# HOA Start Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HOA Start the right HOA solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215897/HOA-Start/reviews --- HOA Start 4.9 (87) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HOA Start Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SW Scott W Communications Committee WebmasterCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “The other great bonus is providing the ability for our homeowners to make online payments (ACH or Credit Card) via the Stripe integration with very small ACH service fees.“ April 29, 2024 AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Right now, the only options are “Approved” or “Rejected,” which isn’t enough for real-time updates or follow-through.“ June 2, 2025 AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “There’s still room for improvement, especially in the maintenance request tracking and photo preview features, but even with those limitations, it’s been a major upgrade from what we were using before.“ June 2, 2025 KR Kathy R Website Committee ChairpersonExecutive Office, 2 - 10 employeesUsed the software for: More than 2 years. “That it's not FREE - ha ha.... never would expect something this good to be free. “ August 14, 2025 SW Scott W Communications Committee WebmasterCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “We are in a smaller community of 80 homes, but we wanted advanced features like: Member database, Secured Member Portal, Member Directory, Ability for Online Payments, Events & Calendars, Email Blasts, Document Repository, Robust Admin Functionality, OOTB & Custom Forms and pricing packages that would fit our needs. “ April 29, 2024 Oscar d Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.“ January 14, 2023 SW Scott W Communications Committee WebmasterCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “The Professional plan has all of the functionality our HOA needs as this plan is feature rich with the many different features available to tailor to our community.“ April 29, 2024 jL jb L HOA Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The household data import/upload has been a little complex, but the big one for use was the inability to delete it (as an admin) and start over.“ January 11, 2023 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sally M. Board Member Accounting Used the software for: 1-2 years ### "Highly Recommend" February 2, 2025 5.0 Pros The platform is very user friendly. We are using this for our community and the residents love it. Also, HOA Start has a great team that quickly responds to any questions. Cons I can't think of anything I do not like. Review Source Response from HOA Start February 4, 2025 Thank you kindly, for the support Sally! We appreciate you more than you know. BH Ben H. President Non-Profit Organization Management Used the software for: 1-2 years ### "HOA Start - Our HOA Website Experience" May 2, 2025 5.0 HOA Start allows us to have a clean and effective website for our community. They make the website easy to navigate and keep community engagement flowing. Pros HOA Start has implemented an easy way for our community to have an engaging website for all members to participate in. Cons No large concerns from the company. They have been easy to be in contact with and have solved any issues we have had in a quick and effective manner. Alternatives considered [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Reason for choosing HOA Start The website allowed a cleaner and concise format for the community to be involved in and interact with. Review Source Response from HOA Start May 6, 2025 We wholeheartedly appreciate these kind words, Ben! We so look forward to working with you! TH TERRY H. Board of Director Accounting Used the software for: Less than 6 months ### "Product Not Working as Promised" January 5, 2024 3.0 If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues. Pros It looks to be a very good product when it is working. Cons Some of the critical functions are not working and I find the support needs better support from the client. Review Source HL Harry L. Board Vice President Real Estate Used the software for: 1-2 years ### "Great Value for a Co-Op or HOA" March 28, 2025 5.0 Very good customer service and help getting started. Pros Great value and feature set for the price. I also like the simplicity and ease of use of this this software. Once you learn it, it's very easy navigate and use as an admin. Very accessible software for elderly population. Cons The cloud drive could be better at searching all folders instead of just one at a time. Or uploading multiple folders at a time. Could use better iOS and android app integration for things like messaging to get notifications. With that said, still a great value. Alternatives considered [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing HOA Start Price and ease of use. Also this product doesn't feel like it's so much for Property Managers as it is for a Community Board Review Source Response from HOA Start April 3, 2025 We sincerely thank you for the kind words, Harry. We're working night and day while shooting for the stars; but it's only possible with partners like yourself. Thank you for your confidence and feedback! MT Michelle T. Board members Non-Profit Organization Management Used the software for: 6-12 months ### "New Self-managed HOA Up & Running " April 3, 2025 5.0 Overall, I am pleased with the website and its functionality. Pros Easy startup and first-class technical support. Cons Could be a little more flexible with some design options. They are always working on making the application more responsive. Alternatives considered [HOAWorks](https://www.capterra.com/p/10001487/HOAWorks/) Reason for choosing HOA Start Industry rating and user support were superior to other companies Review Source Response from HOA Start April 7, 2025 Michelle, what can we say but thank you! We look forward to serving you, and again thank you for your trust in us! MB Maria B. Secretary Civic & Social Organization Used the software for: Less than 6 months ### "Great HOAStart" March 3, 2025 5.0 It's been a great experience to date. The staff was extremely helpful throughout the process. Pros It looks great, is easy to use and has a lot of functionality needed to manage our HOA. We had a successful election and the use the one time charges has been a game changer. Cons Unlike other websites it's formatted for you so you have to work within those parameters. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing HOA Start It was easy to use and looked great. It was less expensive than the others. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) We needed something specific to HOA management. Review Source Response from HOA Start March 5, 2025 We appreciate the kind words, Maria! Reviews like this help shape our future development. We're laser-focused on being the best provider in the industry, and it's customer like yourself that help us get there! JP James P. Treasurer Real Estate Used the software for: Less than 6 months ### "Great Product and Customer Service!" November 26, 2024 5.0 I am a stickler for good customer service and response time. HOA Start has been excellent in those areas. Especially when they weren't understanding my questions clearly they responded quickly to get me an answer. Overall I would give them 5 out of 5 stars. Their product is excellent and I look forward to future enhancements as our needs grow. We are using the Professional version which provides all the features we currently need for our small HOA. Pros From the start the customer service and onboarding team have been very responsive and helpful. Starting with a zoom meeting, and allowing use of a test site prior to committing it was a very quick and easy decision to purchase their product. After purchasing an annual contract we received an onboarding menu that lead me thru the steps to going live. Having experience with setting up websites previously I still appreciated the guidance provided thru the onboarding process and became aware of new features and how to navigate them. Cons I can't think of any negative aspects, maybe some improvements could be made in the editing processes in the website editor but nothing I would consider a negative. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[Enumerate](https://www.capterra.com/p/38478/Enumerate/)[Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/) Reason for choosing HOA Start I liked the look of the finished product and ease of use while experimenting with the test site. The full featured test site is not available from most of the others. Many have demos but don't allow you to test the actual product. Review Source Response from HOA Start December 3, 2024 This stellar review is very much appreciated, James! We try so hard to deliver the best product, user experience and customer service in the industry. It keeps us up at night, we think about it so often. Thank you for noticing, and know we'll keep raising the bar for our customers! CD Carol D. Admin Accounting Used the software for: Less than 6 months ### "A definite must have for you HOA community" May 5, 2025 5.0 Excellent so far. Hoping the upgrades come through as promised. Onboarding is with you every step of the way and continues for the life of the contract. Pros The ease of use, document repository and customer support. Website is easy to use and offers many different templates to give your site a built by a professional look. Cons Still many features "in the works". Bulk emailing needs serious upgrades to include templates and delay sending options. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) To obtain an all inclusive site with document respository. Review Source Response from HOA Start May 6, 2025 We thank you for the kind words, Carol. And yes, many great upgrades to the product are ont he way! WG Wendy G. Board Member Real Estate Used the software for: 1-2 years ### "Great HOA site software that has thought of everything!" January 15, 2025 5.0 Our experience with HOA Start has been very positive, and they continue to add new features to the software as they get feedback from their users. Pros Our community has been using HOA Start for about two years and have been very happy with the software and service. The templates are tailored to HOAs, and building our site was easy - they have thought of everything an HOA needs so you don't need to build it from scratch. The site is visually very nice and professional looking. The support team is very helpful and responds quickly to questions or problems. Cons There has been nothing negative about HOA Start. There have been some "wish lists" for additional features, which the support team takes seriously, has worked on, and, in many cases, delivered. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing HOA Start Tailored to HOA communities making it much easier to build the site. Review Source Response from HOA Start January 16, 2025 You're making us blush, Wendy! Thank you for the honest feedback, and taking the time to review our platform and team. We'll keep plugging away! TS Terrence S. Web Developer - HOA board member Facilities Services Used the software for: 1-2 years ### "HOA Start - Clear winner for our AOA needs" April 17, 2025 5.0 We've been using HOAstart.com for well over 3 years for our AOA community here on Maui, and it has truly been a game-changer. After extensive research to find a platform that could meet the unique needs of our association, HOAstart stood out as the clear winner—and they’ve delivered on every level. Pros The platform provides a reliable and user-friendly space for document storage, online forms, scheduling, and community communication. It’s helped streamline our operations and made it much easier to keep everyone in our AOA community informed and engaged. Cons Document sorting could be better. I'd the ability to search and sort documents like you'd have in ms explorer Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) Reason for choosing HOA Start Cost less and easy to use. Document handling and form generation Review Source Response from HOA Start April 21, 2025 Thank you for taking the time to provide your feedback to our team! We strive to make sure we're upholding our end of the bargain in this equation, and we'll always make sure we do right by the customer. SS Sheron S. Finance Committee Non-Profit Organization Management Used the software for: Less than 6 months ### "Great small HOA software at the right orice" July 8, 2024 5.0 This small but mighty starter package was perfect for our small (96 unit) HOA. We transitioned to self management and our Finance Committee chair took this on as her personal project working with our fantastic customer service rep, \[sensitive content hidden\], to get us up and running. They are open to hearing suggestions as to how to improve their service and have made us feel part of the team. Hands down, the best customer service experience ever! Worth the money. All tutorials on YouTube and \[sensitive content hidden\] has been Uber patient with our start up questions, needs. Don’t care for the Stripe part of it, but our own fault since we didn’t link with Quickbooks. Learn from our mistakes there. Would love to see more robust reporting or some additional data options, but again, they are totally open to hearing that and forwarding it to the developers. Pros Customer service is the bomb! Particularly, \[sensitive content hidden\]. So patient, so helpful, a true advocate for our HOA with the developers. The best. Cons Lack of robust reporting. Could develop better drop down options and more inclusive data on their reporting. But open to hearing suggestions. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing HOA Start Ease of use and pricing. Made for beginners and small HOA Review Source Response from HOA Start July 15, 2024 We really appreciate the time you took to let us know how we're doing! We keep developing, and we'll be rolling out some features over the next 6-9 months that should be up your alley. Thanks again for being such a valued customer! SW Scott W. Product Owner Automotive Used the software for: Less than 6 months ### "HOA Start - Easy to Create & Administer our HOA Website with Outstanding Customer Support" December 16, 2022 5.0 As our HOA administrator, I was really surprised how easy it was to get our website configured and 'live' so quickly. I was able to use our existing domain name which was a plus too. Feedback from our homeowners has been overwhelmingly positive where they love the modern look/feel, graphics, ease of use, access to our HOA documents, Contact Us page and how great the website looks on their mobile devices. Your product is great and Customer Support (\[SENSITIVE CONTENT\]) is amazing as mentioned before. Pros The ability to quickly and easily configure our HOA website is where this product shines. Our HOA is on the Starter package, yet this is feature rich with the ability to manage our members, post and expose HOA documents, ACH payments, calendars and the flexibility to create additional webpages as needed. The modern user experience provides our HOA a fresh new look. The fast response from our Onboarding Support Specialist, \[SENSITIVE CONTENT\], is amazing! He was able to provide some great technical work-arounds for me to create some very nice web pages. I looked closely at the other competition before choosing HOA Start in terms of functionality for the price for our HOA since we are a smaller community. It was a no brainer that HOA Start was the clear Leader in terms of their Web Designs with the features, ease of use and support! Cons Because HOA Start is so feature-rich and everything is configurable, there is alot of functionality in this product. I am an IT professional where I needed to reach out to the Support team for clarification on a couple items, like the Households feature for example. Two things that can be improved: 1) making HOA Start mobile enabled (not just viewing website on mobile device), 2) email blast as part of the Starter package. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[PayHOA](https://www.capterra.com/p/146693/PayHOA/)[HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start I liked the features and look/feel that HOA Start offered. Pricing was also a consideration as we are a smaller community. Review Source Response from HOA Start December 19, 2022 You really may not know how rewarding a review like this is, but we want to assure you that we're thankful and proud to receive it. Our Specialists work hard for our clients on every plan purchased, regardless of size. It goes without saying that it's an easy job when the client comes in ready to succeed. Thank you again for the feedback, and we look forward to working with you! MH Matt H. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "User Friendly" February 9, 2024 5.0 It has been a great experience using HOA Start. \[sensitive content hidden\] has been a great asset when needing help, extremely responsive and follows through with any questions or needs. I appreciate the quick response time overall. Pros User Friendly Easy to train team members Easy for our members to use Has great customers service and extremely responsive Cons Website struggles to talk to QuickBooks, Boardroom feature is different that how it was originally explained to us. Switched from [HOAWorks](https://www.capterra.com/p/10001487/HOAWorks/) Not what we were looking for in website design. Review Source Response from HOA Start February 12, 2024 Thank you for taking a moment to tell us how we’re doing! We appreciate that our software and services give your organization the flexibility needed to manage the membership. We’ll keep working hard to improve the software to make life seamless, so you can spend less time managing and more doing the things you love! MW Mark W. Mgr Real Estate Used the software for: 6-12 months ### "Outstanding Team and Product" May 29, 2025 5.0 Every member of the team went over the top to ensure our product was the best it could be. We introduced Stripe for member assessment payments and the team worked with us to get that established as well. Pros Whole team was responsive and worked with us to get our site loaded and functional. Jazmin and rest of client service team not only worked with us but also completed activities and offered suggestions to make our community website the best it could be. Cons Great value for money as well! Really nothing to note. They continued to work with us after the rollout. Review Source Response from HOA Start June 2, 2025 Thank you so kindly, Mark! We really appreciate the feedback and look forward to serving your association! JB John B. President Online Media Used the software for: 6-12 months ### "Great Support for a Novice User" February 6, 2025 5.0 Pros I've had multiple opportunities to work with \[sensitive content hidden\] and each time she has provided me outstanding assistance and support as I learn how to use HOA start. Cons I'm not sure if it is my inexperience or the platform, but I need the home page to be a little more interactive. Review Source Response from HOA Start February 7, 2025 We sincerely thank you for the feedback, John. We're always working hard to provide the absolute best experience for our customers and we're certainly happy you've seen those efforts! CC Curt C. Chief Website Guru Real Estate Used the software for: Less than 6 months ### "EXCELLENT HOA Platform! " October 18, 2024 5.0 Customer service, tech support...quite frankly has been OUTSTANDING! From the very start everyone on the HOA Start team has been cheerfully responsive and helpful. Pros The platform is relatively easy to navigate for most of our residents. Chock-full simple to access information. Especially helpful and easy to view is our community calendar, our birthdays calendar and our events calendar! Cons Admins need to be quite tech savvy but that's ok. In our case, we are a 55+ retirement community so there are relatively few residents who are tech savvy. We're lucky to have a few new residents who can manage the software! Review Source Response from HOA Start October 24, 2024 We appreciate the kind and honest review, Curt! Thank you for the feedback, and please know we are constantly working to make the service and product better. We look forward to working together through this partnership! DM DENNIS M. SITE MANAGER Real Estate Used the software for: 1-2 years ### "EVALUATION OF HOASTART" March 9, 2024 5.0 VERY POSITIVE. OUR MEMBERS OFTEN COMMENTED HOW GOOD THE SITE LOOKED AND THE INFORMATION IT PROVIDED FOR EVENTS AND ACTIVITIES Pros SETUP WAS VERY FAST. IT WAS UP AND OPERATIONAL IN ONE DAY. Cons COLLECTION FEES FOR CREDIT CARD AND ACH PAYMENTS Reason for choosing HOA Start EASE OF SETUP AND STRONGER FEATURES. ONCE IN USE, THE SUPPORT WAS VERY QUICK. Review Source Response from HOA Start March 13, 2024 We sincerely appreciate you taking the time to tell us how we're doing! When we work with customers like yourself, we never really work a day in our life... because you just make it fun. We'll put this feedback to work, so we can make our product and processes even better. RW Rob W. POA Board Member Recreational Facilities and Services Used the software for: 6-12 months ### "This software simply works" January 15, 2023 4.0 My team and I agree that our experience was much better than expected. Each of us on the team has an IT background and therefore experienced with various software product upgrades or replacements. The implementation coordination was excellent. \[SENSITIVE CONTENT\], our coordinator, was able to quickly identify our needs and help guide us through implementation. Always offering best-paths, she was expert at explaining options and the trade-offs that we'd see. That point alone emphasizes why I learned as much as I did as opposed to simply following recommendations from a manual or a coordinator who might not be engaged. The HOA Start process and procedure work flow provided us with clear steps to success. Pros The website management and configuration features are not only equal to all of the more expensive products; but it exceeds them in many cases. As a career software developer, I know pain points for users. Good/great products work hard to ease that burden. Work flows, communications, mass-editing...these things matter. We found a great product. Cons As a board member on our POA, I would like to have more reporting for my members, especially statistically. In the future, I'd consider adding canned reports that would satisfy the number crunchers. Reason for choosing HOA Start 1) Modern, well designed pages to use2) Ease of implementation and ongoing maintenance3) Features for our users4) Cost Review Source Response from HOA Start January 17, 2023 Submissions like these shed light on where we're doing well, and guide us on how we can improve. We sincerely appreciate our customers, as they are the forefront of our product. Thank you tremendously for the kind review, and for selecting us as your provider! We look forward to the relationship. JH Joel H. President Non-Profit Organization Management Used the software for: 6-12 months ### "A solid choice for homeowner associations." June 28, 2023 5.0 Overall, we are very satisfied with our first year's experience with HOA Start. They make a great additon to our team. Pros HOA Start provides web hosting and website building tools to create a unique landing place where homeowners can communicate with the board and with others, request Architectural Committee review of exterior home improvements, view important HOA documents and learn about the Arlington community and the town's amenities. Support from HOA Start during setup as well as with ongoing questions is quick, straight forward and always helpful. The company continues to add new features to enable our board to do it job better. Cons The tagging system allowing database segmentation to enable commmunication with portions of our HOA's population is cumbersome. Streamlining this feature to enable a quick way to communicate wwith residents on a single street, for example, would be helpful. Reason for choosing HOA Start Economics, simplicity of use, solid interface and the ability to customize options. Review Source Response from HOA Start June 29, 2023 We truly appreciate you taking the time to provide honest feedback on your experience with our software, and the team. This allows us to keep our finger on the pulse of the users, and see where we can get better. Thank you for trusting us with the project, and your confidence in our abilities. JM Josh M. Owner Entertainment Used the software for: 1-2 years ### " The best website builder and customer facing software by a long shot" June 14, 2023 5.0 HOA Start has their own modern, mobile friendly website builder. Other competitors in the industry were expecting us to use Weebly or Wordpress as an afterthought, and there’s no integration. Their custom forms creator allows us to have unlimited forms for collecting member data. Sending email/texts straight to my members from 2 click approach is fast and efficient. Pros Their Onboard Specialists are included in the cost of the annual software. \[sensitive content hidden\] was excellent during our build. No setup fee and she spent a lot of time with us. Their training is how you do it. Also, being able to collect money for events and monthly dues for vendors has stopped us from having to chase people down. Cons We’d love to see some AI built into this software that would allow us to intelligently respond to member requests, and handle some approval process. Reason for choosing HOA Start We knew we had to get off of managing members through excel sheets and Facebook. Being able to collect dues online was a major motivation. Review Source Response from HOA Start June 15, 2023 Thank you for taking the time to tell us how we're doing. It's feedback like this that get's us streamlined and focused on continuing our mission to be the ultimate provider in this industry. We started this company with the customer and user experience as the most crucial piece of the puzzle. We're committed and we appreciate your trust in us to deliver. KS Kate S. Chair, Communications Committee Non-Profit Organization Management Used the software for: 6-12 months ### "HOA Website" June 29, 2023 5.0 Pros As the new chair of my HOA Communications Committee, it was my job to help bring our 55+ community's website into the 21st Century. After an exhaustive search, I found HOA Start and couldn't be happier. The site is beautiful, intuitive, interactive, budget friendly and so easy to build and navigate. We were assigned our very own Support Rep and \[sensitive content hidden\] has been amazing - so helpful and supportive. Our community is very proud of our new website and we are getting engagement from residents who swore they would never use a website. We can keep members only content private, while still being able to let prospective residents know how great our community is! Communicating with our residents has never been easier. I wish I could give HOA more than 5 stars! Cons Some of the add ons are a bit pricey for us but the included functions are superb! Review Source Response from HOA Start June 30, 2023 We couldn't be more thankful for honest feedback like this. We value every review we get, because it's in that moment we're able to see how the Customer Journey played out. In this case, seems it was a great ride, and that's what we strive for with every project. We again thank you for taking the time to help us understand what we're doing right, and where we can get better. EB Edward B. HOA Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Modern DIY website for any homeowners association." January 10, 2023 5.0 Our old website was useless. People are engaged in the HOA Start website. We had an event that we charged outsiders to attend. We used the event capabilities to set up the event online and the credit card capabilities to charge people. Would have been a nightmare without the website to assist here. Pros It's easy to use, administer and change. Also, it's newer than most of it's competitors out there. Most others I found were 15-20 years old and they looked it. HOA Start is fairly new (a couple years old) and thus state of the art for the industry. Also, we maintain it ourselves as opposed to relying on the website company. therefore, changes happen in hours and are exactly what we want them to be. We control it. Cons It wasn't as feature rich as some of the others initially when we got it, but what it has now is plenty for what we need now. Reason for choosing HOA Start The rest were 15-20 year old products. HOA Start was the only one we found out there that was built from the ground up with the newer technologies of today. Review Source Response from HOA Start January 11, 2023 We appreciate the vote of confidence! You did an excellent job explaining what we're about, and what inspired us to develop this software just a few years back. Our focus is to continue to develop useful, modern features, with an keen eye on customer support and pride in service. We're laser focused to do better for you and all of our clients. Thank you again for taking the time to help spread the word. KM Kim M. Volunteer Government Relations Used the software for: 2+ years ### "Real Customer Service" February 11, 2023 5.0 Amazing - the Sales representatives, the Developers, the Billing department - all are friendly, helpful and super responsive. Pros HOA Start had the most incredible customer service. I volunteered to take over the website for my HOA and they helped make it easy. From a domain name transfer to customizing my website to my unique needs - HOA Start has been there for me. Cons I would still like to see the Rental Page easier to change and update Reason for choosing HOA Start Responsiveness Review Source Response from HOA Start February 13, 2023 It's a great start of the week when you wake up to see a glowing review like this. These are so appreciated, and welcomed. You'll see a repetitive theme looking through the responses from our company over all these reviews... it's about the customer. We know our product delivers and we'll continue to improve upon it, but customer service is a responsibility we take very seriously. Thank you again for taking the time to tell us how we're doing! SA Scott A. Vice President Oil & Energy Used the software for: 6-12 months ### "Easy to use, fast startup, great support" January 13, 2023 5.0 Our previous website went offline unexpectedly, without notice or warning. We needed to get something up and running very fast, this was the perfect solution. Pros It is incredibly easy to use. I work with software, so I tend to be a bit critical with GUIs and end user ease of use. This software has been incredibly easy to setup, is user friendly to both administrators and end users. Cons The export/import feature doesn't seem to be quite right, I'm losing some data upon import and currently working with support on the issues. Admittedly, it may be user error but haven't been able to figure this one out. Reason for choosing HOA Start Reputation, ease of use, cost, functionality Review Source Response from HOA Start September 20, 2023 We surely do appreciate the feedback you have taken the time to give us on this product and service. We're busy building new tools, functions and features we hope will make you proud. It's clients like you that help us forge the path, and we again thank you. PD Phillipa D. Association Manager Management Consulting Used the software for: Less than 6 months ### "We are loving HOA Start" March 16, 2023 4.0 Benefits are huge - HOA start will allow us to eliminate many other platforms and have everything managed in one place Pros Working with HOA support made the transfer so smooth. The features are easy to understand and use. This platform is going to really allow us to communicate and build community for our members Cons There are some features I would like to see added: Being able to say why a date is blocked out for an amenity. Having the ability to click a box to add an Amenity Reservation to the community calendar. Being able to set up the Events Registration on the 3rd Monday of the month or every Monday with an end date. Being able to take ACH payments without a fee. A less expensive Newsletter option Reason for choosing HOA Start I really like the look and how easy it would be to ask questions and make changes Review Source Response from HOA Start March 17, 2023 It's always wonderful to end your week with a heartfelt review like this. These are extremely appreciated. You'll see a common message looking through the responses from our company over all these reviews... it's about the customer. We know our product delivers and we'll continue to improve upon it, but customer service is a responsibility we take very seriously. Thank you again for taking the time to tell us how we're doing! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.