--- title: "Jaggaer Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Jaggaer the right Procure to Pay solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/221215/JAGGAER/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Jaggaer 4.1 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Jaggaer Ease of use 3.8 Customer Service 4.3 ## Showing most helpful reviews Showing 1-21 of 21 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Cloud Solutions Analyst Used the software for: 3-5 years ### "Easy to use, easy to search" October 24, 2018 5.0 My company utilizes most of the JAGGAER indirect modules and the Contract Management module isn't the best of them but it is still very good and we have been very happy with the upgrade that JAGGAER brought to our organization. Pros Easy to navigate. Clear and concise organization of information. Easy to maintain access controls. Very customizable as far as workflow and dashboards are concerned. The workflow is easy to understand and most aspects of it can be modified and configured by our JAGGAER system administrator. Permissions are easily managed. Users can configure their own dashboards with summarized information of their choosing. Document templates can be configured to automatically pull in fields and information from the contract record. Cons Needs more granular access controls so we can give certain users access to view a contract and its final attachments without the ability to modify them. Review Source R Reviewer Group Procurement Supervisor and Broker Used the software for: 3-5 years ### "Finally delighted to talk about JAGGAER eProcurement. The work it has done for me is worth it." November 23, 2023 5.0 Secure, resourceful and reliable software. I highly recommend JAGGAER eProcurement. Pros I feel a huge impact on my career. My approach to spending accountability and enhancement has improved gradually leaving me a better person. I highly appreciate the customer support team. I engaged them severally on setting up and implementation. They were of much help to me. The dashboard is well organized to accommodate every level of experience. Cheers to more achievements JAGGAER eProcurement. Cons Definitely none. With the great help I get from the support team, I find nothing challenging upto now. Review Source R Reviewer Procurement Analyst Used the software for: 1-3 years ### "Jaggaer Contracts Review" November 24, 2020 2.0 Pros \- The customer suppot is good and they work with you - The customizable approval flows are good, but the oversight nd reporting for those are not easy - Ability to capture contract metadata information Cons \- It is not configurable - there are a lot of unnecessary fields that cannot be removed - To "activate" a contract, upload documents, etc. there are a lot of clicks and it is not intuitive for the user - Reporting and dashboards are always an uphill battle - Contract metadata information is not conditional (cannot have another question appear if the previous question was answered in a particular way) Review Source VR Verified Reviewer Computer and communication engineering Used the software for: 1-3 years ### "Increases efficiency and reduces cost" May 12, 2023 4.0 Pros JAGGAER ONE Sourcing provides customizable workflows that can be tailored to meet the specific needs of an organization. This can help to improve the accuracy and consistency of sourcing processes.Plus, it can help organizations reduce costs associated with procurement. Cons JAGGAER ONE Sourcing can be complex and challenging to set up and configure. This may require a significant investment in time and resources. Review Source R Reviewer Strategy Program Lead Used the software for: 3-5 years ### "Very useful sourcing tool for any company " October 21, 2024 5.0 Perfect tool for your daily procurement job and activities Pros A very useful SaaS Baer spend management tool for sourcing activities - offers a lot of functionalities - source to pay, contract management, spend analysis etc. Cons It takes time to learn the tool and understand all different features. Review Source NJ Njoroge J. Research Manager Used the software for: 1-3 years ### "JAGGAER eProcurement Is Highly Reliable" May 7, 2024 5.0 Pros JAGGAER eProcurement is a great tool that gives us value for money. JAGGAER eProcurement makes procurement management simple. Cons I am impressed by the brilliant features of JAGGAER eProcurement. JAGGAER eProcurement is super amazing. Review Source SJ Saumil J. Procurement Manager Used the software for: 1-3 years ### "JAGGAER eProcurement Is an Easy to Use Tool" May 3, 2024 5.0 Pros I like the efficiency of the features of this procurement software. JAGGAER eProcurement has been so reliable. Cons I do not dislike JAGGAER eProcurement at all. Review Source JA James A. IT Expert Used the software for: 1-3 years ### "JAGGAER eProcurement is So Powerful and Reliable" May 10, 2024 5.0 Pros I like how brilliant and simple to manage JAGGAER eProcurement has been. JAGGAER eProcurement is amazing. Cons JAGGAER eProcurement does not have flaws. Review Source R Reviewer Systems, Data and Reporting Used the software for: 3-5 years ### "Easy to use Supplier management system" July 14, 2023 4.0 Pros Easy to use to bring up supplier details etcNice graphic representations on status of suppliers etc Cons Workflows for re approval can be a bit clunky Review Source R Reviewer Purchasing Manager Used the software for: 3-5 years ### "Potential but not quite yet" November 24, 2020 4.0 We did not complete the transition to Contracts. Pros Fairly easy to do a contract request template and developing a contract for approval. Cons mapping contract info to the WORD contract. Approvals via email (closer now). Utilizing internal communication without entering into the system. Renewals and reminders process. Other areas with contracts would not easily be able to utilize the contracts section in the system. Review Source JV Juan V. Buyer Used the software for: 3-5 years ### "The support team is very efficient" November 20, 2020 4.0 despite issues every now and then it is easy to work with JAGGAER Pros Easy to use , The Support team is very helpful and always comes back with answers and solutions Cons at times the software is down and does not work 100% Review Source R Reviewer Accounts Payable Analyst Used the software for: 1-3 years ### "Easily organize your contracts" October 8, 2018 4.0 Centralized contract management, plenty of information. No more lost time searching for various contract information. Pros The many search filter features are excellent for narrowing down a search for a particular type of contract. You can pull reports & export reports based on a variety of contract specs which is very helpful as well. I also like the status banners that let you know if a contract is expired or its current status. Cons Steep learning curve, many fields that seem unnecessary (possibly just for our organization). The most difficult thing is customizing this software. Change integrations are difficult and costly to implement. Review Source R Reviewer Category Manager Used the software for: 3-5 years ### "OTP" November 17, 2020 4.0 Overall now that I have had some experience with it, it is very useful for BPS defensible and compliant procurements Pros very useful and defensible for BPS compliant procurements Cons Can be a challenge to use without significant training Review Source R Reviewer Lead Sourcing Manager Used the software for: Less than 1 year ### "Jaggaer in the Utilities sector" November 23, 2020 5.0 Good Pros Fairly straight forward to use and easy to navigate around the system. Cons Sometimes it seems to crash when loading a screen. Review Source R Reviewer Intern Used the software for: Less than 1 year ### "Jaggaer is something else " November 11, 2020 2.0 My client won’t pay so it it’s difficult to manage Pros I don’t understand it. It’s overly complicated. It doesn’t just read the contract and pull data? Seems like it’s missing features Cons It complicates my life. Need to be able to send automated reminders for contract renewal and coi. Review Source R Reviewer Management Analyst Used the software for: Less than 1 year ### "Strong Contract Lifecycle Management Software" July 24, 2019 5.0 Pros Dashboard visualization and strong contract search features. Cons Customization can be expensive. Sofware itself is one of the more expensive in the field. Review Source Ashante C. Purchaser ### "Pool4Tool's excellent service" May 17, 2017 5.0 Pros: prompt responses to any issues that may arise, very helpful and detailed explanations of how and what we or the supplier needs to do, training workshops provided, amazing follow through on open issues Cons: we cannot login the suppliers profile or see their live screens Review Source R Reviewer Head of Supply chain - Process Development ### "P4T is a extremely flexible and user friendly software especially for Engineer to Order Company" May 17, 2017 4.0 Pro's: 1. Extremely powerful sourcing engine for Direct procurement especially for Engineer to order company 2. Flexible and easy to use workflow to ensure all stakeholders are informed 3. Very good expediting tool to follow up order confirmation from suppliers and advanced shipment notification. Con's: 1. Small company 2. Development takes longer time Review Source R Reviewer ### "POOL4TOOL General Demo" September 9, 2014 4.5 Pros Product is modular and seems to do everything we require. It also looks easy to use. Pool4Tool was very friendly and knowledgeable. Cons No issues at this time. Software seem to be very stable. Review Source R Reviewer CUSTOMER SERVICE / OFFICE Used the software for: Less than 1 year ### "Not easy to navigate" August 17, 2021 2.0 Pros Easy to load seems nice read cons below. Cons too many functions and options to choose from Review Source R Reviewer Sourcing Specialist Used the software for: Less than 1 year ### "Jaggaer" November 20, 2020 3.0 N/A Pros If it wasn't for \[SENSITIVE CONTENT HIDDEN\], your Technical Support Analyst, GCC I would have given up long ago. Cons Jaggaer is difficult to use. And I only use because I have to use it. 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