# 11Sight Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 11Sight Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more. Source: https://www.capterra.com/p/213920/11Sight --- # 11Sight Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 11Sight ## What is 11Sight? 11Sight is an AI-powered platform for automotive dealerships that automates customer service operations through virtual agents. The Service Agent schedules, cancels, and reschedules appointments efficiently, while the Front-Desk Agent manages inquiries about business hours and locations. The Sales Agent interacts with website visitors, addresses inventory questions, and directs leads to sales teams. The Outbound Agent contacts customers with appointment reminders and service alerts. The platform manages customer calls without human intervention, transferring remaining calls with complete conversation context. When staff members are freed from routine tasks, they can focus on more complex responsibilities. The AI agents operate continuously, providing consistent service and streamlining dealership operations. These virtual assistants recognize callers by name and gather necessary information to facilitate effective customer interactions. ## What is 11Sight used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 82 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $12 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 11Sight?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://11sight.com/&name=11Sight) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 11Sight 4.7 (82) VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $12 Per User, Per Month Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (82) Ease Of Use 4.0 (951) Value For Money 4.8 (75) Value For Money 4.2 (774) Customer Service 4.8 (70) Customer Service 4.0 (746) ## 11Sight alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Highest Rated [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Chat 4.7 (34) 55.88% of 34 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Screen Sharing 4.7 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.5 (27) 48.15% of 27 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access 4.6 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Two Way Audio & Video 4.9 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa. Call Recording 4.7 (20) 35.00% of 20 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 11Sight 129 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Use AI to convert voice into text automatically The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Monitor and track what your employees are doing Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Store, manage and track all forms in a centralized location Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Two-way actions and communication between multiple users in real time Form to collect visitor contact information when live chat isn't available Record the audio of phone conversations for quality assurance purposes An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Send personal messages to clients or attendees Transmit voice and other information digitally A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Send messages to selected individual(s) from the entire audience Copy on the page or chat window encouraging the user to engage with the chat option Tools designed to streamline the process of lead generation and management for sales teams Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Use your computer as a phone device to make calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Record and playback video calls Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Store and manage online video content Allows users to view videos without downloading media files Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Computer-based system that allows users to send and receive voice messages Web form that allows users to enter data that is sent and processed for different reasons Get Advice We can help you find the software with the features you need. Features 4.6 (82) 4.6 Based on 82 reviews ## Pricing Value for money 4.8 (75) Free Trial [View pricing plan details](https://www.capterra.com/p/213920/11Sight/pricing/) Free $0.00 It includes: - 1 E-Line - Single User Accounts - Unlimited Video Calls Starter $12.00 Per User,Per Month It includes: - 1 E-Line + 1 E-Room User - Availability Control - Availability Scheduling - Browser-Based or Mobile Video Calls - Caller Blocking - Call History - Call Recording - Call Routing - Chrome Extension - Company Directory - Customizable E-Line and E-Room Addresses - Device Hand-off - E-Mail - End-to-End Encryption - Group Ringing - Help Pages + Community - Message Mail - Mobile App - One-Click 3-Way Calling - One-Click Call Forwarding - Organization Management - Profile Page - Remove Branding - Reporting and Analytics - . Simultaneous Ringing - Unlimited Call Time - User Dashboard - Web App Premium $20.00 Per User,Per Month It includes: - 1 E-Line + 1 E-Room User - Availability Control - Availability Scheduling - Browser-Based or Mobile Video Calls - Caller Blocking - Caller ID - Call History - Call Notes - Call Recording - Call Routing - Chrome Extension - CNAME - Company Directory - Customizable E-Line and E-Room Addresses - Device Hand-off - E-Line - E-Line Tracking - E-Mail - End-to-End Encryption - Group Ringing - Help Pages + Community - Integration - Lead Form - Message Mail - Mobile App - One-Click 3-Way Calling - One-Click Call Forwarding - Organization Management - Pre-Call CRM Intelligence - Profile Page - QR Codes - Remove Branding - Reporting and Analytics - . Simultaneous Ringing - Unlimited Call Time - User Dashboard - Web App Value for money 4.8 (75) 4.8 Based on 75 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ Breeze](https://www.capterra.com/p/156024/Clearbit/)[ Webex Connect](https://www.capterra.com/p/168110/IMIconnect/)[ DealerSocket CRM](https://www.capterra.com/p/10002712/DealerSocket-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (70) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (70) 4.8 Based on 70 reviews ## User reviews Overall rating 4.7 Based on 82 reviews Filter by rating 5(63) 4(17) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DD David D. Director Hospitality ### "Terrific option for keeping in touch with your clients " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2023 The customer service if very friendly and very helpful. I am very impressed with them so far. Pros I love the quick connection by far, the fastest I have seen. A great tool to keep in touch with your clients. Cons I can't think of any at the moment. So far from what I see things seems to be great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mithat G. Sales & Marketing Director Computer Software ### "Great Sales Accelerator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2023 You can quickly start a video call from a web page by simply clicking the video call button. Pros Easy to deploy and suitable for all browser or application based business scenarios. Cons There is no salesforce or ms dynamics integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Investor Relation & Partnership Management Financial Services ### "Easy to use, no need to download anything." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 5, 2023 Pros It is really easy to use, no need to download anything. Cons It is quite demanding on the signal quality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul G P. Managing Partner Financial Services ### "Using 11Sight for communication with our investor network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 The most useful feature for Danube Angels is, that a lead clicks a link, and either available consultant immediately talks to them, no matter from where, and in the language required. Pros 11Sight is easy to implement and very useful in communication with our members and interested persons to join. Cons no cons from our side, we are happy with the solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Peter H. Managing Partner Investment Management ### "very modern and user friendly communication platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 2, 2023 very satisfied and meeting needs of modern hybrid communication Pros no download, easy to get in, different rooms, easy to adapt to another languages Cons no safari background picture, sometime slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Managing Partner Investment Management ### "Excellent Execution for Instant Customer Video engagement and Video chats inside the Enterprise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 Pros Easy integration with HubSpotRobust, secure solution, does not crash or fail, 100% secure (does not go through a big FAANG server)Switchboard functionality (call hold, call merge, private video chat during a larger video meeting, et.al. that Zoom, Google Meet et.al. do not have) Cons Strong potential in the large market of real estate case used (leasing and sales), however the industry's established "phone call/appointment" sales processes are outdated. Graphic user interface/button design could be customized to client organization needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gab B. Product marketing lead Management Consulting ### "Powerful speed to lead solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2023 Our no-show's rate was through the roof because prospects wanted to chat with us now, not in the future. Now, we change our processes with 11Sight and we're able to empower our BDR team and close more deals faster Pros The fact that I can talk instantaneously with qualified prospects really helps our sales pipeline and achieve our revenue objectives. Cons There's nothing that I dislike about the product in its current state. Alternatives considered [ServiceBell](https://www.capterra.com/p/10009050/ServiceBell/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Egemen Y. Consultant Computer Software ### "Advance Tool, Easy Integration, Best User Flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2023 Pros \- Having advanced features ( Profile, Form, CRM Integrations, Recording, Speedmeter)- So easy integration- Quick-shot connectivity options- Lossless video chat- Web over accessibility options- enable for all scenarios such as 1 on 1, meet(room) or Conferencing Cons More language,More Integration options would be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kyla W. Marketing Consultant Computer Software ### "Cutting Edge Technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2023 Pros Inbound calling directly from our website's homepage allows for prospects to call us instantly. Cons At the moment, there is nothing we do not like about the 11sight solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kristian T. CEO Real Estate ### "First time using 11sight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2023 Pros It's a really good software that allows customers to get in touch really fast and helps increase the speed of sales. Cons The learning curve for the program can feel a bit slack, but it's worth it once you've settled in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213920/11Sight/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)