# QAlert Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about QAlert Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/224223/QAlert --- # QAlert Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QAlert ## What is QAlert? Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S. ## What is QAlert used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10800 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QAlert?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.qscend.com/CRM&name=QAlert) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QAlert 4.5 (6) VS. [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $10800 Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (6) Ease Of Use 4.5 (3,347) Value For Money 4.8 (5) Value For Money 4.4 (2,735) Customer Service 5.0 (6) Customer Service 4.5 (2,921) ## QAlert alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Benchmarking Compare key metrics for the business against prominent players in the industry Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process QAlert 40 features System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Compare key metrics for the business against prominent players in the industry Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Track and manage adherence to policies for any service, product, process, or supplier Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Systematic evaluation of various aspects of a project or service to prevent defects or issues Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Track activity on sites such as Facebook, Twitter, Instagram, etc. Create and administer polls and surveys Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 3.7 (6) 3.7 Based on 6 reviews ## Pricing Value for money 4.8 (5) Basic $10,800 Per Year Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)[ Citizenserve](https://www.capterra.com/p/68148/CitizenServe/)[ eFeedback Manager for Public Agencies](https://www.capterra.com/p/128641/eFeedback-Manager-for-Public-Agencies/)[ VUEWorks](https://www.capterra.com/p/141793/VUEWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.5 Based on 6 reviews Filter by rating 5(3) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WU Wendy U. 311 Manager Government Administration ### "Quick Implementation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2019 Great value! It has allowed us to expand our services and number of responders without additional costs. Pros How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. Cons You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. Reasons for choosing QAlert Cost effective, quick implementation, easy to customize. Frequent updates continue to impress. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 We appreciate you taking the time to write this review! Thank you for your continued support of QAlert! HM Hannah M. Division Chief, Application Development Government Administration ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 11, 2019 Pros Easy to make changes to request types and routes and great customer service. Cons Reporting Features need to be more robust Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 Thank you for your continued support of QAlert! SM Sara M. Customer Service Program Lead Government Administration ### "Constituent Response Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2019 Pros The ease of setting the software up as the Administrator. Maintenance is also very easy and user friendly. All the staff has been very responsive and helpful. Cons There isn't much customization to the design of the constituent interface. Reasons for choosing QAlert Cost, ease of usability and maintenance, cloud based Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2019 We appreciate your feedback! PA Paul A. Technology Coordinator Government Administration ### "Amazing Government CRM Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2019 As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. Pros Ease of use, EXCELLENT customer support. Training Department. Cons There is really nothing that comes to mind as a con. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2019 Thank you for your continued support of QAlert! RL Rebecca L. Sr. Process Improvement Analyst Government Administration ### "QAlert for the City of Aspen" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2019 We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. Pros I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. Cons The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. Reasons for choosing QAlert While I wasn't there for the process, I heard about it because I came in to employment just after the launch. QAlert was seen as more user friendly and maintainable than the other products considered, which came across as complex on the back-end. Also, the cost seemed more reasonable for the functionality offered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 8, 2019 We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert! TC Tatyana C. Call Center Supervisor Public Relations and Communications ### "QAlert Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2019 Pros What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. Cons What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 8, 2019 Thank you for your continued support of QAlert, we appreciate you taking the time to write this review! We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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