# Trace One PLM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Trace One PLM the right Quality Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/218449/Trace-One-PLM-Suite/reviews

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Trace One PLM

4.4 (17)

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Last updated December 29th, 2025

# Reviews of Trace One PLM

Ease of use

4.2

Customer Service

4.4

## Showing most helpful reviews

Showing 1-17 of 17 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RK

Robert K.  
Board Representative for Key Projects  
Food Production  
Used the software for: 6-12 months

### "Trace One review"

May 15, 2025

5.0

Overall, my experience with Trace One PLM is positive. Once I became familiar with the system (good trainings!), I found it efficient and reliable for creating and managing product specifications. It provides a solid framework for ensuring product compliance and transparency, which is especially important in the food industry. Of course, a big advantage is efficient, helpful and friendly Trace One support.

Pros

Structured and centralized approach to product data management. It made it easier to collaborate with suppliers, and ensured that all relevant documentation, ingredient information, and regulatory compliance data were organized and accessible. The interface also supports clear workflows, which helped me stay on track throughout the specification process.

Cons

Some functionalities are not very intuitive, especially for new users. It would be helpful to have more contextual guidance or tooltips directly within the platform, especially when filling out detailed sections of the specification.

Review Source

IP

Iolanda P.  
Quality Manager  
Food Production  
Used the software for: 2+ years

### "Good system"

June 9, 2025

5.0

Good experience, easy to access the system and the information which you looking for is easy to find

Pros

Good system, easy to work with and access, information found is really useful and lots of things to learn

Cons

The system itself sometimes is blocking and the connection is really slow, as example you are working on a spec and you can loose the information.

Review Source

NA

Nand A.  
Senior Food technologist  
Food Production  
Used the software for: 1-2 years

### "Fairly easy to use"

July 26, 2024

4.0

Overall experience is pretty good. Interface is straightforward and the training videos are very helpful.

Pros

I like the option where you can copy specification data from other specifications so that you don't have to spend more time manually entering data

Cons

I would like to be able to make revisions to the current packaing specification without needing to generate a new version of it. I also tend to have some complicated formulations which requires a lot more time in data inputs

Review Source

MP

Manon P.  
Supplier QA manager  
Food & Beverages  
Used the software for: 1-2 years

### "Effective tool driving insights"

June 5, 2025

5.0

Pros

This tool meets our needs and brings valuable insights that strongly support our work and decision making. Traceone team is very dedicated and supportive.

Cons

the user interface could be simpler and more intuitive to make it easier for a wider range of users to navigate and fully benefit from the tool.

Review Source

IK

Iwona K.  
Quality Assurance Manager  
Import and Export  
Used the software for: Less than 6 months

### "Great platform for maintaining the performance and progress"

May 20, 2025

4.0

We haved shared with 4 general products. The multiple questions and tabs to go throught. Once few were done then it was nice and easy to follow.

Pros

The fact that once you get used to a habit of putting the data and regular checks you have all the details in one place.

Cons

The notification phase - I am never sure whether the data was read or not. If the green colour was achieved for any of the tab maybe the could be an option to hide them. In such a case the scrolling down will spead up.

Review Source

LK

Lynn K.  
Project Manager  
Wholesale  
Used the software for: 2+ years

### "UNFI - Project Manager - Lynn Kraemer"

July 15, 2024

5.0

Overall our experience with the Trace One PLM has been great. Our Account Managers, Customer Service and the rest of the team has been wonderful to work with.

Pros

I have been working in the system for 12 years. my input for updates and Issues are valued.

Cons

for many years we had lag time before the system would open or when moving between screens. this has been corrected.

Review Source

MD

Mike D.  
Product Integrity Manager  
Retail  
Used the software for: 1-2 years

### "Trace1 Product Review"

July 11, 2024

5.0

Has been a great tool for us and customer support has been exceptional.

Pros

All supplier's required documents in one place and can run reports on their status.

Cons

suppliers can be confused withthe data entry process

Review Source

CP

Craig P.  
Renovation Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Trace One Feedback"

July 11, 2024

4.0

Very good experience overall with the database and its capabilities. Their support though really adds to the value of the system.

Pros

Their support is best in the industry. Their database has a lot of capacity to capture different types of information, and it can do many different tasks across difference functional areas of responsibility.

Cons

Slow to operate sometimes and not always intuitive to navigate.

Reason for choosing Trace One PLM

Primarily Trace One was decided on because of all the features and capabilities it offered which is very impressive.

Review Source

NF

NICOLA F.  
Quality Management  
Consumer Goods  
Used the software for: 2+ years

### "Smart way of monitoring the life of a Product/Article"

July 11, 2024

5.0

Really appreciate the solutions for detailing the characteristics of a product and eventually change them when obsolete

Pros

Quite intuitive to use, anyway supported by very accurate Users Manual and Training sessions

Cons

Sometimes communication between Producer and Customer is not so fluid

Review Source

VL

Virginie L.  
Marketing Assistant  
Paper & Forest Products  
Used the software for: 2+ years

### "A Sofidel user review."

July 11, 2024

4.0

Pros

The ease of communication with the customer.

Cons

Not receiving an automatically information when something had been done by the customer. If he does not inform you, there is no other way than to check Trace One regularly.

Review Source

BeED

Bénédicte et Elena D.  
QUALITE  
Food & Beverages  
Used the software for: 2+ years

### "Ma vue sur Trace One"

June 12, 2025

3.0

Squelette du logiciel bien structuré (les chapitres sont bien définis, facilité et rapidité pour trouver les infos, possibilité d'importer des chapitres d'autres cdc, date d'archivage dans le même cdc)

Pros

Facilité d'utilisation, structuration du logiciel, disponibilité et écoute du service client, dépannage rapide

Cons

Lenteurs informatiques, dysfonctionnements assez récurrents (impossibilité de télécharger un document ou d'enregistrer des informations, en cours de saisie la page de travail retourne à la page d'accueil et toutes les informations sont perdues, parfois les MP ne peuvent être dupliquées)

Review Source

CB

Caroline B.  
Chargée de projets - Pôle Transverse EXPEP Qualité Emballage Packaging  
Food Production  
Used the software for: 2+ years

### "Un outil ayant besoin d'évoluer mais une Customer Success Manager de confiance !"

June 2, 2025

3.0

Les éléments sont denses et nécessitent un long apprentissage. Heureusement que notre Customer Success Manager est très à l'écoute.

Pros

Notre Customer Success Manager (\[contenu sensible caché\]) est très à l'écoute et dans l'accompagnement. Un vrai plaisir de collaborer avec elle et faire évoluer les outils.

Cons

La prise en charge (par support@trace.one) et les temps de traitement des dépannages sont beaucoup trop longs et inadaptés au besoin de l'activité. Les temps de développement de certains outils sont parfois trop longs (plusieurs mois). Il reste de nombreuses évolutions à mettre en place dans les outils pour optimiser et faciliter son utilisation.

Review Source

VE

Valentin E.  
Ingénieur Qualité Produit DPH  
International Trade and Development  
Used the software for: 2+ years

### "Globalement très bon"

May 26, 2025

4.0

Pros

La praticité d'usage entre les différents acteurs sur un même outils sécurisé est clairement le point fort de TraceOne. L'accompagnement des équipes est fort apprécié et possibilité de reporting sont infini.

Cons

Les passerelles entre différents portails entre eux n'est clairement pas optimal. Ex : Donnée sur les portail AMC, ITM & Auchan vers AURA Retail PL

Review Source

CG

Caroline G.  
Responsable outils et process associes  
Retail  
Used the software for: 2+ years

### "Avis positif "

June 6, 2025

4.0

Je n'utilise pas au quotidien le logiciel PLM mais j'interviens dans son adaptation et il n'est pas toujours simple d'obtenir les évolutions

Pros

Tout est centralisé et archivé. Permets de gerer de A à Z le cycle de vie du produit. Cela permet les echanges avec les fournisseurs

Cons

Les délais pour modifier ou ameliorer les outils sont parfois longs. La modernisation des outils devrait arranger les choses.

Review Source

MP

Mercedes P.  
Técnico Sistemas Gestión QSE  
Food & Beverages  
Used the software for: 1-2 years

### "Excelente. Recomendable"

May 28, 2025

5.0

Encantada con la plataforma, como se está llevando y el soporte que tiene. Destacar que es coherente y que el apoyo posterior es excelente en todas las veces que lo hemos solicitado, tanto en contenido como en tiempos de ayuda.

Pros

Una vez conoces o empiezas a mirar la plataforma (parte de especificaciones), ésta es más coherente y simple que otras plataformas de especificaciones que trabajamos. El apoyo / soporte que se tiene de la plataforma es excelente.

Cons

Lo que cuesta siempre al principio es hacerte a la plataforma, al estilo y a donde está toda la información. Pero es dedicación - tiempo y tienes solventado esta desventaja. A veces es complejo iniciar el tramite de apoyo en caso de necesidad, dado que nosotros la utilizamos para producto de marca blanca, pero una vez se tramita, no hay problema. Todo lo contrario, esta parte de soporte se convierte en una ventaja.

Review Source

AD

Alicia D.  
Coordinatrice qualité clients  
Food Production  
Used the software for: 1-2 years

### "Outil Trace One "

June 13, 2025

5.0

Pros

L'utilisation de Trace One est assez facile d'utilisation et les commentaires sont pratiques pour finir de compléter les CDC.

Cons

Nous ne sommes pas forcément au courant lorsque le client a posté des commentaires. Difficulté de savoir qui doit valider avec le code couleur.

Review Source

CM

Claire M.  
Assistante Qualité produit  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Trace One PLM outil important au quotidien"

July 11, 2024

4.0

Bonne expérience dans l'ensemble, une aide précieuse dans l'avancement de son travail au quotidien.

Pros

Ludique pour travailler, bon outil de travail.

Cons

Toujours à se reconnecter dû surement à des problèmes réseau?

Review Source

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