--- title: "DocuWare Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DocuWare the right Document Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/220466/DocuWare/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- DocuWare 4.6 (120) [View alternatives](https://www.capterra.com/p/220466/DocuWare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of DocuWare Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LA Leanne A ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “With the implementation of Docuware we are able to get our accounts payable invoices entered so that we are able to run accurate reports in a timely manner.“ December 11, 2025 MZ Myrna Z SraInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The cost of licensing is high and integration with other platforms increases the cost of the solutions.“ March 27, 2025 AB Alexis B Cultural Director Of Cinema And Live PerformanceGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “Organizing ,searching and sharing files is much more effective.“ June 24, 2026 JC Jérôme C Data analystInformation Services, 2 - 10 employeesUsed the software for: 1-2 years. “Not optimized for any devices sometimes look odd“ December 2, 2024 Jerry K Dir, Audit and ComplianceAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “Helps to cut costs and improve efficiency — Document Management Tech Empowers Your Company To Automate Document-Centric Processes“ March 17, 2025 Bernat R CIOHospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product“ November 20, 2023 DG Dominick G Sr. Post ProducerMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “I love how DocuWare is able to pull info from scans and PDFs and save everything in an easily searchable archive!“ March 26, 2025 CH Cynthia H Executive AssistantNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.“ February 2, 2021 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Easy-to-use software for organizing documents" August 16, 2023 4.0 After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems. Pros DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work. Cons If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories. Switched from [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) DocuWare's ability to enhance index information and provide a bi-directional connection to external data has made it possible to directly establish a link between previously unrelated processes. Such as... GIS maps of places the organization controls are linked to DocuWare, so users can automatically access documents and information related to the site. Review Source MZ Myrna Z. Sra Information Technology and Services Used the software for: 2+ years ### "Docuware Review" March 27, 2025 4.0 It is an excellent platform for document management, easy to learn and configure Pros The end-user interface is very user-friendly, easy to learn and easy to set up Cons The cost of licensing is high and integration with other platforms increases the cost of the solutions. Alternatives considered [Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[Alfresco Digital Business Platform](https://www.capterra.com/p/52548/Alfresco-One/) Reason for choosing DocuWare Because of the interface to the user, the multiple ways to connect with documents and their configuration interface Review Source RB RODRIGO B. CONTROLLER Financial Services Used the software for: 2+ years ### "Not happy at all" November 10, 2023 3.0 Pros I think is a good platfrom and it repsonds quick. The landing pages and tools are good Cons The customer services is terrible and annoying Reason for choosing DocuWare The commercial team was very confident, and DF server system do not look functional Review Source Response from DocuWare November 15, 2023 Hi Rodrigo, thank you very much for sharing your review. Apologies for your negative experience with customer service, we take note internally, these comments are very useful for us as it allows us to review our processes and improve in all areas that may affect our customers. On the other hand, we are glad that the solution itself, has been to your liking and you have chosen us among other similar software. TD Tom D. Owner and Lead Photographer Photography Used the software for: 6-12 months ### "DocuWare works for business and personal" April 4, 2025 4.0 I have been happy using DocuWare with personal and business documents. Pros DocuWare has a diversity of eSignature and document storage solutions. Cons It can be somewhat pricey and counterintuitive. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing DocuWare DocuWare's international reputation and renown customer support. Review Source CB Chris B. CFO Construction Used the software for: 2+ years ### "Docuware Review" July 29, 2019 5.0 Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle. Pros Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper. Cons Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all. Alternatives considered [AODocs Document Management](https://www.capterra.com/p/148529/AODocs-Document-Management/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[M-Files](https://www.capterra.com/p/122215/M-Files/) Reason for choosing DocuWare Worked best with our Exchange based system, had best and most advanced features for doing indexing of documents, and price was the best deal. Review Source Response from DocuWare July 31, 2019 Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours. YN Yasmine N. Customer Services Manager Information Technology and Services Used the software for: 2+ years ### "A reliable tool for documents management." October 26, 2025 4.0 DocuWare is reliable tool that enhances documents management. The software allows us to automate complex tasks and reduces manual data entry. Pros The product has amazing editing functionalities and brilliant version control systems. General software ease of use and effectiveness in publication workflows. Cons DocuWare is is well suited for documents management. It ensures secure and smooth documents collaboration. No dislike. Review Source MA Mike A. Owner Food & Beverages Used the software for: 1-2 years ### "When you need to sign and share Docuware " September 15, 2025 5.0 Docuware is definitely one of the more easy sign applications to use especially for a beginner to sign Pros As a frequent user of Docuware I can simply say I love the way as even as. Beginner it was completely easy to use Cons I’ve never had to contact customer support or had a negative experience using Docuware and either have any professionals I’ve sent a document to via Docusign Review Source CW Carlos W. Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Restructured the rhythm of our finance force" July 17, 2025 5.0 Pros DocuWare has automated pulling of invoice data in emails and scans that is achieved by intelligent indexing and OCR. It has enabled them to fill in vendor, date and amount fields accurately and cut down error in the Month end closings. Cons Silently failed Folder Import tool may block the large batch upload without notifying me. The lack of some documents could also be identified only at downstream operations. Review Source Julian R. Finance and foreign trade Retail Used the software for: 1-2 years ### "improves the efficiency of document management" March 7, 2025 5.0 It is the solution to store each document very securely and thus be able to have it protected and when it is needed, find it efficiently Pros DocuWare makes all document management easier to manage, for example searching for documents, classifying and filing, it saves time by having this organized and when I need a document it is much easier to find and not waste a lot of time searching, and each document is secure Cons There is nothing that I am dissatisfied with, I have only felt that it is a good platform for organizing files that has worked well Review Source Eileen J. Office Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Innovative and robust document management platform" April 20, 2023 5.0 DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management. Pros I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs. Cons DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal. Review Source Response from DocuWare May 17, 2023 Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users. JS Jessica S. Inventory Control Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Docuware for the win!" May 29, 2025 5.0 Pros Invoices are easily accessible. I love that there are separate tabs that can keep the vendors separate to create a more user-friendly experience. Cons Sometimes it can be a bit difficult to look up invoices if you do not have all the information. Otherwise it is a good tool to have. Review Source VR Verified Reviewer Facility Management Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Docuware Pros and Cons" December 3, 2024 4.0 I found it easy to use although it did feel dated. Pros The ability to see old invoices easily was helpful. Cons It felt outdated though overall it was user friendly. Review Source BR Brian R. Assistant Management Consulting Used the software for: 2+ years ### "Docuware is a great tool for data management." July 11, 2024 5.0 Overall, Docuware has improved our efficiency, reduced paper waste, and enhanced collaboration across departments. It's an indispensable tool for any organization looking to modernize their document management practices. Pros The intuitive interface makes it easy for employees at all technical levels to quickly adapt to the system. Searching for documents is a breeze thanks to the advanced OCR and indexing capabilities. We can find what we need in seconds rather than digging through physical files or unorganized network drives. Cons I have no complaints about the Docuware system. When we needed to add capabilities that were not foreseen in our original deployment the support team was able to quickly update the program with no loss in productivity. Review Source JMR Jose Maria R. Financial Manager Building Materials Used the software for: 1-2 years ### "Docuware, great software for document management" November 10, 2023 5.0 Our experience has been very good. The power of the documentation search algorithm mixed with artificial intelligence is brutal. Pros What I like most about Docuware is its versatility, its easy handling and the security of the information it stores. Cons What I like least is that depending on the application you want to give it, it requires development, adaptability and implementation and this involves cost. Review Source Andre C. S. Director of Professional Services Consumer Electronics Used the software for: 2+ years ### "DocuWare has leapfrogged the competition " August 15, 2018 5.0 We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations. Pros DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days. Cons The cloud based offering needs to provide concurrent user licenses. Review Source Response from DocuWare September 17, 2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com. Karya W. Purchasing Consumer Electronics Used the software for: 2+ years ### "Docuware " September 27, 2018 4.0 I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware. Pros We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly). Cons Sometimes items are not uploaded in a timely fashion and/or not linked to the packet. Review Source Response from DocuWare December 2, 2018 Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution. AJ Amber J. Client Relations Specialist Financial Services Used the software for: 2+ years ### "Everyday User" August 8, 2019 5.0 Docuware has made it so much easier to store all of our client documents without having to keep the paper copies in the office. I use it daily as my checklist to make sure that all checks/transfer/account changes are getting taken care of in a timely manner from our custodian. Pros I like that I can keep track of pending checks/transfer easily and make sure they occur on a timely manner. It is very easy to pull up clients records and see everything we have on them. Cons I feel like we are on a very outdated version and have never been notified of upgrades. I'd like to be able to make my own "stamps" to mark documents how they should be marked. Reason for choosing DocuWare We did not research any other products, Docuware was shown to us when we purchased our copier. Review Source Response from DocuWare August 9, 2019 Hello Amber, Thank you for your review. You can get notifications of any version release by subscribing to our Blog and UserInfo right from our website. We release a new version about every 6 months, usually one in the Spring and then again in the Fall. Stamps are created in the DocuWare Thick Client, you should have access to create stamps as needed. VR Verified Reviewer Quality Assurance Accounting Used the software for: 2+ years ### "Good Software" November 29, 2018 5.0 Docuware is a very easy software to scan and access reports. It's a place to store documents Pros \- good software to store company's documents - easy access in searching specific documents Cons \- at this moment of time their is nothing bad to say about this software Review Source Response from DocuWare December 2, 2018 Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at customer.feedback@docuware.com. Bernat R. CIO Hospitality Used the software for: 2+ years ### "Revolution on Invoices Management" November 20, 2023 5.0 Pros The digitization of the approval workflow and the accessibility of stored documents make this digital document management system the best. Cons A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product Review Source DD Dan D. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to approve Invoices" November 13, 2020 5.0 Pros When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process. Cons When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(\*). Review Source Response from DocuWare December 11, 2020 Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. LSA Liliana Sofia A. GED Information Technology and Services Used the software for: I used a free trial ### "It changed my life, now everything is easier and more efficient" July 1, 2023 5.0 Efficiency and productivity increased significantly thanks to the automated workflow and document management features of this platform. Pros What I liked the most about this amazing platform is the way it has completely simplified my professional life. Before discovering this platform, I was dealing with mountains of paperwork, complicated paperwork, and constant confusion. But now all that is a thing of the past! Cons Due to the wide range of functions and features they offer, it can take a while to understand and get the most out of all the available tools. But once you get familiar with the platform and discover all the possibilities it offers, you realize that it is worth the initial effort. Review Source Response from DocuWare September 1, 2023 Hello Liliana! Thank you so much for your detailed review. We are thrilled to hear you are enjoying DocuWare and that it has made such an impact on your productivity and efficiency. We work hard to deliver a great product and reviews like yours mean a lot to us. Thank you! - The DocuWare Team Jeffrey K. Member Attorney Legal Services Used the software for: 2+ years ### "Great Integration into Outlook" July 18, 2019 4.0 Pros I liked having the ability to link documents directly from DocuWare. Cons I wish there was a google style search option Review Source Response from DocuWare August 5, 2019 We appreciate your taking the time to review DocuWare. We're glad that the solution's Outlook integration capabilities work well for you. You can enhance DocuWare's search capabilities by using Full-Text search. You can also use a wildcard by adding an asterisk on either side or on both sides of your search expression. Additionally, wrap multiple search terms in quotes and separate them with AND or OR to use multiple values against a field or fields in a search dialog. Please reach out to your DocuWare Sales Director for further assistance or contact us at customer.feedback@docuware.com. NB Nicole B. Town Clerk Government Administration Used the software for: 1-2 years ### "Happy about selection " August 28, 2019 5.0 The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals. Pros How you can incorporate this product on any area in your business. I also like how it bridges with various software applications. Cons I can’t select a series of documents and index them/store in separate trays simultaneously. Review Source Response from DocuWare September 17, 2019 Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray. VW Van W. President Real Estate Used the software for: 2+ years ### "Documented Docuware Success Story" January 11, 2017 5.0 As a Docuware client for over 15 years I have seen this product evolve. We have utilized this program to scan, index and search real estate title documents. From our first use we knew this product was going to revolutionize our title company and it has done this without any loss of productivity and, in fact, has saved manpower and storage dollars. From the moment we created our first "cabinet" with one entry till now where we house over 40 million images that are accessed by personnel from all our locations, we experience exceptional response time and absolutely no "down time". I highly recommend this product to anyone in the title industry. Pros Functionality, ease of use, and very small learning curve. Cons I have no adverse thoughts. Review Source WE Whitney E. Administrative Assistant Real Estate Used the software for: 6-12 months ### "Safe and Secured" December 19, 2023 4.0 Pros I really like how Docuware works together with the other software's used to store documents for everything. Also, like how I can put any location and look up the information needed for the store/tenant. Once you understand how to use Docuware it is easily used and able to locate the information need. Cons The thing I like the least with Docuware is learning how to use the program. I have slowly taught myself how to navigate the program but I believe a lot of people are scared to use it because it can be confusing to learn how to navigate. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.