# Page 4 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/224830/Guru/reviews

---

Guru

4.8 (639)

[View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 25th, 2026

# Page 4 - Reviews of Guru

## Showing most helpful reviews

Showing 76-100 of 639 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CS

Cindy S.  
Advisor  
Telecommunications  
Used the software for: 6-12 months

### "All in one knowledge"

January 14, 2025

5.0

Guru assists us in simplifying our email communication and enhancing our time management skills. It provides us with the latest information on current case drivers and daily customer issues.

Pros

I appreciate the manner in which they have consolidated all relevant cases onto a single Guru page. This organization facilitates a clearer understanding of the customer's issues for both advisors and support staff. The more one becomes accustomed to the knowledge within Guru, the greater the confidence one will have in addressing customer inquiries.

Cons

Certain context in the article is irrelevant, leading to confusion and difficulty in understanding for some customer support representatives.

Review Source

MR

Miguel R.  
Remote assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Quick help"

February 10, 2025

5.0

When I first started my home office activities I couldn't help to think about those moments where there's no one physically there to help out when in need, however this tool has been quite a good remedy as I've found it useful in most scenarios during my workday which make my performance to get more sharp and gives me that extra confidence as if it was an actual person helping me out!

Pros

It's always a click away when I need quick help before replying a customer e-mail

Cons

I do not have anything but positive feedback for this tool so far

Review Source

RM

Rafael M.  
Customer Support Advisor  
Information Technology and Services  
Used the software for: 6-12 months

### "Let your Guru guide you!"

May 6, 2025

5.0

I have a very pleasant experience with Guru, as it makkes my life very easier when I'm working. All info is displayed in a very oriented sense and then I can take the actions I need based on the content explanation with confidence.

Pros

I love the way Guru allows users to see the information with images and full explanations of examples.

Cons

Sometimes, I need to adjust the window to view better the cards.

Review Source

ESSC

EL Sienna Shannon C.  
Travel Expert  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "My honest Review"

January 16, 2025

5.0

I love Guru because I never had any bad experience with the tool. I also helps me to save more time to assist my customer

Pros

Guru is a friendly user tool. I like that I just need to use a keywords and all information I need will be there

Cons

Sometimes it takes time to load up before the information will shows up

Review Source

CC

Cynthia C.  
Customer service  
Consumer Services  
Used the software for: 1-2 years

### "Excelent tool to make my job easier"

January 18, 2025

5.0

Very helpfull, all process are explained detaily.

Pros

All process explained steps by steps, that makes my job more easy

Cons

Updates wiout advised. SOe times we dont see those updates

Review Source

MAH

Mherl Anne H.  
Customer Service  
Airlines/Aviation  
Used the software for: 1-2 years

### "Guru Review "

November 30, 2024

5.0

Overall I can refer Guru to anyone because it is very easy and simple to use, and it allows teams to create their own "knowledge basis". It is really helpful to me as I am also using Guru for my everyday work life.

Pros

What I liked most about Guru is that we can ask a question, and it can easily give us an answer without having to search and read all the information. Another thing is that it is so simple to share and organize and is accessible to everyone.

Cons

Sometimes it can be overwhelming to navigate, especially if you have a lot of content to organize. Nevertheless, I know that Guru is continously improving and evolving.

Review Source

DY

DANIELLE Y.  
Customer Service agent  
Consumer Services  
Used the software for: 1-2 years

### "Love GURU and would recommend "

January 20, 2025

5.0

I love that we can use the AI search bar to find the answer.

Pros

The way we ca search on the search bar. I love that we can find thing easily about using specific words.

Cons

So far I love everything about it. Sometimes is a little tricky to find what you are looking for because you have to be very specific, but loving the features.

Review Source

AR

Albert R.  
Customer Service Expert  
Consumer Goods  
Used the software for: 1-2 years

### "Great for storing and organizing company information"

April 21, 2025

5.0

Overall, Guru has solved a large area of our business in storing and organizing company information. It has been fast, reliable, and very easy to use for our team

Pros

Guru is a great platform for storing and organizing large amounts of information

Cons

Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot. Looking for specific information often pulls up a lot of information that you weren't looking for.

Review Source

JR

John R.  
Customer Success Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Simple and Straightforward"

October 18, 2025

4.0

It's pretty good. I don't really have any complaints. It has a clean interface and a simple set of features.

Pros

It's useful for sharing information internally. We use Guru Cards as a secure source of truth for pricing, feature availability, and more.

Cons

I want it to be more customizable and interconnected from one card to another. I prefer using Google Sites.

Review Source

ER

EVANGELISTA, R.  
Inbound Sales Representative  
Retail  
Used the software for: 1-2 years

### "Excellent Knowledge Base Tool"

March 21, 2026

5.0

It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there.

Pros

Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it.

Cons

A lot of information you need to be specific with the information you need in order for you to get the correct answer you need

Review Source

JT

Jericho T.  
Corporate Travel Consultant - Customer Care Support  
Consumer Services  
Used the software for: 1-2 years

### "Simple-to-use Knowledge Base "

September 20, 2024

5.0

We use Guru as a platform for internal knowledge sharing among all team members. Every department has an article of cards to read and utilize in their own collection. Prior to Guru, it was challenging to organize and guarantee consistency in knowledge because most knowledge exchange was dependent on certain individuals. It's simpler now.

Pros

A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of client communications.

Cons

I have absolutely no major dislikes. Sometimes the search bar is not showing the exact article I need for processing the request of our client. 

Switched from

[Notion](https://www.capterra.com/p/186596/Notion/)

Travelperk team decision and due to platform outdated interface.

Review Source

MAC

Missy Alliah C.  
Senior Associate  
Consumer Services  
Used the software for: 2+ years

### "Guru - Friendly to use knowledge base tool"

October 26, 2024

5.0

I’ve been working in an industry where the reliance in knowledge base tool is part of our daily lives. Out of all the KB tools I’ve used before, I must say Guru has been my greatest experience. Its overall convenience makes me productive at work!

Pros

Its convenient features such as the drop-downs. I can easily uncollapse the info I’m done reading, and what’s best in here is that even if the information I’m finding is within the drop-down, it can still be detected by doing CRTL + F.

Cons

The lack of feature to have the option to turn into dark mode.

Review Source

EA

Edwin A.  
Business Travel Consultant  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Best of Guru"

November 27, 2024

5.0

Easy access and very helpful and I can finish my task every day with ease. This application is just like a library

Pros

It has a features of easy access of the knowledge I need.

Cons

You can follow the guru cards and create a library.

Review Source

AS

Anthony S.  
Training and Quality Assurance Specialist  
Consumer Services  
Used the software for: 2+ years

### "Guru Usage"

November 12, 2024

5.0

In my job that requires in easily information dissemination, this tool is very convenient as employees can easily find and locate specific topic to address the concerns.

Pros

Very easy to use, user friendly, easy to navigate, time saver, simple and well developed.

Cons

No negative feedback about this tool as this was very helpful.

Review Source

SD

Steve D.  
Broker  
Real Estate  
Used the software for: Less than 6 months

### "Me & GURU The Support You Need"

May 12, 2025

5.0

I couldn't say better things about guru without it. I would have to constantly look for support put in tickets, but it makes it very easy cause we're in real estate and it is built to be in compliance with our state requirements.

Pros

Ease of use and complete resources available, even if you don't find the exact answer. In addition, it gets updated almost immediately by our team so it makes it an invaluable resource

Cons

I'm not sure if there are any I've been using guru for about six months I can honestly say I'm not sure that there are any reasons why I wouldn't use it

Review Source

RD

Robert D.  
IT Support Technician  
Information Technology and Services  
Used the software for: Less than 6 months

### "I Love Guru!"

May 15, 2025

5.0

We are creating learning documents and Guru and tools (AI) make the tasks simpler and more efficient.

Pros

Intuitive, easy to use, and easy to create helpful learning documents! I appreciate the use of templates to create a uniform experience.

Cons

The Assist function is a little non-intuitive. I would like the spelling and grammar function to highlight suggested changes so I can see what changes will be made, rather than having to read and compare.

Review Source

NA

Nathaniel A.  
Customer Care  
Telecommunications  
Used the software for: 2+ years

### "Important things that you need to know upon using GURU."

November 6, 2024

5.0

It helps me to provide a good answer to my team mates and because of this I was promoted as a Point of contact on our team it is a pleasure that we used it Thank you GURU.

Pros

It is easy to find the answer to your question and give you all the details this GURU will help us on a daily basis.

Cons

We used different apps before and we were unable to use them cause of not easy to navigate but GURU gives us a high-quality app that provides an answer to our questions and is easy to access the app I will highly recommend this app to others and promote it as well.

Review Source

CB

Chris B.  
CSM  
Financial Services  
Used the software for: 1-2 years

### "Guru has been great"

January 28, 2025

5.0

Pros

Ease of use, templates, keyword tagging, etc

Cons

N/A - but I am required to type at least 40 characters here

Switched from

[Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/)

Unsure I was not part of the decision to change

Review Source

LD

Louie D.  
Virtual Team Manager  
Music  
Used the software for: 2+ years

### "Guru for Knowledge Base"

October 22, 2024

5.0

I use it daily as our knowledge base and I see the cards I need easily just by typing some keywords in the Search bar.

Pros

\- Has menu for easy navigation - Has revision history for comparing different versions - User-friendly interface

Cons

can add more graphics to look like a magazine

Review Source

PM

Patrick M.  
Benchmarking Associate  
Consumer Services  
Used the software for: Less than 6 months

### "Such a very good experience with Guru!"

September 24, 2025

4.0

I love working with Guru because it makes my workloads very easy to manage which is very helpful and convenient for me

Pros

I like how user-friendly the interface is and how easy to use the Guru itself, it makes me want to use it more often or even share it to a friend.

Cons

Maybe the security for me. Don't get me wrong though their security is good enough but there's so many rooms for improving their security services.

Review Source

JM

Joelle M.  
Licensed Realtor  
Real Estate  
Used the software for: 6-12 months

### "I love GURU!"

January 18, 2025

5.0

Excellent! I've enjoyed having the ease of accessing information using GURU.

Pros

I love the ease of getting quick answers and links that take me directly to what ever question or issue I have.

Cons

I haven't found any cons while using GURU

Review Source

AP

Antonia P.  
Customer Support Associate  
Restaurants  
Used the software for: Less than 6 months

### "Customer Support Associate"

November 21, 2024

5.0

My experience with Guru has been positive and engaging because it provides wealth of information across various topics. Navigating is generally smooth with intuitive menus and layouts that make it easy to find what I'm looking for.

Pros

The app is intuitive, easy to find information. It cover a wide range of subjects so there's always something new to learn as well.Content is kept up-to-date, ensuring that I always have the latest information.

Cons

I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly.

Review Source

MJM

Marie Jo M.  
Customer Service Representative  
Consumer Services  
Used the software for: 1-2 years

### "Easy to navigate and User friendly "

October 24, 2024

5.0

Using Guru is Great and it's a user friendly. It helped me locate the cards I needed for the concern I'm currently handling.

Pros

What I like about Guru is it's easy to use and easy to navigate. With just entering a keyword about your concern, it will display all relevant Guru cards based on the keyword you typed in.

Cons

what I like about Guru is it's easy to use and easy to navigate. With just entering a keyword about your concern, it will display all relevant Guru cards based on the keyword you typed in. We have to view the specific cards to see the date when the card was added or modified. It would be helpful if we can have a tab or section where you can see when the card was added or modified. Like a compilation of the card updates for each day.

Review Source

DM

Dawn M.  
Enrollment Coach  
Education Management  
Used the software for: 1-2 years

### "Guru is the best! "

January 14, 2025

5.0

I am overall very satisfied with Guru and the benefits of it brings.

Pros

I really like how easy it is to navigate and retrieve important, vital information when advising my students.

Cons

There is nothing that I dislike about Guru.

Review Source

CD

Chersie D.  
Customer Care  
Consumer Services  
Used the software for: 1-2 years

### "GURU Feedback"

November 10, 2024

5.0

Guru made my work days easy, The tool is incredibly intuitive and easy to use. I see evident improvement on my working skills ever since I use this tool

Pros

Guru made my work days easy, The tool is incredibly intuitive and easy to use. I see evident improvement on my working skills ever since I use this tool

Cons

The option to ask question without browsing the necessary card

Review Source

Similar Products

Featured