# Storable Edge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Storable Edge the right Self Storage solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218435/storEDGE/reviews --- Storable Edge 4.4 (237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Storable Edge Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews SJ Stacee J OwnerRecreational Facilities and Services, Self-employedUsed the software for: 1-2 years. “It enables me to easily keep track of each tenant; all of their documentation, payment info, access to the facility, and almost anything else I could possibly need. “ June 22, 2023 CR Colby R OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I constantly have to keep asking for things to be completed and having to repeat or send information to onboarding.“ February 1, 2026 RW Russell W Assistant managerFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “Ease of use and ease of learning, memorizing steps for tasks were easy thanks to the graphics/color schemes“ September 21, 2024 KB Karina B Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “They way they starting communicating since the beginning is just unacceptable, everything is through a chat and you don't get notifications when someone sends you a message.“ October 3, 2024 CM Carrie M ManagerWarehousing, 2 - 10 employeesUsed the software for: More than 2 years. “With their updates all relevant customer information is easily found.“ March 18, 2025 AK Allison K Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “As far as billing goes, a major issue we recently ran into is that if a tenant is pre-paid months ahead and receives a rate increase, the rate increase will not go into effect until their prepaid credit runs out. If that tenant is consistently paid ahead, the rate increase will just never go into effect.“ June 22, 2023 LM Lisa M Facility ManagerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “It really helps having a program that I can rely on to run my facilities. Plus being web based I can use the program from anywhere I can get internet.“ June 21, 2023 KB Karina B Operations ManagerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The training needs a lot of improvement, as a first time user you are only hoping to get familiar with the software through proper training, unfortunately the training is non-existent.“ October 3, 2024 ## Showing most helpful reviews Showing 1-25 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle M. Manager Used the software for: Less than 6 months ### "Easy-Use" January 25, 2018 5.0 I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized. Pros It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively. Cons I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency. Review Source MH Mark H. Property Manager Investment Management Used the software for: 1-2 years ### "Using Garbage Software.... I mean SiteLink.. I mean anyone else besides storEDGE consider the switch" June 22, 2023 5.0 I love storEDGE. I love that I can take my laptop with me and with an Internet Connection I can visit Family & Friends and "work from home" sort of speak. I like to feel totally in control at all times and storEDGE allows me that I can access my work from anywhere. I love the knowledgeable customer service team. They do a great job. I've used other software's and storEDGE is simple, easy to access what you need and being able to feel connected to our customers is important to me. I like the Communication features. I can text, listen to previous recorded phone calls, and email customers easily from the software. Other software's may have the same features but storEDGE makes maneuvering and accessing these features easily. What's the point of having great features if your Managers can't figure it out? storEDGE makes this process a breeze! Pros It's simple. It's easy to use. Customer Service is awesome and included in the price. Cons When you are moving in a customer, you can't easily change the payment due date to be prorated to that specific date if its any day besides the 1st of the month. They use the word "Tenant" which is a bad word. Tenant derides from the word Temporary. Do you want your customers to feel Temporary? Yeah, good luck getting storEDGE to change it. Any really awesome idea that you have, throw it out the window. Storable knows they won the lottery with adding storEDGE to their back pocket. The problem is they refuse to make awesome changes and for this reason they will one day be replaced or become outdated. I have some really good ideas and so does others but in Storable's mind they think they are like the Bible. "You can't add or take away from perfection" and anyone who's read the Bible understands it's not perfect and it's a dang good thing we have additional scripture and personal revelation to guide us through life's perils. storEDGE is Great and dang near Brilliant product but it's number one flaw is they refuse to add great ideas. Get rid of the word Tenant and be open to great ideas from your customers otherwise don't be surprised when another product comes along and kicks you to the curb. Alternatives considered [Easy Storage Solutions](https://www.capterra.com/p/112769/Self-Storage-Software/) Reason for choosing Storable Edge I don't know. I've heard they really are comparable. I'd like the opportunity to use it and then I would be able to find out if it's better or worse than storEDGE. I've done a lot of research though and I've heard they are the 2 best products out there. I've heard of another product but I can't remember who it is. If you ultimately choose storEDGE though you've made a wise choice. It's good stuff, It's great and my personal choice of product even though it's owned by Storable. If you are using SiteLink pull your head out of your butt and switch! Your managers will thank you for it! Switched from [Sentinel](https://www.capterra.com/p/132317/WinSen-Property-Manager/) WinSen is a good product. Once you learn it, it starts to become easy. WinSen's reports though when printing them out would leave out important data. Even if you re-start the product it wouldn't include everything on the Rent-Roll. Customer Service cost extra or is not included in the service. The pro was that it is a one time payment. WinSen was a good product but is not cloud based so the only way you can do your work is if you sit at a desk. We needed something cloud based, we wanted customer service to be included. We needed to upgrade because eventually WinSen will become outdated to this new world we find ourselves in. Review Source DE Doug E. Manager Real Estate Used the software for: 2+ years ### "StorEdge is going down hill quickly thanks to STORABLE and \[SENSITIVE CONTENT HIDDEN\]" January 10, 2020 2.0 StorEdge was GREAT in June 2016-2017 because they always answered the phone and helped us get past problems. Starting in 2018 their Help Desk began to decline and could only tell us "we are working to correct the problem" with no time table to fix issues. In 2019 the wheels fell off. Anything that was good about StorEdge is now gone. The company was purchased by is \[SENSITIVE CONTENT HIDDEN\] (\[SENSITIVE CONTENT HIDDEN\] of Sparefoot and Storable) and customer service is now 100% gone and useless. Now STORABLE owns 5 companies: SiteLink, StorEdge, Select Merchant Services, PAYA, and two other credit processing companies. They have a created a MONOPOLY that is causing harm and disfunction to all of these once great companies. It is a SAD day when capitalism and competition simply disappears because of one large company who's goal is only to make more money. Pros StorEdge is pretty easy to use and find your way around the software. When we were first started with the software 4 years ago it WAS speedy and their customer service WAS amazing. NOT ANY MORE! Cons 1\. Since they have been bought out by \[SENSITIVE CONTENT HIDDEN\] at Sparefoot/STORABLE their customer service has been non-existent. Their HELP DESK is a joke. They have 7 employees to "Help" 4000+ storage locations. 2. I had double billing using autopay on two different months in 2019. I had to spend 9 hours voiding over 200 autopay transactions, and three days making phone calls apologizing to my tenants. 3. Their TASK bar is non-functional and useless. 4. They do not have a function for "prorated move-ins" 5. Storable Company now controls SiteLink, StorEdge, and all 4 credit card processing companies that they work with - Storable now sets the credit card processing rates! It is a total MONOPOLY! 6. Their automated emails/text messages will get stuck in "pending" and will not always go out to customers even though their software said it has. StorEdge will no longer work to fix problems because they no longer communicate with their customers and Storable raised our rates even though I'm doing more work now that the StorEdge software is failing in autopay, communication, and customer service. Reason for choosing Storable Edge I choose StorEdge because they offered cutting edge software, integrated website, and outstanding customer service. Now I am leaving them for the same reason I joined them. BAD customer service! Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) I left SiteLink because they too had bad customer service and were falling behind in regards to easy to function software. Review Source ML Michael L. Owner Facilities Services Used the software for: 1-2 years ### "A very important and beneficial business decision" June 23, 2023 5.0 We really weighed the cost of getting started with this program but just couldn't deny all of the integrated features were pretty important and worthwhile in reducing employee time spent on tasks that would be automatic features with the program. And ultimately, we did away with needing an office employee. So just my wife and I run the office aspects of our storage facilities after our office gal retired. The inital set up was a lot of work for us to get the info needed to set up. And we did have one snafu when setting up the 3rd facility. So there is an unusable business profile on the corporate level that we just have to ignore. But once set up, things have been going pretty smoothly. Honestly, we didn't finish going thru the whole training videos. We started them but got the companies set up and running pretty quickly. And so just jumped right in to using the program to continue to run our storage facilities. So many of the features are so intuitive, there were very few issues that we had to go to the help and search for the answers. And when we had an issue we couldn't figure out, an email response was provided very quickly. Pros All of the features available specifically built for the storage industry. The potential time reduction in tasks that the program would automatically do were highly appealing to us. And we were correct and able to reduce employment costs. The help getting professional websites set up was fantastic as well. Cons The cost being a bit higher than other companies that we reviewed and considered gave us pause before jumping in. Reason for choosing Storable Edge All of the features available and potential features to expand to. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We really wanted to make a switch to a program that was specifically designed for the storage industry. We had made do with Quickbooks for 20 years. And were running in to odd glitches with them. And we wanted a company that would help make use of advancing technology and potentially help us get a website up and running (which was also accomplished). Review Source RW Rachel W. Facility Manager Facilities Services Used the software for: 1-2 years ### "Makes my storage life easy!" August 29, 2022 5.0 Pros I absolutely love StorEDGE. From day to day duties, to things I only need to look at a couple times every few months, the software helps me stay organized. The ease of logging in anywhere, being able to assist tenants immediately, is what allows us to provide the best customer service we can. Cons When we first switched over from SiteLink to StorEDGE, we had quite a few issues with tenants information being correctly added. The first couple months I had tenants calling me, asking about their autopay not being withdrawn. I'd notice that some addresses, alternative contacts, basic information, didn't get swapped over. Once I got all the kinks worked out, the software is fabulous. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Ranch RV & Self Storage, Post Falls was formally North Star Storage. North Star Storage was using SiteLink. Other locations of Ranch RV & Self Storage were using StorEDGE. Review Source RS Roxy S. Property Manager Real Estate Used the software for: 2+ years ### "Managed with no Knowledge" August 24, 2022 5.0 StorEdge is great at being detailed and solving issues as well as open to improvements! I love this Software and would honestly never want to switch! Pros I transfered to this facility from another location which had a different software program. I had no guidance from (no longer with us) superiors of this software. With that said the best feature is the Customer Service Center! By far they saved my life! I also love the graphics and the layout and how easy it is to find what you are looking for. You can search in the Help Center if you do not want to call the Customer Service Center and gain even more knowledge. Cons I am not a fan with the process of transferring current tenants. To explain, if you did not know that a tenant is already a current tenant or if they create a lead, and you move them in without knowing then they are stuck with two separate accounts and they can not be combined without moving them out and then back in. So that needs to be an option. Reason for choosing Storable Edge The detailed reports! Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Transferred locations and properties for the same company. Review Source EV Evan V. Property Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Overall Good Software - Worst Support!" July 8, 2021 4.0 Thankfully I have had previous experience with this software so most tings I am able to figure out on my own. But again, the customer service is non existent with this company. The workers who are higher up in the company are nice and respectful, but those that they hire to work in the tech support are just flat out rude with every interaction. Do to the lack of customer service, I would not recommend this software to anyone, because after the completion, with will be reaching out to them often. Pros Software is overall easy to use and is straight forward. There are a lot of features to make tasks easier, lots of shortcuts. Overall a great management software with room to grow. Cons For starters, the support is the worst I have ever experienced. The support techs are extremely rude, disrespectful, and if presented an issue beyond basic they pass it off to someone else. The setup process was a nightmare, a lot of information was lost, it was not thoughtfully planned out, and it messed with our business operations for nearly 3 months. The accounting side of the software is a hit or miss, overall it is easy and straightforward, but if there is a mistake, you are not able to make any changes within the system, and you are stuck with having to contact support, who are again, very rude and unhelpful. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Updated features and more familiar with StorEdge Review Source RS Roxanne S. Property Manager Commercial Real Estate Used the software for: 2+ years ### "Easy to use" June 21, 2023 5.0 It is the best that i have ran by far. Pros How easy it is to access and get help and find articles when in doubt. Cons How there is no way to transfer tenants to the same account. Tenants will have several accounts under the same name if you do not know they were a previous tenant. Switched from [SiteLink Web Edition](https://www.capterra.com/p/92752/SiteLink-Web-Edition/) Better to place all the facilities under one software. Review Source PC Penny C. Property Manager Retail Used the software for: 2+ years ### "I use storEDGE daily" June 6, 2023 5.0 No known issues. I highly recommend. Pros The ease of having everything i need in one spot. Cons At this time I can't think of anything. Switched from [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/) Their program became hard to use. Too many issues with taking payments. Review Source Michael O. Senior District Manager Used the software for: 6-12 months ### "Solid tenant and facility management program! Easy to use, excellent feature set!" November 28, 2017 5.0 Pros Main, most used features on the left sidebar and the right sidebar makes it easy to keep track of the important tasks and communications. And tech support has been great - fast and efficient! Cons Access to the db for creating local tenant lists would be nice. Also, I'd like the ability to create customized letters, reports, etc., without having to contact support. Review Source DL David L. Manager Facilities Services Used the software for: 1-2 years ### "David Leo (Review)" September 27, 2024 5.0 Pros Simple operation easy to understand software. Cons Unable to move the paid to date. I can"t think of any Cons at this point. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Comp. Mandate I was able to learn this soft Review Source GR George R. Property Manager Writing and Editing Used the software for: 1-2 years ### "This is a very good program" September 27, 2024 5.0 Everything is pretty self explanatory. But when I do have issues they are easily resolved. Pros Ease of use. I am pretty much self taught on this. When I do have an issue the customer support is great. Cons van't think of any cons But I can say the site could be a different color. Review Source SJ Stacee J. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Software for Dummies" June 22, 2023 5.0 Overall, it's been a very good experience. Pros I started this business from scratch. I had no prior experience with operating or owning a storage company. I don't think I would have been successful without Storedge. It enables me to easily keep track of each tenant; all of their documentation, payment info, access to the facility, and almost anything else I could possibly need. I love how there is a space for Leads, to keep track of those reserving a space or just interested in possibly leasing from me. I love my Dash that allows me to see all the general info of my business at a glance, such as number of tenants, occupancy, past due tenants, and current activity of the business. I like how I can easily generate reports of almost any kind. I most often use the financial reports to keep apprised of how my business is doing. I like how easy it is to add or remove units from my facility map or change pricing on my units. Cons It was a little overwhelming in the beginning, due to my inexperience with technology. Sometimes, it was difficult to get some of my question answered. But I believe that has improved over time. Reason for choosing Storable Edge The rep that we talked to was knowledgeable, able to answer all the questions we had at the time. Review Source NB Natalie B. Owner Retail Used the software for: 2+ years ### "storEDGE Management Software Review" June 21, 2023 4.0 Pros We thoroughly enjoy using the storEdge software. We decided to swap to this software after many years of keeping up through a different operating system that was not intended to be used for self-storage. The billing features, payment reminders, customer support are some of our favorite assets available through our system. This product is very user friendly on both ends—for the customer and the administration. Once we decided to swap to this product it was not difficult at all to integrate the new system into our existing business. Cons There are a few report features that are difficult to find and run for year-end/ tax purposes. The current renters sometimes have an issue with logging in or knowing their username and/or password. Overall storEdge is very user friendly on both ends of the system. Review Source CS Chelsea S. Facility Manager Consumer Services Used the software for: Less than 6 months ### "Transitions can be exciting and stressful, but the StorEdge experience has left me without concern!" July 27, 2017 5.0 There are a lot of great little features that really make an impact. Many of the rent courtesy notices, late reminders, auto pay withdrawals and even most late fees are automated which frees up a lot of time enabling management staff to focus on other business necessities. I think the best aspect is that StorEdge offers so many great amenities that can be tailored to each individual business based on their needs so you're not forced to use a default setting. Pros It's honestly a composition of little features that make the job easier. I LOVE that StorEdge allows you to see if a tenant has opened/read an email notification that has been sent; much like a read receipt. Additionally, the online payment and account management feature has been a fantastic new option that both myself and my customers enjoy. The online payment feature has allowed tenants to update and manage their auto pay settings as well. This is a wonderful amenity for customers because they're not forced to take the time out of their busy schedules to make it by during office hours, they can manage and update their payment preferences at their convenience. It's also fantastic how automated many tasks are such as emails, SMS notifications, auto pay withdrawals and most late fees. None of those even require the click of a button to execute the task, which enables the management staff to focus on other business necessities. The StorEdge program allows you to customize and tailor the features to your business! Not having to remember to post date payments after a bank deposit is amazing! StorEdge will automatically take any payments made after your "close of day" bank deposit report and add them to the next deposit cycle. Last but not least, if you're ever feeling lost, StorEdge support staff is always quick to respond and happy to help find a solution to your inquiry. Cons Please note that the following statements are more like suggestions than complaints: It would be great to add a very obvious way to "flag" an account. For example "don't accept checks", do not rent to", etc. There already is a place to note it, but a more conspicuous notification would be quite helpful since there are multiple staff members operating the software in one office. The only other suggestion I have is in regards to the sale/auction process. It would be great if there was a way to type in the description of items being sold rather than hand writing it on the notice of sale. The second observation is by no means an issue, I just feel it would look cleaner if the items listed for sale came out printed on the document. Review Source LM Lisa M. Facility Manager Facilities Services Used the software for: 1-2 years ### "review on storedge software" June 21, 2023 5.0 Overall I think to software works great, I haven't had any major problems using it. If you do have any questions, the help desk is a phone call or email away. Pros When brand new to this software it was very easy to understand and use. Learning it was no problem. A lot of the things I use on it I was able to figure out on my own after I got the basics down. It really helps having a program that I can rely on to run my facilities. Plus being web based I can use the program from anywhere I can get internet. Cons during the busy time at the beginning of the month the program tends to run a little slow which is understandable due to high volume of usage. It usually will come back up and run smoothly. Review Source JA Jalese A. Manager Security and Investigations Used the software for: 2+ years ### "Critical in business" June 22, 2023 4.0 It's the best business soft ware for ANY business, I rely on it heavily. Pros all functionality. Sending invoices, collecting payment, tenant tracking, reports, security. All areas of business Cons Some areas get glitches (like any computer software programs) but sending a ticket is easy and notifications of when it's been fixed a major PLUS Review Source AM Ann M. General Manager Warehousing Used the software for: 6-12 months ### "Software is simple yet provides a lot of functionality" June 6, 2023 5.0 We have had a good experience with Storedge and takes a lot of guess work out of managing a Facility. Pros One stop software. Handles everything but the gate and in that aspect it communicates well with the software for the gate. Cons I really have not experienced a down side to the functions. Reason for choosing Storable Edge Decision was made before I was brought on board, I have used other Management Software for Storage and I can appreciate the Customer Service you all provide as well as minor minor glitches in the software. Review Source BB Bob B. Owner Warehousing Used the software for: 2+ years ### "Texas 21 Storage review of StorEDGE" June 21, 2023 5.0 Pros The software is very comprehensive and has good attention to detail in regards to move ins, billing, and being user friendly.ALSO: TECH SUPPORT IS GREAT, and VERY easy to get ahold of. Cons It needs to include and would be beneficial if it had an expenses side as well. Right now its only revenue and it would be great to have it as an add-on. Reason for choosing Storable Edge One of the first companies to contact me when starting the business, as well as having a large presence in the industry, thus promoting the likelihood of a good product. Review Source SL Sarah L. Facility Manager Real Estate Used the software for: 1-2 years ### "Storage with storEDGE" June 21, 2023 4.0 The benefits of storEDGE make my job easier than I could imagine because it's user-friendly and works well for our business model. Pros I like the daily task features and billing summary because it makes it easy for me to locate what and who's account I need. Cons I feel some of the updates that are made with the software don't benefit the users, but that's just my opinion. Review Source EB Eric B. General Manager Warehousing Used the software for: 1-2 years ### "Highly Recommend StorEdge!" August 25, 2022 5.0 Overall very pleased with StorEdge. Customer support has been extremely helpful throughout the startup process, and even now. Pros Ease of use and various management functionalities. Cons Facility map builder is by far the weakest link in this software. Reason for choosing Storable Edge The access and amount of data is unparalleled. Review Source JM Jason M. regional facilities manager Warehousing Used the software for: 2+ years ### "review" June 21, 2023 5.0 love storedge but it need to work on mobile better for filed users. Pros storedge has very easy functions and easy to figure out. Cons storedge needs to work better on cell phones for field users. the functionality is there but very cumbersome to try to use. Review Source JV Jay V. Manager Facilities Services Used the software for: 1-2 years ### "User Friendly" June 21, 2023 5.0 I'm glad the owner chose this software over others to make the management of our facility time efficient. Pros It is extremely easy to learn and navigate. Cons Sometimes it's hard to solve a problem on my own using the storEDGE help website. However, the support team is always friendly and accommodating. Review Source CF Crystal F. Property Manager Real Estate Used the software for: 6-12 months ### "Storedge leading the way into organization" June 22, 2023 5.0 Time Manage ment Pros Ease of usemulti fuctioningsaves me time Cons should have an aternative for missing documents to be able to be recreated a lot easier Review Source BM Brad M. Managing Director Construction Used the software for: 2+ years ### "StorEdge rocks!" November 16, 2016 5.0 Working with the StorEdge team is an absolute pleasure... their platform is already running circles around the competition and the margin is only going to widen from what I have seen. We use them to run a fully automated self storage platform that utilizes the Janus SecurGuard lock. They are the only ones that can make the whole system actually function correctly!! Beware of other groups claiming the same thing- there is a lot more that goes into it than meets the eye! Another amazing thing is StorEdge listens to their customers... I feel guilty at times for the onslaught of ideas I throw their way, but to their tremendous credit that have invested in and delivered far more of these ideas than I surely deserve! Do yourself a favor, give them a try..... (And no, they are not paying me to say this stuff! They are one of the few groups I would actually happily write a testimonial for!) Pros It works well and is only getting better! Cons It can't babysit my five kids, but I guess I can't really blame them for that. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.