# HubSpot Sales Hub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot Sales Hub the right Lead Management solution for you? Explore 498 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews --- HubSpot Sales Hub 4.5 (498) [View alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of HubSpot Sales Hub Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Integrated marketing campaign platform 100% positive reviews out of 53 Most users report marketing features allow unified campaign management, detailed tracking, and efficient alignment between sales and marketing teams, supporting both simple and advanced strategies. High and complex pricing structure 51% negative reviews out of 65 Some reviewers find pricing expensive, especially as teams grow or features are added, with additional costs and a complicated structure challenging for smaller businesses. Himaanshu L Team Lead- Customer Success, 201 - 500 employees. "The cost is on higher side, and it takes time to understand functions." Streamlined team project management 100% positive reviews out of 24 Most reviewers indicate team collaboration in HubSpot Sales Hub enables seamless project sharing, real-time updates, and transparent access for all members, improving communication and collective results. Babatunde O SEO Marketer, 51 - 200 employees. "Apart from that we are able to add teamates which also makes smart collaboration possible." Recurring bugs and system glitches 72% negative reviews out of 36 Most users report bugs and issues such as delayed updates, interface changes, syncing problems, and occasional workflow disruptions, which require extra time and effort to resolve. Anushka S Content writer, 11 - 50 employees. "There are occasional bugs and glitches in the platform.2." Comprehensive prospect tracking tools 100% positive reviews out of 23 Most reviewers describe prospect tracking as highly detailed, enabling clear visibility into prospect engagement, sales funnel status, and timely follow-ups for better deal management. ## Showing most helpful reviews Showing 1-25 of 498 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 6-12 months ### "Hubspot is worth the Hype!" February 26, 2026 5.0 Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success! Pros I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms! Cons Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time! Review Source VR Verified Reviewer Consultant Construction Used the software for: 2+ years ### "Easy to Use: Very Intuitive Layout" January 16, 2026 5.0 I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals. Pros The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment. Cons The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use. Review Source KK Kayla K. Sales Enablement Information Services Used the software for: 1-2 years ### "Great for Sales Efficiency" February 6, 2025 3.0 Overall, it’s a solid tool for streamlining sales processes and keeping everything organized, but it can get pricey as you scale. I also think there needs to be a better way to integrate the business card scanner. Pros The integration with our CRM and automation features makes tracking and managing leads super easy. The email templates and sequences also save a ton of time. Cons Some of the more advanced features are locked behind higher-tier plans, and reporting could be a bit more flexible. Also, Business card scanner is not integrated in an easy way. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The cost was the major driver of this product Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Hubspot has more capabilities to measure the reporting and sales activities Review Source DG Daniela G. Founder Real Estate Used the software for: 6-12 months ### "Excellent contact management tool" March 23, 2025 4.0 Very good product that offers interesting features in the free version. Great opportunity to try it before investing in it. Gmail extension could be improved. Pros I have used the free version of HubSpot Sales Hub to create a client database. I am impressed by its quality and features. Even if the usage is quite basic, because I always want to try products before committing to a paid subscription, I was able to create a comprehensive database and to cusomise some fields. This is extremely helpful. Even if the number of customisations is limited in the free version, it is enough to allow you to tune the contact list according to your personal needs. I am sure the paid version is very impressive. I will compare it to other products but so far I am very satisfied. Cons One thing that was very disappointing was the extension for Gmail. Hubspot offers to possibility to add an extension to Gmail so that each email you send to or receive from a contact on your list is automatically copied to the HubSpot database. You can also send emails directly from the platform. This is incredibly helpful instead of having to copy and paste all the emails to keep track of them for each client. I have my professional email with Google Workspace, so it would have been perfect. However, it does not work well. I had to reinstall the extension several times, it started to work and then it stopped. This has limited my possible usage of the database. Review Source SJ Stefanny J. Project Manager Accounting Used the software for: 6-12 months ### "Help keeps your team and business organized" July 1, 2025 5.0 After six months, Sales Hub feels like a genuine productivity multiplier for a 12-person team that juggles W-2 reps and 1099 closers. Onboarding was guided and painless, and new reps ramp quickly because all prospect history—emails, calls, notes—lives on one timeline. We’ve trimmed our sales cycle by two weeks and gained clearer revenue forecasts without hiring a RevOps admin. Still, we’re watching costs as we scale and hope AI reporting matures, but the ROI so far is a clear win. Pros The learning curve was almost flat: we imported 3 yrs of data and ran our first pipeline in under a day. Sequences, meeting links, and automatic email tracking save each rep ~4 hours a week, while Breeze AI writes snappy follow-ups and summarizes calls. Native integrations with Xero, Slack, and Zoom mean no messy zap-work. The mobile app is clean and lets me move deals while standing in airport security. Cons The pricing jump from Starter to Professional is steep if you only need one or two automation features. Forecast and “conversation intelligence” reports still glitch on long calls, and support tops out at 8 p.m. ET—tough for West-Coast nights. Email-sync rules can’t filter out every internal thread, so our CRM occasionally clutters with non-sales chatter. Review Source JM Jeff M. Account Manager Marketing and Advertising Used the software for: 2+ years ### "HubSpot is the best! " August 28, 2025 5.0 Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful. Pros It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective. Cons It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight. Review Source JD Jenna D. Founding Partner Accounting Used the software for: 2+ years ### "Hubspot Sales is great for sales professionals (and companies with a large software budget)" July 10, 2025 4.0 Pros I like the way I can customize Hubspot to give me the exact information I want to see. I like how robust the product is. I like that Hubspot also offers customer service and marketing so a lot of my business functions can easily talk to one another and take place in the same software solution. Cons It only allows 2 deal types with a sales "seat" and at that price point, I feel the deal types should be unlimited. Hubspot is quite pricey especially if you want access to all the features. Review Source Laurie M. BDR Computer Software Used the software for: Less than 6 months ### "Easier than Salesforce and as effective" September 4, 2025 5.0 Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building. Pros It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity. Cons I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types. Review Source TL Thomas L. Marketing Director Information Technology and Services Used the software for: Less than 6 months ### "Extremely valuable all in one sales management tool" August 5, 2025 4.0 Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) Review Source Himaanshu L. Team Lead- Customer Success Information Technology and Services Used the software for: 1-2 years ### "It's a comprehensive Sales Tool" February 6, 2025 5.0 Overall, it has been a great experience using it as it has eased our manual task. Pros We really like all in one sales feature to manage our clients' details and automations. Cons The cost is on higher side, and it takes time to understand functions. Review Source KB Katie B. Co-owner Retail Used the software for: 2+ years ### "Reasonably-priced and dependable CRM solution for our clothing business" December 4, 2023 5.0 Hubspot has been a huge boon for our sales side. We usually only get two or three hundred contacts a month, and it works great and is reasonably priced for that scale. It gives you the ability to benefit from stuff like pipeline management, automated workflows, and sales sequences which add up to dozens of hours saved each month which has more than justified its costs for us. I'd definitely recommend Hubspot if you're looking to systematize your sales operations and manage everything all form one place. Pros 1\. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually. 2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to. Cons It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot Sales Hub Hubspot had a lot more advanced features especially in terms of CRM-level stuff like a wider range of properties available and better pipeline customization options. And the pricing was also pretty reasonable compared to the other options. Review Source PW Paul W. pwooten@planview.com Information Technology and Services Used the software for: 1-2 years ### "HubSpot - If you're using another CRM, check this one out" May 7, 2021 5.0 While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers. Pros While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking. Cons Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed. Review Source EH Elizabeth H. Solutions Consultant Computer Software Used the software for: 2+ years ### "My Favorite CRM" February 28, 2022 5.0 I first used the Hubspot free version until my company decided to switch from Netsuite to Hubspot for our CRM. I didn't realize how much more Hubspot could do until I had the paid version. I have used 5+ CRMs and Hubspot is by far my favorite. Pros Easy to use. Very intuitive even for the non-technical savvy user. Ability to create custom scheduling links to send to prospects. Ability to integrate with numerous other programs to really streamline your workflow and save you time! Ability to create beautiful email templates. Ability to create links to documents, videos, images, and more to embed into emails. Get open rates, click rates, time viewed, etc. App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact. Easily track sales pipeline on an interactive dashboard. Automatically logs events and emails through linked calendars and email inboxes. Can launch calls from site and app, log type of call, and record the call! Cons I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase. Review Source JA Jaret A. Sales Executive Marketing and Advertising Used the software for: 6-12 months ### "Great Product" May 18, 2023 5.0 Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results. Pros I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress Cons One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot Sales Hub Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool. Review Source VR Verified Reviewer Director of Sales and Marketing Information Technology and Services Used the software for: 2+ years ### "Excellent CRM with addons that just make it better" November 4, 2021 5.0 Very happy with our investment in HubSpot and we are now taking full advantage of many of its time saving features. Pros I found HubSpot to be well designed and highly intuitive. Cons I have had some issues with how documents are managed and I did have a request for the ability to add customizable task definitions which would suit our workflow better. Not sure if I should be proud or pissed when they added the option to the upgraded version of HubSpot. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) We needed a more powerful tool that included some of the automation of tasks we needed to improve our efficiency. Review Source WO William O. BDR Accounting Used the software for: 2+ years ### "Great tool for sales teams" December 16, 2024 5.0 Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool. Pros It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others. Cons New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS. Review Source LM Lindsey M. Director of Marketing Operations Insurance Used the software for: 2+ years ### "Good to help monitor sales efforts" June 9, 2025 4.0 Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. Review Source SP Steve P. Head of BD Commercial Real Estate Used the software for: Less than 6 months ### "Hubspot Sales Hub" July 4, 2025 5.0 Overall very satisfied and will undoubtedly be a useful tool. Support is good and excellent trraining rtesources available. Pros Easy to set up and packed with useful features. Able in import data from other sources very easily. Great start! Cons Can be costly and very feature rich so learning curve could be steep. Very expensive if you want to unlock everything . Review Source DH Daniel H. Community Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot Sales Hub - The only thing to consider" February 14, 2025 5.0 We've created automated workflows with the sales team in order to reduce friction in operations. Pros Sales Hub integrates effortlessly with our outbound enablement tech. Cons Not a whole lot to dislike about this product. Review Source MW Maxi W. Controller Information Technology and Services Used the software for: 1-2 years ### "Best tool for CRM" January 22, 2025 5.0 Pros Very user-friendly, the dashboards and integrations are really easy to use and provide a great overview of the sales pipeline. Cons Basically every automation feature comes with high additional costs. Review Source Shaquib R. Head of Admissions E-Learning Used the software for: I used a free trial ### "Serious for tracking prospects? Look no more!" June 23, 2024 5.0 Was looking for a tool to understand cold emailing and I am glad I found Hubspot. The free version gave a lot of valuable options to begin your mastery over lead management. Pros Easy to find, Easy to syn between PC and mobile, Has a minor learning curve that you'll get used to soon. Makes tracking engagement a breeze to begin with an understand which leads to focus on. Once you get it up and going, You would not need a different tool! Cons Takes time to get used to initially, Took a few tutorials here and there. Review Source GNS Grace Naneth S. Sales Development Representative Information Technology and Services Used the software for: 1-2 years ### "Hubspot - Your all-in-one CRM solution platform" August 25, 2023 5.0 Having a single platform in performing all my tasks from prospecting, sales pipeline, contact management, daily reports, analysis and all is just beyond what you can get from hubspot. It also has hubspot academy that you can learn so much from. What else can I ask for? Pros What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP. Cons I haven't had any issues with my use of Hubspot. Review Source OS Oliver S. Commercial Director Education Management Used the software for: 2+ years ### "An Absolute Game Changer for Sales Development" October 24, 2021 5.0 Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation. Pros The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months. Cons There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot. Reason for choosing HubSpot Sales Hub The interface was far easier to understand than Salesforce and the onboarding process and ease of use for all users as well as the support from HubSpot made it an easy decision Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 1-2 years ### "HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"" February 18, 2023 5.0 By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients. Pros Easy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge. Cons Cost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes. Review Source BA Bikas A. Assistant Marketing Manager Information Technology and Services Used the software for: I used a free trial ### "Probably the best CRM in overall value." December 15, 2022 5.0 Pros Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses. Cons Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers. 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