# Page 2 | Datto RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Datto RMM the right Remote Monitoring and Management solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/213158/Datto-RMM/reviews

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Datto RMM

4.3 (40)

[View alternatives](https://www.capterra.com/p/213158/Datto-RMM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 2 - Reviews of Datto RMM

## Showing most helpful reviews

Showing 26-40 of 40 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TW

Terry W.  
Senior Project Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Datto review "

July 31, 2023

5.0

Pros

Ease of use with deployment. Great product to remote manage machines.

Cons

Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.

Switched from

[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)

Better product overall.

Review Source

MZ

Maurizio Z.  
Sistemista  
Information Technology and Services  
Used the software for: 2+ years

### "Datto recensione"

February 5, 2023

4.0

Nel complesso sono molto soddisfatto ha centrato tutte le mie esigenze

Pros

Il poter gestire aggiornamenti in modo automatico

Cons

Il menu iniziale e le finestre una volta collegato ai pc

Switched from

[ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

Per un discorso di completezza del software che ci dava a parità prezzo con altri software

Review Source

MT

Micheal T.  
Marketing Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Datto RMM: A Reliable Remote Monitoring and Management Solution"

April 9, 2024

5.0

Pros

I like the capabilities of this remote monitoring and management solution. Datto RMM has been friendly and easy to implement.

Cons

Datto RMM works so well for us. No dislikes for Datto RMM.

Review Source

KN

Keith N.  
Infrastructure Manager  
Retail  
Used the software for: 1-2 years

### "The Go to Platform "

May 26, 2022

5.0

We are getting over the WFH user and more and more remote working - the ability to remotely patch and manage user devices is excellent

Pros

It does what i says on the tin, there is alot of intergration with other platforms which is a real bonus. There is alot of tweaking of alerts and notifications if you like that kind of thing, out of the box it can flood your ticketing system with "noise"

Cons

Its expensive when compared to alternative solutions

Review Source

SL

Simon L.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Datto RMM"

November 17, 2022

4.0

Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.

Pros

Efficient modern works well! All the data we need is concisely and logically arranged especially the new interface.

Cons

Patching is my least favourite part specifically 3rd party patching which to my mind doesn't cover enough applications so we supplement it with another product.

Reason for choosing Datto RMM

Integrations with partners

Switched from

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

Partner integrations

Review Source

RC

Rudolf C.  
Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "New Scripted Job"

July 20, 2022

5.0

We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.

Pros

Creating new components or jobs that would work on specific clients.

Cons

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing Datto RMM

It has multiple tools that we can manage and utilize for work efficiency.

Review Source

JS

Jordan S.  
Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Great Product"

January 26, 2024

5.0

I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.

Pros

Easy to use as an RMM tool Easy to navigate & train others on Tons of customizability

Cons

Customizability can be overwhelming Interplay between groups and filters can be confusing

Review Source

BC

Brian C.  
Support Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Automation in the Kaseya ecosystem"

June 2, 2023

5.0

Positive. It gives me great insight in to our environment.

Pros

I like how Datto ties in to Autotask PSA and ITGlue. If you are going to be using the Kaseya ecosystem, Datto is a great tool to add.

Cons

I would have liked to see more healing options within the agents. Built in scripts that can be run, snapshots and ticket submission, etc.

Alternatives considered

[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)

Review Source

JG

Jaden G.  
IT Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Datto RMM is great for MSP and Client usage "

November 16, 2022

5.0

Overall it was a great product. We used this along with some other Datto products all of which we liked.

Pros

I liked the ease of access. We used this every day to connect remotely to devices. It was quick and painless

Cons

Once connected it would sometime leave the users desktop all black until they rebooted. Not a huge issue

Alternatives considered

[N-central](https://www.capterra.com/p/13803/N-central/)[Take Control](https://www.capterra.com/p/242258/Take-Control/)

Switched from

[N-central](https://www.capterra.com/p/13803/N-central/)[Take Control](https://www.capterra.com/p/242258/Take-Control/)

MSP decision

Review Source

IH

Ian H.  
Technical Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Rmm Review"

August 1, 2022

5.0

Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates with our PSA.

Pros

Covers multiple platforms and customisable checks/monitoring. Also the com store gets updated frequently making my life easier.

Cons

Agent software we use to connect to devices is 'sketchy' recently, but being replaced with web based alternatives anyway.

Review Source

EJ

Ed J.  
Director of Operations  
Telecommunications  
Used the software for: I used a free trial

### "SCAM ALERT!!!! DO NOT DO BUSINESS WITH DATTO, the "quote" is a 3 year contract!!!"

September 25, 2023

1.0

DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!

Pros

Super friendly and helpful staff at the start. Then..... they send you a "quote"

Cons

They "quote" they sent was a 3 year contract. Once we accepted the "quote" that's when the service level fell off a cliff. We had a few meetings that immediately threw up some red flags. They did not understand our business and would do things like call our office outside of business hours. There was zero follow through on our requests. They took 5 days to book the first implementation meeting, in that time I was going to be out of town. I said I could not make the first meeting. They had the meeting anyways.... with out me in it. No other meetings were booked. So we had zero training, we were given zero access to any products, we have never been able to sign in..... so we moved on to another provider. They still sent us a bill each month since......

Review Source

Luca R.  
Sig.  
Information Technology and Services  
Used the software for: 2+ years

### "Datto RMM"

February 23, 2021

3.0

Pros

La cosa che più mi è piaciuta è il fatto di avere tanti component già pronti

Cons

Ultimamamente le gestione delle patch Microsoft non era ottimale, mi è più volte capitato di non trovarle distribuite.

Review Source

JW

Justin W.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Datto is awesome!"

October 2, 2023

5.0

Pros

I like how easy Datto RMM makes it to manage all of our devices and customers with patch management, scripts, deployments, and all.

Cons

There could be a few improvements in the flow of things and ease of use.

Review Source

jR

justin R.  
Telecom Engineer  
Computer Networking  
Used the software for: 1-2 years

### "My Review"

April 21, 2023

4.0

Pros

Easier to use than other platforms and love the remote function

Cons

Document management isnt the best, it can use some break down tabs

Review Source

JF

Jessica F.  
Sys Admin  
Information Technology and Services  
Used the software for: 1-2 years

### "Good Product"

March 4, 2024

3.0

Pros

The features are great, lots you can manage without evening connecting to the device.

Cons

Doesn't consistently open and sign in properly.

Review Source

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