# Page 2 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AutoLeap the right Auto Repair solution for you? Explore 742 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216500/Autoleap/reviews --- AutoLeap 4.8 (742) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AutoLeap ## Showing most helpful reviews Showing 26-50 of 742 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jaeger S. Apprentice Automotive Technician Automotive Used the software for: Less than 6 months ### "Loving it!" December 1, 2024 5.0 Overall, im very happy with the program. Ive found it to speed up my inspection and repair times and provide for easier access to more accurate diagnostics. Pros Smooth usage between laptop, tablet and cellphone even for an app based program. Enjoy the direct access Prodemand and Mitchell and the ability to hilight notes and concern points for the service managers to be able to bring tk the customers attention while i continue on with the diagnosis, repair or inspection. Cons A bit laggy, we have found that at the shop at times it will highlight with an odd error for vehicle model year on the laptop side of the program, but on the phone or tablet itll work with no issues, you just have to transfer out. Another issue weve had is when trying to access mitchell, it will start to load a secondary page and subsequently crash both pages, forcing a restart of the inspection or repair timing. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Boss made the decision, but ultimately it had to do with the amount of down time and crashes their program had. At one point we lost a 6 month customer database that we could only recover with paper invoices, mitchell couldnt do anything to rectify the problem. Review Source Response from AutoLeap December 17, 2024 Thank you for the 5-star review! We’re thrilled to hear that AutoLeap’s seamless integration across devices, along with features like Prodemand and Mitchell access, have been valuable for your shop. It’s great to know that highlighting notes and concerns helps improve efficiency while you focus on repairs. We’re here to support you every step of the way! DD David D. Owner Automotive Used the software for: Less than 6 months ### "Amazing staff and sub par software with amazing potential " December 31, 2024 2.0 The people at auto leap are amazing! They went over and above to help us get going when we signed on! I have 0 complaints about that part. The software however is lacking in many areas and reliability is sub par. Pros At face value and based on what they tell you and demonstrate in the software it has the potential to be an amazing shop management software. Cons Once you start using it you realize it's not at all what they demonstrated to you. Key features that are meant to make the software more useful do not function as intended. Notifications are useless and not really customizable. Text messaging is also almost useless. We have had problems with over 50% of our messages not going through to customers (autoleap is blaming it on customers spam blockers). You can't tell if you have a new message or not because if you send someone a message it shows up as a new message notification until you close the chat. 90% of the time we try to use parts tech to order parts we are met with an error message and have to close and reopen the browser. Since we have been using the software the payments screen will not load on the first try and sometimes it requires refreshing the page multiple times before you are able to take the payment from the customer. The formatting on the printed invoices is terrible and many of the fields print outside the boxes they are intended to fit in or you can reduce the size of the text to make it fit but then it makes them very difficult for customers to read. I was also told that getting support was very easy and you can either get text support of call in and speak to someone. Text support has been generally quick to respond however it is slow and sometimes difficult to use text support for more complex issues. We have called in 4 times for phone support on something more complex and 3 of the 4 times we got a message that no one was available and the 4th time someone in sales answered and said they would deliver a message to support and no one called me back. Review Source RD Robert D. Manager Automotive Used the software for: Less than 6 months ### "Autoleap ⭐️⭐️⭐️⭐️⭐️" December 11, 2024 5.0 I really like autoleap system No complaints after 3 months of using it every day Pros User friendly way better than Alldata Easy to comprise packages for billing Has many options for billing Was able to merge our Alldata customer database and repair history to autoleap for easy lookup The people at autoleap helped us learn and use there system on a daily basis for over a month,they have a great team \[sensitive content hidden\] both have help a lot with set and making sure on a daily basis we were up and running and able to bill out our customers We were having trouble with Alldata’s new automotive billing system and there people were not helpful at all nobody at all Alldata will follow up or follow thru to help We were with Alldata for over 18 years We were scared to change systems for over 6 months then we made the move October 2024 to autoleap and we should done it sooner Cons Being able to look up car without tying to carfax for motor cataloging system You have to manually lookup the license plates and vin on another website and then copy and past to autoleap Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Autoleap is a lot easier to comprise estimates and bill out and collect from customers Review Source Response from AutoLeap December 26, 2024 Hi Robert, Thank you for sharing your detailed and glowing review! We’re thrilled to hear that you’re enjoying the ease of using AutoLeap and that our team was able to support you during the transition. It’s great to know that features like customer database migration, flexible billing options, and estimate creation have made a positive impact. We understand your feedback about vehicle lookups and will share it with our team for future improvements. We’re so glad you made the switch and appreciate your kind words about our team—it means a lot to us! If you ever have questions or need assistance, we’re here to help. Best regards, The AutoLeap Team ZS Zach S. Owner Operator Automotive Used the software for: Less than 6 months ### "Saw the advantages and didn't hesitate" October 17, 2024 5.0 Excellent! The integration team were very knowledgeable, thorough and communicative, the time saved in day to day tasks is obvious, and the user-friendliness and built in features are great for the price. Pros Ease of use, helps streamline processes, and all inclusive management features Cons I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing AutoLeap A more complete management software with excellent support Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Better price for more features and much easier to use. Autoleap is also obviously familiar with Automotive Repair shop needs. Review Source Response from AutoLeap November 12, 2024 Thank you so much for taking the time to share your experience with AutoLeap! We're thrilled to hear that our software has helped streamline processes and deliver an all-inclusive solution for your shop. It’s fantastic to know that our integration team made a positive impact and that the user-friendliness and built-in features are adding value to your day-to-day operations. JN Jose N. Owner Service Writer Automotive Used the software for: Less than 6 months ### "Owner/Service Writer" March 24, 2025 5.0 Fantastic! Once getting past the initial configuration and practicing a few times. Pros The tech support's willingness to assist. The amount of video training assistance. The overall interface of the software. Cons the price :). the initial configuration to get things going. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap AutoLeap has more options and makes things run more efficient. Review Source KW Kera W. Office Manager Automotive Used the software for: Less than 6 months ### "Amazing System for Auto Shops!" October 30, 2024 5.0 Has been an amazing transition and very easy to train due to the amazing staff at Auto leap. Pros Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties Cons We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Hidden Fees and very old system with no updates in the last 4 years we have been using. Review Source Response from AutoLeap November 12, 2024 Thank you so much for your review, Kera! We're thrilled to hear that AutoLeap is streamlining your operations with its simplified system and responsive support. Your feedback on enhancements is invaluable, and we're excited about the updates we have planned that will make AutoLeap even better for your needs. Here's to many more successes together! EF Ellie F. Manager Automotive Used the software for: Less than 6 months ### "Apex Pro Auto Care" September 19, 2024 5.0 I had such a good experience and enjoyed my time learning the program. Pros I really liked how everyone I interacted with was so helpful and cared about my questions and concerns! I did not feel alone in the process and they made sure to check in with me frequently!! With new programs, it's easy to feel lost and confused and I felt confident going to Julia or any other team member to ask questions! Thank you! Cons I really enjoy everything about AutoLeap. I wasn't thrilled about the onboarding meetings initially but it makes so much sense on why the team implements the program in this way!! I am usually the type of person to just "go with it" and figure it out on my own! With AutoLeap, I expected the same but was met with a positive surprise of the entire team caring about my understanding of the program before going "live" with our shop! The meetings and onboarding helped so much!! Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap Interactions with team members, especially Julia! Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) I wanted a cloud based system so that I can work on the program away from the shop. Review Source Response from AutoLeap September 23, 2024 Thank you for your kind words! We are so glad to hear the onboarding process and support from our team made your transition smooth and comfortable. We are here to ensure you are confident using AutoLeap every step of the way! RI Romina I. Administrative Assistant Automotive Used the software for: Less than 6 months ### "Great Experience with Autoleap for Auto Shop Management" January 3, 2025 5.0 My experience with Autoleap has been good so far. Pros Autoleap is often praised for its user-friendly design, which makes it easy for shop owners and employees to navigate the system without a steep learning curve. Cons Autoleap is pretty user-friendly for the basics, but some of the more advanced features, like customizing reports or using all the CRM tools, can be a bit tricky at first. It’s not always intuitive, so it can take a little time to get the hang of everything. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) We had issues with taxes because it's a product from the USA and isn't fully adapted for Canadian tax laws. It doesn’t have all the local customizations necessary to work seamlessly in Canada, especially with things like HST/GST calculations, provincial tax rates, and other compliance factors. Review Source PS Pawan S. Controller Automotive Used the software for: Less than 6 months ### "Autoleap review " April 12, 2025 5.0 AutoLeap is a modern solution built with auto repair businesses in mind. It not only improves operational efficiency but also enhances customer experience. Whether you're running a single-location shop or a multi-bay operation, AutoLeap is definitely worth considering. Pros AutoLeap is a powerful, cloud-based auto repair shop management software that has significantly streamlined operations for many in the automotive repair industry. From appointment scheduling and digital vehicle inspections to invoicing and customer communication, AutoLeap offers an all-in-one solution that simplifies the day-to-day challenges of running a repair shop. Cons Everything is pretty good, I personally do not feel there is any need of improvement. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap Was perfect match for what I was looking and software is easy to use Review Source DK Diako K. Owner Operator Automotive Used the software for: Less than 6 months ### "Would highly suggest to any shop old or new to switch." February 11, 2025 5.0 The team they have there is so helpful when it comes to setting up and getting everything started, we thought it was going to be a nightmare to switch programs but they made it seamless and they have a great way of setting up going live. Pros How easy it is to go from making an appointment to ordering the parts directly from the same page to sending reminders. The software helps with my business so much. Cons I have not come across anything I dislike about the program. Switched from [CARS+](https://www.capterra.com/p/92386/CARS-Internet/) The old system was not doing what we needed it to, like integrating all the suppliers and having a schedule and the customers on the same app. Review Source AM Abdy M. Owner Automotive Used the software for: Less than 6 months ### "Great software" February 8, 2025 5.0 Easy to go thru the whole system, also I love the customer interactions thru the system, messages, appointments approvals, etc. Pros I highly recommend AutoLeap, it works perfectly fine for my shop. Haaris Kirmani guide me thru the whole process and help me out with all details so I can understand all the features and now I can take full advantage of all the features that AutoLeap offer me. AutoLeap software help me and my shop to be more professional. Cons At this moment I have no cons with AutoLeap software. Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Reason for choosing AutoLeap Better software overall. AutoLeap offer me office features like customers appointments, interactions etc Review Source NG Noah G. Administrative Assistant Automotive Used the software for: Less than 6 months ### "Great Concept!" October 25, 2024 5.0 Pros The concept of the software is amazing, and customer support has been amazing. Cons There are a lot of glitches in the system, causing it to not run smoothly Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The disconnect between customer communication Review Source Response from AutoLeap November 5, 2024 Thanks for your review, Noah! It's great to hear that the concept of AutoLeap is working well for you and that you've experienced excellent customer support. We're here to help with any questions or further assistance you might need as you continue to use the system. Thanks again for choosing AutoLeap and for your valuable feedback! Pooya B. SERVICE ADVISOR AND MANAGER Automotive Used the software for: Less than 6 months ### "Intuitive and reliable" December 24, 2024 4.0 I find AutoLeap to be an intuitive and reliable solution. Pros AutoLeap is a modern and intuitive software for managing automotive shops. Its user-friendly interface makes tasks like scheduling, invoicing, and customer tracking easy to handle, with all essential features conveniently in one place. A practical tool for streamlining shop operations. Cons Beign web based. I understand the reason but I feel a software would be faster. Switched from [Stock Sync](https://www.capterra.com/p/174977/Stock-Sync/) This was a decision made by the company. Review Source DS Dru S. Partner Automotive Used the software for: Less than 6 months ### "AutoLeap helps us find more hours in our repair day!" January 10, 2025 5.0 No pressure to purchase and ease of cutover Pros The ease of use, AutoLeap technology has cut our RO prep, part ordering and customer intake by easily 50%. Tech now use hand held tablets on each job that puts all the information, including schematics at their finger tips. Cons Schematics can be better. The basics are available, but some vehicles are lacking Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Reason for choosing AutoLeap Indentifix manage is a poor product and does not meet our needs. Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Ease of use and more features, and better customer communication Review Source EH Eliot H. President Automotive Used the software for: Less than 6 months ### "Highly Recommend" September 24, 2024 5.0 Our experience has been very good so far. Just a few days learning curve to get it down. Pros Makes customer communication much easier. Cons fluid specs are hard to find for differentials and such. Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing AutoLeap Reviews, usability. Generally did not like the Napa one, from what I saw. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Price and credit card integration. We had used it for 19 years, they had made very little progress. Review Source Response from AutoLeap September 27, 2024 Thank you for your review! We are thrilled to hear AutoLeap has made customer communication easier for you. We appreciate your patience during the learning curve and are excited to see your continued success with the software. LO Lauren O. Customer service advisor Automotive Used the software for: Less than 6 months ### "Awesome software" December 24, 2024 5.0 The experience has been amazing, I only used stock track for two weeks so I’ve been having a easy transition into autoleap and enjoy it much better Pros The convenience and capabilities, in stock track we didn’t have as many abilities as we did in this app, I also really like that it makes you put in the confirmation number for payments Cons I dislike the way fleet payments are billed out, I also don’t like that when an invoice is finalized that we have to call to make any changes Switched from [Stock Tracker](https://www.capterra.com/p/126860/StockTracker/) Management changed the software so there was no option for employees really Review Source BH Barb H. Office Manager Automotive Used the software for: Less than 6 months ### "Helpful CS during switch over" December 1, 2024 4.0 Pros Customer service has been great working with our SA's chaotic schedule. We are only a couple weeks into using it but have found it useful. Cons A little complicated on getting around in it but with time it is becoming more understandable. Alternatives considered [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing AutoLeap TM did not have wiring diagrams or repair how to's Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Wanted a cloud based software that we could access from anywhere Review Source Response from AutoLeap December 17, 2024 Thank you for your feedback and 4-star review! We’re glad to hear that our customer service has been able to accommodate your shop’s busy schedule. It’s great to know that AutoLeap has already proven useful for your shop in these early weeks. RR Richard R. Director Automotive Used the software for: Less than 6 months ### "Autoleap is an easy to use modern shop management platform" February 18, 2025 5.0 We have been using Autoleap for one month and are still familiarizing ourselves with the system, but we are satisfied with the results thus far. Pros It is a contemporary auto shop platform featuring numerous enhancements over our prior shop management program. Cons There are still some features that lag behind our previous shop management program, and some features need improvement. Switched from [Stock Sync](https://www.capterra.com/p/174977/Stock-Sync/) Stocktrac was discontinued and we had to chose another vendor. Review Source JR Jaime R. Owner Automotive Used the software for: Less than 6 months ### "Happy with Autoleap" January 28, 2025 5.0 Great experience No issues so far with the product Pros How simple it is to use and time saving to create estimates and invoices Cons Price for the Pro version could be cheaper. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap more affordable and best Value for your Money Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Better product and time saving for estimates and invoicing. Review Source PE Paul E. owner Automotive Used the software for: Less than 6 months ### "Business partners" November 10, 2024 5.0 Very pleasant, easy and comforting. The company is here to help grow your business. Pros I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product Cons This software takes some getting used to. Review Source Response from AutoLeap November 29, 2024 Thank you for the positive review, Paul! We're thrilled to hear that you've found our team to be friendly and professional, and that our software is already making your operations smoother and more efficient. We understand that getting used to new software can be a big step, and we're here every step of the way to ensure it's a seamless transition. We're excited to continue supporting your business's growth with AutoLeap! JY Jacob Y. Owner Automotive Used the software for: Less than 6 months ### "Definitely recommend AutoLeap" February 13, 2025 5.0 I really enjoy using AutoLeap and the integrations they provide with other softwares. Very well made software. Pros AutoLeap is a very well organized auto repair software that gets everything in one place so you don't have to waste time between different softwares, I am a mobile mechanic and highly recommend. Cons Not cheap, but I still believe you get your money's worth. Review Source AR Ashlee R. Office Manager Automotive Used the software for: Less than 6 months ### "I highly recommend AutoLeap " March 16, 2025 5.0 Pros AutoLeap is easy to use and very user friendly. Cons I have not enjoyed some of the financial side of things and the inventory requirements. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were making Quickbooks Point of Sale work and switched because we finally found something worth trying. Point of Sale is obviously not set up for automotive repair work. Review Source HS Hanson S. Manager Automotive Used the software for: Less than 6 months ### "Service Manager's Review on AutoLeap" November 28, 2024 5.0 So far it has been great. The communication between the front office and the back shop has never been more streamlined. Tracking metrics have never been easier. It also a big plus when the team is always open for feedback. Pros Compared to our old system, it was like a breath of fresh air. UI was intuitive and easy to learn. On boarding with them was a breeze (especially with their support team). Shoutout to \[sensitive content hidden\]! Cons Like all new things, getting used to the new system took a bit of time but with the help of the support team it became lest of a daunting task. Review Source Response from AutoLeap December 17, 2024 Thank you for the 5-star review! We’re thrilled to hear that AutoLeap feels like a breath of fresh air compared to your old system. It’s great to know you’re enjoying the intuitive interface and that our support team made onboarding a breeze. We’re here to keep making your experience seamless—just let us know if you need anything! RR Richard R. Owner Automotive Used the software for: Less than 6 months ### "Auto leap for the win " December 5, 2024 5.0 So far excellent. I’m still a newb. Every question I had they answered and their customer support is excellent. Pros Not gonna lie. It’s the staff and their patience with a not so computer savvy customer. Cons I can’t complain yet. It’s still new to me. But give me time lmao. Just kidding Switched from [Bay-Master](https://www.capterra.com/p/77735/Bay-masteR/) New integrations that didn’t fit my needs Review Source Response from AutoLeap December 17, 2024 Thank you for the 5-star review! We really appreciate your kind words about our staff and their patience. We’re here to support all customers, regardless of their tech-savviness, and we’re glad we could make your experience smooth and hassle-free. If you have any more questions or need further assistance, we’re always just a call or message away! TC Taylor C. Assitant to the Lube Tech Automotive Used the software for: Less than 6 months ### "Autoleap Review" December 5, 2024 5.0 Very thorough. I got what I needed and I had people from Autoleap helping me stay on track to get it done. Pros The personalized and responsive service. Cons Nothing really, everything went well honestly. Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing AutoLeap The customer service reviews from other users Review Source Response from AutoLeap December 17, 2024 Thank you for the 5-star review! We’re so glad to hear that you’ve experienced personalized and responsive service with AutoLeap. Providing the best support for our customers is always a top priority, and we’re here to ensure your experience continues to be smooth and efficient.