# DocuWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DocuWare the right Enterprise Content Management solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220466/DocuWare/reviews --- DocuWare 4.6 (113) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of DocuWare Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LA Leanne A ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “With the implementation of Docuware we are able to get our accounts payable invoices entered so that we are able to run accurate reports in a timely manner.“ December 11, 2025 MZ Myrna Z SraInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The cost of licensing is high and integration with other platforms increases the cost of the solutions.“ March 27, 2025 YN Yasmine N Customer Services ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The product has amazing editing functionalities and brilliant version control systems.“ October 26, 2025 JC Jérôme C Data analystInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “Not optimized for any devices sometimes look odd“ December 2, 2024 Jerry K Dir, Audit and ComplianceAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “Helps to cut costs and improve efficiency — Document Management Tech Empowers Your Company To Automate Document-Centric Processes“ March 17, 2025 Bernat R CIOHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product“ November 20, 2023 SS Sheni S Sales repEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “My work is way more efficient and I can summon any document I want from one point.“ September 22, 2025 CF Charles F IT ManagerFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years. “Getting support during our working hours is almost non-existent.“ April 22, 2021 ## Showing most helpful reviews Showing 1-25 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keneth W. Director of Benefits Management Consulting Used the software for: 2+ years ### "Outstanding document management system" September 27, 2024 5.0 By leveraging DocuWare, I've been able to digitize and automate my department's workflows, resulting in optimized resource allocation, increased efficiency, and enhanced employee service. Pros By utilizing DocuWare, I'm able to centralize all information, automate routine tasks, and facilitate remote work, empowering me to manage my employees effectively from any location and device with an internet connection. Cons There's nothing negative I can say about this tool. Review Source Taylor S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Easy-to-use software for organizing documents" August 16, 2023 4.0 After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems. Pros DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work. Cons If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories. Switched from [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) DocuWare's ability to enhance index information and provide a bi-directional connection to external data has made it possible to directly establish a link between previously unrelated processes. Such as... GIS maps of places the organization controls are linked to DocuWare, so users can automatically access documents and information related to the site. Review Source RB RODRIGO B. CONTROLLER Financial Services Used the software for: 2+ years ### "Not happy at all" November 10, 2023 3.0 Pros I think is a good platfrom and it repsonds quick. The landing pages and tools are good Cons The customer services is terrible and annoying Reason for choosing DocuWare The commercial team was very confident, and DF server system do not look functional Review Source Response from DocuWare November 15, 2023 Hi Rodrigo, thank you very much for sharing your review. Apologies for your negative experience with customer service, we take note internally, these comments are very useful for us as it allows us to review our processes and improve in all areas that may affect our customers. On the other hand, we are glad that the solution itself, has been to your liking and you have chosen us among other similar software. CB Chris B. CFO Construction Used the software for: 2+ years ### "Docuware Review" July 29, 2019 5.0 Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle. Pros Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper. Cons Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all. Alternatives considered [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[M-Files](https://www.capterra.com/p/122215/M-Files/) Reason for choosing DocuWare Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal. Review Source Response from DocuWare July 31, 2019 Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours. SS Sheni S. Sales rep Education Management Used the software for: 6-12 months ### "Honest Docuware review!" September 22, 2025 5.0 Overall using this day to say makes my life so much easier. My work is way more efficient and I can summon any document I want from one point. Pros Ease of document management! Super user friendly for a great return. It's super secure and efficient. Cons It's not an easy setup initially and customization is pretty limited. It can be costly initially for the business. Review Source VR Verified Reviewer Facility Management Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Docuware Pros and Cons" December 3, 2024 4.0 I found it easy to use although it did feel dated. Pros The ability to see old invoices easily was helpful. Cons It felt outdated though overall it was user friendly. Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: I used a free trial ### "My Experience with DocuWare" May 26, 2025 5.0 While DocuWare can be costly, it is known for its easy-to-learn and configure interface, both for end-users and administrators. Pros I love that it's user-friendly, excels in document importing and form handling, and provides strong indexing capabilities. Cons I don't like that some features require separate downloads, and integration with other platforms can be challenging. Review Source Eileen J. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Innovative and robust document management platform" April 20, 2023 5.0 DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management. Pros I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs. Cons DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal. Review Source Response from DocuWare May 17, 2023 Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users. Idaly M. Project Manager Semiconductors Used the software for: 2+ years ### "Document management that facilitates our processes and allows us to save paper." March 31, 2023 5.0 It has allowed us to keep our documents in order, we improve the fluency when filing and sharing documents very quickly, we keep our files safe, we reduce the cost of paper, the digitization of our documents has boosted our growth and productivity. Pros It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth. Cons Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent. Review Source Response from DocuWare May 17, 2023 Hi Idaly, many thanks for your comments. We work every day on improving our solutions and make it much more efficient for our users. Rafael V. Programador de Sistemas Pleno Computer Software Used the software for: 2+ years ### "The Best Tool for Electronic Document Management" October 11, 2017 5.0 Pros I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare. Cons Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support. Review Source JC Jérôme C. Data analyst Information Services Used the software for: 1-2 years ### "Docuware simple and easy " December 2, 2024 4.0 Pros Very practical and easy to connect, manage, store document online Cons Not optimized for any devices sometimes look odd Review Source AS Anna S. Contractors Receivables Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Anna's Review" August 7, 2024 5.0 Docuware is a great platform for businesses who need to store unlimited amount of documents. Pros It's very simple to upload and organize documents. Cons I don't have any negative comments about Docuware. Review Source Response from DocuWare August 13, 2024 Hello Anna, Thank you so much for taking the time to leave us a review. We are delighted to hear that you are enjoying DocuWare and we look forward to our continued success together. Best Wishes, The DocuWare Team JB Josep B. CEO Textiles Used the software for: 2+ years ### "Easier, usefull and fast way to work with the documents and datas." November 20, 2023 4.0 The experience have been good, we started to work with DocuWare on June 2018, and during the pandemic time when we had been working at home it help us a lot and it was more easy for us. Also it helps a lot the work with our auditors, now with DocuWare is more faster and esier. Pros Well for us DocuWare change the way to work in the office with the documents, we save time, is more safe and faster than the way that we worked before to get the program. Cons Well in general we are happy with the program but if I have to say one thing we miss some more tutorials or some more webinars to help to work with the program and also give an idea to implement the DocuWare in different deapartments of the company. Review Source JMR Jose Maria R. Financial Manager Building Materials Used the software for: 1-2 years ### "Docuware, great software for document management" November 10, 2023 5.0 Our experience has been very good. The power of the documentation search algorithm mixed with artificial intelligence is brutal. Pros What I like most about Docuware is its versatility, its easy handling and the security of the information it stores. Cons What I like least is that depending on the application you want to give it, it requires development, adaptability and implementation and this involves cost. Review Source AM Aaron M. IT Manager Automotive Used the software for: 2+ years ### "Docuware at SHAD" November 15, 2023 5.0 Pros We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP Cons I don't have any cons, the software accomplish their purpose greatly Review Source FR Ferran R. Financial Director Chemicals Used the software for: 1-2 years ### "Increased our efficiency" November 15, 2023 5.0 Pros Connectivity with SAP BO, so our accountant can book all the invoices from our suppliers faster. Cons For the moment I like everything about DocuWare. Review Source DB Danielle B. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Helpful" May 27, 2021 5.0 Using daily to upload shared files within our facility for easy access Pros Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access Cons Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier? Review Source Response from DocuWare June 4, 2021 Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at customer.feedback@docuware.com if you have further comments. PP Peter P. General Manager Wholesale Used the software for: 1-2 years ### "An excellent solution provider for my documents." November 15, 2022 5.0 I was able to get the effect I wanted in the management of my documents. Pros Affordable. Fast interface. It simplifies searching for documents and greatly reduces the time it takes to find a document. Cons There is nothing I don't like about the product, it provided the control of my documents as I wanted. Review Source Response from DocuWare January 16, 2023 Thank you for taking the time to review DocuWare. We appreciate your positive feedback about how our cloud-based solution has enabled your organisation to automate manual tasks, increase productivity and improve collaboration across departments. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. mM maria M. Helper Restaurants Used the software for: 2+ years ### "Siroko Beach" November 28, 2023 5.0 Pros It takes minutes to have all the invoices saved with the advantages of allowing you to find whatever you need from them.. Giving access to the account firm was very important to us too. We saved so much time !!! Cons The development of an interface between docuwar and our inventory and sales system took too long. Now I am thinking of changing it but I am worried about the time it will probably take. Review Source RH RAY H. Title III Project Director Education Management Used the software for: 2+ years ### "Investing in DocuWare was a good decision. It provides affordable value to our organization." June 19, 2017 5.0 Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents. Pros One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation \`ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information. We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use. Cons We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program. Review Source JG Jennifer G. Corp Accounting Manager Logistics and Supply Chain Used the software for: 1-2 years ### "DocuWare converted our paper A/P process into a smooth online workflow." May 24, 2017 5.0 Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time. Pros The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed). Cons We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong. Review Source IN Ian N. Finance Manager Marketing and Advertising Used the software for: 2+ years ### "Talbot Marketing" January 11, 2017 5.0 'Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn't live without it.' Pros Ease of Use & improvements to our Processes Review Source JO John O. Applications Developer Government Administration Used the software for: 2+ years ### "I took over the Docuware administration for my company. The learning curve was steep, but worth it!" May 16, 2017 5.0 Organization, shedding of old paper records (which made it easy to relocate). Pros It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily! Cons The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client. Review Source RL Ryan L. SP Manager Used the software for: Less than 6 months ### "We researched document managing programs, Docuware is by far the best program available! WE LOVE IT!" October 19, 2017 5.0 Pros Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes. Review Source WC Wendy C. Chief Operations Officer Used the software for: 2+ years ### "No complaints. Great product! " May 17, 2017 5.0 We were able to confidently go paperless. Pros That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.