customer Service is Great! They really seem to have a good sales team, and helo you set up. Cons They promise a referral program but they dont pay, I waited the 90 days they ask and payment never came. So dont waste your time recommending them any referrals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Ja Keya A. Manager Real Estate ### "I think this is a good quality payroll system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 24, 2025 For small businesses wanting easy-to-use and budget-friendly payroll with lots of features, SurePayroll is worth considering. However, it's important to know that some people have had trouble with their customer support and account handling. Pros The fact that they help with tax filling is definitely a plus. Cons The customer service took a long time to reply Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JQ Jorge Q. Owner Individual & Family Services ### "Don't Use for Household or Nannies" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 24, 2025 Disappointing, not a full-service provider, nickel and dime you. Pros Low upfront rate or promo. If you refer or get a referral you can make a few $100s. Cons They will lure you in with a low rate or promo and then ask for additional money to do the basic tax stuff, such as issue W2s and file and pay yearend taxes. There are also several fees and add-ons they try to charge you. Their customer service agents will over-promise and tell you things that are not accurate, so then you have to deal with another agent to fix the issues. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing SurePayroll Lower starting price and a nice referral bonus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Katie F. Owner Chemicals ### "SurePayroll is so easy to use! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2025 I am very pleased with SurePayroll because it is user friendly. The process to submitting payroll is quick and simple. SurePayroll does most of the work for me in terms of calculating taxes and evem filing quarterly taxes for me! I highly recommend SurePayroll. Pros It is so easy to use and there is a team dedicated to help teach you step by step what to do. Cons I am a fairly new business, so understanding what they take care of vs. What my responsibilities are (tax info for example), was a little confusing at first, but certainly not their fault. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing SurePayroll At the time of searching for payroll help, I wasn't using Quickbooks online to track my expenses/income, so I wasnt familiar with that process. I was looking for something quick, easy and helpful; which SurePayroll has exceeded! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/225706/SurePayroll/reviews/) Popular comparisons [Deel vs SurePayroll](https://www.capterra.com/compare/205015-225706/Deel-vs-SurePayroll)[Rippling vs SurePayroll](https://www.capterra.com/compare/172127-225706/Rippling-vs-SurePayroll)[RUN Powered by ADP vs SurePayroll](https://www.capterra.com/compare/185859-225706/RUN-vs-SurePayroll)[Paylocity vs SurePayroll](https://www.capterra.com/compare/86714-225706/WebPay-vs-SurePayroll)[ADP Workforce Now vs SurePayroll](https://www.capterra.com/compare/155895-225706/WorkforceNow-vs-SurePayroll)[Patriot Payroll vs SurePayroll](https://www.capterra.com/compare/116050-225706/Patriot-Payroll-vs-SurePayroll)[Gusto vs SurePayroll](https://www.capterra.com/compare/131882-225706/Gusto-vs-SurePayroll)[Paychex Flex vs SurePayroll](https://www.capterra.com/compare/119841-225706/Paychex-Flex-vs-SurePayroll)[Paycor vs SurePayroll](https://www.capterra.com/compare/133745-225706/Paycor-Perform-vs-SurePayroll)[Dayforce HCM vs SurePayroll](https://www.capterra.com/compare/205376-225706/Dayforce-HCM-vs-SurePayroll) [Paycom vs SurePayroll](https://www.capterra.com/compare/130949-225706/Paycom-vs-SurePayroll)[Asure vs SurePayroll](https://www.capterra.com/compare/159581-225706/Payroll-Tax-Management-vs-SurePayroll)[isolved vs SurePayroll](https://www.capterra.com/compare/164417-225706/iSolved-vs-SurePayroll)[Proliant vs SurePayroll](https://www.capterra.com/compare/187093-225706/Proliant-vs-SurePayroll)[QuickBooks Payroll vs SurePayroll](https://www.capterra.com/compare/174981-225706/QuickBooks-vs-SurePayroll)[PrimePay vs SurePayroll](https://www.capterra.com/compare/156904-225706/PrimePay-vs-SurePayroll)[QuickBooks Online vs SurePayroll](https://www.capterra.com/compare/190778-225706/QuickBooks-Online-vs-SurePayroll)[Workday HCM vs SurePayroll](https://www.capterra.com/compare/66908-225706/Workday-HCM-vs-SurePayroll)[UKG Ready vs SurePayroll](https://www.capterra.com/compare/198579-225706/UKG-Ready-vs-SurePayroll)[greytHR vs SurePayroll](https://www.capterra.com/compare/150850-225706/greytHR-vs-SurePayroll)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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