# Dock Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dock Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/218139/Dock-Health --- # Dock Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dock ## What is Dock? Dock is the first and only HIPAA compliant task management and collaboration platform built for healthcare teams. We provide the structure, process and accountability needed for healthcare teams. We help bridge the gap between the clinical and administrative teams to help healthcare practices get on the same page for better, more reliable patient care and more efficient and happier providers. ## What is Dock used for? [Task Management](https://www.capterra.com/task-management-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Dock alternatives Highest Rated [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/218139/Dock-Health/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Document Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Task Editing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Edit task information and all related elements Task Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Task Scheduling 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Collaboration Tools 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Dock 48 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Process of submitting and following up on claims with insurance companies Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of dashboards Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Convert emails into tasks Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Software designed for the healthcare industry Compliant with HIPAA, which sets standards for sensitive patient data protection Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Supports practices with multiple healthcare professionals Patients can register for appointments in advance online Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Manage physician availability and schedules Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Preview and make real-time changes in the web content Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Allow users to access multiple services after entering their login credentials once UI looks like a spreadsheet Track the status over time for a request, process, asset, or transaction Split and manage tasks into individual components Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Basic $20.00 Per User,Per Month It includes: - Standard BAA (Business Associate Agreement) - Unlimited task Lists, Patient Profiles, and Workflow Templates - Configurable Task Statuses Premium $35.00 Per User,Per Month It includes: - Configurable Task Elements - Configurable List Columns - Configurable Patient Lists - Configurable Patient Profiles Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent GB Gideon B. Customer Manager Media Production ### "My experience with Dock" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 16, 2025 Dock has met 80% of our needs. I highly recommend it for healthcare centres and medical clinics Pros Multi system management capabilities of the product and ease of use especially for patients. Cons Customer care services providers are unresponsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marie Eulie T. Virtual Medical Assistant Hospital & Health Care ### "HIPAA Certified Task Manager " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 It's very convenient and user-friendly. Easy to navigate and save my time. Pros I can make routine/repetitive tasks and assign them to my assistant. They can also mark the tasks complete once they completed the tasks. You can add as many subordinates as you want. Cons It's not Free of course but it's needed Especially if you want a secured and HIPAA certified task manager Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amy W. CEO Health, Wellness and Fitness ### "Not as seamless as advertised" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 December 29, 2022 Everyone we worked with at Dock was very kind and helpful, but there seems to be a communication breakdown between teammates. Different people on the Dock team have to assist with different tasks, so while you may meet with one person at Dock, several other members of the team may be helping out with various integrations and troubleshooting processes. When there is poor communication, it results in those different team members not being looped in, which means the work doesn't get done (or at least not without reminders or with a delay). Since the self-help support section of Dock is sparse at best, this means you will be required to set up meeting after meeting to implement your Dock Smartflows (there is also a $1000 set-up fee for this, and it was not optional). We were assured in our first meeting that things could be fully set-up and implemented within ~2 weeks of receiving the info from us. This did not happen. Instead, you are required to set up meeting after meeting until the process is done to your specifications, and our team lead usually did not have availability <1-1.5 weeks out. Also, plan on taking your own notes during meetings to keep track of what you've asked for and when.Again, everyone on the Dock team was kind, & \[sensitive content hidden\] did take $500 off our $1000 fee for all of our trouble, which was greatly appreciated. I really wanted to love Dock, but we just couldn't make it work. Pros We loved the overall concept of a HIPAA-compliant task management system that would integrate with our EHR (IntakeQ). It would allow for us to much more easily track patient onboarding processes as well as insurance referrals, pre-auth requests, etc. Cons We started up with Dock around 8/20/22 and as of 12/29/22 we still did not have a useable Smartflow for onboarding new patients. As others have mentioned, their self-help support page is of minimal help, with virtually no instructions or walk-throughs of how to set-up Smartflows. I've set up Smartflows in task management software before with ease, but Dock Smartflows were bafflingly challenging. Regular workflows worked just fine, but we wanted a Smartflow to automatically trigger tasks assigned to providers with due dates to ensure a smooth onboarding process. We unfortunately never got there in 4 months time. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Looking for a HIPAA-compliant alternative where we could have patient information and streamline our task management and our EHR. Reasons for choosing Dock We looked at using Monday.com's HIPAA-compliant version of their software, but it is astronomically expensive. For now, we'll have to stick with Google Workspace workarounds. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alicia K. Occupational therapist Health, Wellness and Fitness ### "Love this!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2022 I use Dock for employee training workflows, insurance authorization requests, client onboarding, and evaluation tasks. I contract to schools and it was very easy to set up a separate section in my "school" to-do list for each one as well as set up multiple to-do lists. The company has been very responsive to feedback and continues to work on adding features and changing ones that have not worked smoothly. If you love Trello or other task management apps and you need something HIPAA compliant, Dock Health is a great choice. Pros It's easy to set up workflows. It has a lot of features to help you organize your lists. Customer service is great. Cons While setting up workflows are easy, setting up Smartflows once I upgraded weren't as simple or intuitive. They don't have many tutorials or online supports set up yet for guidance and frequently asked questions, though they are very responsive when you request help. Reasons for choosing Dock There really wasn't something else available that was HIPAA compliant that I could use to organize my to-do list and track time-sensitive tasks that was shared with my team. I looked for task management software and love some of the options, but they weren't appropriate for healthcare because of their lack of security. I considered other EMRs, but really didn't want to switch. Dock does integrate with some EMRs, but doesn't with mine (Simple Practice). This hasn't been an issue that has affected its functionality or usefulness. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VV Vanessa V. CEO Mental Health Care ### "Great Task Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2021 Pros super easy to use and has been working great for the team Cons I think I would just add time clock to track time for each task when completing it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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