# Cloud Claims Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloud Claims the right Risk Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/21759/Cloud-Claims/reviews --- Cloud Claims 4.7 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cloud Claims Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GM Gina M. Vice President Risk Management Investment Management Used the software for: 1-2 years ### "Great value - Good system" October 28, 2025 4.0 Very responsive to all my questions and tech support is great! Most issues have been resolved in a few hours. Pros Love this system and it is a great value for the money. It is simple to use and works great for our purposes. Cons Can be glitchy every now and then but not enough to be that bothered by it. Nothing else really is a con. Review Source Response from APP Technologies November 4, 2025 Gina, thank you for taking the time to share your feedback! We appreciate your partnership and look forward to continuing our work together. If you ever have ideas for getting more value out of Cloud Claims, please do not hesitate to contact us. We will be happy to determine if it is something already on our product roadmap or something we can consider for future development. MD Mysti D. Claims and Risk Management Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Cloud Claims is revolutionary compared to what I was used to. " December 4, 2024 5.0 In my previous organization, we used Excel to track claims. With Cloud Claims, I can easily track outstanding claims and their related costs. Additionally, the ability to centrally store contact information for our employees, track incident notes, and record all documents related to an incident is a great advantage. Pros Very easy to use. The flexibility of the reporting feature. Cons I wished I could make the incident view my default view instead of the dashboard. Review Source BM Bonnie M. insurance and risk administrator Automotive Used the software for: 2+ years ### "overall quality is great easy to input claims" December 1, 2016 4.0 overall it is great, only concern is pasting in activity comment. All emails I get on claims are moved to comment in activity. I can have one that is 3 paragraphs save no problem the next one could be 10 words and won't save. Looks like it may have something to do with the bottom of email hyperlinks return email. Pros easy to input claims Cons saving attachments Review Source SB Sandy B. Claims Administrator Logistics and Supply Chain Used the software for: 6-12 months ### "Very pleased with Cloud Claims!" December 6, 2024 5.0 Prior to implementing Cloud Claims, our claims review was several hours long and often took an entire day to complete. With Cloud Claims, reports are run regularly and reviews are done within an hour or two. The system has given us the ability to query data which was not previously available. Cloud Claims has definitely improved our incident handling process. Pros Reporting and analysis capabilities, customization, expandability of data fields, and customer support. Cons I'd like to see greater flexibility on the dashboard. Review Source RF Robert F. Workers Compensation Manager Used the software for: ### "eFR and IMS is a great one-two punch for claims administration" November 7, 2011 5.0 Overall I would give the software and company a solid "A" for performance and an "A+" for value. There are systems out there costing five, even ten times as much and they do not even perform all of the functions of eFR and IMS. If you're looking for a comprehensive risk management/claims administration program that will keep track of everything, including finances, provide statistical reports and work with multiple locations and jurisdictions, give APP Technologies and IMS a really good look. Pros Our versions of eFR and IMS are highly customized but with that we have a product that clearly does everything we want it to do and then some. All reports of claims are input electronically through eFR and routed directly to the Risk Management Dept where we use IMS to manage the data and report the claim to our carriers. The program is made to perform many functions automatically, for example, when an employee is scheduled to return to work from a work related injury and a note to that effect is written in the claim notes, the system automatically notifies our human resources department and our payroll department of the change in status. We receive exemplary support from APP Technologies whenever we do have a question or concern and Paul McLaughlin of APP has been wonderful in helping to customize our system with the various ideas we have come up with while using the program. The system is also tied into our AS400 and HR systems for sharing information Cons There really are no cons that we can come up with. Whenever there is a problem which is rare, APP Technologies addresses the situation immediately. Perhaps the only thing I can say from a "con" viewpoint is that we are looking forward to versions 3 and 4 and they can't get here soon enough! Review Source JM Jennifer M. Risk Management Officer Government Administration Used the software for: 2+ years ### "IMS is a great claim/incident management tool!" December 3, 2016 5.0 IMS is a great resource for managing claims and incidents. It was easy to implement and use, and it has become a critical component of our record keeping. It streamlines several actions that used to take several more steps. Examples of tasks it helps complete efficiently: keeping notes/logs of claim activity, paying bills related to claims, managing claimant and vendor information. The "canned" reports it comes with have been very useful, and they look professional right out of the box. As a self-insured, fairly small public entity, this software solution has helped to make a tremendous improvement in our record keeping and claims adjusting experience - with the limited staff resources we have. Pros Ease of use, ease of making payments, being able to keep an electronic file - getting away from paper file Cons Uploading attachments from my email has never been a function I could accomplish efficiently. It is a very slow thing, so I just don't use it. Review Source MW Michael W. Director, IT Used the software for: ### "APP Technologies IMS is a Superior Claims Mgmt System!" November 8, 2011 5.0 APP Technologies provides exceptional product offerings with their IMS and eFR applications. APP Technologies operates at the highest level of integrity and professionalism. They have been a true partner in the development and implementation process. Flagship Services Group highly recommends APP Technologies, Inc. Pros As a technology driven company, Flagship Services Group is a provider of innovative, IT solutions for our clients in the insurance and Medicare compliance industry. APP Technologies is our IT partner in providing state-of-the-art application services to our staff and customers. Flagship uses a customized version of APP Technologies' IMS as our core, back-end claims management and services application. Flagship has benefitted from APP Technologies strong application design, real-time product enhancement & development and exceptional customer service. We are in an environment with rapidly changing requirements and requests. They have been quick to turn around any customization requests and their technical support is best-in-class. APP Technologies expertise in the claims management industry has been critical to our company's success and growth. Cons We have had no issues, gripes or "Cons" with APP Technologies. Review Source TB Tracy B. Associate Risk Manager Used the software for: ### "IMS has been an incredible asset to our claims handling process. " November 5, 2015 5.0 Pros: There are so many, I am not even sure where to start.... The ability to generate reports based on data that is entered into EVERY field has saved us an incredible amount of time. Our department is responsible for generating a multitude of reports and prior to IMS, most of those reports had to be manually pieced together and now it is a simple as a few clicks and everything that we need is there. We love that we are able to do a lot of the claim specific customizations simply by clicking in the field and changing the wording and/or set up. Subrogation handling has really benefited from IMS since we are now able to track % of recovery and automatically generate a report to show our progress. It seems that anything we ever thought we needed is in IMS along with lots more that we did not even know was possible. Cons: I really cannot think of anything that IMS has not been able to do for us. Details: The service that we received from APP prior to, during and after implementation has been INCREDIBLE!! As with any new software, there is learning process and then some customizations that are necessary. Paul and his team have been there with us every step of the way and are always very timely in responding to our requests. Review Source TS Tiffany S. Intake Administration Transportation/Trucking/Railroad Used the software for: 6-12 months ### "IMS Review" December 1, 2016 5.0 In our business, we need to input a lot of information to understand the situation of an incident. IMS lets us input all the information in a very user-friendly way. It is also very easy to correct any errors we've made. Pros It's very user-friendly. Cons Can't say I have any. Review Source MG Marianne G. Underwriter Used the software for: ### "IMS System " December 6, 2011 4.0 I would highly recommend the IMS system. We had looked at dozens of claims management software programs and none of them came close to the flexibility, price or customer service that the IMS system offers. Pros The Incident Management System (IMS) is easy to learn and use. As a self-insured Trust, the IMS system had all the features we were looking for to handle our claims management needs, premium billing and our underwriting needs. It was the best value on the market to meet these needs. IMS customer service/support is exceptional. Cons Data entry requires a lot of mousing. This was true for many of the other systems we evaluated as well. Review Source SJ Sandra J. Used the software for: ### "Excellent Software" December 1, 2016 5.0 The software is user-friendly and is an excellent source for tracking multiple types of claims. The customer support is fantastic and I always receive a quick response! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.