# Page 3 | HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HubSpot Sales Hub the right Lead Management solution for you? Explore 501 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (501) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 3 - Reviews of HubSpot Sales Hub ## Showing most helpful reviews Showing 51-75 of 501 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR Tomi R. Marketing and Sales Advisor Information Technology and Services Used the software for: 2+ years ### "Happy User" August 5, 2024 5.0 I've used HubSpot for years and I'm still very happy with it! With the other Hubs among Sales Hub, HubSpot is the best available tool. Pros The HubSpot Sales Hub is my go-to product for managing my own sales and those of my sales team. The general board view with customizable sales stages (and win probabilities) give a great overview of the sales funnel. The cards shown in the board view can be partly customized too - to show eg. MRR and one-fees that are closely linked to our products. Cons Maintaining the deals in HubSpot (or in any other CRM) still takes effort. The Gmail/email integration helps much to have all emails tracked, but for me at least the CRM doesn't always feel like the part where I handle all client cases - it's a system where I need to track things. Adding Traitspotter (to see client personality insights) changed this quite much already, but it still feels like extra work to enter stuff in CRM. Review Source Jonathan G. Co-Founder, CEO Marketing and Advertising Used the software for: 2+ years ### "Growth Toolkit For Sales" March 12, 2024 5.0 We're happy customers of Hubspot Sales, using them over 5+ years for the business, and over a decade personally through different organizations. There's a lot of training resources even for small business owners looking to streamline their sales team. Pros We've been using Hubspot Sales since it was just a Chrome extension for Google Workspace, and they've done a great job of expanding features. Other companies have tried to enter the space but have either shutdown or killed of sales enablement features. Sales team love HubSpot over SalesForce, and new hires are always happy to learn it's part of our sales tech. Great user interface! Cons Before they had any of the extra features Gmail was the only way to integrate, but that was years ago during their startup phase. Now, it's a powerhouse that lets our team record how we are communicating with our leads. Just wish we had some customization on that front, not everyone uses WhatsApp, but activity happens all over for online businesses. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Overall Hubspot provided more value across all parts of our business operations apart from Sales, and it's done a great job integrating AI lately on the Content Marketing side. Review Source GNS Grace Naneth S. Sales Development Representative Information Technology and Services Used the software for: 1-2 years ### "Hubspot - Your all-in-one CRM solution platform" August 25, 2023 5.0 Having a single platform in performing all my tasks from prospecting, sales pipeline, contact management, daily reports, analysis and all is just beyond what you can get from hubspot. It also has hubspot academy that you can learn so much from. What else can I ask for? Pros What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP. Cons I haven't had any issues with my use of Hubspot. Review Source TH Trevor H. Logistics Sales Respresentative Logistics and Supply Chain Used the software for: 6-12 months ### "Good CRM, Good support team" June 6, 2023 4.0 Overall, happy with Hubspot. We can interact with each other within the CRM as to not step on each others toes. We came from a different CRM and it turned out to be a great choice. Pros I like the ease of the program. It helps me stay on track, I love the daily sales task reminders. The email integration is nice so that I can track emails outside of the CRM as 90%^ of my day-to-day is done through my business email. Lots of good attributes to keep a sales person on task. Cons It can be a little confusing at times when setting a sales flow. There are a lot of steps not required in my industry so they can kind of get jumbled, and dont always relate to the steps that I need to take for freight allocation with new customers. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We had set-up issues and the support team was non-existent at the time so we needed to get something up and running so we made the quick switch. Review Source KB Katie B. Co-owner Retail Used the software for: 2+ years ### "Reasonably-priced and dependable CRM solution for our clothing business" December 4, 2023 5.0 Hubspot has been a huge boon for our sales side. We usually only get two or three hundred contacts a month, and it works great and is reasonably priced for that scale. It gives you the ability to benefit from stuff like pipeline management, automated workflows, and sales sequences which add up to dozens of hours saved each month which has more than justified its costs for us. I'd definitely recommend Hubspot if you're looking to systematize your sales operations and manage everything all form one place. Pros 1\. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually. 2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to. Cons It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot Sales Hub Hubspot had a lot more advanced features especially in terms of CRM-level stuff like a wider range of properties available and better pipeline customization options. And the pricing was also pretty reasonable compared to the other options. Review Source MF Mahmoud F. Associate Payments Banking Used the software for: 2+ years ### "The perfect system for all needs that enables us to accomplish a lot in one place." December 14, 2022 5.0 Hubspot's tremendous capabilities helped us manage all functions in one place, and collaborate more effectively with colleagues as well as clients. Pros I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions. Cons Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike. Review Source Pedro A. Marketing & Growth Ops Internet Used the software for: 2+ years ### "Best CRM for Startups" October 4, 2023 5.0 As a marketing person, this is the best CRM to use. Pros If you are a Startup, hugely recommend using Hubspot.It is a 100% customizable software to your liking without needing third party intervention. You can do everything In House, unlike Salesforce.Using custom Pipelines, properties and workflows, you can really go deeper with your enablement for the pipelines. Cons It could be better in terms of forecasting. That's a thing Salesforce does very well and Hubspot lacks in that department. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is too expensive and also it's not as customizable as hubspot Review Source EP Enrico P. Diretor fundador Marketing and Advertising Used the software for: 6-12 months ### "O Hubspot transformou o meu negócio por completo" April 6, 2023 5.0 O Hubspot transformou minha agência para sempre. Fiz mais e melhores vendas com o Hubspot Sales, com um jeito fácil e intuitivo de criar negócios, entrar em contato com o cliente, enviar orçamentos, etc. Não só gosto do software como sou fã número um e recomendo para todo mundo, mesmo que ainda não tenham um negócio. O software é perfeito e vem evoluindo cada dia mais. Sou impressionado com ele. Pros Facilidade, otimização, integração fácil com telefonia, software all-in-one, sem precisar ficar buscando dados de um software para outro para fazer atendimento, vendas e marketing. Além disso, tem o CRM mais completo que já vi na minha vida, com propriedades infinitas para cada um dos contatos, o que permite que segmentemos nossos clientes melhor e nos faça atendê-los de uma forma mais humana e completa. Cons A única coisa ruim do Hubspot para alguém que tem empresa no Brasil são as cobranças feitas em dólar e não em reais. Apesar de ainda sim o software ser bem acessível mesmo pagando em dólar, com as flutuações da moeda as vezes acaba ficando bem caro. Espero que um dia eles possam cobrar em reais, mas essa seria a única crítica Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HubSpot Sales Hub O Hubspot é de longe o mais completo, pois não só entrega um software de vendas mas também toda uma suite de produtos por um preço muito acessível e justo. Além disso, a telefonia do Hubspot (algo muito importante pra gente) é completa e não tem atritos para integrar com nossos números. Review Source VR Verified Reviewer Directeur commercial et marketing Computer Software Used the software for: 2+ years ### "Assistant commercial indispensable" January 18, 2023 5.0 Hubspot Sales Hub me permet :- d'automatiser toutes les taches à faible valeur ajoutée comme les relances, les estimations de transformations, le nurtering des leads. - de cadrer avec mes collaborateurs leur travail en leur fournissant des guides conversationnel, et balisant tout leur parcours et en leur mettant à disposition toutes les informations et outils sur leur chemin de prospection. - Le closing reste très intuitif, avec soit de la signature numérique ou alors des intégrations vers des outils de signature numérique Pros suivi des leads, transformation des prospects en clients avec un suivi et une automatisation des taches de relance incroyable.C'est devenu le 2eme cerveau des chargés d'affaires et des commerciaux qui peuvent brasser beaucoup plus de leads qu'à la normale. Cons La mise en place des worflows peuvent paraitre assez complexe, mais dès que la logique est maitrisée, tout en découle. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Facilité d'onboarding et possibilités supérieures en tous points. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Brevo](https://www.capterra.com/p/132996/brevo/) Facilité d'onboarding et possibilités supérieures en tous points. Review Source Giovanni O. CTO Program Development Used the software for: 2+ years ### "Um CRM recomendado para equipes de vendas bem estruturadas." June 9, 2023 4.0 Pros Gosto muito da abrangência de customização proporcionada pela ferramenta, possui uma API de fácil manipulação e uma grande gama de integrações para potencializar suas automações e análises.A possibilidade de manter as áreas de marketing e vendas em uma só plataforma com performance satisfatória. Cons Embora a abrangência de customização e capacidade de automações sejam prós, também jogam contra a ferramenta. Recomendo que caso deseje ingressar e iniciar a utilização deste CRM, que tenha em seu time alguém experiente na sua manipulação e configuração e defina exatamente o papel de cada usuário dentro da ferramenta, evitando duplicidade de informações e automações, que podem gerar um custo extra bem grande no fim do mês.Embora venha melhorando nos últimos meses, muitos dos relatórios não são 100% precisos e, como o CRM trabalhar principalmente com os dados atuais, muitas vezes é necessário que o usuário recorra à outras ferramentas para gerar análises mais profunda relacionadas a dados como histórico de movimentações dos negócios ao longo do funil de vendas. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review Source EH Elizabeth H. Solutions Consultant Computer Software Used the software for: 2+ years ### "My Favorite CRM" February 28, 2022 5.0 I first used the Hubspot free version until my company decided to switch from Netsuite to Hubspot for our CRM. I didn't realize how much more Hubspot could do until I had the paid version. I have used 5+ CRMs and Hubspot is by far my favorite. Pros Easy to use. Very intuitive even for the non-technical savvy user. Ability to create custom scheduling links to send to prospects. Ability to integrate with numerous other programs to really streamline your workflow and save you time! Ability to create beautiful email templates. Ability to create links to documents, videos, images, and more to embed into emails. Get open rates, click rates, time viewed, etc. App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact. Easily track sales pipeline on an interactive dashboard. Automatically logs events and emails through linked calendars and email inboxes. Can launch calls from site and app, log type of call, and record the call! Cons I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Review Source PW Paul W. pwooten@planview.com Information Technology and Services Used the software for: 1-2 years ### "HubSpot - If you're using another CRM, check this one out" May 7, 2021 5.0 While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers. Pros While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking. Cons Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed. Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 1-2 years ### "HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"" February 18, 2023 5.0 By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients. Pros Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge. Cons Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes. Review Source AA Ahmad A. Project Engineer Construction Used the software for: 2+ years ### "A unique, low-cost tool for managing everything related to customers, their affairs, and their needs" February 2, 2022 5.0 In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow. Pros You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions. Cons There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style. Review Source AB Audrey B. Marketing strategy manager Computer Software Used the software for: 1-2 years ### "A powerful CRM" December 19, 2022 5.0 Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople. Pros What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects. Cons Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot Sales Hub Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople. Review Source Juan M. Growth Marketer Marketing and Advertising Used the software for: 2+ years ### "The go-to-CRM for startups growing from small to medium fast" August 31, 2021 5.0 Hubspot is a robust CRM that can take SMB sales operations a long way. Keeps things simple and easy to use. For advance sales analytics and marketing automation you may have to look for additional tools. Pros Intuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly. It integrates smoothly with Gmail suite products, and mainstream business tools. Cons It does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot was well known and cheaper Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM. Review Source JW James W. Revenue Ops Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot Admin Review" May 13, 2024 4.0 Very good system, is great for a start up company looking to build their sales and marketing processes and will serve you very well. Has everything you need to hit the ground running and I can’t fault it for what it does, it just isn’t scalable long term for sales in my opinion. Pros Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate. It provides all the necesssry tools to create a great CRM database for both sales and marketing activities. Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting. Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts Cons The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce. The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use Review Source PM Patrick M. Senior Enterprise Account Executive Staffing and Recruiting Used the software for: 1-2 years ### "Hubspot Sales Hub is great marketing CRM but lacks in comprehensive sales engagement." September 27, 2021 5.0 It's better for marketing. The tracking of prospects and stages of their progress in a pipeline is negligible. They have what's called the "Deals" section, but when dealing with a true Enterprise client, there is a significant amount of detail that needs to be tracked and Hubspot is not capable of handling this type of sales process. Another issue is keeping track of work that needs to be done. For example, we were taught by HubSpot to use the "Tasks" center for keeping track of activities or future actions. Well, if you schedule a follow-up, and the day comes that the follow-up needs to be completed, you are instructed to just change the date doesn't he follow up to keep that activity at the top of that prospects feed. Otherwise, it gets lost in the activity feed for that client. There is no pipeline that you can create for accounts you are working on. Their workaround is using the deals section, but the deals are then used by management to track forecasting and other numbers. Personally, I feel there should be a completely separate module that houses the different stages as opposed to this. Customer service is great and that's about it. Pros I like Hubspot for the simple fact that it's aesthetically pleasing. Its basic functionality is easy to learn and customize the platform was very simple. I like the marketing capabilities and ability to generate email templates. Cons There is a lot that I don't like about Hubspot. For starters, adding people to an email campaign is by far the most painstaking, time-consuming, and illogical process ever created. To be clear, part of the reason is that Hubspot charges you extra to add people faster to a campaign. They know this, and it's their way of forcing you to purchase a more expensive version of their software. For example, when you have finished creating a campaign and you now want to add people to that campaign, instead of going directly to your list of candidates and clicking on "add to campaign" you have to go to the campaigns that you've created, click on add person, and then search by that person's name or email, so not only do you have to have another screen open to know that person's information, but you can only add one person at a time! It takes upwards of 8 hours to add 50 people to one campaign. Secondly, is the ability to customize the "log not, log a call, log email" section. Instead of the system tracking when a call has been completed, or an email sent, in order to get "credit" for that email or phone call made, you need to perform an additional task by click on the "log call" feature for the system to actually capture a logged call. This is incredibly annoying as your doubling the tasks. This section also isn't customizable. Therefore if for example, you want to message someone on Linkedin you cant go back to HubSpot and log that message. There's no way to track that message. Review Source Bart M. Founder/CEO Market Research Used the software for: 6-12 months ### "Wish we had started using Hubspot earlier" September 25, 2020 5.0 I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results. Pros 1) Grows with you Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases. 2) Easy sequences & follow-up The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me. 3) All-in-one The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus. 4) Community The fact they are big makes for a slew of Fiverr guys ready to help me out when in need. Cons 1) Only community Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product. 2) Constant changes in pricing & feature lists I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing. 3) The neverending upsell It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap. Alternatives considered [Customer.io](https://www.capterra.com/p/174023/Customer-io/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing HubSpot Sales Hub We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails). Review Source Meredith B. Marketing Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Quickly Scale Up Your Sales Team" November 4, 2021 5.0 We are able to track what our sales team is doing and report on it in a way that is easy for leadership and the team to understand We are able to track goals, hit rate, forecast, and more Pros HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data. Cons It does require a dedicated person to implement but their support team is incredible Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot Sales Hub Price and overall offering. Best capabilities for our neds. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act was not able to handle our business needs and is not user-friendly or geared towards modern operations Review Source Fernando P. Head Of Customer Experience Computer Software Used the software for: 2+ years ### "SalesHub is the must tool for companies looking to centralise their customer journey and scale" August 25, 2023 4.0 We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company. Pros Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system Cons Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Hubspot is cheaper, more modern and easier to use Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Hubspot is capable of concentrating different datas from different features if you combine more modules so we replaced 3 ou 4 tools to Hubspot and our data was centralised there making it easier to understand and improve customer journey Review Source OS Oliver S. Commercial Director Education Management Used the software for: 2+ years ### "An Absolute Game Changer for Sales Development" October 24, 2021 5.0 Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation. Pros The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months. Cons There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot. Reason for choosing HubSpot Sales Hub The interface was far easier to understand than Salesforce and the onboarding process and ease of use for all users as well as the support from HubSpot made it an easy decision Review Source Eduardo G. Analista de Onboarding Computer Software Used the software for: Less than 6 months ### "Gestão de vendas eficaz facilitada." May 13, 2023 5.0 Se você deseja otimizar seus processos de vendas e impulsionar o crescimento da receita, o Hubspot Sales Hub é obrigatório. Seus recursos abrangentes e integração perfeita com o CRM o tornam uma ferramenta poderosa para o sucesso de vendas. Pros O Hubspot Sales Hub é um divisor de águas para as equipes de vendas. Seus recursos poderosos, interface amigável e integração com o Hubspot CRM o tornam uma solução de alto nível para gerenciar e acelerar processos de vendas. Cons Recursos aprimorados de rastreamento e agendamento de e-mail e recursos aprimorados de relatórios e previsões para insights e planejamento de vendas mais profundos. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Integração de outras equipes em um mesmo sistema (MARKETING, VENDAS, SUPORTE, CS..)Diminuição de custos de licenciamento. Review Source VR Verified Reviewer MARKETING Restaurants Used the software for: 1-2 years ### "Mi experiencia positiva con HubSpot Sales Hub" February 15, 2023 5.0 Pros HubSpot Sales Hub me ha parecido una herramienta muy completa que se integra de manera natural con los procesos de la empresa. Su capacidad de análisis, seguimiento y automatización, además de su facilidad de uso, hacen que resulte una solución muy efectiva para cualquier equipo de ventas. Sin duda, una excelente opción para mejorar la eficiencia y la productividad en el trabajo Cons En la dificultad de uso, puedo decir que, en general, la herramienta es muy fácil de utilizar, para aquellos que no tienen experiencia previa en el uso de programas similares. Sin embargo, en algunos casos puede resultar un poco complejo el proceso de configuración y personalización de ciertas funciones. En esos casos, es posible que sea necesario contar con un poco de ayuda o soporte técnico para poder completar ciertas tareas. Review Source BC Brian C. Founder E-Learning Used the software for: 2+ years ### "Inexpensive with a great ROI" September 23, 2022 5.0 Pros Overall Client management is superb but when you integrate with other Platforms, Landing pages, Blogs, White papers etc. it moves up a layer. The automation that goes on behind the platform really is exceptional and offers excellent data to enable smart swift sales. Cons Hubspot is so efficient you sometimes forget the traditional routes to a sale, this is a big part of the solution but dont become over reliant ;) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.