# Page 3 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 3 - Reviews of Guru ## Showing most helpful reviews Showing 51-75 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DQ Dianna Q. Cruise Customer Care Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Amazing Guru!" April 17, 2025 5.0 Successful communication across my team. Pros Knowledge Base,Easy Access,User Friendly Cons I'm not looking for what Guru cannot do. Review Source Candy A. Customer support Insurance Used the software for: 6-12 months ### "Guru - my new best friend!" February 20, 2025 5.0 The Guru experience and the updates are smooth. Its like a google, where all knowledge base related to my work there and its responding according to my preference. Pros I love how it respond swiftly on every question I asked. Cons The responses provided by Guru is accurate on what I am looking for. Review Source BO Benmarlowe O. Associate Manager Consumer Services Used the software for: 2+ years ### "The Joy of using Guru" October 29, 2024 5.0 My overall experience with Guru is definitely a positive one. This has to be the best knowledge based system I was able to use in my career. This has gave me a lot of convenience and joy at work knowing there's a reliable and trustworthy tool we can always use. Pros It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle. Cons While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru. Review Source JAO Judy Ann O. Real Time Analyst Consumer Services Used the software for: 2+ years ### "Guru is the best" October 27, 2024 5.0 I would say the experience I’ve got with Guru for the past 3 years is that 10 out of 10 because it is really good. Guru is the best information teller for me, it is like a teacher that will answer all of your question, you just have to type the key word and viola, it’s there. Pros I like about guru is that they can give you accurate information and this can be edited. Guru is very user friendly and easy to access. You can see the daily updates that they are providing for each information and topics. I really love using Guru. Guru is like a teacher to us. Cons I think the least I like about Guru is that they have all the information you are looking for, it’s just everything is there, you don’t have to look for an answer anywhere, just look for it on Guru and you will have it. I think there is no way I wouldn’t like guru. Review Source Victoria B. Property Manager Insurance Used the software for: 2+ years ### "Google for your Business " January 17, 2025 5.0 I help manage articles in Gurus and also search for articles. It's really simple to use. Pros It's like your own personal Google for your business. It's easy to upload documents, guides, newsletters, etc and store for historical purposes. The staff has access to your organizations entire library of material. Cons It's not as easy to format as a Google Document. I wish there were more font options, wasy to incorporate excel, etc. Review Source LL Lamarr L. Customer Success Manager Computer Software Used the software for: 1-2 years ### "A Go-To Knowledge Tool That Actually Works at Scale" June 5, 2025 5.0 Guru has become a core part of our daily workflow. It’s helped us ramp new team members faster, reduce repeat questions, and keep our messaging consistent across teams. It’s not just a knowledge base — it’s a tool that supports scale without adding chaos. Once you set it up right, it’s hard to imagine working without it. Pros The browser extension is a game changer, it lets us grab trusted answers without leaving the tools we’re already working in. Search is fast and accurate, and the verification workflows make sure content stays up to date. It’s made our CS and Support teams more efficient and aligned. Cons If you don’t keep it clean, things can get cluttered fast. It takes some discipline to assign card owners and regularly verify content. Without that structure, the value drops off. Review Source JS Jessie S. Sipplier Relations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Guru’s perks" March 7, 2025 5.0 It was an amazing knowledge based tool which helps not only newbies but even tenured agents. Pros The guru cards are very distinct from one another. Cons You have to be precise on searching a card if not you can’t find it. Review Source PAM Pierre Angeli M. Executive Services Leisure, Travel & Tourism Used the software for: 6-12 months ### "Guru making work easier" January 19, 2025 5.0 I can say that’s it’s really helpful most of the time. Aside that its easy to navigate It also helps us to make works easier. Pros The user interface is really easy to ise and along with that is you can also check the accurate information form guru. Cons Other articles aren’t updated yet leading us that sometimes we still have to double check it with other articles and it will be time consuming. Review Source BS Brenda S. Customer Support Music Used the software for: 6-12 months ### "Practical, intuitive, and complete" September 6, 2025 5.0 It helps me clearly handle any problem I face with customer support, making the process simple and stress-free Pros It’s very practical, intuitive, and complete. It helps with everything from basic tasks to more complex ones Cons At times, the system feels a little heavy and may take some extra time to fully load, but it is manageble. Review Source EAE Eunese Anne E. Team Leader Airlines/Aviation Used the software for: 1-2 years ### "Guru Knows!" November 25, 2024 5.0 Using Guru helps a lot to me most of the time as it is the one who provides knowledge in all the keywords that I am looking for. It is easy to use and provides real time answers. Pros What I like most about Guru, it gives me specific answers to the things that I am looking for. It is concise and provide easy way to guide you in all possible actions and resolutions. Cons What I like least about Guru, sometimes it is confusing as is it gives wider options for your actions and resolutions. Review Source PAY Patricia Anne Y. Customer Care - Team Leader Telecommunications Used the software for: 2+ years ### "Easy-to-use knowledge base" September 30, 2024 5.0 Guru serves as an internal information exchange platform for all team members. Every department has a set of cards to read and use in their collection. Prior to Guru, it was difficult to organize and ensure consistency in knowledge because most knowledge exchange depended on specific persons. It is now simpler. Pros A platform that enables our team to obtain the information we require and to answer our clients' inquiries, to gain knowledge about our tools and processes, and other types of client communication. Cons I have no dislikes at all. There are instances where the search bar doesn't display the exact article that I need to process our client's request. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) For upgrade and convenience.We switched from Notion to Guru for a more simplified knowledge management solution that prioritizes accessibility and real-time collaboration. Guru's user-friendly interface and features like full text search and real-time notifications enhance communication and help keep information up-to-date. Its organized classification and focus on integrating knowledge into workflows make it a better fit for our needs, ultimately boosting productivity and ensuring the team has access to the right information. Review Source JRF Jaf Roland F. Agent Telecommunications Used the software for: 6-12 months ### "Thanks to Guru" January 16, 2025 5.0 my Overall experience with Guru is two thumbs up Pros what I like the most using Guru is the internal guidance to execute a process flawlessly related to solve a situation. Cons Having multiple Complex links to navigate. Review Source AV Alyssa V. Business Travel Consultant Telecommunications Used the software for: 1-2 years ### "My Guru Experience" September 30, 2024 5.0 I enjoy reading through Guru and would honestly recommend it to colleagues and workmates. Pros It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on. Cons It's not a dislike but room for improvement I guess, sometimes articles are not showing up when I search for keywords and it has to be the exact article page. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Because of Guru's focus on knowledge management, its card-based organization, and the ability to verify information made it easier to access and maintain up-to-date content. It felt more intuitive for my team's collaboration needs. Review Source FM Fabrizio M. Technical Support Engineer III Information Technology and Services Used the software for: 1-2 years ### "If you need an A.I. friendly environment to centralize KB articles search no more !" May 5, 2025 5.0 I was part of the Technical Support Team of a large Project Management software company for 2 years. We used Guru to maintain our KB and it was surprisingly easy to feed our A.I. chat bot with it. Pros It was one of the easiest tools I've ever used to update a Knowledge Base, it was very A.I. friendly. Cons It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for. Review Source JRT Juan Ramon T. Customer Care Support Airlines/Aviation Used the software for: 1-2 years ### "My experience using GURU" November 30, 2024 5.0 It was a great experience using Guru. Work becomes easier with this book-like function and you can also ask Guru what you're looking for just like an AI. Pros Ask Guru! That feature is the one I liked the most as it is now much easier to search for necessary information. You just need to ask and Guru will now answer it in specified information. Cons The search function. Sometimes the cards that were showing are not applicable. Review Source Van Justin A. Email support Telecommunications Used the software for: 1-2 years ### "Reliable and Effecient" July 29, 2025 5.0 Pros Rialble and have all the info needed. You can rely every thing regarding on how to solve the clients issue. Cons None, because it has everything that I need to do my job. If there's real time issue it will be posted there real time. Review Source JMB Jen Mae B. Travel Concierge Hospitality Used the software for: 6-12 months ### "Guru Review" March 25, 2025 5.0 Guru made it easy for me to work as it serves as our guide. All the answers are there and what's good about it is that we can add new information at any time! Pros What I like most about Guru is that it's easy to navigate! Cons I don't think there's anything least I like about it. Review Source KS Kijana S. Sales and member engagement Hospital & Health Care Used the software for: Less than 6 months ### "Great stuff with Guru" June 6, 2025 5.0 It's been helpful for the job that we do. We work in healthcare, so I feel like we are always referring to a lot of health issues, insurance or payment questions . Pros Easy to access, wide base of knowledge and information. Lots of results and information on every topic. Cons It is kind of a lot, so there are some answers I feel like are repeated, or when you search and you just want a basic answer, there are a lot of results to skim through. Other than that it's great and easy to use. Review Source NA Norma A. Product Support Information Technology and Services Used the software for: 2+ years ### "Experience a fantastic Software" February 6, 2025 5.0 I love it I use it daily at the very least 20 times. Pros How quickly I can search and find the answers I need. Cons Sometimes your wording has to be on queue. Review Source VR Verified Reviewer Customer Success Specialist Computer Software Used the software for: 1-2 years ### "Easy to use Knowledge Base" January 22, 2025 5.0 Pros Know when information is updated, and know how often the author deems in necessary to update. Cons Not the best organization in terms of UI and knowledge Review Source RP Rochelle P. Travel Manger Airlines/Aviation Used the software for: 2+ years ### "Guru: Modern Assistant" December 6, 2024 5.0 It would say 10 out of 10. As Guru makes my everyday work easy. Pros It is so up to date, modern features, easy to use. Cons With the recent technology, I think it would be best to have a voice command feature. Review Source SM Steve M. Customer Success Agent Publishing Used the software for: 6-12 months ### "a chill guy's review" April 9, 2025 4.0 Overall really good experience. I really appreciate how we use it at work. The accessibility of the information is great, the arrangement and display of it is also very UI clean Pros I enjoy the structure of the cards. It's very organized and the layout of the cards is great. Cons I'm not very keen on the updates view for a given guru card. When I click I've read the update, the box still blocks my view of the card and it's hard to read. Review Source GS Gregory S. sales agent Real Estate Used the software for: Less than 6 months ### "Sales Agent" September 26, 2025 4.0 I have recently been hired ny this company and so far I have almost completed onboarding and training with it Pros Ease of use. I like the flexibility. I.like the comprehensiveness. Though new to the product it has helped Cons I havent had any negative experiences yet with this product especially since i am new to this company Review Source MR Mubtasim R. Senior Specialist, Developer Support Computer Software Used the software for: Less than 6 months ### "Great app for knowledge management and content review." June 10, 2025 5.0 Great way to learn content relevant to my discipline. Provides quick access to card edits, setting up reviews for cards and creating favourite card lists. The search engine also always seems to turn what I am looking. Pros Provides convenient method to leave comments about content. Provides way to track analytics on cards including views and favourites as well! Cons Can be a bit confusing to initially find what you are looking for, the nav could be better. Could provide a dark mode. Review Source BH Beth H. Supervisor Computer Software Used the software for: Less than 6 months ### "Get Guru Now" April 4, 2025 5.0 Guru is really handy for organizing and sharing knowledge across teams. I love that you can share a card for quick access to information. Pros The heart feature in Guru is such a simple but powerful way to keep your go-to Cards front and center. It’s like building your own quick-access library. Cons I have not found anything I dislike as of yet. Review Source Similar Products Featured