# WISMOlabs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WISMOlabs the right Shipment Tracking solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/218259/WISMOlabs/reviews --- WISMOlabs 5 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WISMOlabs Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Randall H. Director of Customer Support Apparel & Fashion Used the software for: 6-12 months ### "Awesome customer experience, and so many possibilities" October 14, 2021 5.0 Overall, my experience with WISMOlabs is extremely positive, I love working with the team and enjoy the possibilities that the platform provides. There are a lot of improvements in the WISMOlabs roadmap and I look forward to seeing what improvements we can see in the future! Pros There are so many different features available and the platform is so configurable. Working with the WISMO team has been great. I get responses to my questions extremely quickly. The team is extremely proactive in informing me with what I need to worry about in the future in order to better take advantage of the platform. Cons I would love to be able to create new notifications like "shipment delayed" based off of business rules. I believe this is on the roadmap and I look forward to that! In addition to that, there are some features like configuration of the tracking page that takes WISMO's team to need to complete. Review Source TC Tripp C. President Business Supplies and Equipment Used the software for: 1-2 years ### "WISMO Review | Coggins Promo" June 21, 2024 5.0 The experience has been great! We looked at other platforms but chose WISMO because of the expectation of a much higher level of service. This has turned out to be a great decision as the team at WISMO is ready to help at a moments notice. They also proactively ask for our feedback and are continuing to add more features to the platform based on our suggestions. Pros Ensuring a best in class post-purchase experience was a top priority for our company. Thanks to WISMO , we have been able to build a custom tracking page and provide post shipment notification emails, which has delighted our clients. Cons Nothing that we do not like. WISMO has met and exceeded all of our expectations. Alternatives considered [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Reason for choosing WISMOlabs Expectation of better customer service which has proven correct. Review Source Response from WISMOlabs July 30, 2024 Thank you for your glowing review, Tripp! We're thrilled to hear that WISMOlabs has become a crucial part of Coggins Promo's customer post-purchase experience. Your success in delighting clients with our post-purchase communications is exactly what we aim for. We're proud to work behind the scenes, supporting complex operations like yours in the branded merchandise space. Your feedback and suggestions are very valuable to grow the WISMOlabs platform to better fit your specific needs. dD dewey D. CEO Apparel & Fashion Used the software for: 6-12 months ### "wismo & kekoa collective" July 5, 2023 5.0 great people / great product Pros Implementation was rather easy and effortless.The overall product is user friendly. Cons We do not have any negative feedback at the moment Review Source PH Patrick H. CFO Printing Used the software for: 1-2 years ### "Very Valuable for us and our customers" July 25, 2024 5.0 Smooth. Seamless. Easy. Responsive. What more could we ask for?!? Pros WismoLabs has been an easy-to-implement solution for us that makes it easy for us to continually communicate with our customers on the status of the shipment. We are also at the early stages of leveraging the analytics to assess shipment times relative to the standards that the carriers have set and we are looking forward to the insights that we will gain from this with the WismoLabs platform. Cons no cons. Seriously - it's all been good. The team has been very responsive to helping us with continuous improvements on suggestions. Reason for choosing WISMOlabs we liked what we saw and the price was right with no long term commitments so we were able to jump in and give it a try worry free - so we didn't look at alternatives, and still have not felt the need to. Review Source Response from WISMOlabs August 1, 2024 Dear Patrick. Thank you for your review and for choosing WISMOlabs. We're thrilled that our post-purchase platform has been valuable for you and your customers. Your feedback on our ease of implementation and analytics benefits is very encouraging. We aim for a smooth, seamless experience and appreciate your kind words about our team's responsiveness. Working closely with clients like you helps us improve continuously. Your insights are invaluable to us. Thanks again for your support TL Tim L. eCommerce Systems Manager Sporting Goods Used the software for: 1-2 years ### "Best Post-Purchase Software Available " June 20, 2024 5.0 Working with this team and product are amazing and Dmitri works super hard to make sure that your post-purchase customer experience is the best that it can be. Pros \- Cohesive post-purchase branding experience - Great insight into each step of the carrier delivery process - The data on post-purchase customer engagement is super valuable Cons We would want to be able to manage it from inside the Shopify Admin. Alternatives considered [AfterShip](https://www.capterra.com/p/178663/AfterShip/)[Narvar](https://www.capterra.com/p/195787/Narvar/) Reason for choosing WISMOlabs Price and Customization options were better. Review Source Lenard A. Digital Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent support to get our WISMO handled properly" May 6, 2023 5.0 We signed up for WISMOlabs to have a better post-purchase experience and answer customers’ mostly asked question “Where is my order”? We sign-up with WISMOlabs which is referred to us by friends. During our scale, it reduced the need of adding more agents answering WISMO inquiries. We used to have 10 outsourced customer support agents, we reduced them to 3. This alone has saved us 70% on outsourcing costs. Customer trust for reordering also improved as their shipment experience has been smooth - I would say our customer retention % has improved by 15-20% more. I highly recommended WISMOlabs to any startup or businesses at scale out there. As a marketing manager, this is very vital to a brand or store’s customer experience. Trust me it reduces the headache for your customer experience team. Pros Real-time tracking, branded order tracking page, personalized SMS/Email Alert, and top-notch support! Cons Not that we could think of, because for every feature/issue we request, they'll definitely work on it to improve/implement/fix. Review Source AT Ankush T. Digital Project Manager Retail Used the software for: 1-2 years ### "White glove experience!" May 12, 2023 5.0 Overall, my experience with WISMO LABS is outstanding. I would highly recommend WISMO LABS to anyone who wants a reliable and efficient order tracking tool. Their focus on core operations allows businesses to stay productive, while their order tracking tool ensures customer satisfaction. Pros I had the pleasure of using WISMO LABS for order tracking, and I must say that it provided me with an exceptional experience. One of the biggest advantages of using WISMO LABS is that it allows businesses to concentrate on their primary operations while taking care of order tracking tools.What I appreciated the most about WISMO LABS was their effective use of notifications for order status updates. This tool is undoubtedly the best feature of WISMO LABS. The notifications are timely and keeping our customers informed throughout the entire delivery process.The support provided by WISMO LABS is exceptional, with even the company's \[sensitive content hidden\] being able to come up with solutions promptly. Cons NO CONS: We encountered issues with our UPS shipment at the cross-border customs, where UPS would transfer the package to Canada Post, resulting in a change of the tracking number to Canada Post's system. However, WISMO LABS simplified this tracking process for us after implementation. Alternatives considered [Narvar](https://www.capterra.com/p/195787/Narvar/) Reason for choosing WISMOlabs Price point Review Source Andrew B. Integrations Manager Consumer Goods Used the software for: 2+ years ### "Look no further for post-purchase" May 3, 2022 5.0 Now this isn't to come off biased, but from using other services and then working for WISMOlabs, then returning to eCommerce I truly believe that WISMO is the best post-purchase solution on the market. Our CSR's rave about it, just as our customers do to them. Even with my background in working with the team previously the simplicity of integration is something anyone can do......it's as simple as injecting a link. Both of the websites we have use that concept but the predictive tracking and messaging will soon be installed and put our user experience over the top. All the market assets they offer along the way makes this the final no brainer. LOOK NO FURTHER. Pros Ease of onboarding, outstanding customer support, unlimited customizations, marketing assets, cost effectiveness Cons There is nothing left to be desired that we haven't asked for and isn't already being developed. Review Source CC Chris C. CTO Apparel & Fashion Used the software for: 2+ years ### "Great customer experience, very customizable and excellent support!" August 4, 2021 5.0 Pros Lots of great features and customizations possible to make a great experience for your customers. The most impressive part is the configurable business rules for enhancing delivery tracking. Cons It can be a little overwhelming to get started with so many possibilities. The Wismo team was right there with us to walk us through it all and ensure we got it working the way we wanted. Review Source Abby B. Co-Creator Entertainment Used the software for: 1-2 years ### "Easy onboarding and great service" August 4, 2021 5.0 We are very happy working with WISMO. The biggest "solve" was creating a cohesive brand experience for tracking and post-purchase, and we have a much greater opportunity to manage our customer service when customers track on our own platform. Pros The product allows for significant customization, letting your customers have a seamless branded experience. And their customer service is amazing; they will do anything to help you get your tracking portal off the ground. Cons The only limitation we had, in the beginning, was that it didn't integrate with our international tracking, which was honestly a bigger limitation of our international tracking at the time than of WISMO. Review Source JA Jason A. Label Manager Music Used the software for: 2+ years ### "Killer customer support" August 13, 2021 5.0 Pros Great customization and marketing potential. Cons The product is a little difficult to use, but the WISMO team is very hands-on in helping us with any issues or features that we can't figure out on our own. Review Source Response from WISMOlabs September 4, 2024 Dear Jason, Thank you for your feedback. We’ve redesigned the dashboard for easier navigation and added new features to simplify creating custom post-purchase experiences. We’ve also introduced powerful logistics and customer behavior analytics, enabling you to make data-driven decisions for marketing, design, and logistics optimizations. Additionally, we've created a help section with best practices. As a valued customer, you have access to our white-glove setup service, where our team can help implement your vision. The platform is now more powerful and easier to use. TF Trevor F. DIRECTOR OF ECOMMERCE Consumer Goods Used the software for: 1-2 years ### "Good product and good support " July 14, 2023 5.0 Easy set up and easy customization with help of Wismo team Pros brings a branded experience to our tracking rather than going directly to the courier's website Cons not month to month billing or shorter term adoption options Alternatives considered [Narvar](https://www.capterra.com/p/195787/Narvar/) Reason for choosing WISMOlabs Price and support supplied during set up Review Source NH Nina H. Director of Member Experience Consumer Goods Used the software for: 6-12 months ### "Great Support, Great Service " August 9, 2021 5.0 Pros Integration was extremely easy and Dmitri handled all the heavy lifting. Wismolabs also is extremely helpful in helping conversion and ROI. Cons It would be nice to design the tracking page more without the help of dev Review Source