# Total Service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Total Service Software - reviews, pricing plans, popular comparisons to other HVAC products and more. Source: https://www.capterra.com/p/21343/Total-Service --- # Total Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 29, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Total Service ## What is Total Service? COMMERCIAL, INDUSTRIAL Mech & Residential, Total Service Enterprise is an "All-in-One" integrated solution designed to streamline & 2X the PERFORMANCE of your Company. It's time to get real-time Job Costing and increase your Profitability. With the #1 Field Mobile app you will exceed Customer expectations & double your revenues & Profitability. Protect you Gross Profit Margin on your big ticket Projects! Sell more PM Agreements with our integrated CUSTOM FORMS !! a Sales Reps Dream :-) ## What is Total Service used for? [Subcontractor](https://www.capterra.com/subcontractor-software/)[HVAC](https://www.capterra.com/hvac-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Total Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.automatedintegration.com&name=Total Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Total Service 3.0 (5) VS. [4.6 (1,438)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $5000 per user, per month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (5) Ease Of Use 4.6 (1,398) Value For Money 3.0 (5) Value For Money 4.4 (1,202) Customer Service 3.5 (4) Customer Service 4.6 (1,351) ## Total Service alternatives [4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (330)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (30)](https://www.capterra.com/p/158852/Less-Paper/#reviews) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Billing & Invoicing Create, manage, and send invoices or bills to customers Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Dispatch Management Manage sending personnel and resources to a site as needed Equipment Tracking Track the location of specific equipment at all times Inventory Management Track and manage inventory levels to maintain proper supply Total Service 16 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Create, manage, and send invoices or bills to customers A collection of customer information such as contact details, demographics, previous interactions, etc. Manage sending personnel and resources to a site as needed Track the location of specific equipment at all times Track and manage inventory levels to maintain proper supply Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Generate quotes or estimates for customers Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Oversee technicians and track their assigned work orders Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 3.0 (5) 3.0 Based on 5 reviews ## Pricing Value for money 3.0 (5) Basic $5,000 Value for money 3.0 (5) 3.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (4) 3.5 Based on 4 reviews ## User reviews Overall rating 3.0 Based on 5 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent AC Amanda C. President Construction ### "Like trying to use Dos in a Windows 10 world" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 5, 2019 Lousy - purchased a company already using the software, so I went ahead and tried to get used to it, but I decided the cost of retraining the employees to use quickbooks was well worth it if it meant getting away from this software. Very clunky feeling. Don't even get me started on the customer service. They must not have very many people working for the company because the person that "could help me with my question" was never available. Even when I would schedule a time and day to get quesitons answered, it would always have to get rescheduled because they would have other appointments come up. Then, when I informed the company that I was canceling a few of the services on my account and only wanted to keep 1 seat open (just in case I needed to reference information for taxes later), they jump and charge my card for the full services (even the ones I had canceled already). What makes it even worse is, when I contacted them to point out their mistake, they tell me that I have to give them 60 days notice in order to cancel. I pointed out - rightly so - that the "60 days notice" clause only applies to a termination of the entire contract...not individual seats. Since I wasn't closing out all of the seats, the contract was still in place. Run away fast, people. That is my only advice. Pros The absolute only thing that I like about this software is the fact that I no longer have to use it. Cons Everything...difficult to use, customer service is non existent (heard "I will call you back" more in my life while working with these guys than ever before with any other company...then I would have to call them back multiple times because I never got callbacks), program feels very outdated and not consistent with the way that most programs operate today. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Claudia L. President Electrical/Electronic Manufacturing ### "Disappointed" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 September 21, 2018 I would not recommend this software for small businesses. Maybe a large business has the extra man-power to dedicate people to setting up and all the data entry required, but we are not a big business and this was very complicated and time consuming to set up. It felt like we were starting from scratch with this software when we've been in business for 8 years. I was not happy with how complicated everything was, from all the data entry to set up to the layout of the main menu and how complicated it was to find where to go to do certain task. We lost a lot of time and money with this software. Pros It could have had a lot of great features, but the set up was too complicated and it is not very user-friendly so we could not use the software. Cons Not good for small businesses. The set up is too complicated, time consuming & the system is not user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Shannon H. Program Coordniator ### "Use everyday for all aspects of the business. Customer Support is great. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2018 Pros Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect. Cons New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Stephanie H. Office administrator ### "Our company uses this software currently for all of our business functions. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 June 15, 2017 Pros Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet. Cons Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jennifer K. ### "A great service industry product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 5, 2017 We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)