# Microsoft Entra ID Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Entra ID the right Multi-Factor Authentication solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/219692/Azure-Active-Directory/reviews --- Microsoft Entra ID 4.7 (55) [View alternatives](https://www.capterra.com/p/219692/Azure-Active-Directory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Microsoft Entra ID Ease of use 4.6 Customer Service 4.2 ## Pros and Cons in Reviews BB Brandon B Senior Manager of IT InfrastructureTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that they offer things like conditional access and advanced security settings that make it possible to have a stronger security posture.“ November 21, 2025 MT Matt T IT DirectorMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “As it underpins all of the Microsoft 365 offerings an Azure AD/Entra ID outage will obviously kill a lot of your SaaS access for your entire org.“ July 3, 2025 NB Nivesh B Network AdministratorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Cost-Effective- Azure AD can be a cost-effective solution, especially for organizations that already use other Microsoft products like Microsoft 365.“ April 19, 2025 AJ G IT AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Between configuration, security measures, and integrations...it can get cumbersome.“ January 22, 2026 MC Martin C Systems AdministratorFarming, 501 - 1,000 employeesUsed the software for: More than 2 years. “Implementing Conditional access policies helps to improve the company security posture.“ December 12, 2025 TV Tiff V Sr IT EngineerConsumer Goods, 10,001+ employeesUsed the software for: More than 2 years. “The Admin UI isn't that intuitive and the licensing structure is complex.“ July 1, 2025 NE Nathan E Systems AdministratorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “it streamlines our user management and MFA implementation“ October 8, 2025 AJ G IT AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The whole suite can be a bit overwhelming at times.“ January 22, 2026 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexander N. System Analysis Construction Used the software for: 1-2 years ### "Bonus that comes with Office 365" December 5, 2023 4.0 Considering the basic version is included with a Office 365 subscription it has been an unexpected bonus. It has given our company a chance to experiment with a cloud based directory without having to fully abandon the setup that has work for years and most employees are familiar with. Pros Previous to signing up for Office 365 we used a on-premise active directory, using the tools provide it was easy to transfer our directory information over to the Azure Active Directory and have them work together in a hybrid mode. We have been able to slowly decrease the amount of on-premise servers had transition to cloud only at a pace we control due to this. Cons If you are using hybrid mode it can be a bit of a pain to set two way communication between Azure back to On-premise. Review Source DR Daniyal R. Technical support Engineer Information Technology and Services Used the software for: 6-12 months ### "Enterprise Review - Azure AD" December 29, 2021 5.0 it's nice and easy way to manage users Pros \- Easy to use - simplified and unified solution for user management - SSO - Identity management Cons \- user synchronization is not so good - very confusing options with same name type Alternatives considered [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/) Reason for choosing Microsoft Entra ID because it's very secure and widely use product with good customer service. Review Source TV Tiff V. Sr IT Engineer Consumer Goods Used the software for: 2+ years ### "Cloud Identity Management" July 1, 2025 5.0 Pros Azure AD integrates with most external software that we have procured, and it is very easy to implement Single Sign-On. Cons The Admin UI isn't that intuitive and the licensing structure is complex. The 40-minute sync between systems can sometimes cause delays and issues. Review Source Kavindu Githsara K. System Specialist E-Learning Used the software for: 2+ years ### "The All-In-One Corporate Identity Manager - Azure AD" February 10, 2023 5.0 In conclusion, overall, I highly recommend Azure Active Directory for any company looking to streamline their identity and access management processes and enhance the security of their IT systems. While there may be some challenges associated with setting up and configuring the software, the benefits are well worth the investment. Pros As an administrator of Azure Active Directory in my company, I have found it to be a valuable asset to our overall IT infrastructure. The software offers a range of features that have made our identity and access management processes more efficient and secure. One of the key benefits of using Azure Active Directory is its integration with other Microsoft services, such as Office 365 and Microsoft Teams. This allows for a seamless and secure way for employees to access their work resources, reducing the risk of unauthorized access and simplifying the user experience. Another pro is the robust security features provided by Azure Active Directory, such as multi-factor authentication and conditional access policies. These features have helped us to enhance the security of our IT systems and protect sensitive information from potential threats. Cons However, there are also a few cons to consider. One issue I have faced is the learning curve associated with setting up and configuring the software, especially for those who are not familiar with Microsoft's IT infrastructure. Additionally, some users have reported challenges with integrating Azure Active Directory with non-Microsoft systems. Review Source Johnnie J. Digital Cloud Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "AAD for the Win!" October 17, 2022 5.0 We have noticed a marked skills gap in receiving qualified support engineers. However, in a critical situation, we have found the support chain to be fast moving and very knowledgeable in ways that get the business back to functional in times of urgent need. Pros Ease of deployment and support from Microsoft is key to a successful deployment in AAD. Making sure you have reached out to AAD Support prior to deploying can make getting to Best Practices much easier in the long run. Cons There can be a 40,000 league difference from getting a good support engineer and receiving sub par support that takes longer than necessary Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[AWS CloudFormation](https://www.capterra.com/p/205397/CloudFormation/) Review Source Robert D. Head of IT Chemicals Used the software for: 2+ years ### "An absolute requirement for any M365 tenant" May 6, 2022 5.0 We had Office 365 licecnes but were not using them due to being a Lotus Notes environment. Moving off this to Outlook/teams/sharepoint meant having a away to configure users to be able to access these easily. It meant group based sercurity and access, it meant SSO and MFA. All configured easily through AAD. Pros Being able to sync form my on premise AD means i can configure and provision users in one place and have their details available for M365 applications and powerfull tools such as password self service, MFA and SSO. Cons There are still some limitations that mane i cannot just have a fully cloud based AD platform. I still need locak AD on a server onnected with Azure AD. Hopefully soon it can go and i can have just the one. Review Source Nicholas B. Software Engineer Financial Services Used the software for: 2+ years ### "Great access management and identity service" May 29, 2022 5.0 Great, we extensively use both Azure, the Microsoft Stack, Power BI and the Office 365 graph so AAD was a natural fit Pros Easy to configure, assign roles (or groups) to persons and/or apps. This case be easily reproduced using the API otherwise the front end is just as good. Cons In terms of the dizzying amount of permissions it can be tricky at times to know exactly which one/s you should apply for a given use case Reason for choosing Microsoft Entra ID We came from doing the user management manually - which was stressful and an unnecessary risk Review Source Mo F. DevOps Engineer Financial Services Used the software for: 2+ years ### "The best solution for a Microsoft-heavy company. " April 27, 2022 5.0 Pros I like the main dashboard gives you alerts on upcoming major changes and remediation to avoid service interruptions. There is the seamless integration with on premise Active Directory that makes it easy to sync and migrate. The monitoring blade is great to show access with details on time, user, application, remote IP Address, location and MFA. I also like the separation and ease to create service principals or applications and lock them down to specific roles. I also like the feature of setting accounts as Guest so that you can furter restrict non company users. Overall one of the best ID management solutions for Microsoft shops. Great API and powershell documentation Cons No compains but I wish more security features that are hidden are brought and promoted in the GUI. Alternatives considered [Imprivata OneSign](https://www.capterra.com/p/131085/OneSign-FastPass/)[Okta](https://www.capterra.com/p/119653/Okta/)[AWS Identity and Access Management (IAM)](https://www.capterra.com/p/234343/AWS-Identity-and-Access-Management-IAM/)[Google Cloud Identity](https://www.capterra.com/p/246673/Cloud-Identity/) Reason for choosing Microsoft Entra ID Easier configuration and more features. Review Source Hamzat O. Product Analyst Information Technology and Services Used the software for: 2+ years ### "Good cloud platform" December 2, 2021 5.0 Pros Azure is a very good cloud platform, their UI is really amazing and they have great customer support, always on hand to provide support. The AAD is a great and excellent feature that allows you to manage your organization users, computer etc in cloud. The hybrid feature also allows you easily manage your existing on prem servers. Azure is less complex and very user friendly. I would greatly recommend to any organization looking at onboarding cloud services. Cons It's a great cloud platform and works well so far. Nothing really comes to mind, i'd greatly recommend Review Source Binny B. Assistant Professor & Researcher Civil Engineering Used the software for: 6-12 months ### "Most widely adopted identity managerment solution for cloud!" November 19, 2022 5.0 We have a seemless integration of on-prem windows identities to cloud via this Azure Actively Directory.Totally secure and private environment is provided. Pros Serverless server is here, irony is that cloud stands for serverless capabilities and still provides server architecture features like Active Directory.Not just that you get many option of acess control and policies to execise of each user. Multiple factor authentication via app, sms and call are available. Admin can also check the location for which the authorization is requested. We can setup custom logo and also we can restrict users to login on untrusted devices. Isn't that the great feature? I love it and totally impressed with the new capabilities. Cons There are no cons at all. Microsoft is very innovative to develop such a practical usage platform. Review Source aM atul M. senior software engineer Automotive Used the software for: 6-12 months ### "simplifies user access management across apps" April 6, 2025 5.0 Pros I liked Azure Active Directory’s strong security features and seamless integration with Microsoft 365 and other Azure services. Its single sign-on (SSO) capabilities greatly simplify user access management across apps. Cons I found Azure Active Directory’s interface a bit complex for new users, especially during initial setup. Troubleshooting issues like conditional access policies can also be challenging without deep documentation. Review Source Stefano G. Enterprise Architect Financial Services Used the software for: 1-2 years ### "Industrializzazione dei processi di autenticazione" April 27, 2024 5.0 Veloce ed intuitivo permette di partire da subito con molti suggerimenti di sicurezza. Pros Semplicità di utilizzo e servizi integrati che coprono tutte le principali esigenze nativamente ed in sicurezza Cons Mancanza di alcuni strumenti evoluti di gestione batch Reason for choosing Microsoft Entra ID Nativamente integrato nella gestione di cloud Azure Review Source AM Andrew M. Technical Support Officer Information Technology and Services Used the software for: 6-12 months ### "Azure Active Directory - AAD - A powerhouse of controls and functionality" November 29, 2023 4.0 I rely on AAD daily and have had nothing but great experiences with it. It's robust but flexible and the options are almost endless. Pros The tooling and functionality is amazing; so much potential and possibilities, AAD is a must-use for any Microsoft administrator. Cons navigating the interface can be confusing and convoluted at first, however once you know how to use it and where to go, it is very straight forward. Review Source VP Vajirapani P. Head Of IT Apparel & Fashion Used the software for: 2+ years ### "Azure Active Directory" January 25, 2022 5.0 Pros we are as a company highly depend on this application to manage day today user creations and multi factor authentications. its cloud based and easy to access from anywhere and it really help me as an IT Administrator. and single sign on SSO is really help to manage all in one place. even you can check the login attempts by users with the location to take actions. granting rights and removing it from user is so easy with this. i highly recommend this app, it will really make your life easy. and the deployment of the rights taking effect to client in seconds which make our IT department look so efficient. Cons actually i didn't see any drawbacks or any least like areas on this application. this is worth for what you pay. Review Source TM Thierry M. CTO Information Technology and Services Used the software for: 2+ years ### "One of the most secure, compliant,and inexpensive IAM" September 17, 2021 5.0 All my company employees can access business data through streamline Authentication and Authorization. So every integrated solutions (Cloud and On-Premise) could be managed by Business Owners Pros It includes all latest security recommandations and best practices Cons When I use any Microsoft products, I can integrate easily. However, I need specific technical knowledge for other providers products. But, as a SaaS solution, it becomes more and more intuitive, especially for IT and Business Owners Alternatives considered [AWS Identity and Access Management (IAM)](https://www.capterra.com/p/234343/AWS-Identity-and-Access-Management-IAM/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Review Source MR Manish R. IT Information Technology and Services Used the software for: 1-2 years ### "Excellent Product AAD" February 16, 2023 5.0 overall experience is best as this suffices our requirements Pros MFA, SSO, Password Management, are some of the best features Cons its perfect as per our business requirements Reason for choosing Microsoft Entra ID since its the best and offers multiple layers of security controls Review Source CL Craig L. DevOps Engineer Pharmaceuticals Used the software for: 1-2 years ### "SSO and ease of integration makes Azure AD a must in the modern world " September 7, 2022 5.0 Pros Easy to implement and widely supported by most cloud and SAAS providers. Cons Locking in MS services which is a little limiting, but then again what else would you use? Review Source AA Angela A. Implementation Consultant Legal Services Used the software for: 6-12 months ### "Azure AD offers easy integration" October 15, 2021 5.0 We offer a product that integrates with AD to produce beautifully designed directories that showcase a client's most important people and all of their information. Without AD, this would not be possible. Pros I mainly use this product to integrate to others where I need to manage users with many fields. Although there was a learning curve and some skill needed, the product functions exactly like I need it to. Cons The learning curve, however arguably every software product involves some level of prior skill. Review Source AJ G. IT Administrator Hospital & Health Care Used the software for: 2+ years ### "Powerful User Management and Integration" January 22, 2026 5.0 Overall, my experience has been profound. The tool has set me up for success more times than not. While there was a large learning curve, once that knowledge was established, it was a breeze. Pros The most well rounded User management solution EVER. Working in an ever evolving access industry, having the ability to easily manage users is critical. Simple integrations with Active Directory and Intune are important in most business applications these days. Along with integration into business applications for SSO. Extremely powerful tool. Cons The whole suite can be a bit overwhelming at times. Between configuration, security measures, and integrations...it can get cumbersome. Review Source BB Brandon B. Senior Manager of IT Infrastructure Telecommunications Used the software for: 2+ years ### "The licensing model needs work. " November 21, 2025 3.0 We've been using Entra ID since we've started our migration to 365. It was easy to get connected to our on-prem environment and get users moved over to Entra ID and operate in a hybrid deployment. We're now working to move to cloud only users, our endpoints have all been transitioned over to Entra ID utilizing Intune and Auto Pilot for deployment. The process has been pretty straight forward. I do wish the Microsoft Documentation was better or at least a bit easier to find. It would be nice if they had a clear step by step guide to follow. Pros It's a natural extension from Active Directory. Syncing accounts and devices is very easy. I like that they offer things like conditional access and advanced security settings that make it possible to have a stronger security posture. Cons I don't like how convoluted the licensing can be. While they offer some conditional access policies at our current license level, we would have to bump up to E5 or P2 add on licenses in order to take advantage of some of the more robust policies. Certain reporting options and additional settings are also all blocked by paywall forcing you to either pay more money for more licensing or look at 3rd party solutions. Review Source dO daniel O. Server Renewables & Environment Used the software for: 2+ years ### "Cloud-Directory mit erstklassigen Zero-Trust-Funktionen" June 11, 2025 5.0 Insgesamt überwiegen die positiven Eindrücke deutlich: Seit der Migration vom lokalen AD zu einer hybriden AAD-Umgebung haben wir Phishing-bedingte Konto­übernahmen um über 80 % reduziert und Onboarding-Zeiten von neuen Mitarbeitern halbiert. Das Projektteam profitierte von umfangreicher Microsoft-Dokumentation und kompetentem Premier-Support; die Implementierung dauerte inklusive Conditional-Access-Policies rund acht Wochen. Mit jeder neuen Release-Welle – zuletzt Identity Governance und Lifecycle-Workflows – wächst der Funktions­umfang spürbar, ohne dass wir Infrastruktur betreiben müssen. Kurz: AAD ist zum zentralen Identity-Hub unserer Multi-Cloud-Strategie geworden. Pros M365-Integration und tiefgreifende Sicherheits­features. Mit Conditional Access, MFA und Privileged Identity Management setzen wir Zero-Trust-Policies nahezu per Mausklick um. Das Cloud-basierte Directory repliziert Änderungen in Sekunden, Self-Service-Passwort­zurück­setzung entlastet den Help-Desk und über die mehr als 3 000 vorgefertigten Enterprise-App-Konnektoren rollt SSO extrem schnell aus. Dank automatischer Risiko­analysen erhalten wir Echtzeit-Warnungen bei verdächtigem Login-Verhalten und steigern so unsere Security-Reife messbar. Cons Die Lizenzstruktur (P1/P2) ist für kleinere Organisationen schwer kalkulierbar; viele essenzielle Funktionen (z. B. PIM oder Identity Governance) liegen nur in der teuren P2-Stufe. Außerdem wechseln UI und Menüführung der Portale gefühlt monatlich, was die Admin-Akzeptanz beeinträchtigt. Audit-Logs sind ohne Zusatz­produkte nur 30 Tage abrufbar, API-Rate-Limits können bei Mass­änderungen bremsen und komplexe Delegationen erfordern oft Azure AD-Rollen, die noch immer recht grob-granular sind. Review Source MC Martin C. Systems Administrator Farming Used the software for: 2+ years ### "Hard to beat if other MS products in use" December 12, 2025 5.0 Overall Microsoft Entra ID is a great product with a lot of pros and some cons. The main benefit would be the interconnection with Microsoft ecosystem as it is their product. Pros Microsoft Entra ID integrates nicely with other Microsoft products and it is quite easy to use. The sync from on prem AD to Entra ID is also advantage. Implementing Conditional access policies helps to improve the company security posture. Cons The pricing tiers/addons are not easy to understand and some settings does not follow security best practice by default, so it has to be changed later. Other thing is Microsoft is pretty much always changing the portal, so it can be sometimes tricky to find what you are looking for when expect to be at the old place. Review Source JH Jimmy H. IT Manager Building Materials Used the software for: 2+ years ### "Azure AD...a Breeze!" April 23, 2025 5.0 Very positive. Enjoyed it so much I obtained an AZ-900 certification. It's very well orchestrated & implemented IAM utility within the Azure ecosystem. Pros I like that it's a very comprehensive cloud native identity & access manager. When Azure AD is assigned to a Tenant, it integrates seamless across the Azure fabric making IAM an intuitive breeze! Cons In our case, we integrate with O365 apps and there are still things like managing "groups" where tasks are done in the O365 Admin Dashboard as opposed to all tasks being managed in the Azure AD Dashboard. Review Source MT Matt T. IT Director Marketing and Advertising Used the software for: 2+ years ### "Cloud-first Azure AD is the way to go" July 3, 2025 4.0 Pros Extremely powerful and flexible —it does a lot including streamlining all our directory management, SSO, etc. but it also expects a lot of admins. You definitely have to know your stuff to get the most out of it. Cons As it underpins all of the Microsoft 365 offerings an Azure AD/Entra ID outage will obviously kill a lot of your SaaS access for your entire org. Thankfully those are fairly few and far between. Microsoft is alos obsessed with moving things around and creating new portals, etc. so you need to start on top of Entra news to (re)locate things. Alternatives considered [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing Microsoft Entra ID Integrations and price primarily —already had access through Office 365 as well. Review Source NE Nathan E. Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "Microsoft Entra" October 8, 2025 5.0 Pros I like alot about Entra, from policy management to application integration. We are a hybrid enviroment so our AD syncs to entra with entra connect software. it streamlines our user management and MFA implementation Cons Nothing i don't really like, it is a well-rounded product and you would hope it is with Microsoft being in the game for so long Review Source Similar Products Featured