# Userflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Userflow the right Onboarding solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219928/Userflow/reviews --- Userflow 4.8 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Reviews of Userflow Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Halimatun Z. IT Manager Accounting Used the software for: 2+ years ### "Better than some of more popular brand" November 16, 2021 4.0 Pros I have tried multiple survey form builder that can create a survey form easily and has many way to distribute the survey easily, and this software is on top for all my requirement. Cons The free or trial version lacks of the feature that are offered in the premium version. There is no way for new user to test the full version of the software before subscribing to the premium version. This is wrong and they should fix it. Review Source AT Atour T. Analyst Research Used the software for: 1-2 years ### "It quickens the rate at which we can release top-notch research related training material." November 4, 2022 5.0 When assistance is required, their support is very helpful and quick to respond. Pros This software is wonderful and quite intuitive, in my experience as an analyst. In order to create a top-notch customer experience, the new enhancements to the Userflow platform consolidate and link much-needed capabilities.The user interface is quite nice. Within a week, we were able to create and publish 10+ flows. It's simple and shrewd to establish connections with your goods. Cons Lack of integrations with essential programs like Salesforce also hinders the organization's reporting and visibility.The application does give us the option to group our flows based on labels, which is sufficient for the majority of situations. Alternatives considered [FigPii](https://www.capterra.com/p/199975/FigPii/) Switched from [Heap](https://www.capterra.com/p/147216/Heap/) It's simple and shrewd to connect to our service. Review Source KO Keith O. Owner Computer Hardware Used the software for: Less than 6 months ### "Give it an A" June 15, 2025 4.0 It was a great experience. Easy to install good navigation and haven't noticed any lag as i have with others. Pros I love the ease of installation. It is also easy to use with good drop downs. I would recommend to other small businesses. Cons The cost is a bit high for smaller businesses. Customer Service can be a tad slow on occasions. Thats it. Review Source DR David R. CEO Information Technology and Services Used the software for: 6-12 months ### "Easy to use but powerful onboarding software" May 14, 2021 5.0 Very happy customer, will continue to use the product as we grow and would definitely recommend it to others. Pros The software is FAR more advance than anything else I have tried. The best part is, it's very user friendly to setup complex user flows. If you need help, the customer support is also fantastic. Compared to Intercom's product tour feature, this absolutely blows it away. Cons The software I would not say is cheap, especially for a bootstrapped company - but there is nothing out there that is cheaper. However, user onboarding is absolutely vital to any software company and there is nothing that is more powerful or as cheap as Userflow. Alternatives considered [Appcues](https://www.capterra.com/p/139216/Appcues/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Userflow Best features, best price. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Intercom is expensive and the Product Tour product is terrible and lacking many features, especially when compared to Userflow! Review Source Quentin D. Head of Growth Internet Used the software for: Less than 6 months ### "Finally, a user onboarding SaaS that don't suck" April 12, 2021 5.0 We completely revamped our user onboarding with Userflow, treating as if it was part of our product by even merging it with some buttons/links in our app. We'll also definitely use it for NPS surveys. Highly recommend this tool. Pros The product is extremely powerful. It's the only one I've found that can handle complex UIs so smoothly. Their in-house CSS selectors technology is exactly what you need to not push IDs everywhere in your app. Cons The Segment integration is not native. Except that, it's perfect. Alternatives considered [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Userflow None of them were really powerful for complex UIs. And Intercom was so expensive for really low sets of features. Switched from [Appcues](https://www.capterra.com/p/139216/Appcues/) Appcues was bugged, slow, pricey and awful on complex UIs. Review Source NF Noy F. Owner Construction Used the software for: I used a free trial ### "Amazing service " August 3, 2025 5.0 Pros The most I liked about user flow of the employee management and the form creation great and very easy to use Cons To be honest I liked everything about user flow The website can work a little bit faster but all looking great Review Source Francois Pascal N. Service provider Internet Used the software for: 6-12 months ### "Userflow is a very useful, intuitive and easy-to-use tool" July 19, 2023 5.0 Pros It performs most of the tasks essential to the smooth running of our website, from welcome messages to tooltips, help widgets and even onboarding checklists. Cons To date, I'm very satisfied with the functionalities of this tool, and I highly recommend it. Review Source Alvaro P. Business Development Hospitality Used the software for: 6-12 months ### "Easy to set up, Useful, Great Functionality" April 12, 2021 5.0 Pros The set-up is easy and does things that other onboarding tools do not do. In our case the main issue that it solved is how to deal with guides on dynamic URL Cons Not really miss anything, but maybe integration with CRM software would be a useful thing Switched from [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) Dynamic URLs were not supported Review Source Matthew W. Head of Product Information Technology and Services Used the software for: Less than 6 months ### "Feature-rich and easy to launch" July 6, 2021 5.0 Pros The flow builder works great and there are just a huge number of ways to build logic into the flows. We have a complex UI, and so it is great to have several methods of building logic to fall back on. Making and deploying the flows was fun - it's like playing a game. Implementation was effortless for our developers. The no-code updates work as promised. We did not need support much at all during implementation, but when we did, answers were given fast and they came from knowledgeable specialists who understood the subject matter. Cons Nothing really that we have run into yet. It has completely met our needs. I would love some more customization options in terms of the appearance of some of the widgets (especially the cheklist). Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source MV Mike V. CEO Computer Software Used the software for: 1-2 years ### "Userflow made onboarding very easy." March 30, 2021 5.0 It is a great tool at a great price. The customer service is great. Pros The software is straightforward to use and very flexible. Cons I haven't encountered any problems with it. Review Source Miguel G. Development engineer Telecommunications Used the software for: 6-12 months ### "Uso flow" January 28, 2023 4.0 Pros Userflow es una herramienta muy útil para diseñar y optimizar el flujo de usuario en un sitio web o software Cons Tiene algunas limitaciones en cuanto a las opciones de personalización y diseño. Aunque cuenta con una interfaz fácil de usar, puede ser difícil lograr un aspecto único y personalizado debido a las limitaciones de los componentes y plantillas disponibles Review Source EK Eva K. Customer Experience Executive Telecommunications Used the software for: 1-2 years ### "Userflow- Great Customer Onboarding Tool" July 8, 2021 5.0 Likely to recommend for use, as its quite simple to learn and easy to track tasks, Pros it's easy to use and well organized, as it has transparency for other team members for tracking issues. Cons Limited on what I can access from my mobile phone on Userflow platform. Takes a long time to load and occasionally failing completely to be accessible on my Android OS device Review Source NV Nick V. CEO Internet Used the software for: Less than 6 months ### "Very pleasant tool" March 26, 2021 5.0 Pros Perfect and fast support and really intuitive interface. Cons It can be a lot of money for starting companies, but it's worth the money if you see what it brings your clients! Review Source DR Daniel R. Co-founder Computer Software Used the software for: Less than 6 months ### "Saved me tons of development cost" July 28, 2022 5.0 Pros Userflow is intuitive while still having the flexibility to do some pretty complex stuff. We saved a bunch of development cost by using this tool rather than making on onboarding tool in house. Cons So far I'm quite content and have no cons to mention. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.