# Condens Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Condens Software - reviews, pricing plans, popular comparisons to other Qualitative Data Analysis products and more. Source: https://www.capterra.com/p/217476/Condens --- # Condens Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Condens ## What is Condens? Condens is a centralized platform for storing, structuring, and analyzing user research data and sharing insights across your organization. Scalable for enterprises, yet easy to use for small teams. Import data for collaborative analysis and transcription. Organize data with Highlights and Tags to identify patterns. Create Artifacts to develop comprehensive research outcomes. Share research insights online or use the dedicated Stakeholder Repository. Build and manage your participant pool. ## What is Condens used for? [Qualitative Data Analysis](https://www.capterra.com/qualitative-data-analysis-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Condens?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://condens.io/&name=Condens) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Condens 5.0 (7) VS. [4.9 (189)](https://www.capterra.com/p/196428/Delve/reviews/) Starting Price €15 Per User, Per Month Starting Price $18 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.9 (189) Value For Money 4.7 (6) Value For Money 4.8 (175) Customer Service 5.0 (6) Customer Service 4.9 (175) ## Condens alternatives [4.8 (12)](https://www.capterra.com/p/254609/Marvin/reviews/) Starting price Contact vendor for pricing [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting price Contact vendor for pricing [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) [4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/) Starting price $10.00 Per User, Per Month [Learn More](https://www.capterra.com/p/171500/ATLAS-ti/) [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/) [4.8 (24)](https://www.capterra.com/p/174104/MAXQDA/reviews/) Starting price $45.00 Per User, Per Month [Learn More](https://www.capterra.com/p/174104/MAXQDA/) [View all alternatives](https://www.capterra.com/p/217476/Condens/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Import/Export 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Drag & Drop 5.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Search/Filter 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Tagging 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes Text Analysis 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Condens 17 features Define levels of authorization for access to specific files or systems Provides a channel for team members to share media files, communicate, and work together Alter the layout and content of reports Import and export data to and from software applications Manage and store data in a database Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Combining elements of both quantitative and qualitative data to conduct research Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Analyze and gain insights into user experience Interact with data visualization elements, such as charts and graphs, to drill down into data Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.7 (6) Free Trial [View pricing plan details](https://www.capterra.com/p/217476/Condens/pricing/) Lite €15.00 Per User,Per Month It includes: - Unlimited projects & file uploads - Unlimited automated transcription - Analysis features - Basic integrations (e.g. Zoom) - Unlimited sharing in read-only mode - Personal support and onboarding Business €500.00 Flat Rate,Per Month It includes: - Everything in Lite, plus: - Repository Features - All integrations - Unlimited read-only stakeholders - Dedicated Stakeholder interface - Data security assessments - 5 users and more - Optional: SSO and HIPAA Addon Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Miro](https://www.capterra.com/p/128955/Miro/)[ Mural](https://www.capterra.com/p/171956/Mural/) ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent WK Will K. Assistant Director, UX E-Learning ### "Intuitive workflow for UX research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2024 I've been using Condens for a few weeks now and am really impressed with how well-thought out it is. Most actions are completely intuitive in terms of coding. When I've been in doubt, before I check the user manual (which is also excellently written), I just try what I think would work and so far I have not been disappointed in that working. I've yet to deliver a report with Condens yet, but I have been playing with building one out, and I think it will fit perfectly into how my team works. I look forward to getting to know the tool more fully. Pros ease of use, layout, interface, customizability, integration into a standard research workflow, excellent report generation Cons I haven't really found much that I don't like. For what I need, it fits into my workflow pretty perfectly Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) ease of use, greater likelihood to be used across the industry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2024 Thanks for sharing your feedback, Will! We're happy to hear that Condens fits perfectly into your workflow and that you enjoy using it. ML My Linh L. UX Lead Information Technology and Services ### "Must Have for User Interviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 We introduced Condens 9 months ago and everyone is really happy with this tool. We mainly use it to analyze data from user sessions and notice how much more efficient (and fun) our work is. Pros Intuitive interface, regular updates and further developments, helpful capabilities to streamline evaluation of qualitative data. Best of all: Being able to share quotes and insights with stakeholders in an interesting way. Cons Faulty automatic transcription - still better than transcription capabilities from MS Teams though. Cumbersome to maintain and manage for agencies with different clients: The workspaces are great, but difficult to manage consistently. Alternatives considered [Dovetail](https://www.capterra.com/p/174077/Dovetail/) Reasons for choosing Condens Condens seemed easier to use and more intuitive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2024 Thanks a lot for your feedback! 🎉 We're excited to hear that Condens has made user interviews easier and more fun for your team. BB Birgit B. Professor Design ### "Condens as a facilitator for learning User Research in University environment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2024 Wonderful! The perfect learning tool for design students freshman to get in touch with User Research! Pros Quick and easy setup Comprehensive UX and Ui Transparent use of data and language AI Joy of use with visual storytelling Export of artifacts in reports Shows students how to work with qualitative data and learn on the way how to assess database for Design Research Gives basic understanding of Grounded Theory in practice Cons If any: Onboarding of new users and teams could be also available in bulk. Permissions maybe a little more transparent (I tried to show students examples from other workspaces, which was in this case too complicated). Reasons for choosing Condens A recommendation from a collegue in the industry. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2024 Thank you so much for taking the time to write the review and sharing your feedback, Birgit! We are happy to support students and professors by simplifying access to our UX research analysis and repository tool. LO Lila O. UX Researcher Computer Software ### "It's a great tool to have under your belt. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2024 Pros Condens is very easy to learn and master. It didn't require a lot of time to set up. Once it's set up, there is a little bit of effort you must put in to have a consistent taxonomy in global tags or project-based tags. But the whole user flow and fluency of using this product is well-thought. Cons The transcriptions are good if there is only one language speaking, but for international companies with diverse user base, it becomes a bit of a headache at some point to correct the transcriptions that have foreign words mentioned (that were outside of the transcription language). However, the transcription is usually spot on in identifying the different people speaking and the words themselves. I also would like to see more webinars with tips, tricks, etc. from Condens tailored to their users. A great one would be building the infrastructure for a research repository. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 22, 2024 Thanks for sharing your thoughts! Glad to hear that you find Condens easy to learn and use. We also appreciate your feedback on transcriptions and different language challenges. We already have some interesting webinars on research repositories in general and setting up the infrastructure in the pipeline, we'll keep you updated. Happy researching! Petr S. Senior UX Designer Telecommunications ### "The perfect tool for qualitative analysis for UX designers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 18, 2023 Pros Quality of transcription and ease of use. A tool that doesn't want to do everything and does just about what we need it to do – help with the analysis of my in-depth interviews and usability tests. Cons Condens does not integrate with Lookback.com – which is not their fault when Lookback does not expose an API to get the recordings. They recently dropped the per-project pricing and only have standard subscriptions. Reasons for choosing Condens Ease of use / efficiency – the main tasks in Condens are VERY designed and that makes a big difference with regards to the ease of use and speed with which you'll get to the results. Cost – you can invite people who will just view the results for free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 20, 2023 Hi Petr! Thanks so much for leaving this review and sharing your thoughts on Condens. It's great to hear that you're getting a lot of value out of it. Emma G. Director of Product Design Insurance ### "Very happy we are using Condens!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 Love it. Really happy with the people from Condens that I have interacted with. Feedback is taken seriously – the \[sensitive content hidden\] even directly addressed a small bug I found. It feels good working with a tool that has people on the other side of it. Pros Condens does not feel feature-bloated like some other research repository tools. Overall it's pretty intuitive and building reports and putting data synthesis together happens quickly. It's easy to pull data from different projects and include it in a single artifact. Setup was easy and smooth, and the team is communicative, helpful, and kind. The cost fit much more in line with what our small team can handle, and they took our requirements for privacy and security very seriously. Cons I am still adjusting to the UI a bit. Our team is coming from a different, more expensive research repository tool that was much brighter and colorful – a bit more modern, visually. Once we saw what Condens could do for us, it was worth moving away from 'pretty' to get 'useful'. Switched from [Dovetail](https://www.capterra.com/p/174077/Dovetail/) Dovetail was too cost-prohibitive for our small team. They charge a large premium for privacy features that are requirements for our business and offered a lot of features that my team didn't need to use for lean approach to research. Alternatives considered [Dovetail](https://www.capterra.com/p/174077/Dovetail/) [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing Condens We chose Condens because they offered a lower cost, seat license minimums were more in line with our team size (no wasted seats to hit a minimum), privacy concerns were taken seriously, available features are exactly what our small team needs, and everyone has been very nice to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 17, 2023 Thank you for this awesome review, Emma! We're thrilled to hear that Condens is adding value to your user research process. Happy researching! GL Gabriel L. Senior UX Researcher Computer Software ### "A game changer for qualitative UX research" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2023 We are using Condens to analyze our research interviews more quickly and collaboratively and to build a research repository that our UX team can refer to when designing for end users in various types of roles/personas. Pros Condens was truly a game changer for our in-house UX team, allowing us a central location to collaborate on qualitative research that is not only functional but also a joy to use. Automated transcripts tied to the actual videos of our interview sessions that we can easily search, tag and filter makes it incredibly easy to collaboratively identify important themes and to pull quotes and video highlights to incorporate into presentations for stakeholders. On top of all this, the Condens interface is clean and beautiful and has made research a lot more fun. Cons The main thing that I would love to see is more functionality dedicated to creating sleek video highlights reels of feedback from users (these videos are super valuable for persuading stakeholders). While I definitely don't expect Condens to become a full video editing program, some simple editing features would be very valuable. For example, I would love to be able to easily adjust the portion of a tagged quote that makes it into a video highlights reel (without having to work around by creating new tags). It'd also be super helpful to be able to crop the video (for example to show just the participant and exclude the interviewer from the image). Bonus would be to able to add some basic text overlays or at least a title screen to describe the video. Essentially, I would love to take advantage of the link between text transcripts and session videos to quickly make sleeker highlights videos than what is possible now in Condens without having to export and work in another piece of software like Premiere. In fact, the ability to quickly amass video clips from highlighted portions of transcripts was probably the main killer feature that drew me to Condens in the first place. Alternatives considered [Dovetail](https://www.capterra.com/p/174077/Dovetail/) Reasons for choosing Condens As I mentioned above, the killer feature that initially caught my attention was the link between transcripts and videos that enables easily collecting video clips from highlighted text (something that I had imagined someone had to have created and finally found Condens after digging around). It was also the sleekest looking interface, and the website was informative and clear and made it look very appealing. Finally, the customer support has been stellar from the very beginning of trialing the software to now using it steadily with my whole team, always quick and very thorough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2023 Thank you so much for the great review, Gabriel! 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