# Page 5 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 5 - Reviews of Guru ## Showing most helpful reviews Showing 101-125 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul Christian C. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru Review" December 31, 2024 5.0 I enjoy using Guru even though I am only new to the software. Pros Guru has many offers, including the user interface that's easy to use. Cons Guru hasn't implemented yet the personalization such as having dark themes. Review Source AP Aleksandra P. Support Enablement Manager Human Resources Used the software for: 2+ years ### "Effortless experience" August 15, 2024 5.0 Before I first started using Guru, I was maintaining using a spreadsheet to maintain a video training for a quickly growing and quickly changing product in a company that needed it for onboarding constant stream of new joiners. Guru brought sunlight back into my life. Pros Guru is built to handle well knowledge that's growing in all directions, to very easily crossreference it, and to ensure the information is accurate and current. In 4 years of using it I never needed customer support and I rarely needed documentation. That's the best compliment I can give to their product team. As a collection author, you get to place new bit of knowledge within a logical hierarchy. "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory. The information can be well formatted. You can embed things into cards (say, iorad tutorials, Miro boards) and you can embed your Guru cards into other things (say, Rise 360. The latest version of the card will load for the user even if you export your .scorm file and upload it to your LMS and the user accesses it months later.). Linking other cards into your cards is easy. For each card, you're setting an owner (it can be an individual or a group of people), and the expiration date. When the card expires, the owner is notified to verify it. You can feed it to Intercom Knowledge Hub. You can notify everyone, or certain users, to read a specific card. You can leave comments in the card, tag users in them, resolve and unresolve them. You can see the card's edit and verification history. You can save drafts. As a collection user, you install a browser extension (or you open collection in a browser tab but, honestly, why would you). When you open the extension, a search panel floats on your screen and you can find the card you're looking for and open it without ever having to leave your original tab. The search is good. You can see who owns the card, when was it created, is it verified. If it is but you have your doubts, you can request verification. You can comment on cards and tag users in tags. A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is correct and up to date. Cons "A polite reminder that you have 1002 cards to verify" sounds a tad bit passive agressive. I thought we were friends. Having infinite layers of depth of information would be perfection. Review Source KS Kyra S. Operations Enablement Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Like the updates" January 13, 2025 5.0 Overall I have had a positive experience using Guru. Guru is easy to use and helps our team's efficiency. Pros I like that Guru is always making updates to make integration easier. I also really like the additions to the AI Training Center. Cons I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru) Review Source cG corry G. Customer Success Manager Accounting Used the software for: 1-2 years ### "Guru NEVER disappoints. Best in class. " January 16, 2025 5.0 Overall I have had the pleasure of using Guru several times throughout my career. It has been informative and a great resource. Pros Guru's standout feature for me.. is it's intuitiveness. I also enjoy the ui/ux... it's simple, clean! Cons I can't think of anything I don't like lol Review Source JM Jesse M. Director Financial Services Used the software for: 1-2 years ### "Guru for teams and cross training" February 25, 2025 4.0 Pros The ability to share across channels and teams with ease. Cons From my experience the ability to clone/connect cards easily into multiple connections. Review Source EL Ellah L. Inbound Sales Representative Level Retail Used the software for: 6-12 months ### "A Comprehensive Knowledge Management Tool" January 16, 2025 5.0 Pros Guru provides a centralized place to store and share knowledge, making it easier for teams to access important information when they need it Cons Guru is generally user-friendly, new users may still face a learning curve, especially in understanding all of its features and functionalities fully Review Source UAV Umang Atul V. Client Experience Financial Services Used the software for: Less than 6 months ### "Guru | Great knowledge management tool" October 24, 2024 4.0 It is good overall, I can access information quickly and relay the information to clients fast. Can bookmark cards which I later want to view. Pros Quick access for information gathering. Information is available in cards. Good UI, easy to save and search information Cons Unreliability sometimes because of unverified articles. poor search for keywords used Review Source SE Shedrick E. Support Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru - an overview" January 20, 2025 5.0 Pros I love the simplicity of the interface and in addition to that, the tools are very user-friendly Cons None, every thing is great in Guru and lastly, there are still improvements that needs to be done but for now, it is wonderful Review Source EY Erica Y. Advisor Telecommunications Used the software for: 6-12 months ### "Very good platform" January 14, 2025 5.0 Pros Easy to use, intuitive, simple, great design and great for documenting. Cons Takes a while to load sometimes and doesn't have a dark mode. Review Source JMT Josephine March T. Customer Care - Travel agent Telecommunications Used the software for: 1-2 years ### "My experience upon using Guru" November 27, 2024 5.0 My overall experience upon using this app is good and I will recommend this to my friend or to my future company since guru is very helpful to us by providing easy features. Pros I like the most in guru is to easy access the answer that we look for/ Cons I do not have any issues on guru since we start using this there is no encounter any dissatisfaction since guru is easy to access and very helpful. Review Source ER Euphaire R. Analista Junior Computer Games Used the software for: 6-12 months ### "Bom e fácil" January 29, 2025 5.0 Site é fácil de usar, intuitivo e completo. Pros Facilidade de usar a ferramenta, uma página sempre leva a outra com mais informação! Cons Poucos themas de cores para escolher, como escuro e colorido. Review Source NT Natalie T. Account Executive Accounting Used the software for: Less than 6 months ### "Thanks Guru! " January 30, 2025 5.0 My experience with Guru has been nothing but fantastic. We got it implemented within our Go To Market team recently and its so easy to navigate. I use the Google extension a lot while working. Pros I love how easy it is to find relevant information. Also the plug in's slack and google are great and easy to use. Cons Nothing, it's a great tool for navigating company information. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion was hard to navigate, not user friendly and documents easily got lost. Review Source IM Isadora M. Assistant Project Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to use and detailed" January 14, 2025 4.0 Overall beginner friendly, easy to use and navigate. Pros How easy it is to search any information Cons The lack of a category with the recent updated gurus. Review Source KV Khatrina V. Email Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru and its help with outsourcing companies." October 28, 2024 5.0 Pros Overall, Guru.com serves as an excellent platform for freelancers looking to expand their client base and showcase their skills. With its user-friendly interface, diverse job opportunities, flexible payment options, and supportive community environment, it stands out as a reliable choice for both freelancers and employers alike. Cons The font should be customizable. Guru is so simple and that makes its contents understandable however there are still technical Issues: Additionally, there have been frequent technical problems with the site itself, including unexpected downtime that disrupts project postings and communication between freelancers and clients. These issues further complicate an already stressful working environment. Review Source AGR Arlen Grace R. Travel Consultant Airlines/Aviation Used the software for: 1-2 years ### "Innovative movement of the future AI" October 29, 2024 5.0 Overall experience is a blast. It is so easy to navigate and is very accommodating to all ages therefore easy to use. Pros Guru is user-friendly, innovative, and has so much potential in the future use of Artificial Intelligent. Cons Since Guru is quite new, there is still room for improvements but it’s actually helpful and accurate now. Consistent adjustment to consistent changes is a must. Review Source DRV Donnie Ray V. Business Travel Consultant Airlines/Aviation Used the software for: 1-2 years ### "A User-Friendly Solution for Seamless Data Access" September 7, 2024 5.0 My overall experience with this product has been very positive. It’s user-friendly, and accessing stored data is straightforward with accurate results. I’m glad we chose to use this app both at work and at home. Pros You can easily locate the app by entering relevant keywords, providing seamless access to all stored data. Cons Occasionally, the information provided may not be entirely accurate, though the discrepancies are usually minor. Review Source OL Omaira L. Accountant Alternative Medicine Used the software for: 6-12 months ### "Positive I like it" January 22, 2025 5.0 Pros It is very convenient and easy to use because it has the ability to not only display related articles, but also provide you with interpreted information about them. Cons I have nothing I don't like! So far it meets my expectations Review Source AL Anh L. Head of Martech Staffing and Recruiting Used the software for: Less than 6 months ### "Like the tool, but need more human interactions & guidance" February 5, 2025 4.0 We like Guru and feel a friendly and not too bulky onboarding process. But we want to have an easier way to access the human team and actually talk to a person from Guru and get direct advice on how to best use the tool. Pros It satisfies what me and my team is looking for: a smart way to access the information stored in a well-structured way. The UI & UX are smart, neat-looking and intuitive. Overall, the guidance videos are easy to follow. Cons My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool. Review Source AMP Aaron Michael P. Customer Care Representative Leisure, Travel & Tourism Used the software for: 1-2 years ### "SIMPLE YET EFFECTIVE" November 15, 2024 4.0 Pros \*the simple interface allowing users to navigate easily on organized data for the organization's knowledge base. \*adding the browser extension and shortcut keys enable quick access to all the tips, tutorials and answers right at your fingertips. Cons could be more on the organization's side (product team) but some update may take a while to reflect on the system Review Source fS fabiana S. player support analyst Computer Software Used the software for: 6-12 months ### "Guru is good." January 21, 2025 5.0 Its good until now, i recommend to test it. Pros easy to use, i like the features and the categories. Cons small window when openning a new link, i prefer big. Review Source SL Shara L. Sales Engineer Consumer Electronics Used the software for: 6-12 months ### "We Find Ways." December 9, 2024 5.0 It is easily to adapt a very life changing platform to connect. will rate this 9.9 Pros It is very friendly user, it will connect you to a different account .like hris, crim. specially with the help of AI. I will suggest this to my colleague Cons Sometime there's a confusion part in GURU. first time I used it. Review Source RF Ralph F. Global Trainer Consumer Services Used the software for: 6-12 months ### "Guru Review" January 15, 2025 5.0 Overall, everything is smooth and easy to use Pros Ease of use. Everything is organized and tidy. Cons the hassle of putting the guru cards manually. Review Source RG Rafael G. Fincrime Investigator Banking Used the software for: 2+ years ### "Really worth" September 11, 2024 5.0 Real life saver and every single day it saves a lot of time in comparison to our previous company. Pros Guru has an intuitive interface, it can separate the knowledge cards into libraries or domains, and separate each section inside a specific matter. Cons Guru has an amazing search tool, but sometimes it offers me pieces of knowledge that are not fully appropriate. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Guru is more effective when it comes to make searches and saving time on critical piece of knowledge. Review Source JC Jordan C. Business Travel Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Guru: the future of knowledge" October 13, 2024 5.0 overall experience is very nice. it is like an ebook or an online dictionary for specific criteria. utilizing guru will help the future of e-learning system Pros guru is user friendly when it comes to navigation. it provides a detailed approach with accurate information. Cons initially, the guru AI is very hard to use and not accurate but through constant innovation it will eventually improve. Review Source aA agraw A. Technical Support Consumer Services Used the software for: Less than 6 months ### "Amazing product" March 27, 2025 5.0 My experience has been Amazing so far. No complaints from me Pros The search queries make it very easy to find what you are looking for Cons As of now I have not found anything thing that I dislike about Guru Review Source Similar Products Featured