# Prime Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Prime Suite Software - reviews, pricing plans, popular comparisons to other Primary Care EHR products and more. Source: https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite --- # Prime Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Prime Suite ## What is Prime Suite? Cloud-based electronic health record (EHR) and practice management system designed for healthcare providers that helps manage medical practice, patients, records, administrative tasks, and more. Providers can create and share templates to streamline workflows, while clinical alerts support timely care interventions. The practice management features enhance efficiency with billing and clearinghouse integration. ## What is Prime Suite used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Primary Care EHR](https://www.capterra.com/primary-care-ehr-software/)[OBGYN EMR](https://www.capterra.com/obgyn-emr-software/) Top alternative Featured Overall rating Based on 205 user reviews Reviews sentiment Positive 73% Neutral 10% Negative 17% Pros & cons Responsive customer support experience Intuitive and simple interface Persistent bugs and reliability problems Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Prime Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.greenwayhealth.com/&name=Prime Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Prime Suite 3.8 (205) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (205) Ease Of Use 4.5 (708) Value For Money 3.8 (127) Value For Money 4.2 (578) Customer Service 3.8 (187) Customer Service 4.3 (644) ## Prime Suite alternatives [4.4 (364)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (621)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (496)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [3.9 (1,362)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/alternatives/) ## Pros and Cons Responsive customer support experience 87% positive reviews out of 91 Most reviewers appreciate customer support for prompt responses, knowledgeable staff, and ongoing improvements based on feedback. Persistent bugs and reliability problems 68% negative reviews out of 37 Most reviewers report bugs and issues, including slow performance, frequent errors, and delayed problem resolution. Intuitive and simple interface 80% positive reviews out of 46 Most reviewers find ease of use important, noting straightforward navigation and quick learning for all staff. Adaptable physician practice management 91% positive reviews out of 32 Most reviewers describe physician practice features as customizable, efficient, and supportive of diverse medical specialties. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Patient Scheduling 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Patient Portal 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. Task Management 2.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Alerts/Notifications 1.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Charting 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Prime Suite 34 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track and manage adherence to policies for any service, product, process, or supplier Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Create and securely store digital patient records Intended to be used by cardiologists For family practices Designed for Neurologists For obstetrics and gynecology (OB/GYN) practices Specialized software for Orthopedic practices Designed for pain management practices & departments Designed for primary care doctors/facilities. Intended to be used by urologists. Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Allows medical providers to engage patients in a variety of ways to ensure their health. Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Get Advice We can help you find the software with the features you need. Features 3.7 (205) 3.7 Based on 205 reviews ## Pricing Value for money 3.8 (127) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.8 (127) 3.8 Based on 127 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (187) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (187) 3.8 Based on 187 reviews ## User reviews Overall rating 3.8 Based on 205 reviews Filter by rating 5(70) 4(75) 3(23) 2(14) 1(23) Mentioned topic Sorted by most recent CB Carol B. Billing Manager Medical Practice ### "Billing Mgr" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 24, 2025 I was never able to streamline my workflow. Pros The medical charting was very simple to use. Cons The financial applications and reporting was difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Loganne Y. Ultrasound Technologist Hospital & Health Care ### "Prime Suite Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 15, 2024 Overall experience with Prime Suite is positive during use, it’s when switching or upgrading that the experience is less positive. Pros I liked the ease of use and minimal training required to use it. Cons If you are changing from something else prior or changing from Prime Suite to something new a lot of information can get lost and is not able to be accessed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alicia B. Certified Medical Assistant Medical Practice ### "My experience with Prime Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 5, 2024 My overall experience with Prume Suite is great! Pros As a CMA in a very busy Family practice its crucial to have a good working EMR and I think Prume Suite was just that. It made charting very easy and not very time consuming. It's very simple to refill patients medications, view lab/imaging results, put in referrals to specialists, schedule patients, and communicate back and forth with each physician. Cons One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bob L. Medical Director Medical Practice ### "HIPAA nightmare upon retirement" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 15, 2023 Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer data. I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party. I investigated these options very closely and could find no platform that could provide this function for less than $8000. This is an unreasonably burdensome cost for the exit of a small practice. I lost the chance to follow-up collections of outstanding accounts. It also means that I cannot respond to patient requests for this data. This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. In retrospect, if I was just given basic support a customer service, I could have selectively printed PDFs of individual patient's statements. There is no excuse for not providing data in the simple usable format that can be exported to Excel or Google sheets. This conversion is offered by third parties.. After all the years and all the money paid Greenway, the should have provided this data conversion internally. I was led on until they extracted a 3 month extension contract from me. Pros Used this software beginning with a legacy product that was acquired by Greenway. It provide a stable platform for our function, medical billing. Cons HIPAA nightmare upon retirement. Cannot extract data in any usable for at the end of service contract. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH candace h. Practice operations manager Hospital & Health Care ### "Don't bother" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 27, 2023 Horrible Pros I do't have anything positive to say about this software Cons customer service is awful. I have had a support ticket open for 253 days for an error with pulling prescription history. Not a single person has contacted me, I asked for a supervisor and there isn't on. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) To create office notes more efficiently and increase patient volume and faster reimbursement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC April C. Business Office Director Medical Practice ### "Overall just okay" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 21, 2023 Pros Greenway is an older EMR with established systems. I do like the billing platform. Cons Scheduling, task management, and analytics are where Greenway needs the most help and updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KP Kenderia P. Program Manager Health, Wellness and Fitness ### "Challenges keep arising. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 February 14, 2023 Recently they have been overbilling us for more providers than we even have. Very disgusted with response time for solutions to billing and software times. Pros Clinical alerts for pop health. Able to identify all gaps in care at the point of care without additional software. Cons Need functional care plans and support needs to improve. Reasons for choosing Prime Suite Overall felt like the best option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Elena S. Physician Medical Practice ### "You are on your own" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 11, 2023 Our overall experience has been poor Pros We are site 64, using this product for more than 10 years. The clinical portion is easy and intuitive, although we have received zero support in learning. The notes are easy to read and fast to complete. Cons The management portion is quite difficult, but most of all, the instruction is not existing and, after paying for advanced training, we are going no where. The support is not only horrendous for the software, but the billing is even worse. They have been charging us for features that we don’t use and our representative occasionally responds to email but never showed up at the meetings that HE set up. It has been over two months and still …no response Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Renee M. Office Software Support Medical Practice ### "Greenway PrimeSuite Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 7, 2022 We have been with Prime Suite for many years- they have had many growing "pains" over time, either with product management, customer service or just what direction the company is going in general. I do feel that they have definitely redirected and have placed success of the clients as priority. Pros One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users. Cons Reporting functionality can be challenging due to how the data is stored. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Richard B. president/owner Medical Practice ### "Beware!" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 6, 2022 Poor at best. They also sold us a dictation product that constantly crashes the system. Literally multiple times a day. Pros Not easy to implement. Had to totally rearrange our office flow and we wrote most of the templates for patient visits ourselves. Cons There have been issues all along with this software. Glitches, the product stops working due to "upgrades" and workarounds have to be done. Now, most recently, they changed something on their end-not ours- without any warning at all and we are being told we have to get a whole new internet to correct the issue. We are now switching to a new product and the 2 companies won't talk with each other to transfer the data smoothly. Beyond frustrating. Haven't had normal office functioning of the product for weeks and they are NOT helpful fixing the problems that they created themselves. Reasons for choosing Prime Suite cost, but the hidden costs we came to find out later have made this product more expensive to run than the others and has less functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/reviews/) Popular comparisons [Epic vs Prime Suite](https://www.capterra.com/compare/122278-222077/EpicCare-EMR-vs-Greenway-Health-Prime-Suite)[athenaOne vs Prime Suite](https://www.capterra.com/compare/98735-222077/athenaOne-vs-Greenway-Health-Prime-Suite)[eClinicalWorks vs Prime Suite](https://www.capterra.com/compare/120360-222077/eClinicalWorks-vs-Greenway-Health-Prime-Suite) [AdvancedMD EHR vs Prime Suite](https://www.capterra.com/compare/114601-222077/AdvancedEHR-vs-Greenway-Health-Prime-Suite)[NextGen Enterprise vs Prime Suite](https://www.capterra.com/compare/222077-228336/Greenway-Health-Prime-Suite-vs-NextGen-Enterprise)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)