--- title: "Autotask PSA Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Autotask PSA Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/223239/Autotask-PSA/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Autotask PSA Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Autotask PSA ## What is Autotask PSA? Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability. ## What is Autotask PSA used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 160 user reviews Reviews sentiment Positive 82% Neutral 14% Negative 4% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Managed Service Providers (MSP) / 2026 - Professional Services Automation / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Autotask PSA?[Manage this product listing](https://www.g2.com/products/autotask/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Autotask PSA 4.2 (156) VS. [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting Price Contact vendor Starting Price $1.75 Other Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (147) Ease Of Use 4.0 (253) Value For Money 4.0 (122) Value For Money 3.9 (239) Customer Service 4.1 (130) Customer Service 3.9 (242) ## Autotask PSA alternatives [4.3 (204)](https://www.capterra.com/p/163344/N-sight/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/223239/Autotask-PSA/alternatives/) ## FAQs about Autotask PSA Overview ### What problems does Autotask PSA solve? Autotask PSA solves scattered service operations by connecting tickets, client communications, contracts, time entries, projects, billing, and reporting in one system. MSP service desks, technicians, operations managers, and finance teams use it to assign and prioritize requests, monitor SLA deadlines and workloads, automate escalations, track billable work, and maintain account histories. Answer based on 109 reviews Overview ### Which roles and teams benefit most from Autotask PSA? Autotask PSA is most used by managed service leaders, IT managers, systems administrators, and support engineers who manage service tickets, client assets, contracts, and technician workloads. Project and service delivery managers track project progress and resource allocation, while owners, presidents, and executives monitor operations, billing, and service performance. Answer based on 145 reviews Overview ### What company size and industries is Autotask PSA built for? Autotask PSA is built for small to medium IT businesses, with 89% of reviewers from small businesses and Information Technology and Services representing 64%. It supports management of project workflows, contracts, sales, inventory, client satisfaction, and billing, while also serving Computer & Network Security firms (12%) and midsize businesses (8%). Answer based on 156 reviews Features and Usability ### What are the key features of Autotask PSA? Autotask PSA includes ticket management and support ticket management for routing requests, tracking work, recording time, and applying SLA workflows. Its core business functions cover billing and invoicing with accounting integrations, contract and license management, and project management. Customizable dashboards and real-time notifications provide role-specific operational visibility. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Autotask PSA integrate with? Autotask PSA integrates with over 30 third-party tools, including reviewer-confirmed Datto RMM, IT Glue, and QuickBooks Online. Its catalog also includes Auvik, BrightGauge, Cisco Umbrella, ConnectBooster, Kaseya VSA, Liongard, LogicMonitor, and N-sight RMM for RMM, documentation, billing, monitoring, and security-related workflows. Answer based on 44 reviews Getting Started and Support ### How easy is it to onboard and train a team on Autotask PSA? Autotask PSA offers in-person and live online training, documentation, and videos, but onboarding involves a meaningful learning curve. Service technicians and regular users often become comfortable through daily use, while administrators need more time to configure modules, workflows, reporting, and custom fields. New hires may need role-specific guidance. Answer based on 23 reviews Getting Started and Support ### What customer support options does Autotask PSA offer, and how do users rate the experience? Autotask PSA offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support. User experiences are mixed: some describe helpful onboarding staff and good service, while others report difficulty reaching support during critical issues, slow responses, and unresolved technical problems. Answer based on 18 reviews Ticket management ### How well does Autotask PSA handle support ticket management? Autotask PSA manages support tickets effectively for MSPs through customizable workflows, priorities, SLA tracking, templates, and links to contracts, time entries, and RMM tools. Service desk teams value centralized visibility and automation, though some technicians find ticket screens dated, email formatting inconsistent, and high-volume ticket handling slower than expected. Answer based on 81 reviews ## Features AI summary Based on 5,645 IT Management reviews Capterra reviewers highlight these as the features buyers value most when choosing IT Management software: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) Autotask PSA supports **Remote Monitoring & Management**, but it does not include **Patch Management** or **Real-Time Monitoring**. Instead, it offers other important capabilities that reviewers also rate highly, including **Real-Time Notifications** (**43%**) and **Access Controls/Permissions** (**39%**). These features help IT teams stay aware of issues as they happen and manage user access more securely, providing teams with better visibility and control across day-to-day operations. Remote Monitoring & Management 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Real-Time Notifications 4.4 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 4.4 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Support Ticket Management 4.4 (37) 86.49% of 37 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Task Management 4.0 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Ticket Management 4.3 (28) 75.00% of 28 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Autotask PSA 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billable Items Tracking: Track the list of items required to be billed/invoiced to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Time Tracking: Measure time to completion or hours worked for projects - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (146) 4.2 Based on 146 reviews ## Pricing Value for money 4.0 (122) [View pricing plan details](https://www.capterra.com/p/223239/Autotask-PSA/pricing/) Ultimate Request pricing for details. It includes: - Service Desk & Ticket Management - Email to Ticket Processing - Time & Expense Tracking - Service Level Agreement Management - Project Management - Outsource Management - Change Management - Client Access Portal - Co-managed Licenses - Company & Contact Management - Opportunity Management - Asset Management - Exchange / Microsoft 365 Contact & Calendar Sync - Active Directory User Sync - Quoting - Enhanced Quoting, Procurement & Storefront with Kaseya Quote Manager - Document Manager - Domain & SSL Certificate Tracking - Contract Management - Billing Automation - Multicurrency Support - Inventory & Procurement - Automatic Tax Calculation powered by TaxJar - Quickbooks Integration - Operational Dashboards - Workflow Automation - Mobile App - API Access - Performance Workbooks Premium Request pricing for details. ITSM Request pricing for details. It includes: - Service Desk & Ticket Management - Email to Ticket Processing - Time & Expense Tracking - Service Level Agreement Management - Project Management - Change Management - Client Access Portal - Company & Contact Management - Asset Management - Exchange / Microsoft 365 Contact & Calendar Sync - Active Directory User Sync - Document Manager - Contract Management - Inventory & Procurement - Operational Dashboards - Workflow Automation - Mobile App - API Access Value for money 4.0 (122) 4.0 Based on 122 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ Pulseway](https://www.capterra.com/p/141792/Pulseway/)[ NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (130) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (130) 4.1 Based on 130 reviews ## User reviews Overall rating 4.2 Based on 160 reviews Filter by rating Counts reflect reviews available in this feed. 5(74) 4(58) 3(22) 2(3) 1(3) Mentioned topic Recent reviews first, then most helpful Joshua R. Field Technician Used the software for: 5+ years ### "Autotask Integrations That Automatically Create Tickets and Speed Up Resolution" 5.0 October 27, 2026 100 percent it has to be integration with other tools for ticket creation Pros I like the ability to integrate Autotask with our other tools so issues automatically create tickets, which helps us resolve them more quickly. Cons The mobile app is missing a few basic, easy-to-use functions, but I don’t use it very often. Rick B. Founder Used the software for: 1-3 years ### "We Found a Better Mousetrap" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 May 15, 2026 The product is seriously lacking in industry standard features. We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables. Pros We selected AT mostly for its potential to integrate with RMM. Good ticket management. Very specific user permissions. Cons High cost per user translated to low value for the money. NO FACILITY FOR DELIVERABLES. We need photos & completed forms for work orders. We came up with a system that uses Google Drive. We paid a 3rd party to create tickets from email. Denuka R. Operations Manager Used the software for: Less than 1 year ### "A Reliable and Well-Integrated PSA for MSPs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2025 My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it really brought structure and clarity to day-to-day operations. The way it ties tickets, billing, contracts, and reporting together in one place makes a noticeable difference in efficiency, and the dashboards give great visibility into workloads and performance. I found it reliable, flexible, and genuinely helpful in an MSP environment. While there are areas that could be modernised, the core product is strong, the integrations work well, and it definitely adds value when it’s used properly. Pros What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform. The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. I also found the dashboards genuinely helpful, especially for monitoring workloads, SLAs, and profitability at a glance. It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. Overall, Autotask helped create more structure and accountability, and made it easier to keep track of what matters in an MSP environment. Cons What I liked least about Autotask PSA was mainly around the interface and how it handles emails. The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving quickly between tickets or contracts. I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than actually handling the ticket itself. DM Dave M. Support Engineer Used the software for: 1-3 years ### "Good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 3, 2025 It has been a learning curve for our very small shop. But we couldn't live without it now. It takes time to get used to. Pros Great search engine for finding previous issues to help find solutions for customers. The phone app is very handy. Cons Doesn't link well with the inventory of computers. Uses a different name or list multiple names. It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. The invoice designer is not awesome. It is ok, but is limited. Brandon J. Remote NOC Engineer Used the software for: 3-5 years ### "Technician Friendly Ticketting system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 27, 2025 Very straightforward with ticket progress Everything was in the place you would expect it to be. Didn't feel like I had to jump through hoops to document or create a new ticket. Pros Ease of creating tickets and flowing through the process. Ability to attach files and attach multiple contacts to the ticket Cons None that stood out. I have used several ticketing systems over the years and I found this one to be the most friendly. HD Help Desk Manager Help Desk Manager Used the software for: 3-5 years ### "AutoTask PSA | 4 Year Veteran " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 November 27, 2025 I used it for about 4 years with success. I think its pretty built out but there are some major features missing. Pros I liked how it was brightgauge and a PSA all wrapped into one. It helped us track metrics inside the system we were using without the need for any extra cost. Cons I did not like how there was not customer inventory or configurations. It feels way behind the times without the ability to track customers inventory or products. Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Autotask is beneficial for managing IT audits and compliance, allowing users to visualize important metrics like RPO and response costs. While it currently serves well for administrative management, it may still have room for improvement. Log in to unlock the full review, detailed ratings, and pros & cons Arquitecto de soluciones 5.0 November 12, 2026 AI summary based on a full review Users benefit from the software's highly intuitive design, which simplifies tasks and enhances usability. There are no mentioned drawbacks, indicating a positive overall experience. Log in to unlock the full review, detailed ratings, and pros & cons TI 4.5 November 12, 2026 AI summary based on a full review Autotask simplifies IT service management by organizing tasks and improving response efficiency, which is beneficial for daily operations. However, some users may find certain functions less intuitive and experience slow navigation at times. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 10, 2026 AI summary based on a full review This tool significantly improves service delivery through effective ticket handling and integration options. While the integration configurations can be complicated, the software performs exceptionally well once they are established. Log in to unlock the full review, detailed ratings, and pros & cons [View all Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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