--- title: "Ultatel Cloud Business Phone System Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ultatel Cloud Business Phone System the right Cloud Communication Platform solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Ultatel Cloud Business Phone System 4.7 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Ultatel Cloud Business Phone System Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews DC David C Director and VPElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 1-2 years. “The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention.“ January 8, 2025 JD Justin D Systems AdministratorInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “The integration with teams just doesn't work all that well.“ June 7, 2022 AT Algertha T Special Projects IT Analyst IIGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “The best features of this company are the superior customer service and technical expertise of their staff.“ March 19, 2024 LM Laura M Director of AdministrationNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service. If I make a request, they are incredibly fast to reply and take immediate action. And every single interaction with a customer service or technical rep has been a delight.“ September 27, 2022 MS Melissa S HR ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “I love the way UltaTel seamlessly integrates with Microsoft Teams.“ January 24, 2023 ## Showing most helpful reviews Showing 1-25 of 41 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Project Manager Used the software for: Less than 1 year ### "MS Teams Direct Routing" January 9, 2023 4.0 Pros Need only one Desktop apps or Mobile apps for phone/meeting/sharing file/chat/etc Cons SMS needs to add UT-SMS and hard to use it for me. Review Source Jill K. Office Manager Used the software for: Less than 1 year ### "Over all good expertise start to use " October 27, 2022 5.0 Pros The integration with Microsoft Teams along with the price and promise of services it what sold me on switching providers to ULTATEL. ULTATEL was fantastic at communication and follow through during the setup and implementation. We have had a couple of times where we have needed support and it has always been handed quickly and professionally with quick solutions. Cons The default settings should be updated for phone groups to continue to ring everyone even if someone is set to out of the office Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) The integration with Microsoft Teams along with the price and promise of services Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reasons for choosing Ultatel Cloud Business Phone System The price and personal service given during the sales process Review Source Systems Administrator Used the software for: Less than 1 year ### "Okay" June 9, 2022 3.0 Overall the customer support has been great. The onboarding was fantastic. Pros I have access to set things up myself. Customer support is really good. Cons The integration with teams just doesn't work all that well. Review Source CEO Used the software for: 3-5 years ### "ULTATEL Review - Reliable and affordable service" June 30, 2022 5.0 Service is reliable, feature-rich, and affordable in comparison to other service providers. Pros We moved to ULTATEL in December 2019, just before the pandemic and it was a very good move at the right time. ULTATEL helped us in making sure all our remote workers have no issue communicating with our customers and vendors as if they were in the office. We also like the reliability of the service with no downtime in these last 2 and half years. their customer service is great, if we need any change or reconfiguration of anything in the system, they are always available and quick to do the changes for us. Cons so far everything went smooth, nothing really missing Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Ultatel Cloud Business Phone System ULTATEL plans have more features than the competitors at a lower price plus their customer service is rated better. Review Source Director of Administration Used the software for: Less than 1 year ### "Great system, amazing customer service!!" September 29, 2022 5.0 Beforehand, I was dreading a phone system change, but my experience with Ultatel has been amazing! I wish we had changed to them sooner. The system works exactly as we had hoped. The admin software lets me manage things to the extent that I'd like. The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service. If I make a request, they are incredibly fast to reply and take immediate action. And every single interaction with a customer service or technical rep has been a delight. I don't know what they do for training, but I wish I could bottle it up! Pros The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like. Cons All I can think of is that the smartphone app is not quite as clear with sound quality as talking directly on my phone Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) We wanted to transition to VoIP and had heard good things about Yealink systems Review Source Lead Designer Used the software for: Less than 1 year ### "Incredible Value and Customer Support" May 13, 2022 5.0 I am very happy with my purchase, the support I receive, and the company as a whole. I don't have much else to say but it really is a great product for the price, I've used Grasshopper before, and it was way worse and more expensive... Pros I love all the features that are included for the price. If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me. Cons For what I need, I have encountered no issues or something that I dislike. Switched from Terrible customer service and too many problems. Alternatives considered [Dialpad Connect](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing Ultatel Cloud Business Phone System The price was better, and they assured me that they had better support. Review Source Development Director Used the software for: Less than 1 year ### "Amazing Customer Service" November 20, 2023 4.0 Overall we have been very happy with the service. Pros Set up was quickly done by them. Excellent Customer Service and very quick response time. Easy learning curve and were able to get up and running without much stress. Cons Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) call delays, dropped calls, technical support is unable to answer questions. Review Source controller Used the software for: Less than 1 year ### "Ultatel is a great service and excellent customer service" October 17, 2022 5.0 Overall experience has been great! Pros The customer service is second to none! They are responsive immediately to all of my concerns and whenever there has been a glitch, they have corrected it immediately! The follow through and follow up is excellent as well. Cons The features of the phone are a little different from our previous phones, so that took some adjusting for our team, there were some software tweaks that have needed to happen to get everyone on my team to a good user point. Switched from [OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/) The pricing was getting out of control and the ability to work from other locations (soft phone app) was never an option. Review Source Director of IT Used the software for: Less than 1 year ### "Simple to Use, Easy to Manage" October 27, 2022 5.0 Vastly superior maintenance and management over the on-site system we had previously. It's much easier to add and move lines vs the old non-sip system, and most months I spend no time at all thinking about the phone system. Pros Rolling out the system was very painless. They did all the hard work, and I just had to tell them what names and extensions to use. Phones come pre-assigned, and reassigning them is a simple email. Cons The desktop and mobile software isn't as polished as it could be. The windows client loses connection after a while and needs to be restarted to continue working. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) Reasons for choosing Ultatel Cloud Business Phone System Easier management, better price, fewer unnecessary features. Review Source IT Director Used the software for: Less than 1 year ### "Dorsey Trailer Ultatel Review" March 27, 2024 4.0 Great service, great support, great price! We love it! Pros All the feature we need and want for a much better price! Cons So far, there has not been anything I dislike about Ultatel service. Switched from [One Talk](https://www.capterra.com/p/268546/One-Talk/) Verizon was too expensive with no feature options. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reasons for choosing Ultatel Cloud Business Phone System More features, 99% uptime guaranteed, better price. Review Source Receptionist Used the software for: 1-3 years ### "excellent product. Customer service is great." December 15, 2022 5.0 Ultatel service and produts work well for our business. Pros Integration was easy. The customer service is excellent and the products work good for our business. Cons Integration was easy. The product works well. Review Source Managing partner Used the software for: 3-5 years ### "Excellent " June 24, 2022 5.0 Pros Very practical and easy to use it’s gives me the all I need it for my company and my employee. Cons Nothing. I don’t think I expect anything more from the phone system I have right now. Review Source Administrator Used the software for: 3-5 years ### "Consumer Review" May 27, 2022 5.0 Pros Excellent phone and fax service and even better customer service! Cons Everything about the software is great. Review Source Manager Used the software for: 3-5 years ### "Simple and cost effective" November 18, 2022 5.0 Pros Great customer support and a good price point. Cons It's a pretty simple program but could use upgrading. Review Source Project consultant Used the software for: Less than 1 year ### "Great communications system at an affordable rate " October 27, 2025 5.0 Pros The implementation was guided and easy. The support is fabulous, and the cost is reasonable. They saved us from our previously used company. Cons I don't have any complaints about Ultatel. Any time there is an issue, support responds very quickly to resolve it. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) The other system was not meeting our needs, as calls were constantly dropping and support was nonexistent. Review Source Response from Ultatel October 27, 2025 Thank you for your review. We appreciate your kind words on our support, and we will continue to be there if you ever need us! Director and VP Used the software for: 1-3 years ### "They absolutely do what they promise to do." January 9, 2025 5.0 We take our VoIP service for granted; they are that good. Pros The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention. Neither of the problems impacted our ability to use the system, so the true score compared to a POTS was really 100%. Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable. It is a pleasure doing business with this company. Cons They never have called me on my birthday. Review Source Project Manager Used the software for: 1-3 years ### "Great Service! Great Support! Great System! " December 10, 2024 5.0 Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable. Pros Easy to use and excellent customer service. Cons I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports. Switched from The vendor was overpriced and we were not happy with the service. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Lumen5](https://www.capterra.com/p/167719/Lumen5/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing Ultatel Cloud Business Phone System We were happy with the pricing and they had the ability to integrate with our existing polycom and cisco phones. We were also told that there would be some additional features coming in reference to call centers that we would be interested in learning about. Review Source Head of Workspace Technology Used the software for: 1-3 years ### "Awesome Service and Support" January 9, 2025 5.0 Pros Service and Support is excellent. No complaint's. Cons nothing. I haven't had any issues since we started. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing Ultatel Cloud Business Phone System Support was excellent and they had a very good overall rating Review Source Patient Care Coordinator Supervisor Used the software for: 1-3 years ### "Review from AIM " October 24, 2024 5.0 Our salesperson,\[sensitive content hidden\], was great! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear! He was also a huge help with getting us out of our old phone contract.\[sensitive content hidden\], our onboarding team leader, was wonderful too! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend!! Pros How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too! Cons Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Not happy with the Comcast, the price or the product. Limited features for the price we were paying. Turnaround time for anything with Comcast was not quick. Review Source Director of Information Technology Used the software for: 3-5 years ### "Very happy we chose ULTATEL!" February 9, 2024 5.0 Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution! Pros The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs. Cons No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response. Switched from [Converge](https://www.capterra.com/p/252110/Converge/) We were in test mode with another cloud solution for about a year and the solution still was not working correctly. Reasons for choosing Ultatel Cloud Business Phone System The ULTATEL system offered many features with the ability to be very flexible. Review Source CEO Used the software for: Less than 1 year ### "The Disappointing Tel All about Ultatel" March 19, 2024 2.0 The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER! Pros The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE. Cons Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) More Features with Ultatel, we were excited until we found out how much its actually costing us with the unreliability of the service. Reasons for choosing Ultatel Cloud Business Phone System The dashboards and reporting are phenomenal. If it were more reliable, we would absolutely be with them for a long time. It is a shame they just cant get it to work reliably. Review Source Operations Manager Operations Manager Used the software for: 1-3 years ### "Best VOIP system!" June 12, 2023 5.0 We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients. Pros We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!! Cons Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues. Switched from [TELUS Retail Execution](https://www.capterra.com/p/162233/AFS-Retail-Execution/) It was hard to transfer calls, we couldn't use the phone system remotely and we were ready for a new platform! We also had issues with our fax machine and decided it was time to move to an online platform. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reasons for choosing Ultatel Cloud Business Phone System Ultatel tell was able to meet all of our business needs at a great price. We have a our phone system, we can text, we have the online fax. It was super easy to integrate and we have all the fancy bells and whistles :)! Review Source Response from Ultatel June 12, 2023 Thank you for your wonderful review and for highlighting our commitment to reliability and ease of use! Zac A. Head of SEO Used the software for: Less than 1 year ### "Premium Cloud Phone System With Mid-Market Prices" November 3, 2022 5.0 So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider. Pros Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road. Cons To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) The quality of the service provided by RingCentral has been declining for the last couple of years. We had huge issues with their mobile apps becoming slow or unresponsive, even on high-end devices, and also using a lot of battery. On top of that, their support was absolutely useless, just pointing us to generic FAQ pages, and never really diving deeper on the issues we are facing. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing Ultatel Cloud Business Phone System We didn't moved forward with Skype because we felt we would be facing the same support issues. And then, between Nextiva and ULTATEL, we decided to go with ULTATEL because their sales team and process was much better, explaining the product and offering a demo. Review Source Helpdesk Technician Used the software for: 3-5 years ### "The last Business Phone System you'll ever need!" May 17, 2022 5.0 Amazing. Each business requirement has been met with acceptance and success. We can always count on Ultatel for our needs. Pros The integration into our system was very easy to accomplish thanks to the expert team at Ultatel. Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business. The product in itself is amazing, allowing us to provide critical features such as Cloud PBX, IVR and call routing, as well as new features we did not know were available such as call recording, efaxes and SMS texting within MS Teams! Cons No complaints, fully satisfied with the software Review Source IT Used the software for: Less than 1 year ### "Great Experiance" October 28, 2022 5.0 With Ultatel Cloud Business Phone System we can give admin permissions to users to only see their calls or manager to see only a specific department call history and reports. It is a great addition to what we have been looking to get from Ultatel, we can run reports and have calls recorded for training or reviews. We are able to assess how many calls are answered, by whom at what time we should have more employees answering the calls and which days are busy for us. These reports allow us to work on our work schedule to accommodate the needs of our customers. Pros We use TEAMS with the Ultatel VoIP service, and this was very important implementation for us as we already have been using TEAMS for other services. The onboarding preparation, transition and implementation was very smooth, and the support team has guided us all the way with 24/7 responses on all of our requests. Great customer service! Cons We really were looking forward to having international phone lines with VoIP and using TEAMS as a phone and Ultatel did so for us! We did want to have WhatsApp integration for all main lines and Ultatel provide a work around to use whatsapp on the computer. We wish we can have text messaging to all phone numbers that call us. Overall, this is the best service we can find to help us with TEAMS integration and WhatsApp. We are very happy with the service, and we strongly recommend them as a reliable and competent partner for your business needs. Switched from Ultatel offers more features and integration with TEAMS. Ultatel customer service is way more responsive and always available to help us. 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