# InMyTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InMyTeam the right Home Care solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215860/InMyTeam/reviews --- InMyTeam 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of InMyTeam Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews IA Iris A IntakeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently.“ February 16, 2026 BC Beatriz C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning.“ October 1, 2025 AH Amaya H Administrative AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It is an amazing upgrade from paper charting and manual billing/invoicing for our clinical staff and billing staff.“ February 6, 2026 TL Tonia L Business Development ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Some security features, which are still good, but caused some issues in the beginning especially the QR code to clock inbeing out of range.“ November 11, 2025 CB Cecelia B Operations SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Being able to delete mass amounts of shifts at once comes in handy as some caregivers need weeks off for things.“ February 16, 2026 AC Antonette C Patient Care CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much.“ February 6, 2026 TL Tonia L Business Development ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The abilities it provides for the company to manage, easier and the clear documents and data collection.“ November 11, 2025 JQ Justine Mark Q Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “What I least like is that it logs out immediately, disrupting my work and causing frequent frustration.“ February 5, 2026 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Myrna M. Office Mananager - Clearwater Office Hospital & Health Care Used the software for: 1-2 years ### "A schedulers opinion" February 5, 2026 4.0 I welcome it. It is not too complex. We have our operations manager that works with IMT to update system to fit our needs for maximum use. Pros With In My Team we are able to put the services under one scheduled visit. You can also schedule recertifications every 60 days in advance for a long period of times. It is also great for payroll accuracy. Cons I don’t like that the episodes that we are in for each patient is not easily visible. Originally we could not upload the care plans under care plans but since then, IMT has made it to where it is now possible. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) It was mostly due to Cost and efficiency. Review Source Response from InMyTeam February 10, 2026 Thanks, Myrna, for your review. Cheers RMF Roxie Mae F. Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Streamlining Work Made Easier" February 6, 2026 4.0 Overall, my experience with IMT has been positive. The platform is easy to navigate and has greatly helped streamline our workflows, improve coordination, and keeps everyone aligned with updates and changes. Pros IMT is super easy to use and keeps everything organized in one place. Communication is seamless, the support team is quick and reliable, and the regular update makes it easy to stay aligned on top of things Cons One limitation is the lack of a.built in feature to track authorizations based on visits used. Having this functionality would make it easier to monitor utilization and manage authorizations more efficiently. Review Source CM Carrie M. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Care Team Leesburg" February 5, 2026 1.0 Not impressed have had many "challenges". Staff is still able to clock in out even when not in a window Pros Schedules roll over easy to move visit from one day to another. Not enough to fill box requirements. Cons To many to list. Keep being told good question will get back to you but dont. Cant add e/o to master schedule. Cant be notified when field staff send message. Reports i need. Focuss seems more medicare and we are not a medicare co. Review Source Response from InMyTeam February 10, 2026 Hi Carrie, I'm sorry about your experience. We tried several times to reach you, but got no response. We would love to have a constructive conversation. Best Regards MH Melanie H. Front Desk Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Stronger Together A Focused Platform for Purposeful Team Growth" February 16, 2026 5.0 When teams are active, the environment can feel motivating and encouraging. My experience has been very good; I haven't had any problems with the application. Pros It centers around the idea of having a team people who actively support your goals, growth, or challenges. That shifts the dynamic from passive scrolling to active encouragement. Cons I honestly can't find anything wrong with it. The biggest drawback is that the experience depends heavily on how active your team is. If engagement drops, the platform can quickly feel quiet or stagnant. Unlike large social networks where there’s always content flowing, InMyTeam’s smaller-circle model means momentum is fragile. Review Source DR Denisse R. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great and Easy to use " February 5, 2026 5.0 Pros How easy the whole process is , it really makes it simple , I have a positive experience using this healthcare system. Cons I did not like that at the beginning I could not print a full schedule. The system meets basic operational needs however there are areas that require improvement. Review Source Response from InMyTeam February 10, 2026 Hi Denisse, Thanks for your feedback. We are going to look into the Schedule printing. Best SD Scarlett D. Provider Relations Hospital & Health Care Used the software for: 6-12 months ### "Great Platform " February 17, 2026 5.0 I have had a good experience with InMyTeam, it is user friendly. I like that it updates frequently to fix bugs. Pros It has great customer support. When we do need help, In my team has personel who is patient, goes with me step by step and ensures i understand. They have great availibility as well. Cons Sometimes it does lag taking a while to update any changes im trying to save. I do have to refresh the page often as real time updates dont appear by itself. Review Source JR Jessica R. Intake coordinator medical records Hospital & Health Care Used the software for: 6-12 months ### "Intake coordinator " February 5, 2026 5.0 My overall experience is to the max I enjoy using this user friendly easy to access system to the Max Pros Compared to the old System we had my words are wow this system is soooo much easier and I really love it Cons They only down fall is is the patient had 2 different services like private pay need to add another chart Review Source Response from InMyTeam February 10, 2026 Thanks, Jessica, for your kind review. We will keep working hard for all our clients. AP Ashlee P. Payroll and Benefits Specialist Hospital & Health Care Used the software for: 6-12 months ### "Honest review" February 16, 2026 4.0 Overall, it has been a good experience, especially after all of the issues we were experiencing were resolved (eg: duplicate shifts populating). Pros I like that there is a platform available to view and obtain all patient information for various reasons, whether it's for payroll or missed shift reporting. Cons Whenever InMyTeam has an update, the platform runs very slowly. This can make things difficult, especially when trying to process payroll. Review Source JJA Jessa Joemarie A. AP Specialist Hospital & Health Care Used the software for: 6-12 months ### "Great work and Approchable Team" February 5, 2026 5.0 Great and the teams are always there incase for querries ans follow up question. They are patient and kind as well. Pros I like how proactive the inmy team support especially when asking some question and verification for querries Cons None at all since the app itself is always improving and giving it best for the best of end user and the agency. Review Source MM Malena M. Compliance Coordinator Human Resources Used the software for: 6-12 months ### "InMyTeam Teammm" February 5, 2026 5.0 My overall experience has been great. I love the system and how easy it is to navigate throughout the features. Pros I like the help center and how quick it is to get someone to help me with what ever question I have. Cons Sometimes communication can be a bit slow, but everyone is always willing to help once we connect and help. Review Source AM Anibal M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Complete and Affordable" November 10, 2022 4.0 The customer service is great. They really care about helping the client. Specially with startups, they always try go go above and beyond to make sure you are up and running. Pros Coordination Plus (safe lots of time when trying to cover a shift last minute)On-line applicant tracking (very unique )Customizable automations Cons The Dashboards could use some improvement Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing InMyTeam Better Price, they have the Coordination and on-line application features that the other software do not have. Review Source SR SISSY R. Billing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "OFFICE MANAGER BILLING" April 1, 2024 5.0 Pros BILLING IS MUCH EASIER. I DONT HAVE TO GO BACK AND FORTH Cons NONE. IMT HAS IMPROVE THE LAGING IN THE SYSTEM. THEY ARE CONTINUING TO UPDATE THE SYSTEM Review Source Response from InMyTeam May 9, 2025 Thanks Sissi, Your review means the world to us. Cheers MF Maritza F. Medical Collector Financial Services Used the software for: 2+ years ### "It's really helpfully." October 1, 2025 5.0 Pros COSTUMER SUPPORT EXCELLEN, FRIENDLY, HELPFULLY Cons ummm I really love the system and the team support. I think the unbill process could be best. ... Review Source BC Beatriz C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Efficient and Reliable Team Management Tool" October 1, 2025 5.0 Overall, my experience with InMyTeam has been very positive. It has streamlined our operations, reduced errors in scheduling and billing, and made team communication much smoother. Even with minor limitations, the benefits far outweigh them. It’s a solid platform that truly supports day-to-day management. Pros What I liked most about InMyTeam is how easy it is to manage scheduling, payroll, and billing in one place. The platform is user-friendly, and the automation features save me a lot of time. Customer support is also responsive and helpful whenever I have questions. Cons Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning. It would also be nice to have more customization options for reports Review Source ED Enrique D. VP Hospital & Health Care Used the software for: 6-12 months ### " \[sensitive content hidden\] / Support " May 8, 2025 5.0 \[sensitive content hidden\] has been incredibly helpful with our billing, and scheduling process Pros The support team and availability of forms Cons There is nothing I can think of at the moment Review Source Response from InMyTeam May 9, 2025 Thanks, Enrique, for this amazing review. We always pay attention. Have a blessed weekend. NA Ngweh A. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Service Satisfaction" February 14, 2025 5.0 Overall my experience has been great. I would recommend these services to any home care agency. Pros The efficiency and ease with which information is processed. Cons The web site is sometimes slow. Sometimes my employees find it hard to reach certain areas. Review Source Response from InMyTeam May 9, 2025 Thanks Ngweh, I appreciate your honesty. Cheers. CR CLAUDIA R. ACCOUNT RECEIVABLES Hospital & Health Care Used the software for: 6-12 months ### " Easy Software " February 10, 2025 5.0 software very easy to follow it has everything well organized easy to follow Pros organization you guys are a plus application is easy Cons no complain everything is clear and understandable Review Source Response from InMyTeam May 9, 2025 Thanks Claudia, Great Review. Have a great day. EC Elizabeth C. Field Nurse Hospital & Health Care Used the software for: Less than 6 months ### "Lean documenting ptocess" February 25, 2025 4.0 Easy to access programs and understand overall. Pros It’s lean, it’s fast, it’s easy to work with. Cons I would prefer to have more patient info on his sheet (like his age) Review Source Response from InMyTeam May 9, 2025 Thanks, Elizabeth, for your review, and also thanks for the advice. We are working hard to improve all the Nursing forms. HF Hilda F. ADM Hospital & Health Care Used the software for: Less than 6 months ### "Great costumer service " September 29, 2025 5.0 Ours company has a Great experience so far with the program . We are happy with the results and we are looking forward to working with the program team. Pros I personally think that the Costumer service is the strongest part of the In My Team . I have a great experience with \[sensitive content hidden\]. Cons Training is the most important part of a program I personally believe in this area the company to improve Review Source MM Mirelys M. HOME HEALTH Hospital & Health Care Used the software for: 1-2 years ### "excellent service" September 8, 2023 5.0 Day to day scheduling, patient profile, billing. Pros The website is very easy to use yet if i have any problems, when i call customer service they are always helpful and ready to solve and guide through any problem Cons i have not encountered a bad experience with in my team. always very satisfied with the service Review Source Response from InMyTeam May 9, 2025 Thanks Mirelys, I appreciate your feedback. Cheers. YC Yulierki C. Patient Coordinator Hospital & Health Care Used the software for: 2+ years ### "Quality of the program" January 18, 2023 5.0 Pros The quality of the program. We can improve the quality of our work. Cons everything is ok for me. I feel comfortable working with this program. Review Source Response from InMyTeam May 9, 2025 Thanks Yulierki, I appreciate your honesty. Thanks NF Niria F. HHA Hospital & Health Care Used the software for: 2+ years ### "New experiencies" October 29, 2022 3.0 Pros I don't have much interest in this application since it should be faster without so many questions, you don't have time for that. Cons The image of the icon is different and very accurate, the rest is very long. Review Source Response from InMyTeam November 1, 2022 Hi Niria, We are preparing a new version of our App designed specially for HHAs and CNAs, hope you like it. YA Yaneysis A. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent software" October 28, 2022 5.0 Excellent experience, excellent customer service. Pros Design and functionality, easy search, excellent reporting. Cons I like everything, it's wonderful, great, fantastic. Review Source Response from InMyTeam May 9, 2025 Thanks, Yaneysis, for your kind review. Cheers DC Diana C. Quallity Assurance Hospital & Health Care Used the software for: 6-12 months ### "I think it's a good application to work" January 20, 2023 3.0 I think it's a good app Pros It is very easy to use on a day-to-day basis Cons I would like you to have more options in the fact of putting activate and deactivate Review Source Response from InMyTeam May 9, 2025 Hi Diana, Thanks for your Review. I would love to know more about what do you mean by activated " and / deactivated. Thanks EM Elaine M. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "Love it!" July 19, 2023 5.0 I haven't fully used it since we are in the hiring process. However, up until now it's been great! Pros The team! The ease of the software! The forms and application incorporated with the system. Cons The added $6 fee for credit card transactions that was not told in the beginning. Reason for choosing InMyTeam The price and the options on the software. Review Source Response from InMyTeam May 9, 2025 Hi Elaine, Sorry for not disclosing that we have a CC fee for subscription transactions. Please call us to set up ACH and avoid that fee. Cheers Talk to a Capterra advisor for free and get results within 15 minutes.