# Page 7 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is AutoLeap the right Auto Repair solution for you? Explore 744 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216500/Autoleap/reviews --- AutoLeap 4.8 (744) [View alternatives](https://www.capterra.com/p/216500/Autoleap/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 7 - Reviews of AutoLeap ## Showing most helpful reviews Showing 151-175 of 744 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sK shane K. General Manager Automotive Used the software for: Less than 6 months ### "What we needed" July 30, 2024 5.0 Overall experience has been pleasant. Pros Easy to use and looks very professional Cons The monthly cost is quite high Review Source Response from AutoLeap August 21, 2024 Thanks for the positive feedback! We're glad you're finding AutoLeap easy to use and professional. JS Jodi S. Coordinator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Quality features available" September 10, 2024 5.0 The training sessions are very beneficial if you are able to ask questions and have clear communication with the training team. Pros The training provided along with the integration to produce customisable software. Cons The software on mobile has not been optimised. Review Source Response from AutoLeap September 13, 2024 Thanks for the feedback, Jodi! pS phath S. owner Automotive Used the software for: Less than 6 months ### "Great Shop Management Software!" August 1, 2024 5.0 Pros help to manage my business more effectively and provides more detailed information on each work order Cons I haven't found too many challenges so far Review Source Response from AutoLeap August 26, 2024 Thanks for the great feedback! We're glad AutoLeap is helping you manage your business more effectively. NW Nikkie W. Owner Automotive Used the software for: Less than 6 months ### "Fantastic Product" July 26, 2024 5.0 Pros Onboarding process was thorough & direct, any challenges have been addressed promptly. Cons More ease of pre loaded product prices. Possibly saving products to a favorites list. Review Source RT Rachelle T. Secretary Automotive Used the software for: Less than 6 months ### "Review for AutoLeap" July 22, 2024 5.0 Pros \[sensitive content hidden\] and the implentation team have been very helpful during this transition. Cons Compared to our past program, it seems AutoLeap has a lot of steps in order to finalize a RO. Review Source Response from AutoLeap August 21, 2024 Thanks for the amazing feedback! We are glad our team has been helpful during your transition. SQ Scott Q. President Automotive Used the software for: Less than 6 months ### "AutoLeap Review " July 22, 2024 5.0 Pros The help from \[sensitive content hidden\] and the implentation team. Cons It seems AutoLeap has a lot more steps to it than our past program. Review Source Response from AutoLeap August 21, 2024 Thanks for the awesome feedback! We're glad our team could help with the implementation. MH Mona H. Service Manager and Admin Automotive Used the software for: Less than 6 months ### "Love Auto Leap" June 20, 2024 5.0 I came from working in the the trucking industry for 40 years, and had only worked on my vehicles and grew up watching and helping my dad work on vehicles. I had the basic knowledge, but Auto Leap has taught me so much more. Pros Easy to figure out and if you mess up it is easy to fix. Cons Reports- I need more time to learn on the reporting side. Review Source Response from AutoLeap July 1, 2024 Hi Mona, thank you for the great feedback! We're glad you find AutoLeap easy to use. CJ Chase J. Owner Automotive Used the software for: Less than 6 months ### "Auto leap is great" July 25, 2024 5.0 Pros I love having access to my customers history and information. Also i love having access to the integrated parts ordering Cons I havne't really come across anything that I don't like bout Autoleap yet Review Source Response from AutoLeap August 21, 2024 Thanks for the great feedback! We are glad you are enjoying the access to customer history and integrated parts ordering! JG Jose G. Manager Automotive Used the software for: Less than 6 months ### "Jig auto repair " July 11, 2024 5.0 Pros Pretty easy to use emailing customer the estimate and pictures of what we found. They seem to like that a lot. Cons The parts ordering part of it due to not all my vendors are in there Review Source Response from AutoLeap August 21, 2024 Thanks for the great feedback! We are glad you are enjoying using AutoLeap. TC Tyler C. Owner Automotive Used the software for: Less than 6 months ### "Great shop software so far" August 16, 2024 5.0 Pros Work order management. ease of estimating jobs. Cons Not necessarily designed for a fabrication shop specifically. Review Source Response from AutoLeap August 26, 2024 Thanks for the great feedback! We're glad to hear that AutoLeap is helping with work order management and estimating jobs efficiently. PL Patrick L. Director Fixed Operations Automotive Used the software for: Less than 6 months ### "A fantastic investment to any automotive repair shop!" June 25, 2024 5.0 Pros The integrations for estimating saves a ton of time, but the automations for customer reminders, follow ups, estimate approval, e-signatures, and reviews is what I love most. Cons Nothing so far, we have only used it for about a month now and are still building processes around the software. Reason for choosing AutoLeap Ease of setup, cost, and training were all pro's in the deciding factor. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) We needed something more modern and customer focused. Review Source Response from AutoLeap July 1, 2024 Hi Patrick, thank you for the great review. We're glad you're enjoying AutoLeap's integrations and automations. ZP Zarik P. Owner Automotive Used the software for: Less than 6 months ### "Wish I knew about this software sooner!" July 5, 2024 5.0 So far it has been a great experience. Implementation was easy and Kathleen helped every step of the way. Pros Organization, communication with my customer within the software. Having out of shop visibility allows me to do some work remotely. Support is unmatched. Cons New to software. No complaints yet. All has been great. Reason for choosing AutoLeap I was reffereed by a friend who also uses Autoleap and loves it. Review Source Response from AutoLeap August 21, 2024 Thanks for the fantastic feedback! We are thrilled to hear you're having a great experience with AutoLeap. EE Earnest E. Store Director Automotive Used the software for: Less than 6 months ### "AutoLeap Software Review" June 26, 2024 5.0 Pros Love that it's cloud based and can access multiple stores Client base from my laptop. Ease of support Cons That there are multiple ares in the system were you have to make multiple selections to do one thing. Reason for choosing AutoLeap Price Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We switched because it was very unreliable and outdated Review Source Response from AutoLeap July 1, 2024 Hi Earnest, thank you for the wonderful feedback! VR Vanessa R. Operations Manager Automotive Used the software for: Less than 6 months ### "From Mitchell to Autoleap " May 23, 2024 4.0 It's not bad for the price. Overall, if this was my first software experience as a service advisor, I think I would fall short of learning correctly. When comparing the wiring diagrams on AutoLeap compared to ProDemand, there is no question that autoleap has a lot of fine tuning to do. Pros Sending estimate and invoices electronically. Approval process is easy. Chat box is easy. Cons No wiring diagrams like ProDemand. Incorrect part sourcing Lack of labor guide items Archiving an estimate shows in recent reports as "unpaid" which causes us to never archive any estimates. This created clutter The tiles are so big. Why not just have the vehicles and client names listed. It makes it difficult to find a vehicle unless we memorize the clients name. Alternatives considered [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) Reason for choosing AutoLeap The price was cheaper and we thought it had everything we would need. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) New ownership of the company. They wanted to implement a cheaper software to get started. Review Source Response from AutoLeap May 28, 2024 Hi Vanessa, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us. AB Al B. Owner Proprietor Automotive Used the software for: Less than 6 months ### "Gives the little guy Big guy tools to compete" May 22, 2024 5.0 Transformative is the word I would use to describe Autoleap. I believe that now I have all the tools to succeed in managing a shop. Now if Autoleap could only make a version of me, I would know I could succeed. What I mean is if I fail now, I only have me to blame. Maybe this observation should have been put in the Cons, Ha! I am sure my Shop will do well as long as I keep on top of the Autoleap program. It really is a life saver for Shop Management Pros Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow. Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration. Cons The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems. Reason for choosing AutoLeap Better product that fit our needs of integration and tools to manage the shop as well as training. Review Source Response from AutoLeap May 28, 2024 Thanks for the glowing review! We're thrilled to hear AutoLeap has been a game-changer for your shop management. Your feedback fuels our drive to continually improve and support you every step of the way. BM Blake M. Owner Automotive Used the software for: Less than 6 months ### "Perfect for our off-road customization/restoration shop" June 27, 2024 5.0 Very happy with both the software and the AutoLeap team that helped me implement. We were up and running using AutoLeap in our shop within 2 weeks and have already seen a dramatic increase in efficiency and profitability. Pros Customization and ease of use in making our shop more efficient through workflows, invoicing and providing potential customers with competitive and accurate repair/build quotes. Cons No complaints at this time. Love AutoLeap. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap More features provided with AutoLeap for a lower price that Shopmonkey could offer. Review Source Response from AutoLeap July 1, 2024 Hi Blake, thank you for the wonderful feedback! We're glad AutoLeap has been helpful for your shop. TH Travis H. Owner Automotive Used the software for: Less than 6 months ### "Best customer service money can buy!" September 8, 2023 5.0 When I came to AutoLeap, I was just starting my business. It was important to me to start out organized and as efficiently as possible. I couldn't be happier with the way AutoLeap has helped launch my business. I often wonder where I'd be had I not went ahead and spent the money in the beginning. I'm glad I made a strong start with AutoLeap Pros The best part of AutoLeap for me has been the customer service. Anytime I have a question, I can contact the team by email, text, or phone call. The team is always back to me within minutes to help with a solution. They stop at nothing to ensure that their customers get the most out of their product! Cons Setting up all of the integrations is a bit tricky, however they make up for that by walking you through the entire process and even setting up those integrations for you. Review Source CS Cody S. Manager Automotive Used the software for: Less than 6 months ### "Delong Auto Care" May 3, 2023 5.0 Customer interactions have been much better in the time we have used the system, being able to automatically send them reminders and confirmations has helped us keep in a more constant commination with customers. Overall, I'm happy we have switched to AutoLeap. Pros I like the scheduling, our previous system would not let us put the same job over more than one day. We had to constantly drag big jobs to the next day. Being able to send people their invoices and estimates for approval is helpful as well. Automatic reminders and appointment confirmations when creating an estimate has made things easier for customers to not miss appointments. Intergration with PartsTech is much better than our previous systems parts ordering too, I am able to make estimates with parts much faster. Cons Most of the things I dislike are more of a personal preference and do not really effect my opinion of the system itself. Overall, I have no real complaints. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap AutoLeap had more features. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Unhappy with their system. Review Source Response from AutoLeap January 12, 2024 Hi Cody, we're glad you had a good experience with AutoLeap! IW IAN W. STORE DIRECTOR Automotive Used the software for: Less than 6 months ### "AUTOLEAP REVIEW" June 26, 2024 5.0 ITS BEEN GREAT, WONDERFUL BACK END SUPPORT, GREAT SYSTEM WITH TONS OF BENEFITS AND FEATURES. Pros NAVIGATABILITY AND CLEAN OS, IT IS DESIGNED TO WHERE IS IT USER FRIENDLY AND EASILY LEARNED. GREAT CUSTOMER SUPPORT TEAM TO BACK YOU UP AS WELL! Cons GETTING PAYMENT ON A ONE STEP BASIS WOULD BE THE BIGGEST THING. Switched from [Genero Report Writer](https://www.capterra.com/p/144256/Genero-Report-Writer/) RO WRITER; TRANSFERED OVER ALL INFORMATION FROM OLD OS TO NEW Review Source Response from AutoLeap July 1, 2024 Hi Ian, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. ET Eryn T. Service Writer Automotive Used the software for: Less than 6 months ### "Great System" July 10, 2024 5.0 Pros The ease of building work order tickets for customers. Cons Not being able to look up tire inventory. Review Source Response from AutoLeap August 21, 2024 Thanks for the wonderful feedback! We are glad you find building work orders easy with AutoLeap. We’ve noted your concern about tire inventory lookup and are always working on improvements! AM Amber M. office manager Automotive Used the software for: 1-2 years ### "Auto Leap is more than an automotive software company; they are your business partner. (They care!)" January 5, 2023 5.0 Overall, AutoLeap has been one of the best moves I have made for our company. It saves me so much time. It generates all my reports, gives me a well informed overview of my day, or my week, or my month, or year ( just depends how I change it) The reports are a click away, I can track my tech time, see how many estimates my advisors are pushing, I can order my parts and track them per order, I can email or message my customers two way without an additional phone number. I can send out follow up campaigns, I can send estimates, invoices, digital inspections, and receive payment all from this one software program. My marketing is even tied in with them. They are linked with parts tech where I order all my parts from multiple vendors. All of the service time and diagrams, charts are linked in with this software. We do carry additional software like IDFX and AllData REpair, but we really don't have to, and in the future, we will probably cancel those additions because we literally using them less and less. AutoLeap has everything they have ~ We just keep them out of habit.... I can't say enough that ~ This is the best move we have made!!! Pros There are so many features I love about this software and this company, but if I had to choose one, it would be the chat feature for help. These people will help you ~ at all hours of the day or evening ~ they will do all they can in a very timely manner to solve your problem, walk you through step by step, answer repeated questions, fix your mistakes, or do whatever else they can to make your day easier. This is priceless to me..... It saves us time, money, and a ton of frustration. Our team utilizes this feature daily.. It makes for much happier employees and employers... They are unbeatable in customer service help! Cons I don't actually have many complaints about the software. They are constantly updating and pushing through new helpful ways to help the automotive shops they serve. If I had one thing I liked least about this software, it would be the there is no way to delete a vehicle or customer if you accidently put one in wrong or double. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing AutoLeap AutoLeap's walk through was so thorough. They answered all of my questions, and did not pressure me to make a decision. They gave me time to look at the competition, and honestly the competition is good and offers a lot of the same functions, but the set up was better for me. The layout of the program was easier for me to navigate and understand..... Review Source Response from AutoLeap January 12, 2024 Hi Amber, that was a very kind review. Thanks so much for choosing AutoLeap. We’re glad to hear that you enjoy the many features provided by our software. Your positive feedback means a lot to us! PK Paul K. CEO Automotive Used the software for: Less than 6 months ### "Went in skeptical, came out impressed" February 7, 2023 5.0 I went into Autoleap very skeptical because they didn't offer a free or reduced cost demo, which every other shop management platform offers. The fact that they're a relatively new company (about 3 years old as of 2023) didn't ease my doubts. I decided to sign up for an hour long demo in which a sales rep took me through the main features of Autoleap; we created sample estimates and work orders, which were sent directly to me as a mock customer. Everything seemed too good to be true, which usually means it is. It was a lot to take in at first, but I was able to acclimate to the interface much more quickly than with other shop management software - it seems like a lot of emphasis was put on the user interface, which really shows. I decided to take the (Auto)leap and buy one month, which is a pricy $480 ($400/mo if you sign up for a full year). In short, I was impressed. Emma was my integration specialist, and she helped me through every step no matter how many questions I had. The more I used it, the more I realized the demo wasn't exaggerating any features, which was quite a relief. It's been less than a month, and I'm able to use nearly all the features seamlessly.In the end, any shop management software will achieve the same thing - you'll get an invoice out, and you'll get paid. What Autoleap does is streamline the whole process and make it look good. Pros Autoleap offers what most other platforms have, but the streamlined user interface outshines the competition by far. Everything you need is always one or two clicks away, and you don't need to be searching the sidebar or small corner of the website to find exactly what you need. Customers seemed to really enjoy the simplicity of approving estimates and receiving a full breakdown of work to be done, and the transparency really helps build trust.Customer service was outstanding to say the least. They tout that their chat hotline will respond in under five minutes ... I don't think ever waited more than a minute for a response, even on weekends. Emma was my implementation specialist, and I was able to have one on one meetings frequently until I was up to speed with the platform, which didn't take long at all.The team also takes customer feedback into consideration when creating updates, which you really wouldn't see from the big names like Alldata or Mitchell. Cons There is very little in the way of customizing invoices or estimates. I was told that's still in the works, so not really a big issue for now.There is no trial period where you get to test drive the platform before you decide to try it. It's basically a full cost demo, which at $480/mo, isn't a cheap gamble. I was given a few reasons as to why they don't allow for a trial, but nothing really stood out as convincing. Reason for choosing AutoLeap Streamlined UIExcellent customer serviceEase of use Review Source BW Brian W. Owner Automotive Used the software for: Less than 6 months ### "Mindful Folks That Drive Success" July 22, 2023 5.0 Kudos to their software team as well as their management team that implements this product they're very patient they're willing to reschedule due to the demands of a busy shop or shop owner they don't hesitate they don't write they just do towards success. Our success is their success and they will rearrange their schedule without batting an eye. Pros I really enjoyed the ease of implementation the helpful facts are that the support group of real people wanting you to succeed are the reality at AutoLeap.They've done a fine job in programming the special functions of their system.There's not much I can say as a disadvantage to utilizing this program in any business especially in Automotive.From integrating parts supply companies vehicle lookups to customer integration Parts integration there's so many features that make life simple for an owner... There's just no other way in this age than to go with AutoLeap. Their software team must be a very bright bunch that listens to the customers because their features show what shop owners demand out of product. Cons The only thing that I found that I would like to have more control over is to lay out of the estimate mainly for the header for the customer information to the shop information to the vehicle information to the logo layout as far as where everything is located on the page of the upper header.There's nothing wrong with their layout it's just that is a feature I would enjoy personally. Review Source Response from AutoLeap March 19, 2024 Thank you for your glowing review of AutoLeap! We're delighted to hear that you've found our system easy to implement and that our support team has been instrumental in your success. Rick B. Owner Automotive Used the software for: 1-2 years ### "One Satisfied User" November 16, 2021 5.0 AutoLeap has helped us increase our ROs and track our business metrics very efficiently. I can't speak highly enough of the team they have built there. The customer service is second to none in any business I've been a part of. Pros First and foremost, the team at AutoLeap has been AMAZING in every facet from the very first demo to our ongoing conversations about improvements. The integration team went above and beyond for us to customize our environment exactly how we wanted it for our specialty shop. Throughout our time with AutoLeap they have been extremely quick to respond and have handled each and every question of ours without a hitch. The workflow is super smooth and allows us to fly through our customer entry and RO generation so that our customers aren't just sitting there staring at us uncomfortable while we fumble through cumbersome software. They also love the back and forth communication through text. We love the regular updates that include improvements based on our feedback. We've specifically asked for tweaks on different features and over time have seen them all implemented by the team at AutoLeap. To know that a company truly values your opinion as a customer is a great feeling. Cons The only minor issue I have is that I do wish the software translated better to mobile devices for the rare instance that I would like to handle something from my phone. I can use it on my Android phone (Pixel 5a) but it's not the best overall experience. I've gotten used to having a tablet or laptop with me in case I need to handle something remotely (which is rare). Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[MaxxTraxx](https://www.capterra.com/p/2071/MaxxTraxx-Pro/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing AutoLeap The workflow was the smoothest and most streamlined. Review Source FM FELIX M. OWNER AND TECHNICIAN Automotive Used the software for: Less than 6 months ### "BUSINESS MADE EASIER" January 25, 2024 5.0 GREAT EXPERIENCE OVERALL WITH AUTOLEAP, WOULD ABSOLUTELY RECCOMEND THIS PRODUCT TO ANYONE IN NEED. Pros THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO! Cons I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP! Switched from [Invoiced](https://www.capterra.com/p/222215/Invoiced/) THINGS WE'RE COMPLICATED, NOT IN ORDER, AND JUST EVERYWHERE. WE NEEDED SOMETHING TO MAKE EVERYTHING RUN BETTER IN OUR SHOP. Review Source Response from AutoLeap February 7, 2024 Hi Felix, thanks so much for the amazing review! We're thrilled to hear that you'd recommend our product to others. Thanks for choosing AutoLeap. Similar Products Featured