# Page 2 | Eden Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Eden Workplace the right Desk Booking solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/213095/Eden/reviews

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Eden Workplace

4.8 (70)

[View alternatives](https://www.capterra.com/p/213095/Eden/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Eden Workplace

## Showing most helpful reviews

Showing 26-50 of 70 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JN

Jenny N.  
Senior Workplace Manager  
Real Estate  
Used the software for: 2+ years

### "A great workplace tool for everyday use!"

August 18, 2022

5.0

Amazing, would highly recommend and I do recommend this product to all my clients (many of whom oversee workplace/facilities of their offices).

Pros

Eden is constantly pivoting their features based on user feedback and to be in line with other technology in the market. What I like most about Eden is their customer service and willingness to listen to user feedback. Ive been working with eden for over 3 years and have never once been disappointed.

Cons

The app needs a revamp to ensure all its features can be used on the app - I know this is a work in progress.

Alternatives considered

[Jira](https://www.capterra.com/p/19319/JIRA/)[Envoy](https://www.capterra.com/p/143721/Envoy/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Eden Workplace

Eden is an all in one product, many of the other products i listed are ONLY ticketing or ONLY desk management - Eden does it all. As a workplace manager, having to manage/deploy LESS products is a better employee experience.

Review Source

Deva D.  
EA, Office Operations Manager + DEI Leader  
Publishing  
Used the software for: 1-2 years

### "Eden has helped us transition into our newest normal"

August 24, 2022

5.0

From sales, to customer experience, to working with the marketing team, every single person at Eden has been a delight to partner with. Questions are answered in a timely manner, I can always reach someone, and bugs are fixed quickly. 10/10 would always recommend.

Pros

Prior to the Covid-19 pandemic, we did not have a workspace solution as our office was 99% in person. As we evolved to our current hybrid setting, we realized we needed some help. We joined Eden with the expectation that we would use it to hotel desks, but the features just keep coming! Currently, in addition to desk and capacity management, we are using it to monitor vaccine status, negative test results, manage visitors and manage packages.

Cons

The software is really great, and always improving. A few things I would change : - Visitor interface at the iPad is a little clunky - visitors can only upload 1 type of document, when we require two to enter our office - I wish there was a way to send a message to everyone currently checked into the office.

Alternatives considered

[Envoy](https://www.capterra.com/p/143721/Envoy/)[Joan](https://www.capterra.com/p/180593/Joan/)[Robin](https://www.capterra.com/p/143909/Robin-Powered/)

Reason for choosing Eden Workplace

Sales experience, speed to implementation, cost, features, roadmap

Review Source

VR

Verified Reviewer  
Escalation Lead  
Consumer Services  
Used the software for: 6-12 months

### "Eden Workplace to keep a safe enviroment."

November 22, 2022

5.0

After using Eden I found it that is a very important software to keep track of associates coming in and out of our office. It has also helped us out keep a pretty good control over our room reservations. Using the software is very easy, and the simplistic user interface is something that can be very appreciated. Even for someone that has little IT knowledge, it comes and goes pretty easy after just a few times of use.

Pros

The UI is one thing you like since you start using the software. Logging in (using SSO) is a 2 clicks. The way the website is categorized is very simple yet it look pretty technological and sophisticated. The colors and hoy everything is set up is very eye-comforting. The app is pretty fast and efficient and it does the job as expected.

Cons

If your company has a pretty big list of employees, and you happen to look for someone in the directory, the loading time is not as fast as it should be. You're able to see a set of 20-30 persons while scrolling and then the page goes in a blank mode and takes a few seconds to load the next set.

Review Source

MH

Michael H.  
Office Operations Manager  
Computer Software  
Used the software for: 1-2 years

### "Easy to Use, Affordable Solutoin"

August 25, 2022

5.0

I have loved working with their team - the most exciting thing about the tool is that they're constantly rolling out new features and keeping a very client-first approach in how they build. The velocity of new tools and the responsiveness from our account manager is great.

Pros

Eden is clearly built on a more modern tech stack that lots of other systems that we looked at, and their interface is very clean and easy. They have it well integrated into slack, and it's easy to use.

Cons

I wish we were using this for ticketing as well, it's annoying to have to use other tools - I hope we adopt that new service soon.

Alternatives considered

[Envoy](https://www.capterra.com/p/143721/Envoy/)

Switched from

[Envoy](https://www.capterra.com/p/143721/Envoy/)

Cost was a big factor - Eden offers to same features (and some new ones) for a much lower price tag.

Review Source

Emily D.  
HRBP  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fantastic Desk Booking Software"

July 26, 2022

4.0

Pros

Our employees are able to easily use this software to book desks, making their experience coming into the office much more positive (since we are a hotdesking environment). The system also integrated fantastic with our cloud (Jumpcloud) and our security system (kisi) to allow seamless entry. We also loved the capability to do health surveys, and to block users who hadn't submitted the health survey or proof of vaccine for NYC protocols. Eden has made our life much easier with constantly changing health policy!

Cons

At times the admin side of the portal can be challenging (putting together our map of desks) but mostly we love working with them, and they have been EXTREMELY flexible and accommodating in terms of customer support!

Alternatives considered

[Envoy](https://www.capterra.com/p/143721/Envoy/)

Reason for choosing Eden Workplace

It was much cheaper and just as great of a product :)

Review Source

JH

Justyna H.  
Finance Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Helpful software to keep the office organized "

September 29, 2022

4.0

The overall experience is positive. The software helped us go back to the office and keep it save for everyone. It's helpful to keep track of all the guests coming as each person needs to check in now before entering the office. These two features have the most impact in our office.

Pros

We start using Eden after the pandemic when we needed to track how many people will show up at the office. It helped us a lot through the desk booking option. It's easy to use and very straightforward. What made it easy to us was the fact that it can sync with Slack and send the notifications to check in and check out.

Cons

Feature that we would like to use more is the room booking. It is pretty confusing and a lot of employees just skip the room booking.

Review Source

ND

Neil D.  
System Administrator  
Restaurants  
Used the software for: 6-12 months

### "Eden is a breeze to implement!"

November 23, 2022

5.0

Eden is great and they continue to add additional features very quickly to their environment, also their customer service has been phenomenal.

Pros

As a System Administrator, the Eden software has been a breeze to use and deploy. We were able to deploy the solution to our staff in our Toronto office, and they could use the software with little or no documentation needed. Eden continually adds features, asks for feedback on improving its software, and is quick to release these new additions.

Cons

Options for Administrators are a little limited right now, but they continue to add features that empower admins. For example, there was an issue with moving people from desk to desk on the admin side once they've already booked a desk, but I contacted our rep, and this issue was resolved.

Reason for choosing Eden Workplace

Other products weren't as easy to deploy or easy to use as Eden. Eden makes desk booking easy for the Admin and the user.

Review Source

AA

Aduar A.  
IT Support  
Information Technology and Services  
Used the software for: 1-2 years

### "Good product to use. "

September 18, 2022

4.0

Eden helped us to manage the Desk and Video Conferences rooms reservations due we are hiring new employees in the company

Pros

Mostly I like the design of the website, The website looks clean, with not no many links or navigation menus. I have been uploading my Covid Test and I got the approval very soon. The GUI is very intuitive.

Cons

So far, I really enjoy using the APP, After covid everything changed, And all the apps had to adjust to new challenging. I don't have anything in mind to improve

Review Source

RP

Roberto P.  
SEO Specialist  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Excellent Software for reservations!!!"

November 25, 2022

5.0

In Covid times, it has helped to determine the number of people you can have at the same time in the office so that it doesn't overpopulate on a certain date. It helps you decide based on the reservations made and considering the work from home companies don't force you to go daily, which is the best day to go to the office.

Pros

I like their connections between email and Slack, in my experience it makes it easy for you, you can choose where to reserve, instead of just doing it directly on their website. I like that they show the availability percentage for each day.

Cons

The only con I can think of, is that via Slack, the check out reminder comes a bit too late.

Review Source

JAF

Juan Alberto F.  
Multimedia Production Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Eden - Space Clarity"

December 7, 2022

5.0

It is friendly and it helps me do my job with more ease. It saves me time and money.

Pros

As a video producer, it helps me know how many people are working in the office, with that knowledge I can program recordings with more ease.

Cons

For the moment I can't find any issue. If I fin an area of opportunity, I would surely communicate customer service.

Review Source

EM

Eileen M.  
Executive Director, Operations  
Marketing and Advertising  
Used the software for: 1-2 years

### "Eden's desk reservation & visitor management tools pack a punch"

October 17, 2022

4.0

Pros

Eden's desk reservation and visitor management tools are user friendly, intuitive, and have made a huge impact on our return to office. The staff can easily book a desk for the days they plan to be in the office, they can easily change that reservation is life happens, and they can quickly and easily invite guests with just a few clicks of a button. Its ease of use has made it an invaluable tool, and the desk analytics has helped our operations team understand where where need to grown and change to accommodate this new hybrid style of working.

Cons

I wish the mobile app was a little more user friendly, and that you could quickly/easily see where there are recurring reservation conflicts.

Review Source

VR

Verified Reviewer  
Team Lead  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Easy Workplace Management"

November 21, 2022

5.0

Pros

Eden Workplace is easy to use, and makes it easy to book a spot at the office, see how many people are going on a given day, and who is going. This has made me feel more comfortable going back to the office.

Cons

I would like it if there was a way to integrate Eden with our bio-metric access system, so we're automatically checked in when we arrive at the office

Review Source

DC

Daniel C.  
Customer Support Specialist II  
Food & Beverages  
Used the software for: 6-12 months

### "Easy tool for reservations!"

November 25, 2022

5.0

I love to make reservations and schedule meetings.

Pros

It makes an easy way for each user to be able to scheduled or make a reservation of a space.

Cons

Maybe showing all rooms available and be able to see their capacity.

Review Source

PB

Patricia B.  
VP of HR & Administration  
Computer Software  
Used the software for: 1-2 years

### "Using Eden Workplace is on e of the best decisions the business made"

September 22, 2022

5.0

Pros

The product is user friendly, features allow for management of desks and rooms

Cons

The integration with the mobile App needs improvement

Alternatives considered

[DeskFlex](https://www.capterra.com/p/82732/DeskFlex/)

Reason for choosing Eden Workplace

Better features for less price

Review Source

SB

Shayla B.  
Senior Workplace Experience Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Easy and Effective Software Platform "

August 30, 2022

5.0

Eden has been an amazing addition to Wistia. We love using the platform.

Pros

It is easy to manage and integrate into Slack.

Cons

There are many features on Eden that are not utilized and would be helpful to understand how best to use them more foten.

Review Source

TP

Tyler P.  
Workplace Experience Coordinator  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Everyday Eden User"

August 18, 2022

5.0

Pros

How easy it is to use! We have fully integrated it into our teammates' everyday office use and after initial implementation we never really have any issues.

Cons

Honestly can't think of anything! Eden was easy to integrate into our original software, Jumpcloud, and just as easy to integrate into our new software, Okta.

Review Source

VR

Verified Reviewer  
Mananger, Workplace Experience  
Hospitality  
Used the software for: 1-2 years

### "EDEN has been a wonderful tool for our growing company!"

August 18, 2022

4.0

Pros

Ease of use - our employees understood everything for quickly!

Cons

Not enough support during the set-up process.

Review Source

JR

Jorge R.  
Team Lead  
Consumer Services  
Used the software for: 1-2 years

### "Great Booking System"

November 25, 2022

5.0

It makes it easier to manage our office space, it is great for a big team that has hybrid work modes (WFH and Office). It's very easy to use and accurate.

Pros

Easy to use, very clean display, and fast. It is very easy to train our teams to use it.

Cons

The reservation confirmation sometimes gets delayed.

Review Source

AV

Alejandra V.  
TQA  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Recommended!"

November 28, 2022

5.0

Pros

Easy to use with Slack. Fully recommended! :)

Cons

Have an easier way to access upcoming reservations on the integrations.

Review Source

RB

Rob B.  
Senior Helpdesk Technician  
Hospitality  
Used the software for: 1-2 years

### "The Ease of Eden"

November 23, 2022

5.0

Pros

Eden was easy to implement for our company and the help we received to roll it out from the CS Team was phenomenal. The Slack integration makes it very user friendly and even easier to book a desk without having to log into the booking portal (which is also very easy to use).

Cons

There are not many cons with Eden. They are continually growing the product and if there are any features they do not have they are quick to get the ball rolling to have them implemented ASAP.

Review Source

DC

Daniel C.  
Casting Specialist  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Best There Is"

November 25, 2022

4.0

Overall, Eden Workplace has made my transition from WFH to in-office much easier.

Pros

As a user, I appreciate being able to see how crowded my office space is going to be prior to reserving a spot myself. I also like the check-in/out functionality because it gives my workplace coordinators visibility of who's going in and out of the office, giving me a higher sense of security as an employee.

Cons

At times, it won't show the accurate number of people who will be attending a certain space.

Review Source

FC

Fabiana C.  
Content Moderator  
Consumer Services  
Used the software for: 1-2 years

### "My experience with Eden"

November 25, 2022

5.0

Eden is a very reliable software, it helps with the control inside workplace and is very easy to use

Pros

I like how easy is to navigate on Eden and on the times that I needed assistance it came fast and accurate to my problem

Cons

It took some time for my vaccination card to be approved by Eden but other than that I don't have any complaints

Review Source

LE

Luis E.  
Customer Support Associate  
Education Management  
Used the software for: 1-2 years

### "Feedback survey"

November 25, 2022

5.0

All good!

Pros

Is easy to use, a good platform and easy to work with.

Cons

Needs improvements in some features, otherwise all good.

Review Source

JF

Jackie F.  
People Operations  
Marketing and Advertising  
Used the software for: 1-2 years

### "Eden "

December 14, 2022

4.0

Eden Workplace serves it's purpose! We haven't had any issues with it.

Pros

It's very easy to integrate with slack. I like that users can upload their vaccination cards and it holds all that information in one place.

Cons

We weren't able to edit our original location when we moved and had to set it up with a second location without being able to get rid of the first. Wasn't a huge deal.We do have to remind people to log in everyday (sometimes multiple times).

Review Source

HA

Hector A.  
Tech Support Specialist IIl  
Banking  
Used the software for: 2+ years

### "Eden easier way "

November 25, 2022

5.0

Help schedule a time to go to the office

Pros

The way that is really easy to understand the tool and get used to it.

Cons

No complain so far, since it is a complete tool

Review Source

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