# Page 9 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 9 - Reviews of Guru ## Showing most helpful reviews Showing 201-225 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AV Anastassiya V. Support Associate Package/Freight Delivery Used the software for: Less than 6 months ### "Honestly pretty good" October 25, 2024 5.0 Pros Quick access to cards that can help in any situation Cons Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since every case is figgerent Review Source KS Krishna S. Technical support agent Information Technology and Services Used the software for: 1-2 years ### "How I use Guru Tool in my organisation" July 10, 2024 4.0 Guru's capacity to expedite knowledge retrieval and organization inside teams and organizations is widely recognized. Users like how easy it is to use and how well it integrates with other widely used applications, such as Slack, to improve daily operations by providing easy access to important information within the workflow. Pros Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity.Because the platform offers mobile apps, browser extensions, and Slack integration, information is easily accessible no matter where you are. Cons It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget.The platform can become overwhelming when dealing with large amounts of information, making it challenging to locate specific information fast without appropriate tagging and categorization. Review Source AO Alina O. Call center Consumer Services Used the software for: 6-12 months ### "Sastifactoria" September 3, 2024 5.0 es facil de usar facikl de buscar y da los resultados rapido Pros es muy facil de usar y se encuentra todo facilmente Cons de repente su diseño ppero no es tan relevante Review Source BAP Baby Ann P. Shopify Plus Specialist Consumer Services Used the software for: 1-2 years ### "I truly highly recommend Guru to all! It's a great app you could ever used!" July 3, 2024 5.0 It was the best tool I have ever used my entire life even in my past jobs. This has been one of the best tools I consider worth it to use. Pros Everything, even asking question, this tool can able to do to. Friendly user tool that will not confused you on where and what to check. All is excellent! Cons I cannot think of any cons for this tool. Review Source ME Miguelito E. CSR Design Used the software for: Less than 6 months ### "Guru is the Best!" October 21, 2024 5.0 Guru is the best for me. And I will recommend this to my friends and colleagues. Pros Guru giving a better outcome that you ask for. Cons Sometimes it's not that accurate but near on the answer you're looking for. Review Source AB Adam B. Quality Control and Admin Leisure, Travel & Tourism Used the software for: 1-2 years ### "Adam Batino's Review" July 19, 2024 5.0 I love it. I think it is awesome. More power to Guru! Pros The best KB tool I have encountered since I started working remotely. Cons I wish there is a better output of statistical report e.g. who's pulling up a certain Guru card the most, who's has not read the Guru card after the update, etc. Review Source aM adrian M. Customer Service Consumer Services Used the software for: Less than 6 months ### "Guru: Where Knowledge Management Feels Effortless" June 11, 2024 5.0 Overall, my experience with Guru has been fantastic. It's made managing and sharing knowledge so much easier, though I wish there were more ways to personalize the interface. Pros I loved how Guru streamlined our knowledge management process. It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips. Cons One thing that could be improved in Guru is the customization options for user interfaces. It would be great to have more flexibility in tailoring the platform to our specific needs and preferences. Review Source GT Geleene T. Teammate Consumer Services Used the software for: 1-2 years ### "Guru My Hero" July 18, 2024 5.0 Pros Guru assists me in addressing every concern I have with merchants, even the particularly challenging ones. Not only am I gaining new knowledge and information, but Guru is also helping me improve my communication skills and find better resolutions for my merchant interactions. Cons my feedback to Guru is that when you search for related topics, it provides a comprehensive list of all topics, making it difficult to identify the most relevant Guru closest to the specific concern. Review Source VR Verified Reviewer Customer Service Representative Automotive Used the software for: Less than 6 months ### "The best knowledge management platform!" May 29, 2024 5.0 Overall, Guru helps me a lot. It will be a friend to you once you engage with knowing the in and outs of Guru. It will help you provide resolution for complex issues and it is constantly updated so we can guarantee that the information we are providing is accurate. Pros What appeals to me most about Guru is its user-friendliness. It incorporates AI, Chrome extensions, and additional features that streamline an agent's access to information. From my perspective, Guru's simplicity enhances agents' effectiveness. I consistently rely on Guru for swift issue resolution and the delivery of precise information. Leveraging Guru facilitates exceptional customer support, particularly with its convenient integration with Chrome extensions, leading to expedited issue resolution. Cons What I dislike, however, is that most of the time keywords does not pull up the correct article. It may be more helpful if we can have more accurate results in search. Review Source SM Shriya M. Senior E-commerce Executive Marketing and Advertising Used the software for: 2+ years ### "Guru : An encyclopedia of knowledge" August 2, 2024 5.0 Guru is a useful tool that provides comprehensive resources, explained in an easily understandable manner. Pros It's easy to find resources in the Guru card. Cons Guru can still improve it's User interface as sometimes it feels choppy. Review Source AM Avelino M. Enforcement specialist Arts and Crafts Used the software for: 1-2 years ### "guru makes knowledge management easy and accesible" July 25, 2024 5.0 Awesome, I love having everything at hand and to be able to back my decision based on information Pros Easy to use, to update and search, has Chrome extension. and is easy to integrate to other software Cons You have to directly contact the \[sensitive content hidden\] of the card to know if it's updated or not Review Source JL Jose L. Costumer services. Accounting Used the software for: 6-12 months ### "Guru new politics " August 16, 2024 4.0 Very usefull expecially regarding tickets Pros Information to solved problems at my currently job. Cons too much details that been included while working. Review Source AM Anthony M. Training Lead, Knowledge Management Insurance Used the software for: 2+ years ### "Guru: Your #1 Knowledge Database Solution" June 20, 2024 5.0 Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company. Its ease of use and collaborative nature allow it to be effective for any size team/department/organization/company. Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational efficiency and increase quality. Its AI features are cutting edge too! Pros Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management. Cons The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of! Review Source LJP Lovely Jane P. Subject Matter Expert Outsourcing/Offshoring Used the software for: 1-2 years ### "Ease of use, All in one!" July 19, 2024 5.0 I like, and love as well that every time I use Guru, for almost every day of my work life, it gives all the ease of access that I need for the articles our organization needs. It helps us deliver the right resolution to our customers every day, thanks to Guru that we can access easily. Pros I like that even if I just search for a keyword, it gives all the suggested articles that might relate to that keyword. Cons None, so far. But I do want the "Ask a question" feature be back since it somehow useful though there are times that the article attached to it is not the article I'm searching. Review Source AG Alonso G. Customer Service Advisor Consumer Services Used the software for: 6-12 months ### "Great page to get knowledge" July 18, 2024 5.0 Great page where I can resolve my issues daily to get a better way to fix them. Pros I can find almost any information to help myself resolve my questions and issues. Cons Sometimes I can't get the correct response about my questions. Review Source CC Christian C. Lead Generation Specialist Outsourcing/Offshoring Used the software for: Less than 6 months ### "Guru for newbies" February 20, 2025 5.0 Pros Guru makes the job easier. By using the application, you can compile things like a knowledge base. Cons The font usage of the app. It is better if we can customize it also. Review Source DS Danica S. Advisor Consumer Services Used the software for: Less than 6 months ### "Guru Review" September 17, 2024 5.0 Great experience that it was introduced to me. Pros Guru has a lot to offer especially in making our life easier when it comes to process. Cons So far, I don't see any downside of the Guru as I'm enjoying using it. Review Source AS Ankur S. Support Associate Consumer Services Used the software for: 2+ years ### "Encyclopedia of knowledge base : Guru " August 3, 2024 5.0 Overall I'm satisfied with Guru, as it has helped m Pros It's easy to find resources in the Guru. Cons Sometimes Guru card feels choppy to use. Review Source AD April D. Dispute Associate Information Services Used the software for: 2+ years ### "Convenient for Knowledge base programs" July 19, 2024 5.0 Guru is a great investment for any company and it helps me quickly understand what I;m looking for in order to perform within my metrics. Pros I like how organized Guru is for helping find the information I need quickly and efficiently. Cons It is hard to use COntrol + F to find key words on the pop up cards. Review Source AM Attila M. Support associate Food & Beverages Used the software for: Less than 6 months ### "A satisfied white collar worker" September 25, 2024 5.0 Seems like a mighty fine tool to act as a company wikipedia. Pros The AI helper is really useful, not only when typing a buzzword but also when tping whole sentences. Cons I haven't find anything that is useless or bloating the whole GUI, which is great when you have to look for something fast. Review Source SM Shobhna M. Customer support specialist Consumer Services Used the software for: 1-2 years ### "It's a wonderful tool that have all important updates regarding the process. " August 13, 2024 5.0 Pros I like the tool as it consists all the information required to support the customers. Cons There is nothing that I didn't like. However the interface can be bit more attractive. Review Source MjL Mary jane L. Outbound Sales Agent Telecommunications Used the software for: 6-12 months ### "EXCELLENT INFORMATIONS" September 17, 2024 5.0 So far so good. I always see what I need to find with Guru. The information's are really helpful. Pros The detail by detail for each inquiry are really helpful. Cons None so far. Whenever I use Guru, I always find what I want, and information's are really informative. Review Source VR Verified Reviewer Health Coach Manager Hospital & Health Care Used the software for: 2+ years ### "Solid Platform for Storing and Organizing Resources and Documents" July 19, 2024 5.0 My experience with Guru for the last 5 years has been positive. It's been awesome to watch it evolve. Pros Guru is easy to use and keeps communication and resources streamlined. Cons The formatting to publish cards has historically been a bit cumbersome, but I've noticed that this has improved immensely over time. Review Source RS Raj S. Team Lead Operations Financial Services Used the software for: 1-2 years ### "Best Knowledge platform I have used so far." July 22, 2024 5.0 Pros I have used multiple knowledge base and content library tools so far with multiple organization. But the experience and ease of use in Guru is extraordinary. It's just so addictive that even for the smallest challenge I look for it in Guru Card. Cons Hey Guru Devs! If you are reading this, please provide us a little more floating drawer and UI customization. The tool works perfectly fine without it as well but a little more interactive UI will promote more people in my team to use it frequently. Review Source Igor B. E-mail advisor Consumer Services Used the software for: Less than 6 months ### "Guru experience" July 19, 2024 5.0 Using Guru to search for knowledge is simple and objective. It's an indispensable tool for work, and is integrated with other platforms. Pros Guru is an indispensable tool for day-to-day work. It's a solid base of knowledge that's always ready to help agents find the best way to resolve each case. The organization in card format makes it possible to choose to access only the content you want, unlike the old text-based tutorials. Cons Sometimes knowledge on a particular topic can be too complex to be covered in just one card, causing the user to spend more time than necessary to find the information they are looking for. Review Source Similar Products Featured