# Now Book It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Now Book It the right Restaurant Management solution for you? Explore 92 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220182/Now-Book-It/reviews --- Now Book It 4.9 (92) [View alternatives](https://www.capterra.com/p/220182/Now-Book-It/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of Now Book It Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DR Daniel R Owner OperatorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It’s a reliable system that handles the day-to-day booking flow across multiple venues without creating extra admin or friction for the team.“ April 20, 2026 CC Claire C Marketing ExecutiveHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “There are some limitations around reporting and data extraction, particularly when trying to segment or analyse bookings in more detail for marketing purposes.“ April 23, 2026 JE John E DirectorRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “I appreciated the ability to fully own and control our venue’s reservation data and marketing lists without third-party interference.“ April 8, 2026 DR Daniel R Owner OperatorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “No EDM newsletter option yet and some areas of the backend can feel a bit clunky, particularly when managing functions or making bulk changes.“ April 20, 2026 JP Jordan P Bar ManagerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The smart table management tools and customisable floor plans helped us serve guests more efficiently.“ April 8, 2026 SO Sarah O Venue ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The only thing I found difficult was full payment unable to be used for add on's for special days (for example - adding full payment for roses for Valentine's Day).“ May 26, 2025 RB Rebecca B Director General ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “We have been with NBI for quite a few years now and love the system and the fact that it's Aussie owned and they have hospo background so understand what is needed for a bookings system that doesn't cost an arm to run.“ November 8, 2025 DD Daniell D OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “The ability to only use stripe as a payment gateway is limiting“ January 27, 2026 ## Showing most helpful reviews Showing 1-25 of 92 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Susan E. Restaurant manager Hospitality Used the software for: 2+ years ### "Recommended booking platform" April 10, 2026 5.0 Very happy with the overall experience and feedback is taken seriously - so most customers should feel like they've been listen to their needs and expectations Pros Great customer support from people that have worked in the industry or know very well what the venue requires to be able to run their business Cons Some features take a while to actually be activated, for example the integrations of the platform and the POS system Review Source Response from Now Book It April 14, 2026 We really appreciate your fantastic review Susan, we're so glad to hear that you are loving the support received from industry professionals. VR Verified Reviewer Manager of Hospitality Food & Beverages Used the software for: 2+ years ### "6 Years of authentic, innovative Service" April 8, 2026 5.0 I have always received authentic, speedy, personal support from Now Book It. They are quick to respond and are willing to put great effort into supporting my business. Over the past 6 years my uses of the software have evolved, but I've been supported every step of the way. My customers have a simple, easy-to-use platform Pros I have always received authentic, speedy, personal support from Now Book It. They are quick to respond and are willing to put great effort into supporting my business. Restaurant reservations and a wide range of events are easily managed. Now Book It performs incredibly, quickly and delivers all of this at a great, competitive price. Cons I do wish that there was the resource to book through google search and google maps. Furthermore, I do believe that greater CRM-adjacent features would be useful. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[SevenRooms](https://www.capterra.com/p/165480/SevenRooms/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Now Book It Prior experience of Nowbookit left it the only sensible choice. Review Source Response from Now Book It April 12, 2026 Thank you for the fantastic feedback, we're so glad to hear the support you have received is speedy. We're excited to let you know that we have some exciting new features launching soon which will assist with the google booking and CRM features you mentioned, if you reach out to your account manager they will be able to show you these. JK Jason K. Director Hospitality Used the software for: 2+ years ### "NBI is great for our business " May 26, 2025 5.0 Very good. Phone support is high level. Can highly recommend the product. Gift cards function is great. Events management also helpful. Pros Very easy to use. Intuitive. Available on multiple devices allows us to do remote phone service for restaurant Cons There is nothing to report here. Anyone I have with NBI is sorted when I call tech support. No issues Review Source Response from Now Book It May 28, 2025 We can't thank you enough for your great review Jason. Our team will be so happy you are loving Now Book It. Here's to more success together! JM Jemma M. Co Owner Events Coordinator Hospital & Health Care Used the software for: 2+ years ### "Well worth it- straightforward and supported" April 14, 2026 5.0 Overall very happy with the product and service provided. It has a nice interface for our website, with flexible design that suits. We are so well supported by the reps in Melbourne and can normally work through any requests for alterations/ enhancements! Pros Great value for money, simple and ease of its' design. Fantastic on the ground support. We use it for gift voucher management well too and it makes it super easy. Cons It doesn't manage our functions and events as well as it could, and occasionally can be a bit clunky when putting a simple booking in the diary with lots of steps that have to be done in a certain way or other details reset. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Price and ease of use. Other competitors didn't make bookings as easy, or charged for all this extra stuff where NBI does not. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Price wise and functionality similar. Considered a few other companies I cannot recall now, and being a locally run Australian start up was appealling. Review Source Response from Now Book It April 15, 2026 Thanks so much for the great feedback Jemma, It's awesome to hear you’re getting good value out of the system and that gift vouchers and the website integration are working well for you. We really appreciate the kind words about our Melbourne support team too! Thanks as well for the honest feedback around functions/events and the booking flow it's super helpful and something we’re continuing to improve. Glad to hear overall it’s been a positive experience and we’re always here if you need anything. FM Fiona M. Group Head of Digital Marketing and Communications Hospitality Used the software for: 1-2 years ### "A Reliable, High Performing Platform with Outstanding Support" April 14, 2026 5.0 Our overall experience with Now Book It has been well above average. The platform itself is reliable and easy to use, and the day-to-day experience for both our team and guests has been very positive. There have been a couple of hiccups along the way that required escalation to higher management for resolution, but these have been the exception rather than the norm. Overall, the system and the support behind it have delivered a strong, consistent experience across our venues. Pros We recently made the switch to Now Book It across our group of eight restaurants, and it’s been one of the best operational decisions we’ve made. The platform itself is a significant step up from our previous system. The interface is clean, intuitive, and genuinely easy to use, not just for our team behind the scenes, but for our guests booking online as well. It’s streamlined, reliable, and has removed a lot of the friction we used to deal with day to day. That said, the real standout in this transition has been the support, particularly from our account manager, \[sensitive content hidden\] . Managing the rollout across multiple venues is no small task, but \[sensitive content hidden\] has been exceptional throughout. He’s responsive, proactive, and always willing to jump in and help, no matter how big or small the request. His hands-on approach has made the integration process seamless, and it’s clear he genuinely cares about getting the best outcome for our venues. Cons One limitation we’ve experienced with the system is the lack of automated email alerts around stop-sell activity. In our previous platform, management would receive an email notification whenever a staff member manually applied a stop-sell, which was incredibly valuable for visibility across multiple venues. We flagged this as a key concern before the transition two years ago and were advised it would be explored by the development team. However, to date, this functionality hasn’t been introduced or update provided. For a group of our size, having real-time email updates when revenue is being closed off is critical, and the absence of this feature remains a gap in an otherwise strong system Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Competitive pricing for multi-venue use. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Cleaner interface, cross selling venues, account manager support Review Source Response from Now Book It April 17, 2026 Wow, thank you for the fantastic review Fiona, we're so glad to hear you're loving the system and finding it easy to use. We really appreciate your feedback regarding emails and are very excited to share we have some new features that will assist with this - we will arrange to have your account manager to reach out. DR Daniel R. Owner Operator Hospitality Used the software for: 2+ years ### "Strong Booking Platform for Multi-Venue Operations" April 20, 2026 5.0 Overall, our experience with NowBookIt has been very positive. It’s a reliable system that handles the day-to-day booking flow across multiple venues without creating extra admin or friction for the team. Pros The platform is intuitive for both our team and customers, which reduces training time and booking errors across multiple venues. Strong customer support, fast response times and solutions that actually get implemented, not just acknowledged. Cons No EDM newsletter option yet and some areas of the backend can feel a bit clunky, particularly when managing functions or making bulk changes. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Set Pricing and long term customer. Ease of use with multi venue. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Set Pricing and Easy to use for Multi venue site Review Source Response from Now Book It April 21, 2026 Thank you for the fantastic review Daniel, we're so glad to hear that you're finding Now Book It intuitive and it has reduced booking errors. We're very excited to let you know that our new CRM feature is coming very soon which will assist with your EDM newsletters, if you reach out to your account manager they will be able to show you the new feature's. Looking forward to a long partnership together. AH Adam H. Venue Operations Manager Hospitality Used the software for: 6-12 months ### "Club Marconi " April 9, 2026 5.0 Been very good, seamless on-boarding, plenty of support, creating an understanding and delivering what our business requires to use it for. Pros Very clean interface for both back and front of house use. The assistance from onboarding to go live was ease and covered by the NBI team Cons Have not found anything yet as such I feel all from from floor to management can use the system with ease and it is very versatile to create it for what our business needs Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It The initial meeting with \[sensitive content hidden\] and showing us the simplicity but effectiveness of the NBI system and giving us a sense of relief that the NBI team can build our system to what we require. Review Source Response from Now Book It April 13, 2026 Thank you for the great feedback Adam, we're so glad to hear both your front and back of house teams are loving the platform. Looking forward to many more years together. RH Ryan H. owner Restaurants Used the software for: 1-2 years ### "Amazing Customer Support" April 10, 2026 5.0 Very happy with our overall experience and are happy to find a system that we will stay with for years to come. Pros Customer support from \[sensitive content hidden\]. She has been a dream to work with. Any question we have is always answered with speed and followed upon as well. Cons I don't like the table view as much as other systems we've used. It's harder to read so we only really use the diary view. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) ResDiary is expensive and has terrible customer service. Review Source Response from Now Book It April 15, 2026 We really appreciate your fantastic review Ryan & are so happy to hear you're loving the support from our team. Here's to many more years working together. KB Kerry B. Owner Managing Director Hospitality Used the software for: 2+ years ### "Hygge Experience" April 17, 2026 5.0 Nowbookit is easy to setup. Needs to be used to appreciated. Getting in touch is quick with great accessible support Pros Great time saver. automated response and follow up. Links with key marketing software. Support is great with immediate response and commonsense solutions Cons Needs ability to cut/copy and paste for message set up. Analytics to be a bit broader. This to come with latest Ai features by the sounds of it. Fantastic Alternatives considered [ResMan](https://www.capterra.com/p/135182/ResMan/) Reason for choosing Now Book It This was recommended and it suited our needs Review Source Response from Now Book It April 21, 2026 We really appreciate your fantastic review Kerry! We're so glad to hear that you are loving the automation of Now Book It and we're excited to bring out our new AI feature. Looking forward to many more years in partnership together. VR Verified Reviewer Director Restaurants Used the software for: 1-2 years ### "Seamless Integration" April 9, 2026 5.0 Felt fully supported all the way, from start up to follow up service, a simple yet powerful tool we could nbot do without. Pros Ease of use, and customer experience has had been very positive, the AI add on has helped us keep focussed whilst our AI assistant has been dealing with our bookings. Cons Wished we had used the AI feature in previous venues earlier. Not much negative to report as most problems get resolved quickly. Review Source Response from Now Book It April 14, 2026 Thank you for the great feedback! We're so glad to hear you're loving our AI receptionist & the support you have received. Looking forward to many more years together. TB Tessa B. Marketing Manager Hospitality Used the software for: 6-12 months ### "Recommended Booking Platform" June 11, 2025 5.0 Switching to Now Book It has really enhanced the overall delivery of our product. Whenever we encounter an issue or need assistance in activating a new feature, the customer support team has been incredibly efficient and easy to work with. Pros Now Book It offered a range of features that were unavailable on our previous booking platform. We were also impressed by the customer support services offered. Cons It would be great to see some more extensive formatting options for the Events widget description, but this is a very minor observation as this tool is perfectly acceptable in it's current form. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Now Book It We found their range of services better suited our venues, pricing more competitive, and were impressed by their hands-on approach to providing support of their customers. Review Source Response from Now Book It June 13, 2025 We really appreciate your great review Tessa! We're so happy to hear that Now Book It has made such an impact on your venue and you have received some great customer service. We will be sure to pass your feedback regarding events on to our team, in the meantime please feel able to reach out to our support line at 1800 265 726 so we can discuss exactly what additional formatting options you would like improved. JK Jacqueline K. Owner Food & Beverages Used the software for: 6-12 months ### "CUSTOMER SERVICE THAT GOES ABOVE AND BEYOND......" June 6, 2025 5.0 We met with 3 reps of 3 booking platform companies and we were most impressed with Now Book It and decided to proceed, \[sensitive content hidden\] service since has been exceeded our expectations and I have previously taken the time to share emails of praise with Now Book It Management as her service really has gone above and beyond on a number of occasions Pros We have been EXTREMELY impressed with the support and exceptional service \[sensitive content hidden\] has provided us from initial stage setting up through to each of my questions that have arisen as we adapt our business. Cons I believe an app would be beneficial, trying to view bookings via a phone when away from my laptop are super difficult with tiny font and tough to navigate - may just be an Apple/me issue but needing to see bookings away from work isn't as easy as I hoped it would be The daily summary is helpful but it's the viewing a particular date when needed is quite challenging, on a laptop it is super user friendly and easy to read/navigate. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Now Book It Superior service and pricing based on we offer just one service a week and the platform needs to be viable for us over manual bookings Review Source Response from Now Book It June 10, 2025 We can't thank you enough for this fantastic review Jacqueline. We are so glad to hear you are impressed with the support and service you have received. We will be sure to pass your feedback on to our development team regarding a mobile app however in the meantime, please feel free to use our mobile friendly version - https://mobile.nowbookit.com/ Here's to many more years of success together! LK Leola K. Restaurant Owner Hospitality Used the software for: 2+ years ### "NOWBOOKIT IT THE BEST BOOKING SYSTEM!" December 2, 2024 5.0 Incredible, its easy to use, the customer service is quick and always helpful and the events section is a dream to use. I have used so many booking systems in my 12 year hospo career and Nowbookit is my favourite. Pros The design of the system, the customer service. Cons Looking forward to a smartphone app, that would be awesome. Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Customer service and price. Res diary was expensive and it was almost impossible to get on the phone with someone when we needed help Review Source Response from Now Book It December 10, 2024 Hey Leola, the team will be thrilled to hear your positive feedback. We set out to build products with the best service for people in hospo and it's customers like you who keep us going! We'll pass along your wishlist for an app. In the meantime, you can already use mobile.nowbookit.com to manage your bookings on the go! Check it out and let us know what you think. RK Richard K. Owner Hospitality Used the software for: 2+ years ### "Coral and Avoca Beach House" May 26, 2025 5.0 Great. I get good interaction and support from \[sensitive content hidden\] and his team. It is easy to use once set up. We also use it to forecast our staffing levels. Pros Easy to use. Clear information. Giftcards are easy to use and track. Pleanty of options to adjust and personalise Cons Can sometimes get stuck. I would like to know how to access or use training units as I am sure we are not using all the available functions. It would also be good if you could quickly see the number of bookings for the same day the year previous. Just so we can track our performance and help with forecasting sales and manpower Review Source Response from Now Book It May 28, 2025 Thank you for your great review Richard. Firstly, our team will be so happy to hear that you are finding the system clear and easy to use and are loving our gift cards. You are able to access our knowledge base with all our training manuals here - https://kb.nowbookit.com/knowledge If you would also like to give our support team a call at 1800 265 726 we can arrange a training session with one of our team to ensure you getting the most out of Now Book It. TT Tim T. Head Chef Hospitality Used the software for: Less than 6 months ### "Awesome Team comms centre. Allowing Focus on guests experience" May 26, 2025 5.0 Love it. Very handy to keep the kitchen and chefs upto date with bookings. Often used to share runsheets for functions and comminicate to the whole team the spwcific requirements and requests made by guests. Helping to project a professional informed team ready to deliver a great custpmer experience. Pros Easy navigation and up to the minute info on bookings. Allows senior staff to relay loads of details about bookings and requests from guests. With the ability for multiple usesrs accessing the data thoughout the shift and week. FOH can easily see when peak times are comkng and even move table into sections to balance the load at service time. Cons Would be even better if was able to be quickly accessed thru an app. Also if it could link to till systems so opening up tabs for tables and transactions could be linked to booking data. Review Source Response from Now Book It June 4, 2025 Amazing to hear your great feedback Tim! Now Book It was created to take the admin stress of reservations away from venues and it's great to hear it has done this for you and allowed you to focus on the experience of your guests. We do have a mobile friendly version of Now Book It available which can be found here - www.mobile.nowbookit.com Depending on which POS you use, we do also have a number of systems we can integrate with to give you valuable data. Give our support team a call on 0800 453 933 and we can discuss this in detail with you. SO Sarah O. Venue Manager Hospitality Used the software for: 2+ years ### "Fantastic system with incredible customer service " May 26, 2025 5.0 It's been very helpful with the customer service, any questions I have are answered quickly and I really love how easy the system is to navigate Pros The system is easy to use with many great ways to create events and do add on's for special days. The easy way to add tables, change settings and add block outs are a wonderful, easy tool. Cons It's the best system I've used over the past 20 years. The only thing I found difficult was full payment unable to be used for add on's for special days (for example - adding full payment for roses for Valentine's Day). Review Source Response from Now Book It May 28, 2025 Thank you for your fantastic review Sarah - it's great to hear you are finding creating events, upsells and adjusting layouts simple and easy. BC Bee C. Proprietor Restaurants Used the software for: 2+ years ### "Booking Bliss" May 28, 2025 5.0 It has changed the way we use to take phone bookings manually which was the biggest of time consuming especially during the busy periods. With Nowbook It , it gives us free time , less hassles and correct information of customers when they input their information when booking is made. Online booking is the bliss and the best ! Pros Convenient, easy to use even for a non computer literate. No miss spelling of name or number when taking reservations by phone . No more missing out on reservations even when we are closed. Cons I really can’t think of anything major that needs change. Maybe it should highlight on the calendar when the significant dates are on. IE Motjer’s day etc . Review Source Response from Now Book It June 3, 2025 We are so happy to hear you are loving Now Book It Bee! People in hospitality designed the platform to make things easier for people in hospitality and we're so glad this is exactly what has happened for your venue. We will be sure to pass the feedback onto our team regarding highlighting significant days. Here's to many more years of working together. TF Travis F. Director and Manager Hospitality Used the software for: 2+ years ### "Best Reservation platform" June 19, 2025 5.0 overall, very good and has some good features as far as breaking things down for ease of use........ Pros easy of use for both us, and our patrons. We've always found prompt and professional experiences with Now Book It and the Team that looks after it Cons Nothing that was worth stating as 'least liked' and therefore, not applicable in filling this out... Switched from [ResDiary](https://www.capterra.com/p/23375/ResDiary/) recommended that it was a better platform Review Source Response from Now Book It June 22, 2025 We really appreciate your amazing review Travis! We're so glad to hear you're loving the system and our team will be so happy to hear you have received some great support! Here's to many more years of working together. AF Ali F. Venue manager Food & Beverages Used the software for: 1-2 years ### "Now BookIt personal experience " November 6, 2025 5.0 The support staff are patient knowledgeable and nothing is too much no matter how much I’m a pain in the butt i am Pros The system really works How you can make it do what suits your establishment. The table layouts , how it communicates with our clients . Cons Honestly there isn’t anything I don’t like about it The more I learn about it the more impressive it gets Review Source Response from Now Book It March 26, 2026 Thank you for your lovely words Ali. Here's to many more years together. MH Margie H. Owner Hospitality Used the software for: 2+ years ### "Great platform for selling vouchers online" May 26, 2025 5.0 Great support from \[sensitive content hidden\] who always gets back to you promptly when you need a hand. It really has made the whole process of selling vouchers easy. Pros Now Book it vouchers is a really great solution to selling our vouchers onling. Everything is taken care of. Guests find it great as do we as the owners. Cons Nothing really - I honestly have nothing negative to say about Now Book it vouchers, if I did I really would use this opportunity to say something. Review Source Response from Now Book It May 28, 2025 Wow, thank you for this 5 star review Margie! We're so happy to hear you are loving our gift vouchers and so are your customers. Here's to many more vouchers sold in the coming year! CR Colin R. Owener Hospitality Used the software for: 1-2 years ### "perfect fit for a Hospitality business" May 26, 2025 5.0 From the first chat to full set up the process has been excellent. I could not think about running my business without Now Book It Pros Perfectly suited to my hosplitality business. Easy for for customers and staff to use. It saves many hours of work each week and booking errors Cons No real cons. I would like to see a drag and drop option for adding images to emails and events, this would make more sense and be less complicated Review Source Response from Now Book It May 28, 2025 Thank you for your 5 star review Colin. Now Book It is designed for hospitality venues of any kind, so it's fantastic to hear it has been a perfect fit for you. Our new HTML email templates allows you to insert images into your emails much easier, view this link for a guide on how to do this: https://kb.nowbookit.com/knowledge/html-email-templates. We will also be sure to pass your feedback about dragging and dropping images into events to the team. Looking forward to our continued success together. MW Michele W. Director Hospitality Used the software for: 1-2 years ### "Highly recommended" June 5, 2025 5.0 We are a small pub who does most things manually. We didn’t realise how much time this system gave back to us. Available on many devices so we don’t have to be infront of a book all the time. Reduced out phone call bookings which has enabled us to concentrate on other things Pros So easy for our customers. It has taken away a lot of our phone calls. Available to view on many devices. Cons Merging customers profiles. Very hard. Would be better to gave an easier system to book out tables for busy times Review Source Response from Now Book It June 6, 2025 Thank you so much for your review Michele. We're so glad to hear Now Book It is saving you are your team time and that you are loving having it on multiple devices. We will be sure to pass your feedback on to our team regarding merging customer profiles. KR Keri R. General Manager Hospitality Used the software for: 2+ years ### "Every Cafe should have this!" May 26, 2025 5.0 Support is fantastic with quick responses, which is excellent! Every time I have sent in "help" requests, the guidance needed has been prompt. Pros Excellent booking system for our cafe, easy to use and many practical features! The upselling options are excellent, but my favourite is the voucher process simple to integrate into our website. Cons I cannot think of anything that needs improving at this time. the system seesm to be flawless for our needs. Review Source Response from Now Book It May 28, 2025 We're thrilled to read your review Keri! It's great to hear you are loving our upsell feature and gift cards. We're looking forward to continuing to work with you! BM Brad M. Operations Manager Hospitality Used the software for: Less than 6 months ### "Kingscliff Beach Bowls Club " May 26, 2025 5.0 From the training to the implementation of the system the team at Now Book It have been exceptional with any questions or help required along the way Pros The ease of the booking process and the amount of time saved with reduced phone calls for bookings. This has given our reception staff the opportunity to focus on our internal processes in regards to sign in procedures and other administrative work. Cons No issues to be reported we had a few user errors early that were traced back to our initial set up so if I had any advice it would be to triple check that your table booking options are correct before launch Review Source Response from Now Book It May 28, 2025 Thank you for this fantastic review Brad. The team will be so happy to hear you are loving your Now Book It experience. Looking forward to our continued success together! CC Claire C. Marketing Executive Hospitality Used the software for: 1-2 years ### "Reliable booking platform with great support" April 23, 2026 5.0 Overall, our experience with Now Book It has been very positive. It’s a dependable system that supports both day-to-day service and larger-scale bookings across a multi-offer venue. The platform continues to evolve, and the strength of the support team gives us confidence in its ongoing development. It plays an important role in delivering a smooth and professional booking experience for our guests at the Mosaic and wider Footy Park Precinct. Pros The interface is intuitive for both staff and customers, making it easy to manage reservations, functions, and larger group bookings. The flexibility to tailor booking settings to suit different areas of the venue is particularly valuable. Customer support is a standout, responsive, knowledgeable, and genuinely helpful when troubleshooting or implementing new features. It integrates well into our daily operations and supports a seamless guest experience. Cons There are some limitations around reporting and data extraction, particularly when trying to segment or analyse bookings in more detail for marketing purposes. At times, backend configuration changes can feel a little manual or time-consuming. Additional integrations or more advanced CRM capabilities would further enhance its value but believe this is in the pipeline. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) \*It wasn't Google meet, it was The Fork, but this isn't coming up as an option. It was before my time with the company so I am sorry I can't weigh in here. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.