# PayTrace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayTrace the right Billing and Invoicing solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/220016/PayTrace/reviews --- PayTrace 4.6 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PayTrace Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kaylie D. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "Excellent incorporation team." January 3, 2025 5.0 PayTrace has been a great relief in many administrative aspects of our clinics, it has allowed us to unify and shorten processes by centralizing payroll management, which has solved payment errors for our employees. Our employees have been able to access more payment options since PayTrace offers bank transfers, debit cards and in some cases cryptocurrencies. Pros The support has been responsive to our needs and the pace of work has facilitated the customization of our systems, we have even worked together through video calls which has facilitated the incorporation. It offers competitive pricing. Cons We have had no problems since incorporation, it is a tool that works. Review Source mS michael S. Operations Manger Consumer Goods Used the software for: 6-12 months ### "Operations Manger" June 5, 2025 5.0 Pros I like how easy it is to use, and I can use it from my cell phone and if you need help it is easy to get help Cons I can't say there is anything bad to say about it is a great app to use with home and business so noting to say Review Source LH Louise H. Personal Lines Specialist Insurance Used the software for: 1-2 years ### "Helpful Addition to Payments" March 20, 2026 5.0 We've never had any issues with making payments through PayTrace and it's been a helpful aid to have. Pros It is convenient for our company as an alternative way to accept payments via card for items that we need processed quickly. Cons Just about everywhere has fees added onto transactions processed via card, but having this to use for non-standard items and then on top of that having to charge them a fee is a negative. Review Source rR rob R. president Alternative Medicine Used the software for: 2+ years ### "paytrace rip, off alert " October 17, 2024 1.0 wont help when yu looose money , they wont help, you Pros horrible service wont call back or help blatent lies con girl Cons jill, perris lies and wont help , only taskes your money wont tell you about disputes and the worst of the worst Review Source NW Nick W. Sales Building Materials Used the software for: 1-2 years ### "Paytrace is a good option" March 11, 2025 4.0 It has been very easy to use and manage payments. Pros Pretty easy to use and store card information. Cons Pop up screen when logging in. The reminders about updating passwords are a nice but are sent to often. Review Source JY Jill Y. CFO, Administration, HSE Oil & Energy Used the software for: 2+ years ### "Review" September 22, 2023 5.0 Overall experience is positive. Pros I love the ease of use with Keyed Entries. The system is very rarely down and readings/reports are always accurate. Cons The cost. Reason for choosing PayTrace Cost Review Source JK Jill K. Staff Accountant Furniture Used the software for: 1-2 years ### "User Friendly CC Payment Portal" September 20, 2023 5.0 Security with virtually zero liability to process customer payments in a "in time" manner which assist us in providing ease and security for our customers. Pros There are several things I like about using PayTrace...User friendly, portal access, security, and very helpful and knowledgeable customer service. Fast and friendly CS to help resolve and teach clients how to better manage their business using this software. Easy, Friendly service to help clients better manage their business. A+++ Cons At this point I haven't experienced any issues that would lead me to respond and/or improvement suggestions. Review Source DC Dawn C. Payment Processing Officer Financial Services Used the software for: 2+ years ### "PayTrace is the Jack of all Trades for B2B" September 19, 2023 5.0 Pros Interchange Optimization with little to NO need for additional work on the client's part. Great versatility and excellent customer service. Cons Some of the integration products are 3rd party and not as customer service oriented as PayTrace, but no complaints. Review Source bT bao T. Sr Engineer Financial Services Used the software for: 2+ years ### "CC API processing with PayTrace" September 29, 2023 4.0 Pros the API is simple to use. the Portal has quick responsive. Cons the report could have more functionality such as schedule reporting on certain time of day and on specific days.there should be some notifications if the accounts are locked or password expired. Review Source BM Bonnie M. Treasurer Education Management Used the software for: 2+ years ### "Payment Processing" September 25, 2023 5.0 Pros This is a user-friendly process that gives confidence to our families for the security of their payment processing. Cons Inability to process ACH or checking account payments. Review Source JN Justin N. Info Tech / Systems manager Chemicals Used the software for: Less than 6 months ### "Easy to use portal and Great customer service" September 22, 2023 5.0 Very Happy! Pros We just switched from Braintree to PayTrace for multiple reasons. Obviously we want a system that works, is intuitive and provides a high level of security for our customers. PayTrace checks all these boxes, but so far what I am most impressed with is the customer service. Easy to get a person on the phone that is knowledgeable and helpful. Cons Nothing bad to say about PayTrace. I am having some issues with getting the PayTrace plugin working correctly on my WooCommerce site, but I believe the issue to be with the plug-in developer. Review Source rP robin P. customer care coordinator Medical Devices Used the software for: 2+ years ### "paytrace-fast friendly-forever" September 26, 2023 5.0 Pros paytrace is very user friendly, It allows us to take care of our customers in a timely fashion. customer service support is very helpful , friendly and has the knowledge to care of any problems that arise in the work place Cons paytrace is very easy to use, there has not been any issues to report and when technical issues arise you have several different options to reach someone for assistance not just one. you have phone service, email option and much needed information from their website Review Source CR Cheryl R. Controller Construction Used the software for: 2+ years ### "na" September 27, 2023 5.0 I have been happy with this product. Pros The only feature that we use is on line credit card payments Cons do use it enough to answer this question. Review Source AT Alex T. Tech Lead Information Technology and Services Used the software for: 1-2 years ### "Recommend to use" September 21, 2023 5.0 Pros We are using PayTrace on Magento 2 website. Stable and nice payment service. Cons Transaction expires in 30 days. There is no way to prolong. Review Source CG Chasity G. Director of Radiology Hospital & Health Care Used the software for: Less than 6 months ### "Paytrace Review for Imaging Center" September 28, 2023 5.0 Pros The ease of use. Very user friendly. Very secure Cons We do not have any issues with PayTrace. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.