# KickFin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is KickFin the right Restaurant Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/217029/KickFin/reviews --- KickFin 4.9 (117) [View alternatives](https://www.capterra.com/p/217029/KickFin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 8th, 2026 # Reviews of KickFin Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Elizabeth L WAITRESSFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Overall I am very happy about KickFin and knew that everything would be going electronic in the future anyways.“ January 27, 2026 SF Sarah F Food Service and Beverage ManagerFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “We have run into situations on lucrative nights where we had to tell our team they won’t get their money for another day or so because we simply didn’t have enough.“ March 23, 2023 DR Dale R OwnerRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “Being able to pay my delivery drivers daily from all the credit card tips means fewer trips to the bank to reload the cash drawer with so many people using credit cards to pay these days“ March 23, 2023 ED Emily D General ManagerRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “It's frustrating when the KickFin account doesn't have enough money but they've already taken the money from your business account.“ March 22, 2023 CK Colin K Management ConsultantHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Management are able to distribute tips instantly without a complicated dashboard allowing the business to keep less cash on hand and reduce theft. “ March 31, 2023 HW Haley W Business Development ManagerRestaurants, 501 - 1,000 employeesUsed the software for: 1-2 years. “The $1 processing fee has been our biggest set back when launching this with locations.“ March 23, 2023 LC Leo C Operating PartnerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Kickfin has been a useful tool to save us many trips to the bank — we make bank runs a fraction of the number we used to. “ March 23, 2023 JS Judi S AccountantRestaurants, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes it takes a while to load which at the end of a long day leads to some frustration at the store.“ March 23, 2023 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth L. WAITRESS Food & Beverages Used the software for: 1-2 years ### "KickFin - great for tips" January 27, 2026 5.0 Overall I am very happy about KickFin and knew that everything would be going electronic in the future anyways. Pros I like Kickfin because it is really easy to use for waitressing. We work and the next day our tips are in our accounts. So easy. Cons The only con i can see is that i am accustomed to receiving cash for my nights, so that getting cash right away is sort of a bummer. Review Source Nathalie C. Manager Restaurants Used the software for: 6-12 months ### "I love kickfin and highly recommend it " March 22, 2023 5.0 Amazing. No complaints. Pros The accessibility and how easy it is to use anywhere. It is extremely hast and allows me to lay employees quickly, anytime, anywhere, and within 1 minute. Cons Probably just the price. It is a bit pricy but you do get what you pay for so I guess it is worth it. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Toast always crashed. Review Source JW Jason W. General manager Restaurants Used the software for: 6-12 months ### "Easy" March 3, 2021 3.0 Overall very good Pros I like how easy it is for the end of the day wrap up for managers and how easy it is for employees to sign up Cons The website is kind of wonky and remedial Review Source MM Michele M. Staff Accountant Restaurants Used the software for: 1-2 years ### "Great Overall Product" March 23, 2023 5.0 Pros I really like how easy it is to set up employees. I also like that we can easily pay the employees and they get their funds quicker. The customer service is great and I get prompt replies to my questions. Cons I do wish that I was able to pull the monthly invoices online Review Source SP Shivani P. VP of Operations Restaurants Used the software for: Less than 6 months ### "Good software for Tipping, with improvement could be Great!" March 28, 2023 4.0 Overall, kickfin has been a very useful tool in tipping out employees in the service industry. Pros easy to use for the most part and easy set up Cons I did not like that we can not adjust the business date after a transaction has been submitted. This error happens from time to time and it affects the reporting. Also, the reporting feature could use some improvement. It is quite annoying when you have to go from tab to tab just to find data that could easily be on one tab. The support site never works. I always have to email. Review Source JC Justin C. Area General Manager Hospitality Used the software for: 1-2 years ### "Keep your staff paid quickly while limiting cash handling in store" March 23, 2023 5.0 An extremely easy to use, useful tool that keeps our team members happy. The reporting tools help balance accounting and payroll to make sure that tips are claimed and taxed appropriately and that the business is in compliance with laws. Pros Quickly paying out team members so that funds are available to them without the need for large cash amounts on hand or the need to write checks. Reporting helps balance all payroll and accounting aspects. Cons Having the ability to integrate into POS systems and being able to utilize tipshare functions to divide tip pools. Review Source SF Sarah F. Food Service and Beverage Manager Food & Beverages Used the software for: 6-12 months ### "Time Saver!" March 23, 2023 5.0 We used to spend loads of time counting money and hunting down our employees to give them their cash at the end of their shift. Sometimes they stayed on the clock with nothing else to do but wait for their money. With Kickfin, my employees can leave once their jobs are done and they get their money INSTANTLY. I thought they might be hesitant since people like having physical cash on them, but I have heard no gripping whatsoever. Pros We used to spend loads of time counting money and hunting down our employees to give them their cash at the end of their shift. Sometimes they stayed on the clock with nothing else to do but wait for their money. With Kickfin, my employees can leave once their jobs are done and they get their money INSTANTLY. I thought they might be hesitant since people like having physical cash on them, but I have heard no gripping whatsoever. Cons Getting used to the retainer and knowing when it will replenish is tricky to balance at first. We have run into situations on lucrative nights where we had to tell our team they won’t get their money for another day or so because we simply didn’t have enough. Review Source Heather S. Owner Accounting Used the software for: 6-12 months ### "Best Solution to Tip Payout!" March 23, 2023 5.0 It was easy to implement, learn, and use. Pros My employees are no longer handling large amounts of cash in order to pay out tips. Additionally, we are not having to worry about lost tip envelopes and once I submit the tip payout the employees receive it instantly. Cons Really dont have anything negative to say about it. Review Source Chris D. Owner Restaurants Used the software for: 6-12 months ### "Kickfin review" March 23, 2023 5.0 Being able to pay employees their tips electronically instead of from the cash drawer daily is a game changer. Pros Ease of use. Able to pay employees their tips electronically instead of from the cash drawer. Cons Can't think of anything negative. It's a great product. Review Source VR Verified Reviewer General Manager Restaurants Used the software for: 1-2 years ### "Nightly Tip Outs" February 25, 2021 5.0 We set up a system for nightly closers and jr. managers to use the software, and the GM audited their work every morning. Auditing was easy, and mistakes were rare. It's easier and faster than counting and redistributing cash and correcting mistakes is as easy as just distributing money a little differently the next night. Pros In an increasingly cashless society, this app allows you to continue tipping staff out nightly. It works great. Cons Once the money is out, it's gone. So don't make a mistake Review Source DB Douglas B. Managing Partner Food & Beverages Used the software for: 6-12 months ### "Great Company and Great Concet" February 16, 2021 5.0 Customer service is quick to respond with remedies to issues. Overall I am impressed with the company. It can be intimidating at first but is very user friendly. Pros As the future is obvious to most of us in the restaurant industry, cash is almost a thing of the past. Kickfin eliminates the tough conversations with your employees and allows us as restaurant managers and owners to continue to provide our teams with the daily tip out they earn. One of my biggest concerns going into this was the worry that my team members would be put off by the $1 fee but to the contrary they were excited about not having to leave with a pocket full of cash and even happier not to blow all their earnings across the street after a hard day. Cons I don't really find many cons with the system. Having the employee names being in alphabetical order would be much easier when doing the tip out at night but other than that its a great system and concept. Reason for choosing KickFin Coming out of the quarantine from the pandemic cash was not the best option and putting our team on payroll tips is a huge turnoff for current and potential employees. Review Source kM krystle M. Kitchen Manager Food & Beverages Used the software for: 2+ years ### "KickFin For Us" March 31, 2023 5.0 Great overall experience. Highly suggested. Pros The instant availability to my employees. Cons The inability to reverse a payment/cancel a transaction. Review Source LC Leo C. Operating Partner Restaurants Used the software for: 1-2 years ### "Saves us time" March 23, 2023 5.0 Pros Kickfin has been a useful tool to save us many trips to the bank — we make bank runs a fraction of the number we used to. Really reduces how much cash we handle. Cons We really wish there was an standard ACH deposit option that would deposit to an employee in 1-2 business days WITHOUT the per transaction fee. Review Source BR Brad R. Owner Food & Beverages Used the software for: Less than 6 months ### "No Brainer" March 23, 2023 5.0 Very easy onboarding process and when I’ve needed customer service they’ve been easy to work with Pros As a restaurant owner of several locations, I used to spend a lot of my time running to the bank to replenish our petty cash. Most of that cash was used to pay servers at the end of their shift (since most customers pay with credit cards these days). Now I can use Kickfin which means less bank runs, less cash on hand in the restaurant, and servers don’t have to be carrying around cash and visiting their banks for deposits. Cons The only drawback is that you cannot pull back the payment once it’s sent. One time an employee had a suspended account and she wasn’t able to receive the money sent and we couldn’t retrieve it, but it was a very rare occurrence. Review Source EW Edward W. Manager Restaurants Used the software for: 1-2 years ### "Marcos Pizza" April 4, 2023 5.0 Less cash exchanging hands leads to less theft and improper cash handling. Pros The product is very easy to use for a quick deposit to employees accounts. Quickly funded and very user friendly. Cons The feature that I wish could be improved is the importation of excel files Review Source NO Nicholas O. Owner Restaurants Used the software for: Less than 6 months ### "KickFin is a hit with employees!" March 22, 2023 5.0 Pros KickFin is easy to use, and the employees love getting their tips immediately at the end of the night. It is so much safer too. Now our employees are not carrying large amounts of cash when they leave and we don't have to keep large amounts of money on hand. Cons I wish the retainer deposits happened real time too! When you get to the weekend there are times you don't have enough in there because it takes DAYS for the funds that are pulled out of your account to show in KickFin. Your only option is to raise the retainer amount for the one off times tips are very high. Review Source MM Maria M. General Manager Restaurants Used the software for: 6-12 months ### "Easy to teach and use" February 16, 2021 5.0 Easy smooth seamless Pros The set up process is simple and once you do it its hard to forget how to. Even if you do forget after a long vacation you can use the chat button or call a live person to help you if you forgot something along the way. for example add a new employee to system. Cons It doesn't effect me but the employee didn't like the 75 cents getting taken out each time. Our boss pays for credit card charges so after explain that they were chill. Review Source Response from KickFin March 11, 2021 Thanks for the 5 stars, Maria! Depending on the state where they are located, employers have the option to pass the transaction fee through to the employees but the employer can always choose not to do this. It's easy for us to configure, and a change can be made at any time! (Other digital tipping solutions can cost employees up to $3 or $4 every time they transfer funds to their bank, and it can take several days for the transfer to happen; we've found that many employees don't mind the transaction fee in order to have their funds immediately available to them in their bank accounts!) JP Jess P. GM Restaurants Used the software for: 1-2 years ### "Easy " March 24, 2023 5.0 Pros Easy to use and moves quickly very simple Cons Would be great if it was an app not just a website Review Source MW Megan W. Manager Food & Beverages Used the software for: 1-2 years ### "I love it!" March 24, 2023 5.0 I enjoy it! A lot easier than using cash, and most users prefer the quick direct deposit. Pros It is very easy to use. Cashing out employees only takes seconds. It is also very easy to add users. I appreciate the fact that new users can be sent invites via email or text. Cons I don't like the recent update, just because it adds another step to cashing out users. It does not affect the ease of use, however. Review Source EV Emily V. Assistant General Manager Food & Beverages Used the software for: Less than 6 months ### "BWF review" March 22, 2023 5.0 I like kickfin. Its fast and easy to use even though it is easy to make mistakes. Pros I like how easy it is to use and to get people signed up. Cons I don't like how the payments are final. I would like alittle time to review the reports or payments before they are sent. Also It would make it easier to use if I could put a spreadsheet in and it could analyze the data. Review Source CM Carrie M. Assistant General Manager Restaurants Used the software for: 6-12 months ### "Kickfin Review " March 28, 2023 5.0 Pros Kickfin is an easy to learn and easy to use software that makes sending tips to employees very easy and quick. Cons I am unable to think of anything I dislike about kickfin. Review Source AD Allen D. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Great Service" April 2, 2023 5.0 Pros The security and ease of payment is what makes this software worth it. Cons There actually isn't anything I don't like about kick fin. Review Source JD Joseph D. Owner Restaurants Used the software for: Less than 6 months ### "Tip management. " March 28, 2023 5.0 It helps is a lot with payroll. We were putting all tips onto checks, and they were some huge numbers. Now we can manage cash flow better. Pros Amazing feature for restaurants. All tipped employees walk away with their tips Everynight, and we can easily track for payroll and taxes. Cons The only problems we keep running into is reload of the funds timing after a holiday. We can see the money come out of our account, but it might take another day or two to show up in the Kickfin account Review Source TN Tracy N. General Manger Restaurants Used the software for: 6-12 months ### "Incline Public House" March 22, 2023 5.0 Pros I am easily able to pay my staff their tips at the end of each shift, instead of having to keep a lot of cash on hand Cons Nothing, it filled the void that we needed Review Source CO Chad O. Managing Partner Food & Beverages Used the software for: Less than 6 months ### "Kickfin Changed Our Cash Management For The Better" March 22, 2023 5.0 Has been amazing. Only thing I wish is that I knew about it 5 years sooner. Pros Ease of use, fast payouts. The employees love it. Cons The fact that it took almost 6 years for us to launch. Wish we knew about it sooner. Review Source Similar Products Featured