# Medsender Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Medsender Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more. Source: https://www.capterra.com/p/215989/Medsender --- # Medsender Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Medsender ## What is Medsender? Turn Admin Overload Into More Scheduled Patients. Automate the scheduling of patient appointments based on availability, patient preference, and urgency of care. Medsender AI can detect cell phone numbers to text patients inviting them to schedule over the phone or click a link to schedule online, increasing scheduling volume by 15%. Built for healthcare, backed by experts so your team can move faster, charts are ready before the visit, and revenue doesn’t fall behind. ## What is Medsender used for? [Document Management](https://www.capterra.com/document-management-software/)[File Sharing](https://www.capterra.com/file-sharing-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Medsender alternatives Highest Rated [4.9 (174)](https://www.capterra.com/p/158671/Digify/reviews/) Starting price $140.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (353)](https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (40)](https://www.capterra.com/p/152879/Onehub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Document Storage 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system File Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Search/Filter 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Secure Data Storage 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Medsender 75 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Data is backed up automatically to prevent data loss Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Add customized logos and colors to align with company branding Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Electronic signing method that validates the authenticity and integrity of a digital document Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Review and analyze existing information across documents Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Assemble applications and processes by dragging over and arranging pre-built components Create, edit, preview, and send faxes electronically Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Send and receive emails by electronic fax Convert data into a code for security Receive faxes directly in the email account Convert files to a different format Create, save, and store files Recover lost, deleted, or damaged files Public or private sharing of digital files such as documents, audio/video, images, and more Send/receive faxes through fax over IP connection Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Compliant with HIPAA, which sets standards for sensitive patient data protection Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Ability to recognize printed or written text within digital images or scanned documents Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Helps control, track and monitor printing processes Files and folders are updated in real-time when changes/edits are made Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Attach digital tags to documents and assets for identification, search, or monitoring purposes Edit text as needed Set up connections to third-party platforms to improve business processes Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Computer-based system that allows users to send and receive voice messages Control system access and/or deliverability for applications and email addresses Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.9 (15) Free Trial [View pricing plan details](https://www.capterra.com/p/215989/Medsender/pricing/) AI Fax Automation $299.00 Flat Rate,Per Month It includes: - Fill and Sign Documents - AI labeling - Automated AI-powered fax processing - Automated scanning, labeling, sorting and routing - Automated chart updates or creation - EMR/EHR integration - Hands-on training - Live chat, email and phone support - Expert-led installation and onboarding AI Referral Automation $549.00 Flat Rate,Per Month It includes: - Automated AI-powered referral management - Automated appointment scheduling - Automated chart updates or creation - Automated referral status reporting - EMR/EHR integration - Expert-led installation and onboarding - Live chat, email and phone support AI Call Automation $2,249 Flat Rate,Per Month It includes: - Automated, 24/7 AI call automation - Automatically handles patient Q&A - Automated appointment scheduling - Automated chart updates or creation - Automated detailed call reporting - EMR/EHR integration - Expert-led installation and onboarding - Hands-on training - Live chat, email and phone support Value for money 4.9 (15) 4.9 Based on 15 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ WebPT](https://www.capterra.com/p/92920/WebPT/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/)[ CareCloud](https://www.capterra.com/p/113010/CareCloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (15) 5.0 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(14) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kit M. President Medical Practice ### "Great product for a small practice! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2024 Overwhelmingly positive. The platform is extremely user friendly, with robust features and excellent customer service. Pros Excellent customer service, robust features and interfaces with my EHR platform provider, Tebra/Kareo. Cons No cons that I can think of. I have been very pleased. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Bethany S. Physician Medical Practice ### "Medsender is worth it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2021 Very professional and meets a need for my small solo business. Pros Being able to access my faxes anywhere I am is priceless. I am able to fill out documents and upload quickly and send via fax without wasting paper or too much time. Cons I don't like having to put a birthdate in for all the patients. I organize my faxes by date sent, not birthdate. I guess it makes sense, but I don't link it with an EHR. Switched from [eFax](https://www.capterra.com/p/174254/eFax/) Cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2021 Hi Bethany, Thanks for the feedback, glad to hear that having Medsender is priceless! We just wanted to let you know that the birthdate is an optional field and you do not need to provide it DP Danielle P. Practice Manager/ RN Health, Wellness and Fitness ### "Safe, Reliable, Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2021 Medsender made our business run much smoother than we imagined. We were a new business having issues with our fax machine. This saved so much time and allowed all employees to access from anywhere. With a typical fax system you must physically be present to view the faxes. This allows easy viewing and patient safety being HIPPA compliant. Pros We love medsender in our practice because it is easy and reliable. We can access it anywhere so we never miss important documents. Cons There are no cons however we do sometimes miss the physical papers. Alternatives considered [OpenText Fax](https://www.capterra.com/p/210392/OpenText-RightFax-Fax-Server/) Reasons for choosing Medsender Medsender seemed to be the best fit for our practice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS KRISTI S. Office Manager Medical Practice ### "Medsender" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2021 Pros This product is so easy to use. It is very helpful to just print to medsender, the document is uploaded and ready to email, or fax. It definitely save us time. Cons There are a few issues on the home page that might make it easier/faster to determine what we are viewing. However, the medsender time is quick to respond to suggestions and usually implement them asap. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Cyn W. PLMFT Mental Health Care ### "Game changer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 11, 2021 Pros So much value in this product. Much more efficient than other fax/doc sending options. Saves time and money, without sacrificing quality. Cons I’m not sure if there is a mobile app yet, but that would be the only “wish list” item I have for the app. It’s very easy to simply access from the web browser, though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR KAREN R. Administrative Manager Medical Devices ### "Medsender fax solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2021 Faxes in and out have been pretty seamless. Less issues that our company we had previously purchased Pros We had used another efax program. We had many issues with quality of fax- sent and recieved. There was not any support, if you did call for help it was a very large hassle to get to a person and most of the time they didn't know what the issue was and left you hanging for an answer for days. Medsender custom support is very efficient, and quick to respond. We love that they are integrated with our EMR - this is a great benefit Medsender is continuing looking for ways that they can improve the program. I look forward to hearing what is new and am looking forward to some new updated they are working on in the very near future. Cons Not much of negatives. Probably just having the logout time shorter. It seems like we have to log into our session so many times a day, as it has a 30 minute time out. It would be great if it was extended a bit. Archive option on our sent files. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Doede D. Owner/Osteopathic Family Physician Medical Practice ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2021 We use Medsender as e-fax and document management right with our EHR, and use it daily. Pros Intuitive and simple. \[SENSITIVE CONTENT HIDDEN\] both have been great to work with, and are interested in making their product better and even more useable with logical features for my and other's business(es). Cons Few features missing, or could be improved upon, but the company is very willing to hear suggestions. Switched from [Updox](https://www.capterra.com/p/147554/Updox/) Integration with Kareo. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Laura S. physician Hospital & Health Care ### "Great HIPAA compliant paper free faxing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2021 Pros Does everything I need. Simple to use. Reasonably intuitive Cons It has on a few occassions sent a completely blacked out version of the document I uploaded to send Reasons for choosing Medsender Pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kiki R. IT Manager Medical Devices ### "MedSender rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2021 Prompt support. Easy to use. Quick install. Excellent training. Pros HIPPA Compliant solution! We also like that it shows when a fax was viewed by the recipient and that we can easily remove access to a fax. Cons Deployment for multiple departments that only want to see "their" incoming faxes has been problematic. We are still trying to resolve the issues. Reasons for choosing Medsender Cost, Value and ability to handle "unlimited" incoming faxes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2021 Hi Kiki, Glad to hear you are enjoying Medsender! Our team has released an update that addresses the challenges you were having with multiple departments. Let us know if there is anything else we can do to improve DM Daniel M. Physician Medical Practice ### "HIPAA Compliant Fax & Email at the lowest price you'll see" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2021 My biggest problem was how to send Superbills to clients in a HIPAA compliant way. This has helped be become completely paperless. This also replaced my other, very expensive, online fax service & Medsender is just as good at a fraction of the price. Pros Being able to send HIPAA compliant emails has now made my office entirely paperless! Cons I haven't had any real issues with this product. It's pretty simple to use & does what I need it to do. Switched from [Updox](https://www.capterra.com/p/147554/Updox/) Pricing mainly, and Updox doesn't do HIPAA compliant email either. Alternatives considered [Sfax](https://www.capterra.com/p/110372/FaxAgent/) Reasons for choosing Medsender Medsender was cheaper, had a better interface, integrated with the EMR, and you can send HIPAA compliant emails. It was a no-brainer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/215989/Medsender/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)