# Amadeus HotSOS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Amadeus HotSOS Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more. Source: https://www.capterra.com/p/213438/HotSOS --- # Amadeus HotSOS Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Amadeus HotSOS ## What is Amadeus HotSOS? Hospitality property management solution that helps businesses automate tasks, schedule maintenance, inspect rooms, and manage guests. ## What is Amadeus HotSOS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amadeus HotSOS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.amadeus.com&name=Amadeus HotSOS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amadeus HotSOS 4.6 (22) VS. [4.6 (5,138)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (22) Ease Of Use 4.7 (5,138) Value For Money 4.5 (13) Value For Money 4.5 (4,901) Customer Service 4.5 (13) Customer Service 4.6 (4,918) ## Amadeus HotSOS alternatives [4.6 (1,322)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (1,440)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (1,024)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/213438/HotSOS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Equipment Maintenance Manage procedures that ensure organizational equipment remains in working condition Preventive Maintenance Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Scheduling Plan availability and assign specific time slots for tasks and resources Work Order Management Creating, assign, and track jobs and/or tasks for work orders Amadeus HotSOS 5 features Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage procedures that ensure organizational equipment remains in working condition Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Plan availability and assign specific time slots for tasks and resources Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.5 (22) 4.5 Based on 22 reviews ## Pricing Value for money 4.5 (13) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (13) 4.5 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (13) 4.5 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 22 reviews Filter by rating 5(16) 4(4) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent CC Cortney C. Front Desk Supervisor Hospitality ### "One and done " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 3, 2024 Pros What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate. Cons Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Subhankar D. Director of Housekeeping Hospitality ### "Hotsos makes your team more productive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2022 Pros Integrates smoothly with opera. Chat functionality is great. Report and custom report options are fantastic. Cons Sometimes the interfaces breakdown between Opera and Hotsos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Daisy S. Front Desk Agent Hospitality ### "Don’t get lost in the communication!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 23, 2021 Overall, it is a great experience using HotSOS to ensure there is no miscommunication. Pros I love the organization of the program and ease of use. It’s very easy to communicate in a bigger hotel throughout different departments. Cons I don’t like the fact you cannot view closed request made after it has been followed up & archived. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Dave G. General Manager Hospitality ### "Falling Behind" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 January 7, 2021 We are able to track the completion of work orders and automatically-assigned preventative maintenance. Pros The ability to create steps to accomplish a task like room inspection ensure the task was competed properly. Cons This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Mark D. Senior Director of Hotel Operations Hospitality ### "Good but could be great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2020 As my title says. Good but could be great. The functionality should be there, its has all of the tools Pros Being able to track productivity of team members while supporting them thru the information that the system provides. Cons The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) [FAMIS 360](https://www.capterra.com/p/129090/360Facility/) Reasons for choosing Amadeus HotSOS Ease of end user Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kurt C. Head of Technology ### "Grew into the DNA of our operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 26, 2018 When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution Pros Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user) Cons Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jeff H. IT Manager Hospitality ### "HotSOS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2018 Pros This software is very user friendly and easy to install and operate. I would highly recommend this product. Cons No cons regarding this product. This an excellent option for any business looking for this type of software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sean M. Director of Sales Hospitality ### "LOVE This product!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2018 Pros HotSOS really made my maintenance operations experience much better. With work order generation being so easy and fluid, we were able to minimize radio traffic at our hotel and rely on the app on our smartphones for notifications. It really allowed us to seamlessly take care of our guests and be able to track progress in realtime, plus track history. I highly recommend this product for any maintenance department. Cons None that I can think of, it was such breath of fresh air to have a service optimizer that we would have had to look for flaws, which we weren't, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kiara R. Reservations Agent Hospitality ### "HOTSOS for Hotel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2017 It's good for hotel communications. Specially with guest issues, concerns, and requests. Pros We use HOTSOS for work and It makes communication easier for department. If we have requests and issues we just make an order and it'll be done is no time :) Cons What I do not like about HOTSOS is if you don't have wifi, you can't receive anything since it requires wireless connection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Hersielyn B. Reservations Lead Hospitality ### "Makes communication easier " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2017 Pros Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input. Cons The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/213438/HotSOS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)