# Page 2 | Totango Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Totango the right Customer Success solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/222281/Totango/reviews

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Totango

3.7 (33)

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Last updated March 29th, 2026

# Page 2 - Reviews of Totango

## Showing most helpful reviews

Showing 26-33 of 33 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: Less than 6 months

### "Very useful for sales teams"

June 4, 2018

4.0

Pros

Totango is user-friendly, especially for an overall non-technical user base. The data in Totango allows both the pre- and post-sales teams at my company to better collaborate, have insight into accounts, and overall give me a snapshot of the customer so I can best focus my time.

Cons

Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so. This is the exception to the norm.

Review Source

VR

Verified Reviewer  
Partner, Customer Success & Account Management  
Management Consulting  
Used the software for: I used a free trial

### "Good CS platform that is easy to set up & leverage"

October 9, 2020

4.0

Good. My only advice is make sure you read the contract and ask about the onboarding and CS options.

Pros

Good self-service download demo to implement without any human contact with the company. Simply sign up online. Easy integrations and fairly intuitive.

Cons

It is pretty intuitive and east to use. I would just read the contact information about what is included and what isn't.

Review Source

Response from Totango

October 27, 2020

Thank you for taking the time to give us a review. We value your feedback. Our Community Edition has been designed to be easy and intuitive to set up for new Customer Success Teams. If you need additional functionality or support like extra onboarding, we have both affordable packages and custom pricing options available, please just let us know what you are looking for. Thanks again!

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 6-12 months

### "Helpful, relatively easy to use."

June 11, 2018

5.0

Pros

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value. Over an easy to use tool that makes working with a lot of customers better!

Cons

Building a report is not as straightforward as it could be. There is a lot of work internally to customize for our team. Definitely, need a good amount of training to be an expert.

Review Source

BH

Balarka H.  
Director, Customer Success  
Computer Software  
Used the software for: 1-2 years

### "Not the best out there"

July 8, 2019

3.0

Pros

Customer SuccessFlows can be a good tool to track your customers and health mixes.

Cons

It's overly expensive and needs tremendous amount of customization to fit your needs. Not really an easy way to seamlessly fit your requirements

Review Source

Anne Therese K.  
VP of Customer Success  
Internet  
Used the software for: 1-2 years

### "null"

April 7, 2016

3.0

Review Source

LR

Leighann R.  
AE  
Aviation & Aerospace  
Used the software for: 1-2 years

### "Totango is an awesome engagement measurement tool"

March 5, 2019

5.0

Pros

Totango is easy to run reports and send to clients. It is fully integrated with our CRM which enables me to get quick insight at a glance before calling a customer.

Cons

I wish it could self gen reports that would be client facing!

Review Source

AR

Aleena R.  
SDR  
Computer Software  
Used the software for: Less than 6 months

### "Tracking customer insights "

May 6, 2019

5.0

Pros

Totango provides multiple data points for a particular customer journey. Really love the 'health status' as it helps track activity levels of leads and narrows down the focus on different customer groups

Cons

Have not experienced any negatives so far

Review Source

AL

Alex L.  
  
  
Used the software for:

### "Totango Review"

January 5, 2017

4.0

We have recently tested out Totango for customer lifecycle management and have been impressed by the ability to set up health indicators and both report on progress and provide our sales agents with a funnel for conversion and customer activity.

Review Source

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