# Datto RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Datto RMM the right Remote Monitoring and Management solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/213158/Datto-RMM/reviews --- Datto RMM 4.3 (40) [View alternatives](https://www.capterra.com/p/213158/Datto-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Datto RMM Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews RG Randy G AVP - Systems AdministratorBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Datto RMM provides a robust set of RMM features, excellent dashboards with integration into Datto BCDR and AutoTask - when using multiple services with Kaseya, the product really shines.“ May 19, 2025 Denuka R Operations Manager ICTInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The password injection through IT Glue is a huge bonus because it removes the hassle of credential hunting and keeps everything secure and efficient.“ December 6, 2025 Alexis C Centralized Services EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We've been able to deliver a higher level of customer service with the integrations built into the web remote tool as well.“ January 10, 2026 NN Nisarg N System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It's completely value for money and their customer support is also very supportive.“ January 7, 2026 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Muhammad Abdullah F. Senior L3 Engineer Information Technology and Services Used the software for: 2+ years ### "Administrator's review" August 12, 2022 5.0 Great experience and would recommend to everyone Pros Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys. Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications. Easy patch management and targeting flexible due to UDF fields provided by datto Cons The NEW UI is not as user friendly as old one Reason for choosing Datto RMM Datto has more flexibility and features compared to most products in industry Review Source VR Verified Reviewer Operations Manager ICT Information Technology and Services Used the software for: 6-12 months ### "Strong RMM Platform with Excellent Patching" December 6, 2025 5.0 My overall experience with Datto RMM has been really positive. It’s straightforward to manage access with different user levels, and it integrates smoothly with other Kaseya products, especially Autotask for creating tickets directly from alerts. Device patching has been reliable and easy to automate, and the platform generally feels stable, organised, and efficient for day-to-day MSP work. Pros I really like how Datto RMM streamlines remote work, especially with the web remote feature that connects quickly and reliably. The password injection through IT Glue is a huge bonus because it removes the hassle of credential hunting and keeps everything secure and efficient. Overall, the platform feels solid, responsive, and easy to manage day-to-day. It delivers good value, makes support tasks smoother, and generally improves how we handle monitoring and remote troubleshooting. Excellent customer support and quick turn around times for tickets created via Kaseya helpdesk Cons What I like least is that the network discovery tool occasionally doesn’t pick up hostnames, which means a bit of manual checking. At times, policy updates take a little longer than expected. These aren’t serious issues, but small areas where smoother consistency would make the experience even better. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) More features in Datto RMM especially password injection and web remote Review Source DA Drew A. Network and System Administrator Information Technology and Services Used the software for: 1-2 years ### "Good MDM that could use just a bit more polish." March 28, 2025 3.0 Overall, this is a decent RMM. The agents work well and don't need constant babysitting. There is a wide array of options for how you install the agent. You can get a wide array of information on managed devices and build alerts and automations on them. There are a few downsides. Their catalogue of automations is incredibly small compared to most other RMMs. Setting up alerting and automations can be a little obtuse, but that's really common amongst MDMs. The biggest weakness is likely their remote access system. It is really glitchy and has issues in numerous situations - these same situations I can use our other MDM's remote access system with no issues whatsoever. Pros Comprehensive management, logging, and automation for enterprise device management. Cons If you have a very large tenancy, there aren't many options for narrowing down or excluding organizations and devices that you don't deal with, which is a pretty big problem for large MSPs. Switched from [Barracuda RMM](https://www.capterra.com/p/184072/Managed-Workplace-RMM/) Kaseya's never-ending push to have all our IT management eggs in their one basket. Review Source VR Verified Reviewer Centralized Services Engineer Information Technology and Services Used the software for: 1-2 years ### "Datto RMM -- Its Worth It!" January 10, 2026 5.0 Overall, Datto RMM is a great, well-rounded RMM tool! Patching is more stable, reporting is better out of the box, and the configurable dashboards and alerting make it do what an RMM is best at! Pros Datto RMM is a great platform for managing endpoints! We have administered thousands of endpoints with ease. Creating and adding your own scripts on the platform is simple, and reduces a lot of manual overhead. We've been able to deliver a higher level of customer service with the integrations built into the web remote tool as well. The dashboards are configurable, which is a plus. I love the fact that it's not just user machines and servers, but even network equipment can be managed! It's an easy way to managed all of your assets in one place. Cons Datto RMM has some latency issues still with the Web Remote feature. The agent browser is wonderful, but it currently only supports Windows devices. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) VSA was laggy and hard to use on occasion. We also had issues with patching and automation workflows that made it worth while to switch. Review Source AO Andrew O. Company Director Information Technology and Services Used the software for: 2+ years ### "Used to be great, now its fine" June 10, 2025 4.0 Overall a positive experience, over the years we used Datto RMM however lots of issues building up over the last couple of years that werent being fixed. Pros Datto RMM has compatibility with a range of operating systems. It has a great pre-built script library. Its one of the few that supports script automation and monitoring that works well on Mac, Windows and Linux. Cons The support has steadily dropped in quality and response times over the past year. There were quite a few instances where jobs took a long time before actually started running on the device. Switched from [Syncro](https://www.capterra.com/p/207618/Syncro/)[Atera](https://www.capterra.com/p/144309/Atera/) Syncro and Atera were great basic RMMs but lacked the complexity we needed. We also used Autotask and the integration there made this a great choice. Review Source NN Nisarg N. System Administrator Information Technology and Services Used the software for: 2+ years ### "Very versatile product with value for money" January 7, 2026 5.0 Overall experience with Datoo RMM is amazing. It's completely value for money and their customer support is also very supportive. It's a perfect Device management tool. Pros It's very useful as it has very good remote access related features and it's very easy to handle and use. Cons There was nothing much to not like in Datto but yeah, its remote session works slow on some regions. Switched from [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Datto had more features and very easy to handle. Review Source RG Randy G. AVP - Systems Administrator Banking Used the software for: 1-2 years ### "Excellent RMM tool with features more organizations will use. " May 19, 2025 4.0 From a useability and features perspective, excellent. The pricing for the tool is also very reasonable. Deployment is made easy via its powershell deployment script, and the functionality of using remote support via web browser is great. Pros Datto RMM provides a robust set of RMM features, excellent dashboards with integration into Datto BCDR and AutoTask - when using multiple services with Kaseya, the product really shines. It is also easy to setup and get going. Cons Lack of third party patch reporting is a major drawback for our organization. We're required to report third party patch reports and have to use another tool to accomplish this. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[N-central](https://www.capterra.com/p/13803/N-central/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Datto RMM Features and integrations with kaseya's product stack. Review Source SS Sergio S. Ports Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "High quality and effective onboarding and IT support." June 19, 2025 5.0 Device management addresses security concerns. Software bundling helps to bring safe software to the users with minimal overhead. The IT onboarding system helps to assign devices and create all the required accounts for new employees, which can be a time consuming process. Pros Datto RMM's mobile device management system seamlessly supports our macOS environment, providing reliable and professional assistance. Their exceptional support complements our onboarding process, enabling us to execute large IT projects efficiently with a small internal team. Datto ensures our IT infrastructure always functions optimally. Cons There is no significant downsides to using Datto RMM. Occasionally, we experience minor delays in support response times during peak periods, but overall, their service remains reliable and effective. Switched from [deeploi](https://www.capterra.com/p/10011598/deeploi/)[Atera](https://www.capterra.com/p/144309/Atera/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Onboarding new users is more admin friendly in Datto RMM. Review Source CK Christian K. CEO Computer & Network Security Used the software for: 2+ years ### "Datto RMM. Die Zukunft des Montoring/Deployment Tools" March 19, 2025 5.0 A completely satisfied administrator. Onboarding went extremely well. Every question is answered, and you get help when you need it. Pros An absolutely awesome tool that is constantly being developed further. I am very satisfied with the product and especially with the fast-responding support Cons Some features could be better designed and displayed in a more consolidated manner. For example, license management when managing multiple products via Datto RMM. Review Source PA Paul A. IT Lead Information Technology and Services Used the software for: 2+ years ### "Would be lost without it" March 24, 2025 5.0 The automation it provides in invaluable. I can make changes to hundreds of endpoints at the same time with only a few keystrokes. The device monitoring is customizable to fit our needs. Overall fantastic RMM tool. Pros The ease of use and ability to integrate with multiple other tools. Cons It does a lot and can be time consuming to learn it all. Review Source TP Tejas P. IT manager Information Technology and Services Used the software for: 2+ years ### "Datto RMM Review" August 8, 2023 5.0 Exceptionally Well Pros The new interface and the features, easiness of the navigation of the features to use Cons Nothing at the moment to dislike about the product Review Source SC Samson C. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to use RMM" July 25, 2022 5.0 Pros Well laid out dashboard and good documentation, patch management it great and support is helpful Cons Sometimes the dashboard and load in a random language other than English needing the page to be refreshed Review Source MB Matteo B. IT Information Technology and Services Used the software for: 1-2 years ### "Very Useful" October 7, 2022 5.0 Pros Very useful for controlling PCs on the company network and managing patches Cons Nothing in particular it works very well Review Source MOC Marc Olivier C. M. Information Technology and Services Used the software for: 6-12 months ### "Appreciate it! Nice product!" July 5, 2023 4.0 Pros Facile à utiliser et belles intégrations avec les outils Kaseya Cons Remote management à améliorer pour les fonctions! Review Source HK Harrison K. Manager Information Technology and Services Used the software for: 2+ years ### "Datto is a wonderful service. " November 13, 2025 5.0 I have used Ninja, both flavors of ConnectWise RMM and Datto RMM and i like how much easier it is to navigate. The built in automation ia great. Pros The customer support is amazing and the platform is laid out very nicely. I like the integration with splashtop. Cons The granularity of admin roles isnt clear and the bcdr access from that site isnt nesicarry to see if you dont pay for that service. Review Source SG Stephen G. IT Manager Computer & Network Security Used the software for: 2+ years ### "Spend the time and enjoy the benefits." October 14, 2025 3.0 Once fully customised, Datto intergratded with our network and allowed automation of many manual tasks. In the long run the time spent to customise paid off. Pros Datto RMM has so many features and options to customise and is a very powerful tool. It has the ability to be a all in one tool and intergrate everything. Cons The cost of Datto is high. There is so much customisation available that you really need a dedicated internal team to manage it. Review Source BL Ben L. Network Administrator Information Technology and Services Used the software for: 2+ years ### "It does what it needs to do." May 5, 2025 4.0 Overall it has been very good, very simple, and outside the couple times we've had issues it's been very consistent, and just worked for our needs very well. Pros Simple and easy to use. For a small shop we don't have time to spend keeping our tools working, we need them to just work for us, and this does that. Cons There have been a couple times where there are issues with connection to endpoints, but due to clients location I can't be 100% sure it's on Datto, but it has seemed to be a 1 or 2 times over the last few years Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) connectwise was a complex system that cost a lot, beyond what our need called for Review Source BM Brian M. IT Furniture Used the software for: Less than 6 months ### "Boost our IT abilities" December 2, 2025 5.0 We used and IT service to help deploy this software on the machines at our company. Once deployed, my experience has been logging in to respond to IT tickets using this RMM instead of previous solutions we used to do. Pros I like the ease with which this tool allows us to remotely access users machines. Before we were using remote desktop to respond to IT tickets, but this solution is way smoother. Cons I dont have any comments with regard to what I liked the least. So far everything has been smooth and easy with this software. Switched from [Chrome Remote Desktop](https://www.capterra.com/p/231371/Chrome-Remote-Desktop/) Chrome remote desktop was too unreliable and we were not managing our assets effectively Review Source MC Mark C. President Information Technology and Services Used the software for: 6-12 months ### "Don't buy KaseyaOne/365- Horrible product... nothing works" January 28, 2025 1.0 Horrible, six months in and still struggling with every aspect of the product. Pros Single pane of glass/login for all stack portals. Cons Nothing works on the new platform. Screen Connect no matter which one you choose to use is inconsistent. Portals don't load, constantly need to refresh to get tools to work, Backups don't work on most PC's and Servers, backup software breaks SQL backups, etc., etc., etc. Switched from [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[Datto EDR](https://www.capterra.com/p/10013021/Datto-EDR/)[RocketCyber](https://www.capterra.com/p/183562/RocketCyber-Security-Platform/) Functionality and lack of stack, no PSA. KaseyaOne was cheaper and claimed more features but NinjaOne worked much better. Review Source VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Datto RMM is worth it!!" September 26, 2024 5.0 A Fantastic experience, since we a large supporter of Datto and Kasey’s products Pros Easy to use and we are a huge proponent for Datto and Kaseys products. It intergrates with almost everything we use. Cons There isn’t too much I don’t like about it Review Source MM Michael M. Technology Engineer Education Management Used the software for: 6-12 months ### "Avoid Datto RMM" June 25, 2024 1.0 The bottom line is that you are paying for a premium solution and getting one that is lacking in many ways. Don’t waste your time or money on Datto RMM. There are too many other RMM’s out there that cost much less and work much better than this one. Hope this helps anyone considering adding Datto RMM to their tool kit. Pros User interface is nice. Menu is easy to navigate. Cons Community ComStore and knowledge base are worthless. Patching and endpoint auditing are inconsistent at best. You will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers. Support is Ok if you get the right person. About 80% of the time, they will blame something other than their solution and close the ticket. You will pay for onboarding which is little more than someone walking you through a canned deployment that they feed everyone. Nothing will be aimed at making the solution work for your environment. Built in web remote tool is terrible. You will need to use Splashtop if you can get it to work consistently. Built in agent browser won’t give you all Windows event logs. The file browser doesn’t tell you the date modified or size of folders. No WMI queries to show you what printers or other devices are installed or connected to the endpoint. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Datto RMM I choose Datto RMM because the demo went well. It didn't take long to realize I had made a big mistake. Switched from [PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) I wanted more remote support tools and patch management. Review Source TD Tyrone D. Director Computer & Network Security Used the software for: 2+ years ### "Key support tool to our MSP" May 14, 2024 5.0 Happy with the product and support received. Do note its a US based company, you may have a support time zone issue. Pros Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed. Cons The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Review Source VR Verified Reviewer Operations Director Information Technology and Services Used the software for: 2+ years ### "Used the product for a few years now" January 11, 2023 4.0 Better than other products we reviewed and has worked well for us. Pros Good integration into Autotask, New interface allows customising what you need to see first. Cons Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Reason for choosing Datto RMM Better integration and less additional bolt ons needed to do the job Switched from [AVG Online](https://www.capterra.com/p/195214/ISO-Privacy-Advies-B-V/) Move to cloud based solution Review Source VR Verified Reviewer President Computer & Network Security Used the software for: 2+ years ### "RMM Agent stops working often" February 20, 2023 3.0 Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse. Pros It was easier to use than connect wise/Labtech Cons Agent stops working often. Hard to manage. Expensive. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) At the time you had to host your own server. Was a lot of work. Review Source ID Ivan D. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers" December 15, 2022 5.0 Pros The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations. Cons Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX. Switched from [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Reduce costs, streamlined operations, better experience. Review Source Similar Products Featured