# GoTab POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoTab POS the right Bar POS solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215393/GoTab-POS/reviews --- GoTab POS 4.7 (53) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoTab POS Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service.“ December 18, 2025 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career!“ April 25, 2025 KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Restaurants I’ve recommended it to have seen improved order accuracy, better guest flow, and increased comfort with digital ordering—especially in environments where speed and flexibility matter.“ December 18, 2025 AG Aaron G CROFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Mostly a negative for full service restaurants who sell little alcohol“ December 18, 2025 KS Kim S Marketing ManagerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I’ve successfully recommended GoTab to a variety of concepts, and it consistently performs well in high-volume, fast-casual, brewery, and hybrid service environments.“ December 18, 2025 AA Andre A PresidentFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals.“ April 25, 2025 Allie H FounderInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “GoTab POS is one of those restaurant tech providers that truly gets the space that they're serving.“ December 18, 2025 JO Jordana O Director of CommunicationsRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “Can be difficult with a large team.“ January 27, 2025 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily V. Director of Strategic Partnerships Food & Beverages Used the software for: 1-2 years ### "We love GoTab!" December 18, 2025 5.0 GoTab is amazing to work with. Always supportive and responsive. They are a great fit for our tech stack. Pros We love GoTab! They are so user-friendly, the support is amazing, and the integrations they offer are awesome! Cons I have no cons of working with GoTab. They are supportive, consistent, and we love the relationship we have built. Review Source KS Kim S. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "A Flexible, Guest-First POS That Delivers Real Operational Results" December 18, 2025 5.0 Overall, my experience with GoTab POS has been very positive. As a consultant, I appreciate technology that is practical, adaptable, and scalable, and GoTab checks all three boxes. Restaurants I’ve recommended it to have seen improved order accuracy, better guest flow, and increased comfort with digital ordering—especially in environments where speed and flexibility matter. GoTab has proven to be a reliable solution that supports both operational efficiency and a modern guest experience, which is why I continue to confidently recommend it. Pros What I value most about GoTab is its flexibility and guest-first design. From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service. I’ve successfully recommended GoTab to a variety of concepts, and it consistently performs well in high-volume, fast-casual, brewery, and hybrid service environments. The platform integrates smoothly into existing operations without forcing operators to completely rethink their concept, which is a major win. Cons Like any robust system, there is a learning curve during initial setup, particularly when operators want to take full advantage of its customization options. That said, this is less a flaw and more a reality of a powerful platform—once configured properly, the system runs efficiently and delivers long-term value. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) GoTab excels at meeting guests where they are—mobile QR ordering, table ordering, self-service, or counter service—all without requiring guests to download an app. This flexibility helps increase check frequency and guest satisfaction. Review Source AA Andre A. President Food & Beverages Used the software for: Less than 6 months ### "Stay away from GoTab if you work with UberEats, DoorDash, GrubHub etc…" April 25, 2025 1.0 One of the worst experience in my 40 years carrer, I have worked with so many pos system, anyway if you are integrated with UberEats, DoorDash etc… do not switch to GoTab they incapable of switching accounts over. We have been planning this for several months and a week later it’s still not working at 100% We lost a week of sales out of cloud kitchen, without counting the complaints, cancelled orders, bad reviews and unnecessary stress, the switch was a big mistake, go with the pros instead like Toast or Square even if it’s a bit more expensive. It’s obvious they are inexperienced, they cannot onboard a menu and pictures for you, be prepared to do it yourself and good luck! We know more then what they do now going through this process, how many of you know that GrubHub only accept changes in integrations on Tuesdays only? How many of you knew that DoorDash needs 5 days to unlink from previous integration in order to accept (Stream) their integration partner? Nobody of course unless you are in that particular line of business, this is why my conclusion is they are all clueless, not trained properly, not professionals. The las thing I will point out is the way the tickets are printing are a big mess, they are crowded, font is too big, they are unreadable, the name of the guest is hidden in the middle of so much unnecessary wording, when I asked if they could clean the way the tickets look like I was told by a \[sensitive content hidden\] this will be up the development team and could take month, meaning nothing will change. I wish I could post pictures here but if anyone wants pictures feel free to contact me, this is the most ridiculous thing I have seen in my career! This is my story, they failed us miserably and nobody can fix issues, we learned everything the hard way, hopefully this will help someone out there. Pros The Epson printers, the graphics on the screen, not bad colors Cons Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I had no choice we are operating in a shared kitchen building or cloud kitchen, decision made by the management, cheaper product but not happy with the whole onboarding (\* days) with 6 months of prior talks, emails, calls Review Source AT Amber T. Director of Operations Food & Beverages Used the software for: 1-2 years ### "Food Hall loves GoTab" January 9, 2026 5.0 GoTab is a great POS system that has worked well with our food hall to ensure a efficient guest experience Pros The support teams are very helpful and timely. Menu Management and reporting are easy to obtain and read. Overall, a great system to use for a multi operator food hall. Cons The printer connections require and onboarding specialist to connect them all. This becomes an issue if they are not available during a busy shift. Just requires some planning. The layout of the ordering platform for 20+ restaurants in one place is a little challenging. Alternatives considered [Spot-On](https://www.capterra.com/p/10022670/Spot-On/) Reason for choosing GoTab POS The customer service at GoTab was better, and more user friendly Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Needed Multi vendor ordering and pay out options Review Source VR Verified Reviewer owner Hospitality Used the software for: 6-12 months ### "GoTab - a no brainer w/ Tripleseat!!" December 19, 2025 5.0 It has been wonderful. Amazing for the brewery space, my team feels supported and I have all the insight I need. It works seemlessly with Tripleseat too which is huge as events are a major driver here Pros Amazing sales experience. Incredible support and a best in class POS. Speed and efficiency, labor savings, the self service guest tabs! Cons Still trying to find something! It truly has been an amazing experience. I always reccomend our neighbors to try! Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Terrible support, too expensive, Gotab came in MUCH better Review Source AG Aaron G. CRO Food & Beverages Used the software for: 1-2 years ### "Best POS for Breweries, Cideries, etc" December 18, 2025 5.0 Pros The easiest to use and most flexible POS system for small breweries. Very straightforward, but flexible, and helps manage a bar and food without the expense or needless complexity of some older systems Cons If you're heavily leveraged toward food, there are some more robust options out there. Mostly a negative for full service restaurants who sell little alcohol Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) Ease of use, pricing, and ongoing development / support Review Source Response from GoTab December 22, 2025 Thank you for the thoughtful and balanced feedback—we really appreciate it. While GoTab is absolutely easy to adopt for small and growing breweries, we also want to clarify that the platform is actively used by some of the largest and most operationally complex breweries in the U.S., including Stone Brewing, Other Half Brewing, and Altstadt Brewery. These operators run highly sophisticated environments with multiple service models—ranging from counter service and QR ordering to full-service dining, events, and high-volume beer halls—all within a single location. GoTab was designed to scale across that entire spectrum. Our flexibility allows breweries to start simple and layer in food, service complexity, and additional revenue streams over time without switching systems or taking on unnecessary overhead. Breweries that balance alcohol, food, events, and guest experience often find GoTab uniquely well suited to their needs. MO Mark O. Owner Wine and Spirits Used the software for: 2+ years ### "Best Value & Innovative" February 6, 2025 5.0 I really appreciate that this platform has evolved and continues to add value-add features. Our previous POS "went dark" and started changing more for the service, which just didn't make any sense. GoTab consistently releases new features and I look forward each time to what new options I can have to engage my customers. Pros Flexible platform has been able to expand and adapt to our changing needs as a business. Cons Transition to a new payment processor when we first onboarded was really rough, but the team has since made operational changes to correct this and we no longer have any issues. Documentation on some new features can be lacking, leaving to a feeling that there are unused elements of the capabilities (e.g. new memberships) Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Gotab had the customizable features we were looking for in the F&D industry while still offering very reasonable processing charges. Switched from [Arryved](https://www.capterra.com/p/200641/Arryved/) Arryved was a great beginner option for us as they offered bare bones processing that met our needs for the best price. It looked like a school project that was turned into a business. Despite the excellent customer service, the lack of functionality and lack of feature development combined with new additional features directly contradicting the value of the product led us to explore other options. Review Source SG Sue G. CEO Hospitality Used the software for: 1-2 years ### "Best value for F&B growth" December 18, 2025 5.0 Awesome team to work with. Responsive to any request, question and always engaged with finding ways to be flexible with customer needs Pros Easy to use, increasing F&B revenue while enabling service personnel to focus on the customer experience Cons Needs more integration with major brands but other than that a really great opportunity for the industry Review Source Response from GoTab December 22, 2025 Thank you for the thoughtful review and for calling out both the revenue impact and the way our team shows up as a partner—we truly appreciate it. We also hear your feedback around integrations. That’s exactly why GoTab was built with an open API at its core. This approach allows us and our partners to build new integrations quickly and flexibly, without being limited by a closed ecosystem. It’s what enables us to move fast, adapt to customer needs, and continuously expand the platform alongside the brands and tools operators already rely on. We’re excited to keep growing our integration ecosystem and working closely with partners to bring even more value to the industry. TE Timothy E. National Sales Hospitality Used the software for: 1-2 years ### "Go Tab for the Win!" December 18, 2025 5.0 Its been a great experience and I recommend them to every client. It has been everything that I would want in a POS partner. Pros I like GoTab's commitment to continued development of the software and hardware solutions. They engaged with us to make upgrades to our software and provide customers with an unmatched experience. Cons There seemed to be some growing pains with integrations. But they respond quickly and seem to really want to make problems turn into solutions. Review Source MW Mark W. Solutions Restaurants Used the software for: 6-12 months ### "Foodhall POS" December 18, 2025 5.0 Fantastic support, real operators supporting every step of the way. Incredibly useful and good product. Pros Fantastic for food markets. We're able to setup this up so that guests can order from multiple vendors at once on the same digital order. Excellent API to connect to and allows tools like Tenzo for reporting to connect seamlessly Cons No major cons, great onboarding team and support. Nothing that comes to mind on what they could have done better Review Source JS Josh S. Owner Food & Beverages Used the software for: 6-12 months ### "Amazing Team, Amazing Service, Amazing Product" January 9, 2024 5.0 Phenomenal. GoTab has taken a huge potential business headache and made it easy to operate and understand. Pros GoTab POS integrates perfectly with our self-dispensing equipment and technology. We use RFID wristbands and a credit/debit card to open a customer tab, at which point they use the wristbands to activate the draft system and pour their drinks. The GoTab POS system updates their tab in real-time with the amount of the pour. Recent updates that have addressed insufficient funds payments at the end of a visit have made an already amazing process that much more comfortable on from an owner’s perspective. Cons I have no dislikes - the customer support is top-notch, ALWAYS available when I’m open, and the whole team works tirelessly to make sure you have what you need Reason for choosing GoTab POS Integration with self-pour draft system. Review Source AL Allison L. Director, Hospitality Operations Food & Beverages Used the software for: 2+ years ### "We Love GoTab!" August 16, 2022 5.0 Pros GoTab is highly customizable to suit individual business needs. Depending on staffing levels or events for the day, we can tailor GoTab operations to fit our needs very easily. Unlike most other POS systems, GoTab encourages integrations to make operations streamlined for the business. Their customer service is best in class and they listen to their customers needs/wants. They are constantly innovating and fine tuning features on the POS to meet the business needs of their customers and push the envelope of what a POS has traditionally done. Cons Our biggest challenge is defining and executing a hybrid service model where we can merge traditional service and guest facing QR ordering on their mobile devices. With the release of Easy Tab, it will make it that much smoother for both the servers and the guests to embrace the hybrid service model. Review Source Response from GoTab August 17, 2022 Thank you so much for your feedback! KD Karissa D. General Manager Restaurants Used the software for: 2+ years ### "GT Review" August 22, 2022 4.0 Pros I like the versatility of being able to have guests and/or employees access tabs as well as being able to have access to most manager functionality through my cell phone. I like the ease of being able to add/modify/disable items as well as the ability for guests to message any needs or questions through the concierge feature. Cons My biggest challenge is that with the POS system and/or as a user you are still unable to course items. Review Source Response from GoTab August 23, 2022 Thank you for the feedback. Coursing is currently on our roadmap and we are working to make it available as soon as possible. CB Courtney B. Events & Marketing Manager Hospitality Used the software for: 2+ years ### "Caboose X GoTab" February 12, 2021 5.0 I have not used it as much, but so far it has been easy. Pros I have been using GoTab since about 2016. This product has come a long way with functionality and ease of use since then. I love how customizable and easy it has become. This product makes it so easy to book events for large groups, take orders through a server, or to have a tab for an individual. There is so much you can do with it. Cons I wish we could duplicate products a little easier. Making sure the same items are the same description/photo/etc. can be difficult with a large team. I also hope there is a functionality for weekly report summaries for locations or multiple. Better reporting to break down each category would be nice to have automated as well. (i.e. merchandise inventory/sales of each item across locations/etc.) Review Source JM Jennifer M. Owner Food & Beverages Used the software for: 2+ years ### "GoTab makes room for new revenue streams while building efficiencies on our floor." February 12, 2021 5.0 As a young software company there are occasional glitches in GoTab software but the GoTab team is quick to respond to and solve any issue that arises. We have never seen customer support at this level in any other software product. Pros GoTab allows each guest to have their own POS therefore creating a dramatic increase in revenue potential. GoTab software also has a lot of flexibility built into the product which allows my creative team to build out new revenue streams and pull in a broader market without adding to the complexity of multiple POSs. Cons There is a learning curve for our guests. Review Source MR Matt R. Manager and wine purchaser Food & Beverages Used the software for: 1-2 years ### "Great product " August 10, 2022 5.0 Pros The online support and how easy the software is to use Cons How the add ons for items are displayed just by one unit pricing Review Source Response from GoTab August 22, 2022 Thank you so much for your feedback. IA ILYA A. Owner Hospitality Used the software for: 1-2 years ### "GoTab is great!" February 12, 2021 5.0 GoTab is the best in its class. The customer-facing interface is intuitive and easy to navigate. Back-end manager dashboard is powerful and well-organized. Pros It was easy and fast to install; very customizable. Support is fast and superb. Our customers love using it. Cons I wish they had a full-fledged POS product; but I hear it is coming in 2021. Review Source MJ Mandakh J. server Food & Beverages Used the software for: Less than 6 months ### "It\`s very good system!" October 22, 2022 5.0 Pros This Go tab system is the easiest to use, simple, concise and clear Cons Nothing like that for me. It\`s easy to use now Review Source Response from GoTab October 28, 2022 We really appreciate your feedback. Thanks so much! SB Seth B. VP of System Solutions Restaurants Used the software for: I used a free trial ### "Great New POS Solution for SMB!" December 29, 2025 5.0 We have established a strong partnership thus far. The GoTab team is easy to work with and clearly committed to building a great product for operators. Pros While I have not yet been a direct user of GoTab, all demos and feature reviews we have conducted have yielded great results. They have a strong solution on their hands. What stands out most is how seamless the experience is for operators, particularly in the back of house. The ability to mark items out of stock directly from the kitchen or communicate with customers in real time is a true game changer. Cons Nothing to note so far, as we have not yet had direct hands-on usage. That said, based on everything we have seen, the POS appears to be feature rich, with no gaps identified at this time. Review Source JP Jake P. General Manager Retail Used the software for: Less than 6 months ### "Best POS System " January 2, 2026 5.0 Pros Customer Service has been better than any other system we use. The real time change in pricing or wording with menus is one of the best things. Cons If I was to be picky, I would say the initial learning is tough because it is so in depth, but it doesn't take long to figure it out. Once you do the system allows you to do so many custom things. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing GoTab POS Customer interface is much more user friendly. Review Source Allie H. Founder Information Technology and Services Used the software for: Less than 6 months ### "GoTab is Top Notch" December 18, 2025 5.0 Working as a Partner of GoTab this year has provided me a sense of comfort and stability in knowing that whenever I run across an operator who needs a POS, that there is a solution that can be flexible depending on the operators needs. And their pricing is by far some of the easiest to explain. Pros GoTab POS is one of those restaurant tech providers that truly gets the space that they're serving. Ease of implementation is above industry standard, pricing is reasonable considering the flexibility operators have depending on their use case, and customer support is top notch. They're one of my faves to recommend to operators because they can mold to what your operations need and do it with creativity - rather than most of their competitors who say "this is what we have, take it or leave and oh for xyz it's extra." Cons The only thing I could say that I like the least about GoTab is that they rarely hire - but I wouldn't necessarily say that's a bad thing. I just want them to scale with the industry so that they don't get overwhelmed when the world catches on to their magic. Review Source VR Verified Reviewer Co-Founder Food & Beverages Used the software for: 1-2 years ### "GoTab Review!!" December 18, 2025 5.0 I love using GoTab! When I find a location with GoTab I know it's a simple interaction and experience for me as a customer. Pros The speed of the product, while at Brooklyn Brewery. It communicated the directly to the staff so quick, our beer was delivered in what felt like seconds later. Cons The only con is I do still like a location with a print menu, it adds a charm and fun way for a brand to express themselves. Review Source EC Elle C. Director of Sales Events Services Used the software for: 6-12 months ### "GO Go GoTab!" December 19, 2025 5.0 The Team seems to really care about the Hospitality Industry and supporting their customers and partners Pros Guest-Centric, Order-and-Pay Flexibility GoTab is known for empowering guests to order, re-order, and pay directly from their own devices. This reduces service bottlenecks and increases table turns, all while improving the guest experience. Open, API-Friendly Platform GoTab emphasizes integrations and extensibility. Many operators appreciate that it can work seamlessly with external systems, which is a strong differentiator versus closed-architecture POS systems. Cons The level of customization available means setup requires thoughtful planning upfront; once configured, however, day-to-day operations run smoothly and efficiently. Review Source Kira W. Account Executive Restaurants Used the software for: I used a free trial ### "GoTab and Tripleseat Partnership" December 18, 2025 5.0 From a partnership standpoint, it has been amazing. Our customers are very happy and feel supported. Pros Working with the team at GoTab has been an excellent experience. Our collaboration has helped our mutual customers increase revenue and streamline operations while driving revenue. Robust reporting, ease of use, and incredible value are all features you can expect from this product. Cons It's a complex platform that can be customized to virtually any use case a customer needs. Training is important. Review Source SG Sam G. Director of Operations Food & Beverages Used the software for: 1-2 years ### "Great POS system, ability to work create while having all the normal features of the other POS systems" January 25, 2025 5.0 It's been a good experience as they have set-up up our Food Hall to work the way we want, which is most important. Our model is slightly different and we have been able to work with the team to accomplish our needs. Pros It's ability to innovate and work within our system which is extremely difficult to set-up with 8 different vendors. Cons UI, w could use a little improvement to make it more customer friendly. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) They were able to customize to our needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.