# Page 8 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is AutoLeap the right Auto Repair solution for you? Explore 744 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216500/Autoleap/reviews --- AutoLeap 4.8 (744) [View alternatives](https://www.capterra.com/p/216500/Autoleap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 8 - Reviews of AutoLeap ## Showing most helpful reviews Showing 176-200 of 744 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sR sharon R. Service Manager Automotive Used the software for: Less than 6 months ### "AutoLeap keeps us organized" November 10, 2023 5.0 AutoLeap customer service was extremely easy to deal with. They went over the pricing and everything with me and easily signed me up and set everything up. Our implementation consultant \[sensitive content hidden\] was fantastic and answered any questions we might have had immediately as well as checked in with us weekly to see how we're doing with the system. There is a training class you go through which was super helpful and I was using AutoLeap to its fullest within the first week. Pros Love how AutoLeap has everything we need featured within the system. It is extremely easy to put together an estimate and send it to the customer. One of my favorite features is the e signature. We have reduced our paper usage with this feature and its fantastic because it keeps all the signed documents organized within the order for easy access. It makes the car drop off/pick up process very smooth as everything is signed and ready to go already. It is also very easy to input the vehicle info with just a VIN or plate which is so convenient as I don't need to manually enter a vehicle. Cons I believe AutoLeap still has a lot of features they can add or improve, but they are on their way to doing so. While the estimate/invoice process is easy, it is a bit hard to see the final total as you have to scroll down for it instead of it floating on the side for you to see. Small things like that that can easily be improved though and I believe they will update all that in the future. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Shopmonkey had a lot of glitches we were not a fan of and for the price, I believed AutoLeap offered more features that were useful for a small shop like ours. Review Source JM Jaedyn M. Service advisor Automotive Used the software for: Less than 6 months ### "Great review for AutoLeap" January 5, 2024 5.0 My overall experience with AutoLeap was definitely a great one and I would definitely recommend this to others. Pros The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap. Cons I least liked the amount of different tabs there are that take you to the same page on AutoLeap. Switched from [Online Check Writer](https://www.capterra.com/p/237205/Online-Check-Writer/) Heard that AutoLeap would do wonders and make things easier for our employees/customers here and it has done just that! Review Source Response from AutoLeap January 22, 2024 Thanks for the wonderful review, Jaedyn! JT Jeff T. General Manager Automotive Used the software for: Less than 6 months ### "AutoLeap has exciting features that are far too clunky to USE!" April 17, 2024 3.0 I feel like the sales team and the engineering team need to work together to truly understand the true limitations of the system. The conversion to AutoLeap was a true challenge and having to reverse migrate after only two weeks is a tough pill to swallow. Pros I love that the CRM is integrated into the shop management system with easy access to customer reviews (internal and Google) but the CRM is actually so limited that it prevents you from utilizing your own data for other marketing campaigns such as direct mail. Additionally the CRM is limited to actual customers and does not work with mailing lists. Cons The reporting features are limited. Once an invoice is completed there is no way to make changes to it such as correcting a technician or a cost of a part. Additionally, technician efficiency reporting is strange and hard to understand. I have used multiple systems including TekMetric, RO Writer, ShopWare, AllData Manage and others and have never had such a difficult time understanding my KPI metrics. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing AutoLeap We chose AutoLeap due to the integrated CRM product so that we could easily promote growth of the business through various channels. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) We were looking for an easy to use and fully functional CRM product which we understood to be a part of the integrated marketing platform. Review Source EH Emma H. Manager Automotive Used the software for: Less than 6 months ### "Eight9 Customs - Emma Hawley" March 10, 2023 5.0 So user friendly, very technically advanced, easy for the customers to use as well. Everything is well designed and if you ever have a question you are connected with a team member in moments to help you rectify your situation. Pros I like the fluidity of the system and everything is stored in customer history. It allows me the ability to keep detailed notes for every customer without having to remember it myself Cons My only con is when an Estimate gets made into an appointment you have to be aware of the approved labor times so you can adjust that when scheduling the appointment. Alternatives considered [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) Reason for choosing AutoLeap For what they offer included in the price it wasn't even a hard decision to make. It is an exceptional product for a reasonable price. Review Source AN Alexander N. Owner Automotive Used the software for: Less than 6 months ### "Great communication, user friendly platform Mitchell1 & Vendor integration" March 14, 2023 5.0 keeping track of jobs completed and jobs deferred per customer. Having authorization signatures throughout each step of progress with up to date activity. Solving the use of using paper copies of estimates and invoices. Pros Organizing workflow and keeping employees up to speed. Customer authorization signatures throughout each step of the progress. Links to customer reviews on the platform and google. Cons Motor only goes back to 1985 vehicles would like to at least cover complete 80's vehicles. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing AutoLeap referred my colleague Review Source JM Jaqlyn M. Operations Manager Automotive Used the software for: Less than 6 months ### "review" August 18, 2023 4.0 We are definitely happy with our overall experience. Not everything has been smooth, but a lot of that is due to having had the same software for about 10 years and migrating all of the data over was pretty complicated. AutoLeap has been especially impressive in being willing to work with us on specific issues/software limitations that made our workflow a huge struggle, and we are definitely happy with the service that we have received on that front. Pros I think the best part of AutoLeap is that it is much more intuitive than most of the other software options. There are things that make a lot more sense than our previous software like having the ability for customers to defer services and having record of what they chose to move forward with and not move forward with, being able to collect approval signatures on estimates, and everything being in a singular software. Cons The workboard management/assigning is difficult with the size/work volume, and Payrix has been a very glitchy and unimpressive merchant to work with. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing AutoLeap AutoLeap has a much better display. It is less 'clunky' of a software. We were impressed by AutoLeap's emphasis on building their software around shop requests. Switched from [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) We wanted to make the switch due to some major limitations of our previous software and looking for something that is all-in-one to simplify our workflow and hopefully increase the efficiency of our service writers and administrative work. Review Source RB Rhonda B. Owner Automotive Used the software for: Less than 6 months ### "AutoLeap Advantage" December 8, 2022 5.0 With little experience in the industry I have been able to stay on top of my repair shop with ease. AutoLeap was truly a God send when starting a business without any knowledge of estimating or parts ordering. The software makes everything manageable and allows me to know what's going on in my company 24 hours a day. What I like most about AutoLeap is the outstanding customer service. Every question is answered and you are assigned a personal representative who holds your hand through the entire process. Our representative \[SENSITIVE CONTENT\] has been amazing, patient, and has helped me work through every issue without frustration. It's rare something is as easy to set up as they say when they're selling it but AutoLeap goes far beyond the sale. Pros The AutoLeap software was a life changer for me. After months of researching software options for our new business we narrowed it down to three companies. I scheduled an AutoLeap demo and instantly made the decision that this was the best bet for us. AutoLeap had done an amazing job of designing a program that handles your shop. It's not an accounting software, but it handles the day-to-day needs of your business from scheduling through invoicing. It has allowed me to remain proactive and pay close attention to my company even when I can't be there. I highly recommend a demo, once you see it you'll find there is no need to continue shopping. Cons So far I can't find anything I don't love about AutoLeap. I'd like to offer something so I sound real, but I have to say from the software to the customer service they are second to none. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing AutoLeap The demo showed me they offered everything I was looking for in an easy to use format. Even better was the demo process, they answered every question I had and spent a great deal of time showing me how my business would benefit. It was easy to see how AutoLeap would save time allowing me to increase my bottom line. Review Source Response from AutoLeap January 12, 2024 Hi Rhonda, thank you for sharing your incredible experience with AutoLeap! We're thrilled to have played a part in making your shop management easier and more efficient. LV Lynn V. Owner Automotive Used the software for: Less than 6 months ### "Northside Auto Review" January 16, 2023 4.0 CRM, reviews, ease of use. Pros Estimating for your customer, CRM, sending estimates, invoices and reviews. Reviews are helping us greatly and are working. Easy reporting. Modern feel to the software for us and the customers. Cons Some of the inventory tracking is not the best, integrations are not working 100%, wish it was integrated with prodemand instead of motor (motor seems to not have as much and not be as reliable), accounting software right in the software would be a huge plus. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing AutoLeap Ease of use for our staff. Modern feel of Autoleap. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Manager SE is not as modern, needs too many integrations, bogs down the computer, slow, hard to track inventory and run certain reports. Manager SE does not do CRM well and does nothing for reviews. Review Source JL Jullian L. Manager Automotive Used the software for: Less than 6 months ### "Auto leap review" August 18, 2023 4.0 All in all it works well and we like it. They are open to new ideas and seem to always be looking to .she the product better for the customers based off customer requests. Pros Having everything be all in one shop system rather than having a lot of peripheral softwares and systems make life a lot easier. Everything is all in one place rather than having a server computer and having multiple softwares have to be open all the time Cons If you have a lot of customers, opening up the messaging feature can make the page open up really slow. The same thing happens if you have a lot of data imported from the old system as far as parts or old tickes. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) Reason for choosing AutoLeap We liked the features that were presented better Switched from [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) We wanted a better system and an all in one system Review Source Response from AutoLeap March 19, 2024 Thank you for your feedback on AutoLeap! We're glad to hear that having everything in one integrated system has made your business operations easier. SF Shawn F. Owner/operator Automotive Used the software for: Less than 6 months ### "If you're thinking about it, JUST GET IT!" November 23, 2022 5.0 I opened my buisness from the start with autoleap, I have used various other types of shop management tools at previous jobs, and this is by far the best. Even compared to the "legacy" systems like lankar, Mitchell, and all data. Integration, setup and use is seamless and easy, and the the staff has been very helpful, my implementation specialists \[SENSITIVE CONTENT\] has been there at the click of a text, or email whenever we needed her to help out no matter how big or small the issue. Pros There are too many features to list to be able to say which I like the most, but it would likely be the integration with motor to be able to get labour times, repair information, vin decoding, and so easily create estimates for customers. Been using the software very heavily for the last 2 weeks in a low bandwidth internet area, and not once has it stalled, waited to buffer, or crashed. Cons The only "cons" I can think of is being unable to delete customers or vehicles if incorrectly entered, but you are able to check them as "inactive" which essentially works the same. So it's not a problem, just an irritation Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing AutoLeap Seemed to be a better fit for my buisness, and it was! Review Source tS tim S. owner/manager Automotive Used the software for: Less than 6 months ### "looking forward to success with Auto Leap" August 10, 2023 5.0 so far very good, myself and my staff are excited to master the program, it has saved me a lot of time just on the customer service side, and with communications. Pros The product bridges the gap between old school and generation, y, z etc... many features make it very easy to provide excellent communications with a wide range of customers. Cons While I am still getting to know features in the program, for now there is just a lot to learn, so many features and options. it is not what I like or don't like, it is just different than the software/program we have used for almost 19 years. I need to immerse myself and embrace the new features Reason for choosing AutoLeap had a good feeling when working with the reps, Review Source Response from AutoLeap January 12, 2024 Hi Tim, we're glad you had a good experience with AutoLeap! RB Rick B. Owner Automotive Used the software for: Less than 6 months ### "Fantastic product to help manage small to mid sized shops" March 4, 2021 5.0 AutoLeap has demonstrated its flexibility and willingness to adapt it's product to my needs to most effectively run my business. Pros I am especially pleased with the ease of use for both the office staff and the automotive techs. The software allows us to eliminate all the paper notes and labor tracking that was cumbersome, time consuming and not as accurate as I needed. AutoLeap provides a great way to manage all phases of customer care starting with original intake and scheduling, through cost estimation, assignment of tasks, invoicing and archiving. It is also allowing me to more accurately track the work of all technicians and assess the efficiency of each technician. In addition, AutoLeap allows me to get a snapshot view of the profitability of each invoice. Cons At this point I don't have any major complaints. If I had to write one thing is that the software is new and they are still adding features. But, that is also a plus because the product development team takes into consideration customer feedback and makes rapid modifications to accommodate the needs of the shop. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing AutoLeap As a mid-sized classic car repair, service and restoration shop it is hard to find software that meets the needs of my business. The cost of parts vary from car to car; as does the amount of labor hours to remove, replace and repair the multitude of cars built between the 1930s and the 1980s. I need software that can adapt to my needs; rather than forcing me to find workarounds for a program that was designed for a typical auto shop where the cost of parts are more standardized and bench hours are fixed. In the classic car industry, we often don't know what we will find until the project is started. AutoLeap enables me to better provide the customer with a ballpark range for the repairs sought; rather than a daily fixed estimate that looks more like a fixed bod. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) I stopped using Mitchell as soon as my contracted ended because its resources had little relevance to the cars and trucks made prior to 1985. Review Source Response from AutoLeap January 17, 2024 Hi Rick, thanks for the glowing review. We’re thrilled to hear about your experience with us. NH Nicholas H. owner Automotive Used the software for: Less than 6 months ### "Autoleap is the only software to use" November 30, 2022 5.0 Pros My favorite thing about AutoLeap is how quick and easy it is to build an estimate and send quotes. I can build quotes in less than 2 minutes with parts included as compared to other softwares that would take me 15-20 minutes and they could only e-mail quotes. In AutoLeap you can text quotes and customers can approved directly from their phone. Cons I have had some minor issues with AutoLeap and that is having to clear your cache/cookies. Occasionally it won't let you make changes within the cloud based software. A quick erase of the cache/cookies typically fixes this. T Switched from [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Identifix took so long to make quotes. Their price was just a little lower but all it provided was quotes and estimates. It didn't have any inspections or the ability to communicate through text. Also, if i wanted to upgrade it was considerably more expensive than Autoleap with a lot less features Review Source ID Irfan D. Managing Director Automotive Used the software for: Less than 6 months ### "Transformational for our business" May 29, 2021 5.0 The previous shop management system we used had been in place for over 15 years. One of our greatest concerns with switching to Autoleap was how we would retain all of the customer data that we had accumulated in our old system. The Autoleap team was awesome at helpful us migrate all of the data over from our old system to the Autoleap system. This made for a really smooth transition, and they helped us do it just before the busiest time of the year. The support from the Autoleap team has been fantastic. We used to also deal with constant outages of our previous software. We have not experienced any with Autoleap. It has been surprisingly stable minimizing any disruption to our business. I love this software. Pros Autoleap has been transformational for our business. It has helped us to elevate our client experience, improve overall shop management efficiency and automate many of our processes which were previously manual. And as a bonus it is all done in the cloud, which has reduced the hassle of having to manage and maintain on premise computer hardware. We really like the ease with which we can create, share and manage estimates, both for real-time customer quotes and especially in the tracking of deferred work which we use to record manually. Autoleap can automatically send estimates and invoices digitally in a clean, client friendly format, and prompts our customers for feedback upon receipt. It even prompts our customers to review us on Google, which has resulted in a 10x increase in our online presence. We also appreciate Autoleaps shop management dashboard which has allowed us to better understand opportunities to improve tech efficiency and general shop workflows. It gives us real time data that we are now using in our coaching conversations with our techs and service advisors. On the back end, Autoleap is integrated with our accounting software, which has significantly reduced the amount of double entry we were doing before. The set up, training and ongoing support are second to none. I have yet to have an issue where their support team did not respond within two minutes. It's been absolutely first class from day 1. I would strongly recommend Autoleap. Cons I am not able to think of anything I don't like about their software. I really appreciate how they are constantly engaged with us about new features that they are adding on. They run a software upgrade about every two weeks with simple new features that we have found are easy to learn and incorporate into our day to day. They have also been great about communicating what is coming and providing any support that is needed for the techs and the service advisors. Review Source Response from AutoLeap January 17, 2024 Hi Irfan, thanks so much for taking the time out to share this review. You’ve made our day. JM Jesus M. President Automotive Used the software for: Less than 6 months ### "I like it, which says alot!" August 26, 2023 5.0 So far so good. Pros Integration would have to have been the highlight of the process. Ease of use and simplicity on a cloud based program also helps. Cons The learning curve is tough as it relates to the new program. I expected this having come from Mitchell going to AutoLeap. On that note, there are some vast discrepancies between "Motor" times and "Mitchell" times. I suggest using the Mitchell integration for estimate confirmation as most warranty companies and automotive industry runs on Mitchell times per my experience. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing AutoLeap Options Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Online option and cloud based platform. ease of use for the customer. Review Source KC Kaitlyn C. Service Advisor Automotive Used the software for: Less than 6 months ### "Eccstatic!" June 26, 2024 5.0 Great user friendly system that is backed with an incredible support team to guide us through any possible issues! Pros Easy communication with customers! The ability to instantly send and receive messages and approvals from my customers makes the process so much simpler! Cons The difference between customers with capitalization and non capitalization with names. The system will duplicate customers if capitalization is different. Review Source Response from AutoLeap July 1, 2024 Hi Kaitlyn, thank you for the wonderful feedback. We're glad you're finding AutoLeap to be user friendly! VJ Vinu J. Owner Automotive Used the software for: Less than 6 months ### "AutoLeap Product Review " July 2, 2024 5.0 Pros The product and the support received from the team. Cons Nothing to report so far, we're enjoying the product so far. Review Source Response from AutoLeap August 21, 2024 We're thrilled you're enjoying AutoLeap and the support provided. Thanks for the great feedback! RM Richie M. Store Director Automotive Used the software for: Less than 6 months ### "Great product and great support staff to help you get onboard!" June 26, 2024 5.0 So far it has been fantastic! Afan, and the entire support staff are the best! They are able to make needed adjustments on the fly to customize for our particular location. Pros Ease of ability to communicate with the client. Cons With anything new it is difficult to learn during the busy season. Had we implemented this during the winter months we would have had an easier learning curve. Review Source Response from AutoLeap July 1, 2024 Hi Richie, thank you for the wonderful review! We're glad you found our customer support helpful, and will be sure to pass along your comments. TP Teresa P. Office Manager Automotive Used the software for: Less than 6 months ### "Loving AutoLeap!!" July 25, 2021 5.0 I cannot believe all we were missing before making the switch. I do not ever want to go back!! Pros AutoLeap made converting from our old shop management program so easy. Their customer service is first rate! They respond rapidly to any questions or concerns we have. The ease of use makes learning a new system quick to understand and start using. They are constantly updating and improving the program. They are quick to listen to and implement our suggestions when feasible and, when they cannot, they have a team of engineers working behind the scenes to find a way to make it feasible for future updates. Using AutoLeap enables us to be more efficient in all aspects of our business - scheduling and reminders, digital inspections capable of taking photos and videos and attaching them to the inspections for customers to review, building estimates, parts ordering, communicating with our customers, employee time tracking, invoicing, billing, shop and inventory management, and integration with QuickBooks Online. I highly recommend AutoLeap without hesitation!! Cons AutoLeap is a relatively new company so there are some growing pains as they learn more what the industry needs and expects from shop management programs. The repair manuals and guides are not quite up to speed yet (or at least what we were used to), but they are working hard to get it where it needs to be. Our only struggle with making the switch was we were not already using QuickBooks Online (QBO) - so our integration to that was very slow (NOT AN AUTOLEAP ISSUE - it was ours!). I strongly recommend making the switch to QBO FIRST before making the switch to AutoLeap. Reason for choosing AutoLeap Customer service, overall value for the money, expanded shop management capabilities and many other reasons (not enough space or time to list) Review Source LB Lauren B. Service Advisor and owner Automotive Used the software for: Less than 6 months ### "Make the switch" January 31, 2024 4.0 \[sensitive content hidden\] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap. Pros Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support. Cons Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1 Review Source Response from AutoLeap May 28, 2024 Hi Lauren, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us. LC Logan C. Accounts Payable Automotive Used the software for: Less than 6 months ### "AutoLeap Review" June 26, 2024 5.0 Pros It's very easy to navigate. For someone who knows nothing about how to put parts on a ticket, since I'm on the AP side, it was super easy. I was able to complete a ticket from start to finish on my own. Cons There's nothing that I really disliked. I don't know much about the sales side since I work on the AP side. I was able to figure it out on my own with the training provided. Review Source Response from AutoLeap July 1, 2024 Hi Logan, thank you for the great review! We're glad you find AutoLeap easy to navigate. WH WILL H. SERVICE WRITER Automotive Used the software for: Less than 6 months ### "QUICK AND EASY TO" June 25, 2024 5.0 Pros BEING ABLE TO TEXT AND EMAIL CUSTOMERS. THE ABILTY TO GET APPROVED FOR REPAIRS OVER THE INTERNET. Cons NOT BEING CONNECTED TO SOME OF MY FAVORITE PARTS HOUSES. BUT I HERE THATS STILL IN THE WORKS. Review Source Response from AutoLeap July 1, 2024 Hi Will, thank you for the wonderful feedback! BP Billy P. Owner Automotive Used the software for: Less than 6 months ### "Great product and people" November 18, 2022 5.0 AutoLeap is a great shop management software. It is everything that I was looking for. The software is easy to use and holds multiple functions. The people I've dealt with learning the software are nice, friendly and patient. Big thank you to \[SENSITIVE CONTENT\]. Pros This software allows me to book appointments, create estimates and invoices, order parts and keep track of my inventory. It is a great shop management software. Cons The only thing I dislike about it was that they were unable to transfer my customer history from my previous software. However, they can transfer from other software's. Maybe the one being used wasn't well known or didn't have those capabilities. Review Source RM Ransom M. owner Automotive Used the software for: 1-2 years ### "Dont do it, you'll regret it" September 28, 2023 1.0 Dishonesty. Was lied to during sales and implementations - promises were made, then we were ignored once we called them out on this. In the end, got stuck in a 12 month contract.Attempted to cancel 30 days before contract end date, needed data - was ignored for 2 months, then told they couldn't fulfill the data request. Now they are saying we are on the hook for another 12 month contract, and they refuse to refund the 2 months past contract date - despite it being their error. This is with written confirmation our contract would be cancelled on time to avoid another 12 month agreement. Autoleap does not take responsibility for its employees, what they commit to. If you do with them at all, get ALLL in email. Pros Overall, clean interface - easy to use. Cons Dishonesty. If you raise issues, they will simply ignore and avoid you. They take no responsibility for broken commitments. Reason for choosing AutoLeap initially the cost, however the software didnt perform well for our application. What was saved on subscription ended up costing more on using the software.A typical work order took 30-45 mins to complete because we had to enter everything manually. The solutions to rectify this were never provided, so each part and labor had to be created and added. So 20 workorders new work orders a week, basically 10-20 hours a week in data entry. Review Source AB Aaron B. Owner Automotive Used the software for: Less than 6 months ### "Auto leap implementation review " June 30, 2023 4.0 So far it has been really good. We hope as we move along, that we get faster and more familiar with the system. I understand that we present new challenges as we are mobile, I believe we are creating something that is going to grow and that you will grow with us. Pros The thing we liked the most was the amount of training we received. \[sensitive content hidden\] was with us step by step answering all our questions and sent videos for us to review in our spare time or needed a refresher. Cons Not being able to take payment quickly. We are a mobile company and holding the tablet and the customers card in one hand while typing the credit card information with the other hand has proven to be tricky. I wish we could take a picture of the card or have a card swiped product attached to the tablets. I also have trouble seeing the information on AutoLeap’s green lettering and background in the sun. We are in San Antonio TX, the weather has been over 100-104 degrees daily. There usually is no shade and makes it difficult to collect payment or make adjustments on Auto Leap . The sun glaring on the screen washes out the green color and makes it difficult to see it. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) We were using several different systems and were looking for something we could do all we needed to do in one system. Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/)